This Lowes has exceptionally bad customer service. Their inventory isn't up to date with the items they stock online. They cancel orders without notifying you and send you a refund gift card by MAIL so that all of your money is tied up for a week! I had to order a similar tool which said it would be there when I needed it but it was a "bait and switch" because it later updated to say that it would arrive right AFTER I needed it. Here's the deal: No one is apologetic about these things. In fact, they are insecure and combative. I spoke with a young man yesterday and I repeatedly asked him to allow me to finish my sentence and explain because he was interrupting me and antagonizing me as if I was trying to fight with him. I very sincerely asked for help due to all of the mess ups with my order so far. I simply wanted to see if the item I ordered from another store was in stock at that store. The boy was infuriating. I've really never encountered anyone so terribly antagonistic for zero reason. This Lowes let me down. Only in town for a short while and depended on the craftsman battery set up for the 20v tools they said would be there. Without them, I can't work. To add insult to injury, no one gives a damn about their job or their customers here. Two stars because a young woman 3 days ago showed civility and a bit of empathy agreeing with me that it wasn't right. Otherwise, zero stars for this upside down place. Update: I had to return to this Lowes when I didn't have a car. I met Mary in appliances. Because she acts like a real person truly equipped and interested in helping others, I ended up buying. a suite of appliances. She loves her job. You can tell. You don't have to love the job. You don't have to love me but there is a certain way to treat people that is just common decency. I hadn't encountered that until that day. Actually there were quite a few people who were helpful that day. Raising my 2 star to 4 stars because of Mary. read more

I bought a dishwasher and had to wait over a week for their independent contractor to install. Additionally, it appears the installation contractor "Crume", has the monopoly therefore their customer service approach is to be insolent, condescending, patronizing and dismissive. read more

ORDERED Online. Showed up earlier after work and asked for help with the product. 30minutes later. Still nothing. Big departure from what I experienced in Coral Springs. I walked into coral springs, figured what I wanted, the guys hand stacked everything and loaded in my vehicles right away. Then when I came back they brought the forklift and I was done in 5minutes. Here it's 30minutes and no results and it's not even busy, it's a ghost town read more

Lowe's Home Improvement - Hardware Stores Near Me - Oakland Park, Florida

Nadine Gardener was horrible!!! Cabinet Specialist had a BAD ATTITUDE, she was obnoxious and we ....felt like she was Blocking everything we said...Nothing was positive! !!! We shop here all the time and might never come there again! DO NOT GO TO HER ...she lacks Knowledge and will make sure NOTHING WORKS for you!!! Buyer Beware!!! read more

Lowe's Home Improvement - Nadine Gardener....Beware!!! Nasty nasty Nasty! - Hardware Stores Near Me - Oakland Park, Florida

Purchased an electric pressure washer and when it stopped working, I called the Lowe's 1-800 customer service line. They confirmed that I could return the item under the return policy. However, when I went into the store, the staff refused to process the return and told me they wouldn't take it back, saying "sir I just work here" when in reality they're breaking the policy. read more

Why is the Christmas tree tent CLOSED at 5pm, WHY ???? The store is open till 10pm but the Christmas trees are not for sale after 5pm, WHY ??? Horrible customer service. Leaving and driving to Home Depot. read more

Big box retailers are pretty much the same all over the country....similar merchandise, similar setup, etc. The people that work in there are the ones that make the difference. I was looking for a DIY Mold kit and as I wandered around, I saw this employee (Michael) and I asked where it was....fortunately, I was in the right aisle and he just took me to the display, a few feet away. He was very pleasant and talkative. He mentioned that he had just replenished the stock a few days ago, so he remembered exactly where they were... Very nice customer service experience. As I walked around the store, I saw a bunch of stuff that sometimes I overlook or forget...furniture, silk plants, real plants, water, tools for the house, tools for the garden, etc.... Nice location right at Oakland Park and I-95. read more

