DON'T DO BUSINESS WITH THEM!
THEY ARE VERY DIFFICULT TO GET HELP FROM & ONCE YOU PURCHASE, IF THERE'S AN ISSUE & YOU NEED TO RETURN THE ITEM, THEY MAKE IT VERY DIFFICULT/ALMOST IMPOSSIBLE!
I just wasted a full hour of my time & I WON'T be considering Lowe's anymore for my appliances purchases!
I called the Sanford store & after holding for more than 15 minutes, the appliances saleswoman kept trying to sell me items other than what I specifically asked for, which were: a scratch & dent washer/dryer combo & a scratch & dent smart range.
I called the Oviedo store & after holding for more than 15 minutes, the appliances salesman Michael put me on hold to look for the items I was asking for. I held for him for another 15 min, but he never came back to the phone. I called again & he picked up right away. I asked him for a supervisor, & Dave told me that Lowe's has an outlet store in S. Orlando.
I called the outlet store in S. Orlando & spoke to Hamilton. He wouldn't give me info. on the scratch & dent washer/dryer combo & a scratch & dent smart ranges he had in stock. I told him I'd not drive an hour to his location without knowing exactly what was in stock, at what prices, delivery info & such. He sounded like he didn't want to do any research for me, so I told him if he wouldn't do his job, that I needed to talk to his supervisor. He immediately started sounding off item #s. I told him those were no good to me, instead to give me the brand names, model #s & prices. He was impossible to understand with his thick accent, e.g., he kept saying "Rico" for a brand name, when what he meant was Whirlpool. I finally got tired of trying to interpret him & hung up.
Like I said, Lowe's just lost approximately $6k in sales for having a terrible automated phone system, hiring incompetent agents; therefore, wasting my time! read more