Went in looking for a bookshelf and found exactly what I needed. Osvaldo, the sales associate, was…read moresuper helpful -- measured everything, laid the shelf out so I could visualize it, and made the process smooth. Checkout was easy, and the guys loading it were professional. It even started raining, but they wrapped the furniture before loading it. Went back later for a sofa table and ottoman. Osvaldo remembered us and again helped point out any imperfections before purchase. Friendly, knowledgeable staff like that makes me want to keep coming back.

I had a salesman from the time I walked in through the door stay with me at my request to find a…read moreinexpensive coffee table. He walked around with me never pressuring me to buy anything and I saw a table when I first walked in that I liked and he noted that it was a floor model. It was the last one they had until November, and the price was reduced drastically once I said I wanted to buy it. The man who helped me his name is Moussa ABUAU a total kind man yet professionally he actually cleaned the table off. The top was partially glass, and he cleaned all the glass and then he cleaned the wood around it. He took up the receipt that was sitting there to the office and they reduced the price and he came back as excited as I was the only drawback to this visit is I was taking home the floor model I was on my own the people who come out to help you all nice could you nothing to help me lower the seats in my Honda Accord so that the table would fit in better they did fit it in the backseat and then I was stuck with the large piece of glass. I asked them for wrapping or something you know and they don't supply anything ever that's what they told me so I had a rough ride home. It was about 10 miles and I was afraid to go over 5 miles an hour because of the glass sitting on the floor in the back suffice it to say because I drove very slowly. I did get home with everything in one piece and again I really would like to compliment this particular store this salesman, the office, etc. sincerely, Helen.

The owner of the company reached out after reading my review as he was unaware of this situation…read more I am happy to report that he rectified the situation immediately and swapped out the chair. I am now a happy, satisfied customer and because of the owners actions will continue to do business here.

Looked at several matresses here. Good selection. No sales pressure. Prices budget friendly. Left…read morewith one same day.

I purchased a home in Jacksonville last fall and the house was built in 2007. All of the…read moreappliances were new with the house apparently. Dishwasher decided to start singing some new songs before it literally burnt out. over the range Microwave heats when it wants to and the refrigerator is turned up high just to keep things cold and it makes ice, just won't dispense it. With all of that I thought I might just go ahead and replace everything, including the stove, that works, but sometimes I would question the heat of the oven. After some research I find American Freight. I started an application to see what I would be approved for and got an answer, but wasn't able to finish the application. May have been some accessibility issue, which I should mention at this point that I am legally blind and use a screen reader on my computer. I called the store to see if they could help and I got Cynthia on the phone who suggested I come in, which I thought would be a good idea because screen readers turn text into speech, photos is another thing. I get to the store and ask for her and have to say I am glad I did. After finding I would have to do the application again and the finance company doesn't take an application over the phone I would have to do it in the store. With that, Cynthia, with permission from her manager, became my screen reader on the store computer. She made sure that I knew what I was getting and steered me away from the really beat up appliances. While checking out I had to compliment her on taking the time and being patient with all I had to go through. Most people don't want to take the time with you when you're blind. Then comes delivery day. All went good except when they hooked up the refrigerator and was opening the door, the glass that covers the two drawers got caught on the door and shattered. Very apologetic and they cleaned it up. They took pictures and made note on the delivery. They said I was the last stop and that I will hear from the manager when they get back to the store. Two hours later no contact from the store, so I called. I got Cynthia who said she will let Matt know that I called. The next day I called back and told the whole story to a Patrick. He starts telling me that I need to take pictures and email it to them. I told him that the delivery guys already did that and I was suppose to hear from Matt. He's off today, Patrick says. Well, what's going to be done about this? This should have been taken care of yesterday. If this isn't important to you guys then I'll send the dam order back and go to Lowes. Then the conversation went south when he starts with his not being appreciative of my cursing at him. It's not like I said, look here Mother F...er. So when he starts raising his voice at me I told him I didn't appreciate that, I also didn't appreciate my issue being ignored. As a matter of fact let's start the process and return the order. He hung up on me. I called back and got someone different, forgot to ask the name, but he wasn't Patrick. I asked do I have to email pictures to get my shelf replaced on my refrigerator. He wasn't sure what I was talking about and asked to put me on Hold. After quite a few minutes later I hung up and called back. I got Manny who did find the shelf in the office and asked if I could come and get it. It would be two Uber trips, so I said no, it was suppose to come with the refrigerator delivered and I expect the replacement to be delivered. He said the manager would have to approve that. The next day I called and asked if I was speaking to Matt. No, it's Kevin, Matt is off today, what can I do for you. In short he took ownership of the issue and offered to have the shelf delivered the next day. I was not going to be able to receive it then so the next delivery day in my area was a few days later. This is a long and detailed story and could have been made a lot shorter if I knew the shelf was picked and going to be delivered. They only get one point knocked off for Patrick's ranting over me saying dam order and eventually hanging up on me. I use to work in a AT&T call center a few years ago and if I ever hung up on a customer tthey could fire you immediately. Working for AT&T and my own businesses I always want the customer to have a great experience. If I had an employee keeping that from happening they wouldn't work for me for long. At the end of a sale when I worked for AT&T I used this statement. At AT&T we strive to give our customers a 5 star experience. If there was anything during this call that you feel I don't deserve a 5 star rating I wish you would let me know now that I can make it right. They would usually say, No, you were great. Then I would continue. That's great to hear. Management would also like to hear that so if you should happen to get a survey it would be appreciated if you would reflect that in your rating.

