We love Floor & Decor!!! Everyone is always so helpful. They helped us with a big project last year and did great at helping with our design and finding the right materials. We went back today to get tile for our backsplash in our kitchen. Associate James helped us with getting the right materials. Thanks James for your help! Thank you Floor & Decor with all the great work and service you provide for our community! read more

Floor & Decor - Home Decor Near Me - Jacksonville, Florida

I'm providing the five stars today for the customer service I received from Clarence. What an outstanding professional they have with him. He knows the material and explain to me the best way to purchase it and how it should best lay. He was a great asset for flow and decor. read more

Floor & Decor - Home Decor Near Me - Jacksonville, Florida

Go somewhere else because the customer service right there is very terrible. The old lady with the white face at the pick up door was very rude and stupid and I will never go to that place again read more

My husband and I spent several hours in the Jacksonville store off of Blanding Ave. We were looking for flooring for a home that was heavily damaged during hurricane Helene. I cannot commend Christian, the young man that helped us enough! He went above and beyond my expectations to educate and help us on the different kinds of flooring we were looking for. He was very knowledgeable, helpful, patient and kind. I actually had a seizure while in the store and he remained cool, calm and collected as my husband explained what was happening. God bless him! I can't thank this exceptional young man for going above and beyond for us! We need more people like Christian in this world! This store is truly blessed to have him on their team! read more

Wow this place is HUGE. The staff are a bit ambivalent, but if you chase them down they are nice enough. There an enormous selection of tiles and wood type flooring. There are the supplies you need to install those things as well. When you walk in, to the right is a huge wall of sample tiles which is super helpful. They frequently have sales going. I got some pretty nice backsplash tiles for $4 a sheet. Same stuff at the big box stores is twice that. I like that they put the product up with grout so you can see what it will look like. That's super helpful. They have inexpensive and super expensive tiles and everything in between. This is a warehouse type store so its not cushy, the bathrooms are pretty ragged, but the prices are excellent for many products so it is worth it. Plenty of parking and big carts to haul your stuff around and out. Much better selection than any bog box store and a better price to boot! read more

We were assisted by 2 person when selecting tile and flooring George and Ron gave us excellent information to aid us in making our selections. read more

Linda Castaneda is so welcoming with customer services. Having her helping us during the renovation process was a smooth experience. She not only has excellent customer services but she an expert to let you know what else you need to buy for your whole project! Happy for you read more

I ordered ceramic tiles from floor and decor. I had the installation done in my kitchen. I thought that the floor looked so awful afterwards because they hadn't removed all the grout haze from the floor. I had two floor companies come in to remove the haze, and the first one said they couldn't do it through their process. The second one came in today and removed the haze only to reveal the scarring, scratches, scapes, and bumps that were visible on the tile. Every single tile. Had to pick one star to post. read more

Floor & Decor - What I envisioned. - Home Decor Near Me - Jacksonville, Florida

Go somewhere else for your flooring needs. Terrible service and attitude from workers. I usually don't leave reviews good or bad, had to this time. Not even worth writing about because I'm sure management doesn't care. read more

With social distancing in place the store was making sure to only allow a limited amount of customers Inside. Which is appreciated! There were so many options for flooring, it's almost overwhelming. We decided against tile which led us to the vinyl and laminate area. Several associates stopped to ask if we needed help. We have questions about the differences in the types of flooring and what options were available. The associate that ended up helping us was very knowledgeable and didn't pressure us into a purchase. After pricing two other home improvement stores, Floor and Decor by far had a great selection and lower prices. read more

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I was shopping at Floor & Decor for a house remodel. They suggested Installation Made Easy for my project. Don't do it! It was a nightmare! They advertise "licensed and insured contractors" however anytime I asked to see a license or insurance they stated, "we can't give you that information". At first I thought I was using G&M Contractors but come to find out they work for Installation Made Easy. The contractor did not finish the job so when I contacted IME they were very difficult to work with if you could get them on the phone at all. Apparently, IME is the "warranty company" however, they don't do much to help the situation other than make excuses. I made Floor & Decor aware of the situation but they did not respond or seem to care. I am currently having to sue both the contractor and IME because they did not finish the job and what they left me with was a mess! They screwed up my plumbing, floors, and left me without kitchen countertops. IME seemed to think offering me $500 for a full remodel was sufficient! Save yourself and use anyone but IME. I wouldn't want to purchase from Floor & Decor either due to their unprofessional business practice. Floor & Decor is aware of this issue and does not care that they are referring people to come to your home that don't know what they are doing. read more