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I suspect fraudulent activity amongst staff. I attempted to make a purchase and an employee who worked the floor took me to a checkout counter, where I provided my credit card and seemingly made a payment. After completing the payment, I was then directed to another clerk, who requested both my credit card and ID, stating that identification was required for items over $250. The clerk also claimed I had placed an order for the item under a different name than what appeared on my credit card. Confused, I asked, "What order?" She insisted I had placed an order on my phone, though I had simply picked the item from the shelf with the help of an employee. When I returned with my ID, the clerk said the situation appeared fraudulent due to the name discrepancy. By this point, the floor employee who'd processed my initial payment was nowhere to be found. I asked again, "What order?" and reiterated that I had never placed one. Despite this, the clerk continued to insist that an order had been made. I then asked why I was being asked to pay again and questioned the policy requiring ID for purchases over $250. She returned my credit card and ID and said she would get her manager. The manager, Eric, also insisted that an order had been placed. When I asked him to confirm when this order was made, he refused. I also questioned why I had to be rung up twice, but he declined to respond. I asked for documentation or a website explaining the ID requirement for purchases over $250. Eric admitted there was no such policy. I'm now concerned that the first employee who scanned my credit card may have taken my information but never actually processed the payment. Frustrated, I left and went to Home Depot instead. I called their customer service number to report an issue, but throughout the call, I kept getting muted. It seems the person I was speaking to was preoccupied. I had to repeat myself so many times. I concluded that this frustrating experience must be embedded in the company's culture and eventually gave up. Called my credit card company to request they keep a close eye on all activity. read more

The store is much cleaner than any Home Depot I've seen and the staff are much more approachable and engaging. They have better selections of products and the merchandise is set up neatly and accessible. The topper is that they seem to be reasonably priced. read more

Looking for low end service, minimal selection and total disorganization and employees that could not care less? If so; this will be your next favorite place! read more

No competent help. No carts available and no one willing to help. This places is one of the worst Lowe's I have shopped in.

Horrible service. No help in the garden center to assist in loading soil. Then no plastic to keepy truck from getting soiled. No one cared to help So not going back, really horrible read more

I moved and have 3 items (unopened) to return that I bought in Tampa. I am not keeping my receipts (I always keep all receipts in a box) because I'm in the middle of moving, and everything I own is in a box. The lady at the return counter said no returns here without a receipt.? I thought that was strange. I called from my car to see if this was correct?? She kept answering and putting me on hold for a manager. I called and got lumber this time to ask if this was indeed their practice. No returns of 3 small unopened items that I bought at Lowe's last week. And he said all the managers were gone for the day. Wow. I will NOT shop at this location ever again. read more

Wow-I just experienced the best customer service ever in Lowe's! Rayan went "Above and Beyond" to help me find a small product(that great glass cleaner usually in the 4pack). He was focused on finding it for me, asked some other team members and then we spotted a box on a shelf up above...he grabbed the ladder and walked me to the cashier (she was efficient and so pleasant too) with my goods. Others may have just given me an aisle number but this guy --he was on it! He even gave me the 4-pack price- so he saved me a few bucks! Service with a smile too. Lowe's in Oakland is in good hands with Rayan!! Thank you and I'll be back! read more

Yesterday I went to this Lowe's to remedy a problem with an item I bought there. I bought brackets to install in a wall. While I bought them almost a couple of weeks earlier I didn't realize that the attached packaging that should have held the screws was empty (obviously ripped open) until the day I was ready to do the work. I went to returns and asked if I could exchange the item for one with screws attached. She said that because I didn't have receipt she would not help me. I asked if she could get needed info using the card with which I made the purchase. She said no. The entire time she was very negative and very unfriendly. Finally, I asked if I could have one of the Lowe's bags just behind her so that I could place item in bag so I could shop for screws without seeming like I was stealing something. She said NO. She was determined to give me no assistance. read more

Wish I could give it 0 stars. Ordered a bathtub for delivery, right drain. Part of a $1600 order. They sent a left drain. Called them to fix issue as had someone coming to install 2 days later. Shipping and receiving lady said can't do nothing for a week. Asked for a manager. Was told our manager does not speak to customers. Asked for a district manager. Dont have one. Asked for a district phone number. Was told don't have one. Asked for a corporate number. Was told don't have one. Asked for her name, was told she does not give it out due to my kind of people, whatever that ment. Will never deal with them again. read more

I had a very nice experience here today. 2 associates were extremely helpful. One was Alyssa who helped us find the masonite and then brought us a cart to transport as she saw us struggling. The other was a kind gentleman from Haiti named Michael who was extremely nice and helped us cut some boards. He was a little timid about his English but we had no trouble communicating and I also really appreciated his willingness to be helpful. read more

