It worries me that slowed has decided to completely cut off customer interaction at the check out line. Today we were ushered through to the self "checkout" lines. For the older generation scanning there own items, paying for their items through a machine is so impersonal. I Wish LOWES would have done some market research on how this was going to affect all age demographics. To stay ahead of this may I suggest you have a greeter at the front door advising older folks that your transitioning to a new and improved checkout processes. That you'll have someone walk them through it when they are ready to pay. May I also suggest that you have your friendliest and most patient tellers be at the self check out kiosks. That way they can ask how the person is paying before they start scanning items on the CC only kiosk. Someone that knows how to smile and can change the computer to accept a card payment. Someone how has PATIENCE dealing with the unknown. read more

Lowe's has gone beyond security cameras for their store. They have installed the dystopian surveillance tracking system! Pay attention as you drive in and out of their parking lot. I myself will not be shopping there nor anyone else in my family! And spreading the word. It needs to stop. read more

I'm a 71 year old retiree. in need of a recycling bin. my local Lowes. less than a mile away has been out of stock for at least 3 months. the next closes Lowes is 25 miles away, and they have several. Had it been something small enough to fit in my small hatchback, I probably would have gone to pick it up. However it will not fit. at not safely enough to drive on the highway. I went back to the local store sight, and figured I'd see if it can be transferred. They don't do that. ok maybe delivery? Sure. it will be $79! The pail sells for $89! So it would cost me $168! I could rent a truck. Even from Lowes, but it would be 2 hours round trip, allowing for the transaction. So at the $19. Lowes charges per hour, that would be $38 barring traffic. So. it's down to $117 plus tax for this $89 recycling bin. I called rge customer assistance line abd spent 15 minutes trying to get a human on the line. Finally I got through to an English as a second language customer service representative. Who assured me she could help. What I received was... we don't do transfers, or wave delivery charges. I asked to speak to a manager who pretty much blew me off. For what it's worth, I've been a loyal Lowes customer for many years. Check my purchases. I'm not joking. And have spent countless thousands of dollars. Just to get blown off. Please explain to me how something as simple as a recycling bin is worth losing a customer. Most of my major appliances came from Lowes. I realize in the grand scheme of things, I'm a small fish in a huge murky pool. But loyalty is tough to find in these days of the internet. But I will make sure I relay this experience to everyone I can. I've purchased what I needed from Home Depot. They offer express delivery to my address in 2 hours or less. No charge, and get this. i saved $10 for a better bin. but it wouldn't have been a big deal. Had Lowes only done the right thing. Please please please rethink giving your money to Lowes. They bo not give a DAMN about the little guy. read more

Bad customer service. Went there to return an weed wacker but because it wasn't under the 30 days period I was told they couldn't help. Neve remind hat I had a hip replacement 3 weeks ago and couldn't use it. But worst was the attitude of the woman that I dealt with. I bought a few tools there and a riding lawn mower but I plan never to buy anything else there. read more

Ordered a washing machine. Delivery and install guys showed up, refused initially to install the new Washington on the existing pedestal. Insulted by one of the Hispanic guys and they left without installing the washing machine. Almost impossible to get a person on the phone. Waiting on a call back. Wish I had never gone to Lowe's!! read more

Lowe's employees have been great and helpful. The delivery is UNACCEPTABLE!!!!! We spent a lot of money and are extremely outraged by the way we have been treated. There was a problem with everything they delivered. The cherry on top was that they stood us up in an empty house for 4 hours on Memorial Day, after sending texts and emails that they were coming. In fact, they woke us up at 6 AM reminding us of the delivery. We will NEVER again buy anything at Lowe's. This is ridiculous and very unsettling. Do something about it before you go bankrupt for not knowing how to treat your customers. read more

It is so bad there are 3 reasons why!!! Terrible communication! (. Don't even try to accommodate the customers) Rude staff every time I come! And people who are mad makes me mad Never Coming Again!!! read more

Found what I needed and got in and out quickly. I like the 10% veteran discount so I shop here a lot

The store has everything you could every conceivably want for home repair and improvement. Everything except for customer service. I walked for 30 minutes without anyone who worked for the store even considering engaging with me. To this point, I found the app useful in assisting my search. Wifi is a bit spotty read more

