I came in to purchase lights and fans and new faucets for my rental property and it seemed as though the staff was MIA. While walking the aisles to find the items , I ended up using the app to shop and have them delivered since I could get assist on some of the large items I was purchasing. Customer service here has severely declined . read more

After waiting for 1 hr and 8 mins, making 2 unanswered calls to customer service, and after asking 4 associates to help and after, one helped me track someone who could help me. That person was on lunch (which is fine, everyone is entitled to lunch). I feel like it could have been so easy to find that out sooner if anyone of those people had just helped a little. Lowes has always had sub par customer service but this was bad even by their low standards. read more

Among other major problems, GUESS WHO no longer carries KILZ Paint? Now I have to drive 30 minutes out of my way for Home Depot. WHY doesn't Home Depot build in SE Orlando/Airport? They'd make a killing. read more

This is my go to place for home improvement and gardening supplies/ plants & flowers. Mainly because they offer veterans 10% discount, but I have grow to prefer them over Home Depot. The lay out of the store feels less commercial and easier to locate staff for assistance. We usually have good experience finding knowledgeable associates to help us with questions we may have or suggested on products. In case you didn't know, any lumber bought here they will saw each one up to 3 cuts on their heavy duty saw at the back of the store. I was bummed the last 2 times we visited, the machine was out of order for at least a week. And due to this we had to take our business to the competitor Overall, our experience are usually good, and we will continue to be loyal customers here in the foreseen future. Thanks for helping us with all our home improvement needs. read more

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Janine was absolutely amazing! She was so kind and guided us through all of our purchases and even helped us load everything into the truck! Definitely one of the best experiences I've ever had in a home improvement store! read more

4 Stars for a stocked store with online ordering and a great employee who helped us out (Andrew). We made an order online and had some issues because we never received the email letting us know it was ready for pickup (should've only taken an hour or two). We called and spoke to Andrew, who sorted us out right away. As soon as we arrived, we called the number on the curbside pickup signs and as luck would have it, Andrew answered! He came out and handled another little snafu with the online ordering so that we were all set. Takeaway-- love online ordering, but nothing beats a real person who can clean up after technical issues with the software. Inside, we saw good indicators of social distancing, and masks were enforced for everyone. However I'll note that the outdoor garden center had social distance indicators, but they were all pushed together, so not really working... Overall though, super happy with the service! read more

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I live very close to this Lowe's and love doing home projects in woodworking on the weekends. I come to this Lowe's on average twice a week to pick up various tools, would, and any other random accessories I need for the projects I'm working on. I tend to come in and wander around just looking at all the sales they have and then picking up what I need but on the off chance where I can't find what I'm looking for I need to find an employee for help, sometimes it is difficult at this location. I will say when I do talk to employees they are always very kind and helpful but it is a little difficult to find that time. My wife and I came to this low as a week ago to pick out our Christmas tree for the year and we were amazed by the selection that they had. I know it was a little early, but they had a huge selection of various sizes. Unfortunately we were not able to go into the tent because they hadn't received their permits from the county to do that yet, however the associate asked what we were looking for went in and grabbed a couple trees for us to select. We are very happy with the trees that he pulled out and picked one and brought it home and it looks great! I love coming to Lowe's especially since it's so close to my house and this one is very clean. read more

This Lowe's location is very convenient for me, which is why I keep coming back. However, it's often difficult to find workers when I need assistance. They're rarely available, which can be frustrating. While the location is great, the lack of helpful staff is a downside. read more

Tried twice to get somebody on the phone then I gave up. Their AI phone system needs work.

This is perhaps the closest most convenient home improvement store to my house. I am always immersed in a home improvement project and have learned a long time ago, that as long as I am self-sufficient and don't require any assistance from the staff, a trip to this store is fairly simple and uneventful. Ergo, I try to do all my research online as to the exact name of the rigamaroll I need for the project I am working on. The reason being, I don't even know if they have staff in this store, other than cashiers. I don't think I have ever seen a single employee in this store that is available, willing, and able to assist. As long as I keep my stuff basic and know the general area in the store where I can find the widgets, the experience is fairly decent. Otherwise... read more

I was at the Semoran Lowes and the manager Brihana is racist and made fun of us because we don't speak English. She was not at all receptive to helping us replace a mini fridge that came damaged because it had been 48 hours. I bought it on 12-22 to give it away on 12/24 and yesterday 12/25 they were closed. Bad bad read more