It has been put to-go store for a dreadful renovation. Great product selection, staff always help with finding the right products. On top of that Rayan is an exemplary manager and helped us with a return. Definitely recommend it. read more

So on my way Saturday from Point A to my next errand and I pass this Lowe's. Didn't even realize it was here and I do prefer Lowe's over Home Depot. So I park the car and head in for two things White Fly killer and Windex that you attach to your garden hose to clean the outside windows. I found the white fly killer rather quickly I chose a container of the concentrated liquid as I applied the granules to my ficus hedge and it isn't bouncing back yet. It is a little pricey at $69. But less expensive than replacing my hedge. As for the Windex after I checked out the entire garden center I found it with the other cleaning supplies inside the store. The check out process was quick. Only one other person in front of me. Not only is it fast on and out the cashier was also friendly. Will definitely make a mental note to shop here next time I need something to fix or clean my house and garden. read more

Lowe's Home Improvement - Hardware Stores Near Me - Oakland Park, Florida

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I have purchased several items from Lowes in the past 2 months I called to ask what I thought was a simple question and the young lady who answered the phone kept me on hold for 25 minutes telling me she was going to ask her supervisor to speak with me. Time on hold is now 30 minutes . They then proceeded to hang up on me after waiting for 30 minutes. Too Bad I thought customer service was a priority read more

Latishia- An employee to be recognized and a great asset to Lowes! She was off work dressed in normal clothing, she saw me trying to lift an 80+ pound planter. She watched my cart for me, went inside and got staff and helped move it all while her ride home was waiting! Truly an employee that goes above and beyond read more

They suck I just had a washer delivered to my home and payed for the removal of the old one they said that they can't take it because they can't get the hoses off the washer but they got it off the valve and that it will leak water in there truck . So ur telling me that a tool and hardware store don't give there employees tools to do there job they can't give them a par of channel locks to remove them from the damn washer and dose Lowes not know that there will be water in the drum there has to be to prime the damn thing or the pump will burn out what a bunch of lazy ass ppl . I will be calling corporate to get a full refund on the delivery and remove fee . Don't buy from them read more

A Lowe's employee was assisting me today at the Oakland Park, FL location. We he couldn't find the hardware item I needed, he explained that many hardware items are jot available because Joe Biden is causing the ports to be backed up, and then went on to tell me how horrible he thinks our president is, and how good our prior president was. Employees should not talk about politics with shoppers, regardless of their political views. It was off putting. Other than that, I have not issue with the store. read more

Wish I could give negative stars to Lowe's specifically in Florida, Broward County. I bought a fence, gate, and motorized system, only to find out 4 MONTHS LATER that Lowe's cannot fulfill the order. That's 4 months, I've been paying for a fence that will never get delivered. Never should have been sold to begin with, because they don't carry. THEN TRAIN YOUR F** employees to not set the wrong expectations. Terrible customer service they couldn't care less about the client. read more

The Lowe's website is a DISASTER. I placed an order last night, received an order number and today, the Lowe's website cannot find the order!!!! Calling Lowe's is like going into battle. They put you on hold, you wait 10 minutes, you then hear someone say 'hello' and then the phone call drops dead. STAY AWAY FROM LOWE'S. LOWE'S is PURE TROUBLE and PROBLEMS. You have bee forewarned. read more

I really enjoyed my experience here at this Lowe's. Being a teacher, their early hours of operations really does come in handy when trying to get something quick before school. I had an idea to paint the cabinets in my classroom and Lowe's had everything I needed to see my vision come true. I walked in having a little idea of what I needed but their team of paint professionals really guided me through everything I needed to know. They offered recommendations and even the best deals they had, so I felt they were really looking out for me. Especially after I mentioned I was a teacher. Creating learning environment for kids that is inviting and exciting to be around is essential to any classroom and Lowe's helped me achieve this goal of mine from start to finish. read more

Overall I like the Lowe's brand, nice large, clean, open stores. Their service attendants are hit or miss, sometimes you will run into a very friendly, knowledgeable assistant, but then you may run into an assistant that has absolutely no clue, and acts like you are disturbing them by asking a question. What I especially dislike is that now during the pandemic, they have still not bothered to offer contactless payments to keep their patrons safe..... very disappointing. read more

Terrible customer service. Tried to call 3 times to get the status of an in stock item. I sat on hold for 20min each time and employees answered and hung up the phone. Absolutely garbage customer service- do NOT recommend. Save your time and your frustration and shop elsewhere. read more