Title: Respectful but Incompetent -- A Disappointing Installation Experience initiated with the purchase of appliances at the Palm Coast Fl Lowes. I recently purchased a washer, dryer, stove, and microwave from my local Lowe's. The initial transaction was smooth -- the appliances were delivered and installed within a few days. That's where the good part ends. The washer and dryer were installed in reverse order, with the dryer on the wrong side due to the door orientation. The dryer door is reversible, but no one took the time to do it. As a result, the vent hose was sharply bent -- a clear fire hazard and a recipe for lint buildup. I contacted Lowe's and a service appointment was scheduled to correct the issue. I specifically asked that the technician call me beforehand so I could explain the complexity of reversing the dryer door. No one called. No one showed up. This happened not once, but twice they never showed up or called. It became clear the delivery team wasn't trained for anything beyond basic hookups. I could have reversed the door myself, but I paid for installation -- and doing it myself could have voided the warranty. Ironically, the person who came to replace a damaged microwave (also part of the original order) was a contracted mechanic. Dryer installs weren't his job, but I paid him cash to reverse the door while he was there. It wasn't a simple task, but he got it done. When Lowe's called to confirm a third service appointment, I told them it was no longer needed. I had already moved the appliances myself and paid out-of-pocket to fix what should have been done right the first time. They offered to reimburse me for the extra installation cost for my inconvenience which I expected regardless. I then asked for an additional $100 credit to account for all of the inconvenience, missed appointments, and wasted time. I was told the best they could do was $50. I accepted it, but not without frustration. I also suggested to the store staff that they ask customers about dryer door orientation at the time of sale -- a simple step that could prevent this issue entirely. Their response? Blank stares and indifferent expressions. Bottom line: I chose Lowe's over Home Depot for what I hoped would be better service. That decision has been thoroughly invalidated. The experience was respectful in tone, but operationally incompetent. A $50 credit doesn't come close to making up for the hassle. read more

Palm Coast Lowe's no good bought a hot water heater that was defective will not work and the store refuses to return and give us a new one and the company they want you to call to get help. Want you to call a professional to come out and pay them to do it after paying for the hot water heater read more

Favorite garden and hardware store. It's close and competitively priced for fence paint and other stuff.

Still five stars! John in appliances It's awesome and very helpful! I had a bazillion questions and he answered them all patiently and intelligently! We bought some flowers in the garden center & the people in the garden center are always friendly and helpful! We really like the store! read more

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This store is so much more clean and neat than the Big Orange Box. The staff actually helps you rather than looking at the floor while they ignore you. read more

We are a local plumbing contractor. I came to Lowe's today to purchase two biscuit colored toilets. All the ones on the floor are gone I could not get anyone to help me get Toilets down after asking for help. I stood around for 15 minutes and no one came. I called the front desk and let it ring for 5 to 7 minutes and no one answered . I don't actually have enough stock on the floor . Very poor customer service at the store yet there were multiple employees perhaps six or seven walking around appearing not to be doing anything. Need more BISCUIT toilets down from overhead!!!!! read more

I've tried to reach customer service 8 times today and so far I can't get anyone on the line regarding a defective product that was sold to me today. read more

I love Lowe's but today very poor experience with return desk lady named Trina not very helpful or friendly she admitted they got the prices labeled wrong on an item but she wouldn't offer to fix the price or anything at all just handed me the receipt and that was it 2 stars I love Lowe's and 99% of staff is very friendly. read more

Lowe's Home Improvement - Wrong price label return desk lady Trina not willing to help fix the price or anything shame I love Lowe's . - Nurseries & Gardening Near Me - Palm Coast, Florida

Trying to buy backsplash tile. The store in Saint Augustine said they have 14 boxes in stock in actuality. They didn't have any boxes in stock. The sales person there said he would check other stores and sent me up to the Jacksonville store which had 50 boxes in stock. They didn't double check for me. I guess I should've done that as well. But the Jacksonville store had zero boxes in stock. Lowe's has no idea of how to inventory their products. Terrible customer service at least they could've compensated me for my gas and my time. But no, they refused to do that, our company spends thousands of dollars at the store per month. We will be looking into other construction supply stores. read more