I got paint, caulk, wood screws, a whole bunch of mini blinds, and a shower curtain. I had no idea what I was doing but all the associates were super helpful and accommodating. I got everything I needed in a reasonable amount of time and it's conveniently located. Next I need to get some plants for my yard and I'm definitely going back! read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Orlando, Florida

The garden center is second to none . I didn't get her name but she's there all the time and is so knowledgeable about the plants and really cares for her customers. Unique and healthy. I love the discount racks in the back - if you can wait a couple weeks for a frostbit plant to recover the deals are outstanding. Beats Home Depot any day of the week. read more

I was in this store yesterday and today (11/04/2022 and 11/05/2022) and needed wood cut. First day, I wanted over 45 minutes, called the store and didn't get anywhere. Had to go to customer service and ask every employee alone the way and apparently the MOD came to cut it. Today? It's been about 20 minutes thus far... and still nothing. I'm writing this review while waiting-because I'm bored and waiting on employees. If able to, I will update at the end of this. Also, MOD? I waited MUCH longer than I should have had to. And barely even got an apology. ...I should have gone to Home Depot. read more

Lowe's is a great company but this location seems to have some challenges. This appears to be an older location and the maintenance/cleanliness is not really the same as other store. Like many big giant stores it can be VERY difficult to find someone who works there and then wait to be able to ask for help. Hopefully, they have the answer because if not then you have to start all over again looking for more staff. I understand that to keep prices low they can't have staff waiting all over but I feel there can be a "sweet spot" balance and this store does not seem to have found it as yet. I have ordered from online and pick up in store twice. The first time it went great the second time I was told it was ready but upon arrival I was informed they could not find it and refunded me. So go figure. read more

Lowe's employee: "Hello! Welcome to Lowe's!" Me: "Hi! How are you doing?" Lowe's employee: "I am fine." Notices that I am sweating. "is it raining outside?" Me, after listening to the angel on my shoulder: "No! It's hot outside!" Me also, not listening to the devil on my shoulder: "No! It's only 87 ******* degrees outside, __________! And it is February, for crying out loud! After walking through the Sahara ( the parking lot) and looking for one of those trams that the theme parks have, I finally made it into the A/C. And only two shopping carts available. At least I was able to get one. There was a electric cart available, but I don't need that. Besides, I would have probably ran over the guy in plumbing who was not wearing a mask. "Gee, I'm sorry. That looked like it hurt! You should have worn your mask for prevention!" As you can see, I do not go out to the big box stores. But wanting to re-do some decorating in my apartment, I came here looking for some ideas. And I did find a few items for cleaning. I always felt that these places should give you map when you enter, being how big they are. But I have to admit, if you are looking for an item for home and garden, Lowe's has it. Appliances, grills, plumbing, electrical, painting, landscaping, and just about every type of Craftsman tool available. And at the check out, there are refrigerators with bottled soda and water. I think I shall buy a big bottle of water. Did I mention it was 87 degrees outside? In February? Maybe I should pour some water over my head to cool down. "Is it raining outside?" "Does it look like it's ******* raining outside" Oh, there is a hot dog vendor outside as you exit. Located underneath the awning of the storefront. Just in case it should be raining. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Orlando, Florida

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Thank you to Shirley for helping find someone to help me with my insulation questions. eric helped with all my question. He was very knowledgeable read more

Since buying our first home we've been here several times. Like many of its sister locations staff can be hard to find, so I always recommend pressing the "need help?" button cause a staff member shows pretty quickly then. Staff here has been friendly and helpful with navigating some small DIY projects we've tackled. Given that we're not super hands on fixer upper type people the advice has been amazingly helpful. We've also considered hitting up some of their workshops for more ideas. Try buying at end of season for good deals. Overall: A- Great for home owners and DIYers read more