Who doesn't love home decor, floor and home improvement suppliers? I just walk through this store and think of all the possibilities. My friend brought us here to pick up a butt-load of travertine tiles (yuck!) for his house and it was extremely heavy. Thank goodness I brought my brother to help my friend load it into his car. For the amount of money that was spent, you would think they would insist on helping you load it. Not sure what happened there... For our small remodel, we were able to pick up the White Matte Hexagon Porcelain Mosaic tiles sold by the sheet for our bathroom floor at a pretty good price ($2-3 each). Our bathroom is very tiny so we didn't need much of it. All-in-all, they had the selection we wanted at the price we liked. read more

Floor & Decor - White Matte Hexagon Porcelain Mosaic used in our bathroom remodel - Home Decor Near Me - Jacksonville, Florida

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Worst Floor and Decor in the country. They lost my company's $3000 order for over a week. I ordered LVP from them over a month ago and it was supposed to be delivered in 3 days and it's been a month. They keep "scheduling" a delivery so I have my employees wait at my job site for entire work days and the material never gets delivered. They once again "lost" the order and have no idea when it's getting delivered and I lost a contracting job due to the situation. Very disappointing. If I could leave 0 stars I would. read more

my wife and i went to floor & decor on blanding blvd in jacksonville, FL and got great service from George. we are redoing our shower and he showed us their products and helped us understand the pros and cons of the various options. he saved us a lot of time and it was easy to see if we genuinely interested in serving us and representing his company. we are giving him 5 stars read more

The selection here is fantastic and they also have a lot of stuff on sale or clearance. I did feel like some of the associates try to avoid you since a few employees passed us and did not acknowledged our presence. We did manage to get help so that's a positive. A few things to note here. They do hold items for free for 14 days, not sure what the storage or holding fee is after the fact. They also subcontract any work needed so they give you a brochure and you call the number and figure out the measurement, etc. They also allow non-service animals here. We were able to bring our pup in no problem. We are going to have someone come out and do some measurement, more than likely we will be back to buy some granite and hardwood from here. read more

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Great customer service today by an employee name Brenda in installation. She really took her time, explained everything. She definitely helped us find what we were looking for. Other than that, she has a great personality. We greatly appreciate her help today . read more

Beware of Floor & Decor Jacksonville on Blanding Blvd Jacksonville Most recent & last purchase EVER for bathroom project Dec 2020, one case had broken tile so they reorded another case which was also broken. I waited over 90 days to pick up the un-broken tile & it was no longer at the store. I asked for a refund for the un-broken tile, the person at order pick up was very rude, however manager was able to give me store credit afte about 30 min of research. They told me they would "not" order more tile for me to finish the project, however I could drive from Jacksonville to Orlanda since they stock the tile in the store. Next day I drove to St Johns town center store and they explained it was not that they would "not" order the tile, it was that they could not order one case of tile. The tile was leaving the program so they would only be able to get a pallet. This made sense so on 7/1/23 I made the 6 hour round trip to get an additional 2 cases of tile. Fast forward to today 8/5/23, all the tile is up and I did not need those extra 2 cases of tile. I went back the the Jacksonville store on Blanding Blvd to return the 2 cases of tile. At first they refused a refund since it was a spec order..I explained these 2 cases were not a spec order and an in stock item. Then asked if I purchased at this location (they had all the information on the screen) & told them no they were purchased in Orlando at which point the manager told me there would be a 10% restocking fee. To avoid causing a scene I said that was fine. At the end of the day it was a whole $10 I lost, however this is a national company, since this is an item that was not on sale, clearance or spec order there is no reason a re-stocking fee should be charged, There is nothing on the reciept or in line about a fee for anything returned within 90 days. These were two unopened boxs of Breeze Graphite 10x28 tiles. Below is the return policy from their website. RETURN POLICY This Return Policy is governed by and incorporates the website Terms & Conditions 90 Day Return Policy Floor & Decor® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase. We reserve the right to limit or deny returns or exchanges. Please also see below regarding original packaging required for return in specified markets. read more

Beautiful store and great selection, but couldn't find the wood laminate floor we were looking for! It has to stand up to dogs, kids and us! Looking foward to the new location opening up in town center! The boys did a thorough check of all the options...haha!!! read more

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I made a purchase well a couple purchases and I dont need some of the items. I have a Online receipt and was told they are treating my items as a Non Receipt Item because its over 90 days. Im a Travel Nurse and was depending on someone to complete a project so I can list a rental property but the worker vanished. Ive NEVER heard at any store I frequent that a Store Credit couldn't be issued. I will never purchase from them again not to mention the manager was acting like I was a thief until the cashier told him I had a online receipt. Worst customer service and Never again. And before I leave they tell u to call some number to speak with someone and that person tells you to mail someone for a explanation which takes now Im stuck with products I dont need ... read more

this (finding tile)can be such an intimidating process especially when doing more than one surface and room. the choices are endless !!! Thank you for your in-house designer, Linda! she was knowledgeable about all the products, knew her way around the store and fun! it saved so much time and I'm sure many trips back to the store as she was able to put a total package together. we are restoring an old home... we will be back! Mona Steele read more