Purchased a new refrigerator on 3/25/24 - The sales person pushed the Lowes Extended Warranty and told me Samsung is offering a 50% rebate if you buy. Well after the selling point I purchased the extended warranty - he gave me the packet to do the rebate online. My Refrigerator came today and I went to the do the rebate - it expired in Dec 2023. Not a great sales pitch offering discounts that have expired - would like to hear from Lowes customer service about this false advertising. Would love to have someone from Lowes contact me read more

My husband and I went to the Palm Coast Lowes instead of the one in Palaka Fl. We went to buy a 11 ft. Patio umbrella. Did not see anybody in the area, so went to customer service to see if they could get someone to help us. Nobody came. We asked some of the employees if they could help. Not their department. Finally Sa Quin walked by and said he could help. It wasn't his department but he helped alot. The manager of that dept. wouldn't even help. Wayne. Sa Quin even helped us put it in our suv. We would have left if it wasn't for Sa Quin. That was the worst manager attitide we have ever seen. We were talking on the way home and wondering why we didn't go to Palaka. The only good thing about Palm Coast Lowes is Sa Quin. read more

This is my worst experience at lowes or Home Depot... I have been a fan of lowes for years, this store in palm coast is the worst big box store I have ever visited! The kids that work here are the most unprofessional and rude employees I have ever seen. I will never return to palm coast lowes. read more

Purchased granite countertops from Lowe's. Payed for the best and got the worst. Granite full of imperfections including chips and deformities. Sadly to say no one at Lowe's cares enough to investigate or respond to this. Will never use them again for anything. read more

This is the second time this has happened. I ordered something this local store didn't have in stock. The order was placed to have this shipped from the warehouse to the Palm Coast store for me to pickup. For the next month I see "delayed, but will still be shipped." After a month I call and they say the order was unilaterally cancelled, even though they still sell the item, with the same item number, but at a higher price. I asked for a manager to call and explain this, but now a week later and no one called me back. This is unacceptable and I guess I go back to HD. read more

Had Lowes install two decks on my house for $7000. Both had pressure treated frames with a brand of plastic wood for the service. Six months later, the surface was bowing downward on both decks enough to puddle water. After contacting Lowe's, having 5 months of lip service, nothing has been done to repair the decks. If you want decks built, find any where else than Lowe's to have them installed. read more

Purchased washing machine at Lowes on 3/22 . Unfortunately I was asked what time I would like delivery and was given a few time frames. I chose 8-Noon on 3/25. Found out today from Paul, Lowes Dept. Manager, I should never have been asked. Was also told by a Appliance sales person today that the delivery service is a 3rd party and Lowes has no control. Paul again said this information is incorrect. Sounds like the Appliance Dept. needs a training refresher. I received an email confirmation of this delivery date and time. However when Noon passed, I called Lowes Appliances and was told truck was probably delayed by the 3rd person I communicated with in Appliances. He obviously was wrong too. I called Jacksonville to the dept that handles routing and delivery. I was told that I was 15th on the list and my washer would not be delivered until late in the day. Meanwhile, I got the runaround from a lot of people I spoke to on the phone in Lowes and in the Jacksonville dept. 2 disconnects, 2 sales people who gave me incorrect information, 1 person told me just to re-schedule. The only person I spoke with during my many phone calls today who has any initiative is Carlos in Jacksonville. He said he would escalate my issue. I can't believe I am the only person this has happened to. Not quite sure why Lowes cannot follow a schedule that has been communicated to the customer. Nor am I happy with the attitude I received when I called to find out who at Lowes knows what they are doing! read more

I ordered a new front door in October. The front door had marks and was damaged. The installation job was awful. The door doesn't properly open and is ruining our hardwood floors. After HOURS of being on the phone and months later the new door was "scheduled" for reinstall May 12th. I called to verify someone would be coming. My husband and I took off work. No one showed up. No one called. And the managers at both the call center and at the store are treating us like we are being unreasonable. Still no solution. read more

I had a wonderful experience at the Lowe's in Palm coast. I was helped by Cherina Emery, and she made what could have been a nightmare, a pleasant experience, and I will have my delivery in two days to boot. Thank you Cherina. Lowe's is lucky to have you there representing. read more