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I am very disappointed with the store's service. I came in at first to speak to a manager about my job application, I later realized I needed to buy a few screws and went to ask for help. i encountered a older lady who works there and asked for help, she was helpless told me to go back and look closer into the screws due to the screw isle. I then asked to speak to a manager and she told me to go look for the manager on Isle 2. I went there and I encountered another lady and i asked if she was the manager, she literally just stared at me in silence then proceeded to mumble when I asked about the job, later saying that they weren't hiring and looked away from me and went back to doing what she was doing. After experiencing this I have no interest in the job whatsoever, terrible service. read more

so glad we went to this Lowe's! Madeleine in appliances was super helpful & Eric from floors & decor {thanks for your service to our country} went above & beyond to help us get what we needed! thanks for all the great help we will shop her just to get their help again & again. read more

as a contractor, I am in Lowe's pretty much every day. I needed some help today with the purchase of some DeWalt cordless tools. Joel went above and beyond to help me out and give me the tools I needed, as well as making sure they rang up properly once I got to the cashier. I always see Joel in there doing amazing job and today I got to experience it firsthand. read more

After purchasing a kitchen sink faucet and paying a plumber for installation, the faucet head ( which has a spray button),started leaking severely. I called and was told the Tucker brand had a lifetime warranty for replacement parts. I ordered a replacement head and when I put it on the spray had no pressure behind it. It wouldn't even work up a suds with soap. After talking to them I was told they may have made some adjustments to the parts. I was told there was nothing more they would or could do. I'm very disappointed with Lowes and will take my business to Home Depot from now on. read more

I wish it was possible to give them a -2,000 star rating. I have had some horrible and miserable experiences in my life but Lowe's wins the contest hands down. Somebody hand them the trophy. Whatever you do when you see a Lowe's turn around and drive as fast as you can in the other direction and you can thank me later. We are currently in the middle of a nightmare that has lasted two weeks so far. We went into the store and bought it in person and paid in full for a refrigerator and ice maker. Everything since then has been a complete nightmare. It's been a week and we are still waiting for them to be competent enough to do their jobs correctly. read more

Lowe's Home Improvement - The incorrect part left the middle of the kitchen floor, they said it was the store's fault and left. Such professionalism. - Nurseries & Gardening Near Me - Orlando, Florida

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We used Lowes Home Services to replace 4 doors in our home. What was originally a 3 month project turned to 7. Before our original install date, 3 doors were delivered and support noted the fourth would be brought by the installers. The day of, the store now has no record of the fourth door and when the installers arrive, the 3 doors we do have are the incorrect size and with defects. The installer even noted "This is a complete failure from Lowes." I should have just asked for a refund at that point. It took 2 weeks before the doors were reordered and anyone even apologized or took ownership of the mistake. What followed the next three months was a general lack of communication surrounding the status of our doors and no urgency to correct this as quickly as possible. Eventually, it is discovered the reason the fourth door was not delivered was because it was never ordered, even though it was on our county work permit, in the original sketch of what was to be done, support confirming the door was on the order, and me sitting at my kitchen table picking one out with the sales rep. To the store's credit, they added the fourth door at no charge which was the least they could do. The doors were all installed in May, four months after our original install date and seven months after we started. We had been very clear we would be looking for a refund for a notable portion of the $4400 we paid for this project given the challenges which were entirely Lowe's fault. After all these difficulties, lack of communication, lack of ownership, and lack of apology, the Installation Support Team says a refund of $250 is not only fair, but generous. I have never been more insulted by a company. I used to only shop at Lowes for anything related to our home and considered myself a loyal customer, but never again. Congratulations on not only guaranteeing I will never shop at Lowes again, but also guaranteeing I will actively persuade everyone I know to never shop at Lowes. read more

I was very happy with the help I received in the lumber department yesterday The man that help me really help me choose the right wood I need it for the job I don't know much about what I'm working on I just needed some pointers on insulation lumber etc. and he was very patient had a great suggestions with great explanations and didn't rush the process I'm only giving four stars because in the other departments it's not the same atmosphere however it's not terrible. read more

One of the managers there who was called to help me with a return/refund of a product got really slick and made a smart comment. Questioning why I've waited so long to return the item. I was really seeking help because unfortunately a product i never used that costs $1143 was past due on the return policy and it was actually fraud on my account and I never ordered it in the first place. All I wanted was my money back, I went straight to the bank instead of lowes but this is something that never happened to me and I dont know what to do, it's been sitting in my garage the whole time forgotten. Not knowing what to do with it. He really gave no remorse or cared and I left crying. I get it I should've reached out and gone to Lowe's first but the point is the way he spoke down to me really made me break down. Not only that atleast try to help me find a solution, offer a credit or something! The product was is perfect condition untouched. The process was stressful enough to find out no body can help me. read more