I was in need of a refrigerator and happened to find this location by word of mouth. When I arrived…read moreI was greeted by Manny. He was friendly, knowledgeable, and helpful. He was patient as I scoured the store and made it a point to connect me with a company that would deliver and install my appliances the next day. I recommend this location and Manny.

The outside of Annie Oakley's is so charming it immediately draws you in. When you walk in the…read morestore there are tons of rooms and two levels full of stunning furniture. The prices are great, quality is second to none, and above all the customer service is outstanding. This furniture is definitely worth a trip.

We purchased a dining room table here. The table is beautiful, and cost $900+. It has…read moremulti-colored stain, and looks really nice. It's heavy ... BUT... They thing cannot stand up to anything. It scratches super easy, all the way to bare wood. We have ONLY put dishes on this thing, it's horrible! There are scratches all over it. The finish it terrible! I called them to ask if they could put a durable finish on it, and they said, "yes you can". WHAT? I CAN??? No, sir! You should put a finish on a table that will last. It's like they put a treatment on it, and then stained it. The stain NEVER even penetrated the wood. If you buy from them, be sure to test the finish. Or better yet, go someplace else.

Amazing pieces & the staff are very helpful ! We got an entire set for an unbeatable price…read more We shopped around all of Jax before realizing New Spring had the best prices and biggest selection. They worked with us on price & we were able to select CUSTOM cushions for our loungers at no additional cost. We dealt with Tony & Thomas who were both very knowledgeable on the products and very helpful ! We Will be back for more furniture soon !

Beautiful patio furniture and very nice and friendly staff. Lots of items on the floor on display…read more Tons of pillow options and so many colors to choose from. A little pricey for my budget but definitely a great store to shop at.

Service, selection, and value! Everything I wanted was in stock. Hunter hooked me up!read more

Amazing price and people! Was able to get my whole entire house furnished that same day!!read more

We bought some Rosewood Furniture in Bremerton Washington Navy Exchange from Sam. He is kind and…read moreprofessional in Rosewood Furniture business. I am glad that he is still doing business for people who are interested in quality furniture.

Really vast selection of rugs. The owner is very friendly and accommodating making the experience…read morevery pleasant for everyone. Very nice indeed.

Amazing results. Can't say enough about Jaffe cleaning & professional services. Spoke to Darrin the…read moreowner & he as very knowledgeable & very considerate regarding my concerns, explained the cleaning process & delivery included in price. Our 9x13 wool rug is 20 years old but in great condition. Darrin was true to his word when said it would be 10 days to 2 weeks. James picked up our rug very nice man & went over the process again. Ten days later our rug was delivered & looks great. They actually repaired the backing in the process. Definitely recommend Jaffe Rug Gallery.