I'm not surprised this store gets such low scores. First thing in the morning everyone is trying to get their items and get out the door so they can get something done. This store never has any of their checkouts open in the morning. I was in the store as a single female carrying some large items and one of the workers looked at me and continued to use his personal cell phone never offering to help me. Beginning to wonder if the discount for using their credit card is worth it. read more

Lowe's Home Improvement - How about helping the people who help pay you? I expect this from teens. Shame on you! - Nurseries & Gardening Near Me - Palm Coast, Florida

This stores customer service is the worst I have ever seen it , been a customer here since 2013 , Never order online they only get order right half the time and forget getting them on the phone or your refund on time. read more

Good luck with this place. Asked for help in Patio Furniture, No one around. Not a single soul at the three customer service stations. Asked first non-busy customer service rep for help. This guy paged and 10 min later, no show. Went home, Called. 4 separate calls and after every automated answer, no one in service answered. Tried to call manager. Same thing. Ring and Ring and then disconnect. No Manager answered. In short, No one in this store gives a hoot about Customers. Really poor retail service. Go to HD. read more

absolutely the worst customer service going. They're people are nice people and when you're there if you get to speak to someone, they're very kind however, trying to get in touch with someone on the phone to reschedule. A delivery is pathetic. Tried four days in a row and I let the phone rang for 20 times and then they usually hang up saying that if I really want to change things I should go to the store which is a real inconvenience. read more

Horrible customer service in garden department. Well one person in particular his name is pete I believe he is the manager of that department. I went there for an interview and he basically was ass. Guess they hired there quota for the day. So he just needed to Treat people Ike crap.so glad I wasted 4 hours of my day watching a movie w the 25 other people. Before covid. He told me if I wanted to work in garden department I would have to lift 50pds of mulch all day. Well I have been there several times since then and I don't think the elderly ladies that were at the registers were lifting anything. He just plan didn't like me. You really should look into what goes on at your interviews read more

Customer service is absolutely terrible. Nobody ever picks up the phone. I ordered home delivery on drywall and cabinets on 12-15-2020. They delivered damaged drywall, some damaged cabinets and after more than 30 phone calls and multiple emails, I have not heard back from them. They didn't even deliver all the cabinets... I will NEVER do their online order again! Then the guy tells me he can put a cabinet aside for me to come pick up (I paid for delivery)! Unbelievable! Go to Home Depot... never had a problem with them. read more

Good store overall, with plenty to choose from. Like any other big store, some personnel just don't give two $hits about anything. Was here couple months ago and spoke to the pro desk to get quotes on some windows, was told to email a list if windows I need, and never heard back from them. Today, I was looking for garage doors and asked a guy fir some help, he was too lazy to get off his behind and help me, basically told me "all the doors we have are over that way, go and look your self", didn't want to answer questions, was rude from the beginning. read more