Took delivery of expensive $1000 water heater today. Box arrived in perfect condition. No dents, scratches, nothing. When installers arrived to install, they unboxed the water heater and discovered large dents. I chatted (online) with Lowes customer support and they they told me that since the "box was opened" they could not replace the item. They told me to call A.O. Smith - the manufacturer. A.O. Smith said that their warranty does not cover physical damage that they ship EVERY product in "perfect" condition. If it's damaged then it's someone elses fault. I had no choice at that point but to install the product and hope it worked. As the installation was proceeding, I decided to call Lowes one more time. This time they told me that if I hadn't installed the water heater that I could indeed have returned it. At this point both Lowes and A.O. Smith are pointing fingers at each other and I'm potentially out $1000. Oh! SIlver lining - the Lowes customer service representative felt bad and offered me a $15 gift care for my trouble - I told him to keep it. I used to spend $10,000+ each year at Lowes - I guess I'll need to go elsewhere with my $ in the future read more

I have been renovating our home and 90% of the items that I have bought from here have been missing one piece to complete the item...so incredibly frustrating. Sink facet - missing the water stopper. Umbrella stand - missing the screw to tighten the umbrella stand. Hardware - missing screws, etc. I was looking at some string lights today out on one of their shelves and some of the bulbs are missing...if I bought them without looking that would've been yet another trip back to lowes to return/replace an item. The managers really need to fix this huge product management issue. read more

I really want to address the kindness of the staff: The man working behind the paint, on April 9th, 2020 at 6:00pm, was extremely helpful after a negative experience my father and I endured at Home Depot 15 minutes prior. We walked out waiting for the lady to assist us. No this was not me being impatient, this was her lack of kindness for the paying customers who even help support her having a job, that caused us to leave. We walked in and I stood by the "desk". I was standing near the only place where she can enter and exit. My father went to get the gallon of ceiling paint we needed while I waited to be assisted. I needed a color match since Home Depot doesn't carry Sherwin Williams. She was too busy talking with some man who even told a customer he didn't work there he just shows up everyday because he helped her with colors.... He wasn't there buying anything but just walking around aimlessly. She walked past me going in and out down the aisles and has yet to look me in the eyes as if I was an inconvenience to her. Not once in the 15 min I was standing there did she ask if I needed help or even "I'll be with you in a minute". My dad is over 60 years old and was tired and I work in customer service. This honestly was a huge disappointment. We got very upset. My dad left the paint cans on her "desk" since she chose to ignore us the 15 min I was standing there and walked out. We went to Lowe's immediately after. As soon as we walked over the paint area, the man standing behind the "desk" greeted us with a simple "hello". So easy and kind am I right? We told him since he carried the paint color and brand we needed, could he help us and he said "certainly". He helped us with the type of paint and the ceiling paint we were looking for and we were out in less than 10 min. A kind gesture goes a long way and that Home Depot store just lost out on a sale. Lowe's now has our full attention when it comes to business. I've had multiple problems at that store as well as my sister in law has too. We aren't experts at home repairs and can never find the help we need. Lowe's customer service was great. They are a bit further away but I'll drive to them as long as I get treated properly. Businesses like this deserve my money. Thank you read more

I would like to give a shout out to Joel, he was very attentive to my needs, and was able to locate the product that I needed, even though it wasn't on the correct shelf. He was very friendly, great personality read more

I came to this particular location for a fog machine because it said they had it in store. I went to pick it up and the box was damaged. I asked them if it was still going to work and they said yes it shouldn't be a problem and that's the only one they have to take it. I get home, turn it on and it didn't work. I couldn't go the same day because I was getting the house ready for a Halloween Party (that's why I wanted the fog machine). I went the next day to return it and they said my daughter needed to be the one to return because of the original payment. When she went to return it the young girl said because it's a seasonal item they can't take it back. My daughter replied even if it was broken to begin with and the young girl replied yes. If they would have told me that when I picked up the item trust me I would have just left it. It's absolutely ridiculous that I have to keep a broken item that was given to me and lose close to $40 because of it. I definitely won't be coming back to this location. read more

