Awesome customer service from beginning to end. Everyone I had contact with was very friendly. They…read moreeven came out same day of call and I was pleasantly surprised the washing machine looks like new. I will definitely be letting my property manager know this is one of the best companies they've put us in contact with.

Was paid then never finished my repair. Bob said he had to order my part then left a message it had…read morecome in. When I called back initially he stated he didn't know who I was and would look into it and return my call. Never happened. After multiple phone he said I don't have the part and eventually it turned into you have to pay another service call. He was already paid. What a shame!

I am so glad I have Big Mike repaired my 22 year old Sub-zero fridge. I got other quotes way too…read moreexpensive also need to wait for a long time for the parts. I would highly recommend this business to anyone who needs appliance repair. Great speedy service and very reasonable price. A true five star repairman.

Quick response time, amazing communication, easy system to pay!…read more My dryer stopped heating up and I assumed it was the heating element. Reached out on Yelp through the project section and messaged 6 placed. Big Mikes was the first to respond and had the appointment set within 20 mins. The service tech arrived on time, had the parts with him and was able to fix it on the spot. He was in and out within 10 mins. The diagnostic, parts and labor was around $230. According to Google, it can be anywhere between $150 and $350 so to me it was a good deal! Also, came with a 100 day warranty! Will def call again if needed. :)

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

Igor was very good and on time. My fridge is running great and we are pleased with his work.read more

Called them out for a washing machine making a horrible noise. The guy was honest and told me it…read morewould cost more to fix than to replace. Appreciate the honesty instead of just taking my money.

They responded to my request for a part I needed for a refrigerator. When I called them, they told…read moreme they didn't sell parts for refrigerators, just refrigerators. So it was a waste of my time.

Service was professional and responsive, prices were fair for parts and labor. Would recommend.read more

Evgenii was very professional. He diagnosed the problems and were able to fix them the next time…read morehe arrived (needed to order parts). I will continue to use him for all my appliance needs

Manny was polite, professional and extremely helpful. I was lucky to get a last minute appointment…read moreto fix my fridge which died overnight. His quick response and knowledgeable understanding saved a lot of food.

Great service and very helpful. Was impressed by the quick response time and the knowledgeable…read moretechnician.

The staff was friendly and helped us find what we needed quickly. It is very big in here. They have…read moretons of stuff and even appliances. A few of them were on sale. They seem to be somewhat organized and it looks to be clean. They have tons of different stuff and plants as well. Cleaning supplies and gift cards. The prices are decent as well.

Horrible management. Employees walking around not doing anything while I wait for one person to…read morecome up and unlock a grill outside.

We bought a fridge and washer (not at the same time) from this location and each time the…read moreassociates and or manager were very helpful, friendly and knowledgeable providing us enough to make an informed decision on both. For us it was a great experience, even loading it into the vehicle for us. Unfortunately, the ice maker died within the year, but again, we called, and they had the repair service in touch with us and we were able to have someone come out in a timely manner to resolve the issue.

Do NOT use this company!!! They had a sales associate order the wrong appliance package for me and…read morenow that sales associate is no longer there and the store will NOT make it right! Their stance is I should have known the serial numbers that their associate was putting in was the correct ones! How would I know that??? They're only resolution to me was pay a 20% restocking fee for items I never ordered in the first place and then if I wanted to order the correct items, I'd have to pay another delivery fee. Shame on you appliance direct, shame on you.

Great service! Very professional, responds fast, I 100% recommend to anyone that's needing a repair!read more

I would give 0 stars if I could. Turned in a Breville Expresso machine due to low pressure. Got the…read moremachine back incl. a bill of $ 330.00 (pump replaced and lines cleaned) Pump priced online $ 32.00 Now AMOUNT GRINDING FUNCTION does work anymore. Machine is noisier and rattles. Owner refuses to accept the complaints and asks to pay more to fix the problems. We are unable to find a listing for such business. Owner states "we are crazy" I am an Engineer of 40 yrs and believe he is NOT qualified to work on such machines. Besides he disputes that the pump sold through AMAZON are of quality and Made in China. But strangely have the same label as the orig.Breville pump he replaced....We are very upset to get a machine back that is worse and with other problems. Would not recommend this business. Especially when the owner does not stand behind his work.