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We were in this store looking to order a washer and dryer set expecting to hear all sets were backordered and to our surprise the set we were interested was in stock and could be delivered in two days! Five stars for the staff at the Palm Coast store. We go home and I pull out both the washer and dryer to make the delivery even easier for Lowes, which also allowed me to clean a little before the new units went in. Unfortunately this is where the pleasant experience ended. We were originally expecting to leave the area the morning that these units were to be delivered, but we decided to adjust all of our plans to accommodate this delivery. As scheduled, we receive a call right at the start of our 9:30-12:30 delivery window that the truck is 15 minutes away. The driver arrives to our door empty handed and begins to tell me his truck is completely loaded and he isn't sure he has room for our haul aways(we paid extra to have our old units hauled away). I pointed out that you will be taking two units off the truck before these old units go on, so you will not be adding to your load. He left and came back about 15 minutes later again empty handed saying he only has 45 minutes for each delivery and he is running out of time. I pointed out that I had pulled the old units out which will make his job easier and I will help in any way I can. We can even leave the old units on the loading dock until they can come back later to pick them up, but we need this done today as we are now scheduled to leave this afternoon and cannot reschedule. He leaves again and returns about 15 minutes later empty handed again to tell us they are leaving and that we will need to call Lowes to work this out. How does this happen? I then spend the next seven hours trying to reach anyone at Lowes to find out they are having phone issues. I finally reach the manager at the Palm Cost location, very nice gentleman. He tries to help to no avail and asks that I call the Jacksonville distribution facility as this is who is delivering the new units. I call this location and sit on hold for 30 minutes to then be auto transferred to the Orlando location. The lady that answers the phones feels like she will bend over backwards for me, but in the end can do nothing because the delivery was out of Jacksonville so she works to get me ahold of Jacksonville. Another hour plus passes and I finally get a call back from the Jacksonville location with two options, I can reschedule my plans again and they will try again to deliver later in the week, but cannot return today or they can cancel my order. Unfortunately we can carried out a few parts from the local store so I mentioned I needed to return to the store to return those parts. Once I get to the store I find out the store cannot process the return of anything that was going to be delivered and that I should have let them process the cancel on the phone call(no one mentioned any of this to me on the call). Now I get to sit in the returns area at the store while they try to figure this out, again trying their best to help me(the team at the Palm Coast store again was great) but letting me know that this is a systems thing with Lowes and they simply can't cancel the order. They need to send an email to the Jacksonville team and Jacksonville should process the cancellation the following day and send notice to the email on file. Well, two days later and still no notification. This has honestly been the absolute worst delivery experience I have ever been part of. Every aspect beyond the initial order has been a disaster. Simply be aware that if you are ordering anything in this area to be delivered you may want to look elsewhere to a company that has a better control of their delivery ecosystem as it is apparent that Lowes does not. The companies they contract with for deliveries simply do not care. Again, five stars for the local store, zero stars for the delivery team out of Jacksonville. read more

BEST place to go for all your hardware, electrical, building, ect purchases ever! You would never know that there was a pandemic going on, customer service was TOP NOTCH the entire time. From lighting to hardware, Lowes set the watermark for customer service. They go above and beyond to ensure customers get what they need. Special shout out to Jay, the manager for a job well done!!! They take care of veterans everyday, unlike Home Depot. read more

we went to lowes 3 times to get some items this week to purchase a large item that was over 1500. we spoke to two different associates and on the 3rd visit we were ready to make our large order. when we got to the check out the price we were quoted for delivery was 100. and we were quoted the day before 20.00 my husband asked to speak with the manager and he was not even interested in hearing the issue, he was to busy playing on his phone. we decided since he was rude and said come back and talk to the guy who said it to you. well your the manager and if we come back Again he'll only have to speak with you and youll say no again so why bother! So we left and went home and online the shipping was 35.00. Cant understand their charges. But we decided to spend our 1500 hundred else where. The mananager at this store was not professional and not customr friendly, to busy on his phone. If i could give him a big fat 0 i would! read more

I have always loved shopping at our Palm Coast, FL Lowe's because their staff members are so helpful and nice to deal with. In May 2020, when I went to get my online order (using Lowe's great curbside pick up) of a boxed garden cart and a 96-gallon trash can, Cole was the Exceptional employee who wrestled my order! I was relieved when I saw he had a mask on, as I did. He tried everything he could think of to fit that huge trash can in my car. I was the one who finally gave up and said I'd return, once I asked my neighbor with a truck for help. Cole arranged everything to keep my item safe on hold until I could return. He could not have been more efficient, professional or kind. Thank you, Cole!! read more

Large store with spacious aisles. But these aisles are cluttered with many freestanding displays which make a stressful shopping experience, and these free standing displays create a serious safety hazard. Go to Home Depot instead!!! read more

I have not shopped for window blinds for a few years, and I was shocked to discover, that in order to get a plantation blind cut to size at Lowes, you have to buy Levolor blinds. Seems Lowes has this little business relationship with Levolor, wherein Levolor places their cutting machine in Lowes, which conveniently only cuts Levolor brand blinds. I have nothing against Levolor blinds, as far as quality. But, with a cost of approximately 30% to 40% more than other blinds on the shelf, the additional cost can not be justified in certain applications, i.e. a washroom. It just pisses me off that I'm forced to buy a higher end product, when there are more economical choices on the shelf. Furthermore, I guess since Levolor has a captive audience, they don't feel it necessary to include 7 cents worth of sheetrock plugs for installation. I'm not an attorney, but this sure smells like some sort of collusion to me. read more