I have always had great experience's shopping a the South Semoran Lowes store. Recently, I was helped by the customer service person Andrew who really helped me when I was buying a new water heater. He is a great example of how wonderful the employees are at Lowe's. Thanks Andrew. read more

worse. experience. EVER. We ordered cabinets. They came in broken. We got replacements. They were broke too. We can never get anyone on the phone. We've have two scheduled pick up that just never showed. We called and they said we were not home. Not true. We've been home all day Waiting both times. I'm livid. read more

Lucky me... Finally a positive experience with Lowes on line ordering! Fast in and out (like young guys like it) and knowledgeable staff at the desk regarding my order and all that jazz. I did make a point to get there early in the morning tho to reduce the "Life in duh big city" crowd frustration factor. read more

I am giving this 5 star. I bought Maytag washer installation also. Is working fine. I purchased storm door with installation. The staff is friendly,knowledgeable . The price is reasonable. read more

I would give this location ZERO stars if I could. The South Semoran store is the worst Lowe's in all of Orlando. Terrible service, incompetent & unhelpful team members and the worst managers! The Alafaya store is way better. Avoid this location!! read more

We went in for some bathroom remodel ideas, just browsing mostly. Not a lot to choose from in the way of cabinetry. We looked at fixtures and shower doors. Nothing reached out and grabbed us. They still had the Black Friday deals going on, which were pretty good. Purchased a couple of items. Also purchased an outside Christmas decoration, which was a great deal. Customer service is fair. The store is clean for a big box hardware store. Ample parking. It is our go to store for repairs around the house. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Orlando, Florida

What in the world happened to this store? This has been my neighborhood hardware store for years, but over the past six months, customer service has plummeted. If I'm lucky enough to find one of the people who have been here for a while, then it's an okay experience (at least until I hit the checkout line), but if I have to go on an off hour (Sundays in particular), it's horrible. I went tonight to buy a number of things for a home improvement project. I checked online, verified availability, and went with a list. I loaded the cart up with a few additional things. Then it came time to get some wire cut. I needed ten feet of 5-strand sprinkler wire to move my irrigation controller. There was no one on the floor. I walked up and down the corridors looking for someone to help me, but I was out of luck. After about 10 minutes, someone went behind the desk of the electrical department. I can assure you, he didn't seem happy to see me. I told him what I needed, and he said "They sell it in a roll." I said that I understood that, but I only needed ten feet, I didn't want to buy a 50-foot roll, and the inventory showed they had nearly 1200 feet in stock. We walked over to the wire, and the spool I wanted was empty. He walked away for a few minutes, came back, and told me they were out of that wire, and he walked me to the end of the next aisle - to sell me a 50-foot roll. At this point, I was done. I would have gone with a 7 or 12 strand cable (which were on the spools) had he offered, but I can't give this place my business anymore. They lost a nearly $200 dollar sale (just today) because their associate was too bothered to refill the empty spool. I did speak to a manager before I left, but he just told me that, yes, he came from another store and he understood my frustration. He also said a new management team at the location was trying to turn things around. I went home, ordered most of the stuff I needed online, and I'm heading to Home Depot to get the rest. I'm also going to have Home Depot color match the remaining six gallons of Valspar paint I need to buy for the rest of the house. Based on how few registers they have open and how few people they have on the floor, it looks like they can't afford to staff this location adequately. Delays are a matter of course when it's time to checkout, and when the self-checkout is closed, get ready to really wait. read more

https://www.facebook.com/groups/702022933277745/permalink/1846366008843426/ What a great company.... read more

I'd say I'm at this particular Lowe's at least once a week. Most of the staff are friendly and (until they started moving things around the store) using the app to find whatever you're looking for has been a piece of cake. Today, however, that was not the case. I went in looking for large yard waste style garbage bags. I had a particular one in mind and it was not in the spot the Lowe's app told me it should be. After asking three different employees and getting no where, I decided to ask a fourth before calling it quits. Sam from the Plumbing department actually went on (what he called) a walking tour of the store with me to help me find the trash bags I was after. After even him asking a couple of his co-workers where they might be, we found them in a random aisle hidden behind a display. Thanks to Sam's help, I didn't have to go check out another store and I was on my merry way back home. I'm really glad he was willing to help, but maybe this store needs to do some app updating so the employees don't have to spend 20 minutes helping me find one item. Besides this hiccup, this is a great Lowe's location and they typically always have what I'm looking for. Plus, they have a military discount that my husband and I use every time we shop here! read more