Today's five star rating goes to three outstanding professionals! Randy, Todd, and Erica…read more I found out through a home renovation project that my shower had to unexpectedly be redone. Having very limited time I had to go and select what was necessary so the project could continue and not held up any longer. Stressed well, that's an understatement however I first had the privilege of working with Randy who invoked Todd's opinion and ended with Erica @ check out. They truly made this stressful situation a Joy and I even left with a smile on my face because of them. Randy was extremely patient, I asked him if he was busy and if he could help. He spent the next 20 minutes walking up and down the aisles repetitively (at least four times) before I could finally decide on the tile. As we were looking for the shower flooring to match the fantastic tile- the only thing I knew - I wanted pebbles. This is where Todd came to help, the two of them tag team and got various samples. (I got one which got voted out very quickly for the right reason). Todd had an eye for this as does Randy and that truly made a difference because from what I said earlier, being extremely stressful now suddenly became exciting because of the tile and pebble flooring that Randy and Todd helped select. Upon leaving, I had the privilege of working with Erica who is so kind and patient as I asked many questions about how the contractor will come get everything the following morning. She maintained a smile and when I told her how great Randy and Todd were she handed me a card so I could do a yelp review. Little does she know I've been an elite yelper for Eight years Overall, I'm very happy with what I got, the prices were very reasonable and I got a good value for my money. I was actually surprised at how inexpensive the pebble flooring and tile were as I really thought it was gonna cost a lot more. Thank you, Floor & Decor for Randy, Todd, and Erica, what a great team you have

Excellent service, we had an issue with an online delivery and they helped us find a reasonable…read moresolution in a timely manner. They have tons of options for tile, lvp, vanities etc. They also have good sales and pricing is pretty good. We got help from Nicole at the service desk, she was super helpful, kind and knowledgeable!

Wow, we had the best experience here! We stopped in looking for backsplash for a home project, and…read morefrom the moment we walked in, the customer service was phenomenal. We were pleasantly surprised by the incredible selection and found more than enough options to bring our vision to life. Christina went above and beyond to help us every step of the way and made sure we had everything we needed. Her knowledge, kindness, and attention to detail made the entire experience so easy and enjoyable. We'll definitely be returning for all of our future home projects.

Floor & Decor is a great place for flooring whether for DIYers or professional installer. The…read moreflooring selection is amazing. The customer service always delivers. If you want products a little more stylish than the big box stores this place is highly recommended.

Floor & Decor is a great resource for your flooring projects. They have wide selection of wood and…read moretile options. I purchased some beautiful tiles (again) for my laundry room remodel. They are absolutely beautiful! The price fit my budget. The return policy is very customer friendly. I had no problem returning the box of unused tile after the project was completed. I highly recommend them for purchase unique affordable products.

Went to make a return of sample materials that was still in plastic and intact when the attendant…read moresaid she could not make a return unless the manager approved. The manager showed up and quickly refused return without any reason that is part of store protocol. When I told her she had to follow store rules not do whatever she wanted, she just refused. When I told her i would make a review she brazenly said yes go ahead! She didn't care and was yelling in the front of the store, I'm torres, Lisette torres, go ahead! So is this a relative? Because more rude customer service from a manager I have never seen in my life! Don't make purchases here, they don't take returns of excess materials or samples. Home depot returns everything.

We went to Floor and Decor with tile in mind that I had selected from the website. One of the…read moredesigners, Patti helped us. She was really knowledgeable and helpful in what I was looking for. She also made a few suggestions as well. We took samples home and pondered them. The tiles I had wanted seemed they might be too busy for our small bathroom/shower, so back we went to the store a week later. We worked with Patti again and she listened to my thoughts on the busyness of the patterns , and very quickly she pointed us to the perfect tiles. Patti was so helpful in this process, which with so many choices can be overwhelming. Floor and Decor always has such a great selection, and is our go-to for whichever property we are working on, but as busy rental property owners, it's really nice to have someone make the decision making quick and easy. We highly recommend Floor and Decor, their fair pricing, quality tile, helpful staff and especially Patti, who was superb!

I swore I already posted my review! We have been renovating our home for 3 years now, which was not…read moreour original plan when we purchased our house. As we repair one thing, another opportunity/ disaster presents itself. Hubs was able to repair most of the beautiful hardwood floors that were ruined by previous owners but half of our home needed new flooring. Since we live in Ocala, we decided to use Floor & Decor as the option and chose to order online & delivery our first experience. We need countertops for our new kitchen so I suggested to hubs to travel up to the store so we can shop in person and browse options. We also want to weight out price options between different stores. We arrived in the early evening and it was not busy. As soon as we were about to enter the store, we were greeted very enthusiastically by an employee. It was so nice and welcoming. This store is massive! We decided to walk around the entire store since it was our first time here. I was surprised of the imbalance of product genres. Eventually, we located where the countertops were and it was the smallest section of this warehouse size store. Once we located the countertop section, we found very limited options but decided to pull samples together. There are areas where you can put samples together and see how everything looks. After we did that, we decided to leave. Upon walking out, an employee who was working the designing desk offered his card and informed us the services Floor & Decor provides, including someone coming to the home and assisting in ordering, designing, and providing estimates. We were also greeted on the way out of the store. The employees were really nice.

This is the best store of this sort I have ever been in…read more The wife wanted to go here, it was never on my radar. The word "decor" made me think it was sort of like a HomeGoods type of place, vases, baskets, signs that say "Wine O'clock", that sort of thing. In fact they do not carry those, but they have a truly impressive selection of tile, both floor and wall, and flooring. No matter what one is looking for in tile or flooring, they will likely have it here, and will not be plunking one down at a desk to open binders. They also have a much broader selection of colored grouts and caulks than H*** D**** or L****. Well-stocked, clean, huge facility , plenty of staff willing to be helpful but not biting my ankle. Prices seemed good to me. For example, they had a nice beige ceramic tile, 12" x 12", for only .49 each, and I thought it was quite nice, a super cheap way to redo a floor. They have some hypnotic tile patterns that I have never seen before, nice eye candy ( see photos ). So I can't give them a 5 as I did not go through the process of a good size order with them, we just bought a few diddly things, but if you are doing this sort of project, you should consider coming here instead of places staffed by those with orange or blue aprons.

My daughter and I had a great experience at this location yesterday. We were helped by sales…read moreassociate, Doug W. He was very knowledgeable and patient in helping us through the whole process of what is required for the backsplash installation. This store has a wide selection of tiles, walls, flooring etc. which is more than all the stores we've visited. We were able to purchase everything we needed thanks to Dougs expert advice.

We were very impressed with the service and attention we received when picking out our countertop…read morefor our bathroom. Even though it was a small job everyone was very friendly and helpful. We just had the countertop installed today and it is absolutely beautiful, exactly what I was looking to get. The installers were very quick and efficient. They came on time! Thank you Anneke and everyone for a pleasant experience!

Everything! The best remodeling experience we've had in decades. This is a family owned business…read more Owners take pride in providing great customer support and knowledgeable subcontractors. We love our new kitchen !

We recently had Witt Custom Flooring install luxury vinyl flooring in our home. The care they took…read morenot only with installing the flooring but also with our home, is the best I've seen. They were extremely professional and precise with all their measurements and cuts and the floors look amazing. They even made sure not to damage the new flooring every time they moved our furniture on the new flooring. We highly recommend Whitt Custom Flooring. Thank you Sandy with A1 Pavimento Design for recommending them

Did a great job installing my wood flooring almost two years ago. I'm going to use this company…read moreagain this year.