Always has what I need and is convenient to get to. Everyone is very helpful and knowledgeableread more

Once again today I went to my ACE store on St Rd 434 in Longwood Fl. I Need some help with a…read moreproject and i meet up with Wayne. This guy has helped me out several times before. I showed Wayne my problem he looked over the problem and in a few minutes he figured out my problem and helped me to fix it. I can not tell you how surprised and happy I was that Wayne helped me once again. I can not say enough good things about Wayne, he is by far the sharpest tool in the shed i know Thanks again Wayne and i will be back again soon By the way I have been a very satisfied customer of these store for more then 20 years. Wayne needs to be the store Manager he is very friendly and he knows his stuff about working in a Hardware store

This place has SO much more to offer than the big box! You walk in the door and it even smells like…read morea hardware store. It has everything... quality cookware, small hardware items (nuts & bolts) that you can purchase individually, Yeti items, you name it! And knowledgeable attentive service staff as the bonus. Prices are reasonable too. I saw a pizza peel competitively priced, or better, than the internet giant. I would move to Winter Park just to use this store... and just might! Support this family-owned business.

Friendly staff. Very helpful customer service. Small shop with tremendous inventory. I highly…read morerecommend this store for all your hardware needs and gardening supplies.

I like using Community stores .Ace is close and the speak English .Nice people and they sell mulch…read moreand propane too.

I really feel lucky to have this store located so close to me so I do…read morenot have to travel so far to a big box store. They have a great selection. They are always positive and helpful. Real neighborhood feel. I love that.

Honestly probably the best customer experience I've had in ages. This young entrepreneurial and…read moreconfident young man named Zach little helped me out with every problem and question I had. He is a real one so to say. I recommend a promotion immediately and give him a paid day off for all this hard work he has done for this store!

I had a store experience so bad I will never use this Ace Hardware again. This took place at…read moreToole's Ace Hardware in Maitland (1607 S. Orlando Ave.). Yesterday (8/13) at around 4:15PM I bought a transformer from the store. Cost me $34. Unfortunately, it did not fit in the space I have. I took the item back today at around 12:00PM (8/14) with my receipt. I was told I could NOT get a refund for my item, even though I had my receipt. She didn't even open the box to check the item (I had repacked it the way it was sold to me). She asked her supervisor, and the supervisor also said no refund. The cashier told me there were no refunds on electrical items. I was not warned about this by the cashier when I bought the item. I was flabbergasted. I like to support local businesses, but that support only led this local business to spit back into my face. I will never use this Ace Hardware again. We will now make sure to go to the big box stores to guarantee we get a refund if something doesn't work, especially within the first 24 hours. I actually left the transformer with the cashier because I can't use it, and maybe someone else looking for one will be able to. I hope keeping my $34 was worth it to never have my business again.

Something about this Ace made me question how cool I thought all Ace's were. I've been to a lot of…read moreAce Hardware stores throughout my life and usually, the people working have been helpful and welcoming at every single one... with the exception of this one. Sure, Ace still has lots of stuff packed into a small store. This one didn't have an outdoor lawn and garden section and it must seemed smaller and more cramped than other Ace stores. If I'm in the area and need something, I'll just head home and go to my local store. This Ace is NOT the place for me.

Went in real quick looking for tiki torch liquid for mosquitoes and went to the young lady at the…read morecash register, which is very nice, helpful and very sweet. She told exactly where the product was. Price is a bit more expensive than Walmart.

Everyone there is happy to help you. They know their stuff. They won't just tell you where the…read morestuff is they take you to it plus answer any question you might have.

Every time i go i always seeing someone being helped, there is a lot of buisness here, a huge…read morevariety of items plumbing part electrical parts and hardware parts even single bolts screws nuts etc. and more

I love this location. . . it's clean, always stocked, easy to get in/out of, and best of all the…read morecustomer service is top notch. I was already obsessed with University Ace, but my latest experience took me over the top. I ordered a new keyfob to be programmed after buying a newer used car that only came 1 key. Once i received notification from Ace that the keyfob came in, I returned this morning at 7 AM to pick it up and get it programmed. Upon trying to program it, the Technician, Leslie, was unable to get the car out of 'programming' mode for some reason. After 1.5 hours of her multiple attempts and getting back up from her Manager, even disconnecting/reconnecting the car battery, they committed to calling the manufacturer and offered to take me to work why they worked on it. I get a call mid morning that she removed and took the battery to an auto parts store to be tested where it was found to be bad/dead. She left it for 1-2 hours to see if it could be charged and was planning to return, reinstall, and try programming the keyfob again. She returned to the auto parts store to pick up the charged battery and found it was bad. She immediately called me to let me know the findings and then offered, if I wanted, to pick up a new battery, install it, and reprogram the keyfob again. I just received a call from Leslie that my car is ready with new working battery and two working keyfobs. Customer service doesn't get any better then this. . . and THIS is why University Ace Hardware is my favorite store of all time!!! Leslie is a stellar employee that Ace should be very proud of . . . I certainly hope they treat her right!

I had an extremely disappointing experience at this specific Ace's Hardware. I purchased a hex…read morescrewdriver set, took it back to my apartment and realized it didn't fit for the screw I needed it for. I brought the set back in original packaging, no damage, and my original receipt but I was told that I couldn't return it because it was "used." What made this experience so frustrating was how rude the employee at the register was. I left feeling like I wasn't being treated fairly. Later in the day, my father returned with the exact packaging and the exact same receipt. They accepted the return without any issue and were friendly to him. Based on how differently we were treated while under the same circumstances, I was left feeling like I was judged differently only because I was a younger customer. Whether that was intentional or not, that's how the entire experience came across. I expected consistent customer service for everyone and unfortunately, that wasn't my experience.

The staff was friendly and helped us find what we needed quickly. It is very big in here. They have…read moretons of stuff and even appliances. A few of them were on sale. They seem to be somewhat organized and it looks to be clean. They have tons of different stuff and plants as well. Cleaning supplies and gift cards. The prices are decent as well.

I had a great experience at Home Depot thanks to Ambrose. He took the time to help me gather all…read morethe materials I needed to repair the bottom of my sink cabinet. He patiently walked me through what I needed, answered my questions, and even helped me with the lumber cuts. His knowledge, professionalism, and willingness to help made the project much less intimidating. I really appreciate the outstanding customer service !

We rushed over to Lowe's to purchase a ceiling fan I wanted that was not available at any other…read moreLowe's location nearby. It was the only one left at this location. We were able to get there and find the ceiling fan. Maia assisted us at check out. She was friendly and had a warm disposition.

Putting together a bid today fo a deck job today. was approched by Natasha she walked me to the pro…read morecenter and put together the entire bid complete with pricing!!! Thank You GREAT HELP