Do Not Buy From Cassia at Casa Furniture - Scam Artist Extraordinaire…read more
Purchased at full price a new kitchen table on July 25, 2023, but it didn't arrive until Nov/Dec 2023. My total purchase price for a couch, kitchen table and eight matching kitchen chairs was $23,949.23. By the time the table arrived (of course it was on backorder six months or more) my personal situation changed dramatically so I asked if the items could be stored at Casa Furniture's warehouse until the items could be delivered to my new place, to which they agreed. When the table was finally delivered in Dec 2024 / January 2025, I noticed the box that contained the table stand and the crate that contained the tabletop looked as if it had been opened previously and resealed, so I tried calling the saleswoman, Cassia, to no avail. I left numerous voicemails at the store for her, left direct messages with her coworkers, and sent texts messages to her on her personal cellphone, without any responses or replies from her. Found it odd that she no longer returned my calls or texts after spending more than $30,000 with her over the past 18 months, so, after months of attempts, I decided to work with a new salesperson, Dulanga, who coordinated (at $199.00 of course) for the table's assembly by Casa staff yesterday (Monday). An interesting discovery was that the cell number Dulanga had for Cassia was not the same number I had used for Cassia over the past 18 months, but I didn't give it much thought until now. It is now obvious that she changed cell numbers after realizing I discovered an issue with the table's packaging and was unwilling to face me or talk to me knowing she cheated me on my purchase.
When the box and crate were opened finally by Casa staff (Wilson & Makenson) for assembly on Monday, May 19, 2025, it was immediately noticed that the table (high-gloss black) was smudged with dozens of fingerprints all over it, it was scratched in the center of the table resembling a 'T' or a cross-shaped scratch, and extremely dusty. Immediately, I realized the 'new' table had the appearance of being used and repackaged. Thinking that if I brought the scratches to the managers' or owner's attention, he or they would make it right. Boy was I wrong to think this. Contacted Daniel several hours later at the store who told me he wouldn't replace it nor honor the insurance that was purchased with the furniture because I "waited a year and a half to open the crate." But, I could come back into the store, buy another table, and he'd deduct a little off of that table's price. Daniel was right about me waiting as long as I did to open the crate, but had I known it was a repackaged floor model and not the brand new table I purchased and paid for in-full, then I would not have accepted it when it was delivered to me in December 2024/January 2025. Cassia the saleswoman assured me it was my brand new, unpackaged, never-opened kitchen table. Daniel also told me he no longer does business with Doimo, and the item was no longer carried by the store. I believe it was called Doimo out of Brazil. So, I am stuck with a used table that I paid full price for thinking I was getting a brand new, unopened table.
I am 100 % convinced that Cassia sold my unopened, brand new kitchen table to another client or customer while it was being stored at Casa Furniture as a favor to me but then delivered to me the used floor model in its place. This is about as corrupt and dishonest of a salesperson you can find. I recommend you never use Cassia as your salesperson nor buy from Casa Furniture since they know this is what she did. It is apparent that Cassia is dishonest, has no integrity and in my opinion should be fired for deceitfully selling my new table and delivering to me the used floor model instead. Had she simply brought this to my attention, I would have had her reimburse me the full price for the table and moved on quietly. Casa Furniture should refund me for the table's full price plus tax completely, not to mention the delivery and assembly fees associated with it. What makes it even more costly to me is I purchased 8 chairs to set around this table that are literally useless to me now. They were $250-$300 a piece. Do the math. Had I known that Cassia was dishonest and would pull such a deceitful, fraudulent act knowing I wouldn't discover her deceit until practically it was too late for a refund, then I would never have worked with her. I recommend that no one else work with her. Casa Furniture and its ownership/management, now that this has been made public should fire her immediately. If they fail to do so AND allow her to continue representing the company, they are complicit in this conspiracy to defraud me, too. I am filing complaints with the Better Business Bureau, as well as the Orange County Chamber of Commerce. I intend to take this matter to Small Claims Court until I am either refunded in full or prove what Cassia did was improper if not illegal.