During my observation of Pam's interactions with customers, I noticed instances of rudeness and disrespect. Specifically, she disregarded a couple and, when she did engage with a visually impaired gentleman, she displayed a lack of consideration for his circumstances. read more

Good selection, but don't try and do any returns. Once they have your money, getting anything returned is a PITA!!!!! You have been warned. @Sarah, oh no I fully understand the return policy. Perhaps my review wasn't clear enough. I'm talking about staff at the store either being too busy or not wanting to do returns at the register when the returns desks SENDS us to that register because they are on the phone. That was what my review was implying. My apologies. read more

Wonders has this place got tile tile and floors galore. You walk into mini displays of bathrooms with all sorts of tile ideas set up like a models runway. After you ohhhhh and awww and oh no ewww, you head over to the tile, unless your looking for flooring, then you go left of the store. I think I saw every color tile here with the exception of neon colors which I am sure they could probably order for you. Porcelain, Marble, Travertine and in all price ranges. If you have a budget they can find a tile that will fit your budget. This store also has a nice selection of tiles in two clearance sections. I actually found enough tile in one of the clearance sections to complete a project that I was looking to do in my house at a bargain price. If you are looking for granite or butcher block counter tops, you can locate those in the back of the store. Now word to the world...this place is huge...picture Home Depot with nothing but tile and flooring huge wear your sneakers. The store is very well lit and there are lots of employees on the floor to assist you. If you want your project to be simple or fancy schmancy you can find your tiles or flooring here. read more

My husband and I purchased flooring from our local store 2 weeks ago. Went to the store to get additional supplies and the price dropped .50cents a square foot. I went to customer service to get a price adjustment and was told they can't do that! So, I called their customer support and was told they do not do adjustments. Keep in mind there is NOTHING in the store or on line that states they do not do adjustments. TERRIBLE customer service! Do no recommend using this company at all!!! Better off using a Home Depot or Lowes read more

My family had decided to get rid of carpeting in my daughters room. We weren't sure what direction we were going but went here on the recommendation of a friend of mine who is an interior designer. We are very happy that we did. They had a very good selection of laminates and hardwoods to choose from. They had a lot of tile too but we never got to that section because we found what we liked and it was well under our budget. The person who was working suggested getting more than we think we need because they do not always restock the same things and if I need more it might not be there. The return policy is set up to be very easy to return extra materials. I opted out because we are installing it in a few days and they had quite a bit of what we were getting. I was very happy with the experience. read more

I purchased a large amount of tile from them in November. In early April I attempted to return what I could not use. Even though it states clearly on their receipt and website that they will take product back after 90 days and issue a store credit they refused to do it. I spoken to the manager I've complained to the Better Business Bureau and not getting any satisfaction. I'm not asking for anything special just for them to honor what is on their receipt and website for the return policy. I intend to buy more product there but not if they won't work with me. read more

I probable walk thru this store and look at all the pretty shiny things like other women walk thru jewelry stores! If you are remodeling or thinking of remodeling a bathroom or kitchen this is the place to get ideas! I love walking thru here and seeing all the ideas they have created! Not only is it bathroom and kitchens.... flooring too; tiles, laminate and hardwoods! They also have mini demonstrations on how to do some of your remodeling yourself! read more

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They stole from me. Said I picked up tile that we didn't pick up. They had many opportunities to give my shell tiles to my employee picking up other materials from Floor and Decor but didn't. read more

Renovation is a daunting task especially if you are an overworked person. I've heard a lot about Floor & Decors from friends but have never stopped to see what they have. The first time I stopped by I looked at tiles to renovate my bathroom. It was truly overwhelming with so many on display. I asked for help from their manager and he told me about their free design service. I took one of their brochurse and by scanning the QR code I was able to schedule an appointment with their designer. I was very lucky to get an appointment with Ryan on a Saturday morning. Armed with a photo of what I wanted for my bathroom, I met with Ryan. In less than an hour he was able to help me select all the tile & grout I needed for the renovation. He gave me a quote which was also emailed to me. It gave me a chance to think about the design Ryan recommended. Three weeks later, I was back to pay for the tile, I love all the items he recommended. In two weeks, my contractor will pick up the tile and my bathroom renovation will begin. Now that I've experienced Floor & Decor, I will be back. Next....carpet for my 2 bedrooms. Thank Ryan & Floor & Decor for the great customer service & design service. read more

Recently shopped numerous stores for tile and materials for a bathroom remodel. Experiences were good and bad so my expectations weren't really high. Imagine my surprise when I strolled into Floor and Decor and met Ty. He was not only helpful but he was enthusiastic and knowledgeable. He did not make me feel like he was doing me a favor by helping. He made me feel like my selection was the most important thing on his mind. He is a real asset to the store and is the reason I'll return for future purchases. read more

If u plan on taking over 90 days to do a project do not purchase from here. I have purchased thousands of dollars worth of material from them and have been a loyal customer but they do not care they do not work with you. With how long it takes for contractors To do anything these days they should let you return items after 90 days, especially for tile they still carry this is outrageous!! They give u a number for corporate to dispute and its a 3rd party company that speaks Indian! Terrible company and awful service!!!!!!! read more

Searching for a new design for my small bathroom and came across a lady named Jo. She was beyond helpful. Jo was very knowledgeable about their products and her personality was wonderful. Jo treated me like I was the #1 customer. She walked me around showed me a few different pieces. She helped me design everything! If you ever need assistance ask for Jo you won't regret it. read more

Floor & Decor - My new design. Thanks to Jo - Home Decor Near Me - Jacksonville, Florida

First time in the store and we were impressed. We are remodeling our bathroom and needed tile for the shower and we're happy with all the choices. We found exactly what we were looking for and Igor and Eric were extremely helpful figuring out our measurements and how much is needed. We will definitely come back for our next project! read more

Dont understand the ordering system. We paid at 910am and was told to sit out to wait for our order. Waited til 10am while 2 trucks who came after us got loaded and left. We didnt have a huge order either only 20 boxes of tiles. About the same amount as the 2 trucks prior. The assistants inside who took the order was very friendly, but the wait time to get the product was ridiculously. read more

We were nervous about getting tile and supplies to do two 400+ sq ft porches. After having had less than stellar experiences with two big box stores, we walked into Floor and Decor. Reggie asked if he could help and within 30 minutes we purchased over $2,000 of materials. He even called another store to secure an item they were low on. What a pleasant help Reggie was!! read more

Jasmaine was excellent, very knowledgeable with all the product throughout the store. Made our visit to Floor & Decor in Orange park very easy. Helped us find all the items we needed. She put the entire order together with us & at the end provided us a copy of our order. She was just a pleasure & extremely wonderful. It's hard to find good help now a days, especially that she knew where everything was throughout the store. Thanks Jasmaine. read more

Finally getting around to writing reviews. Whew. So this place is good for getting some cheap supplies for home project and that's it. They hire incompetent employees like teenagers or people who know absolutely nothing about home Reno and it's quite annoying when that's the whole point of the store. When I go in to a place like this I usually spend hundreds of dollars and expect to have some help from an employee. Today I checked out after being completely ignored at two different registers and went to the third. I spent $1000 and not even a thank you or come back and see us. It's obvious they don't care about employees or don't pay them enough. FROM NOW ON ILL BE STICKING TI LOWES OR HOME DEPOT! read more

I hate shopping. And shopping for tile, up to this point, had been miserable. I needed four different kinds of tiles for my bathroom remodel and everywhere I went ended up in disappointing. That is until I arrived at Floor and Decor on Saturday. I started just like every other place walking around mindlessly when an associate at Floor and Decor asked me if I needed assistance. For the next hour and a half, he stuck with me, comparing different tiles and laying them out to make sure they matched, even when I had to take a few work calls, he stood there and waited on me, helping other customers with questions too. I had been dreading this for a while but with the staff at Floor & Decor, they made it painless and even helped me load everything in my car. I believe the individual's name that helped me was Zahn. I know it had a Z in it. I checked the receipt but it only list the lady that checked me out. read more

My wife and I were looking for bathroom tile and I had brought a sample of our countertop. We were bewildered by all the styles, colors etc. Their employee Linda C. came to help us. She gave us color coordination advice and proceeded to work with us for a half hour! We got way more assistance than we'd ever get from HD. Linda went way above and beyond and she is a most valuable employee. read more

This place has some really nice stuff. However the customer service is non existent. Employees walk away and past you. No eye contact, or acknowledges that you're a prospect customer. The PRO SERVICES desk people are totally rude, useless, and inconsiderate. They avoid looking at customers by looking at their cellphones while the person stands there waiting. The lady who works there right before closing, which never said she was actually closing... dismissed us without a proper answer to our question. Employees walk around the store while snacking and ignoring clients. TERRIBLE SERVICE!!! Rude AF! read more