Although I frequent this chain at least 6 times a week, and have been a Lowe's for Pros customer as well. As visiting this particular location today.... I will NEVER SHOP AT LOWES ANYWHERE IN THE WORLD AGAIN! Nestor a gentlemen in the lighting department, after having me wait for hun after 4 failed attempts by other associates! He then comes over with a nasty attitude and when I asked for a question regarding the 3rd time in question.... I was looked at side ways and Nestor then said to me; "So you have a problem with Spanish people?" I've now been standing in the front of the store requesting management and been denied 5 times! Chuck the supervisor came out of the door exactly 52:00 minutes later! And Ginger (Store Manager on duty) never came out of the office to address the issue or her associate!!! No one except a lumber associate named Michael, came to assist with filing a grievance against this store assi. It's 2021 who wants to encounter and deal with racial profiling and/or conflict especially somewhere we are spending money it hard earned Monies! SHUT THIS STORE DOWN!!!! read more

Lowe's Home Improvement - Hardware Stores Near Me - Oakland Park, Florida

Darrick Rhoden, is an amazing Manager. He's been diligent in helping replace my hurricane impact door for my home with a new and updated door. He's been reaching out o contractor etc., as well to be sure all details are finalized. He's patient, caring and considerate. This man rock with cosomter service for Lowes! Thank you bro aka Darrick! read more

We bought a New Midea Dishwasher from Oakland Park Store and had the Pleasure of having Mary &'Guy along with Stacey the Manager who found our Delivery Truck and it arrived just a bit late. It's being installed now so will review later but everyone involved were FABULOUS!!! Giuseppe and Angle the delivery guys were Awesome Kind and Courteous! read more

Okay, the only reason I'm leaving a 5 star is because of Shamar! My girl killed it. In the midst of hurricane craziness, she personally walked me around the store to find everything I needed. She went above and beyond. The rest of the employees didn't really care to help and didn't have correct info. She really stood out among the employees by providing supreme customer service! This store needs to hire more people like Shamar! read more

Don't bother - period. I came in for a simple key copy, big mistake. They have 30 departments and four employees to manage all of them. I first waited patiently by the key machine, no one even passed by for 10 minutes. I walked over to lumber and an employee said he'd call someone. Back to the key machine I went. I waited. Waited some more. Should've brought a bagged lunch. I walked over to customer service and asked for some help, again I'm told someone would come. 35 minutes after entering the store a tall gentleman with a shirt that said "customer service" came over. At first he didn't look like he knew how to operate the new key machine, which is now all digital scanning. Three attempts and he tells me they don't have my key (it's a mailbox key, not a Mercedes car key). In the middle of the third attempt he started assisting another customer, while the machine prompt was waiting for him to input a command. He asked me if I tried the self service machine, I told him I had but it wants $4 and it's JUST A MAILBOX KEY. His parting words to me were "I guess you'll have to pay $4 then". Wow, nice! I drove less than 1 mile west to the Home Depot on Oakland Park Blvd - night and day experience. I was kindly greeted at the hardware department by a lovely gentleman who had my key copied in less than three minutes, and the key was $2 ($2 saved is nice but it's a matter of principle). I was not even in Home Depot five minutes. Go there, Home Depot...Lowe's is No's. read more

Next! This visit on 12/24 came only due to following an item as a gift for the holidays. Fortunately, I was previously warned about this Lowe's location. With all the history and facts behind this location I will hold on the details. However, despite warning I visit the location for the specifics of this item requested for the holidays. HUGE, HUGE, HUGE mistake!!!! Not only was management horrible who was assisting in the customer service area...along with other staff who watched a long line of waiting customer's, decided to put left behind items on a tray, take the garbage out, and ignore the customer's. Customer's were in complaining about items purchased not working and or defected, lots of returns and lost items that should have arrived to the store location. There was a nice lady in the "seasonal" area who was nice as stated but had NO idea of how to assist customer's and no idea of the area she was in. Therefore, she directed me and two other customers to the service area. The area where I waited 35+ minutes to be assisted, only to be told to wait longer as they call some one name "Dennis". They called Dennis multiple times as I waited an additional 25 minutes. He was no where to be found. I asked for clarification purposes, was it his lunch time, break, did he go home and no one could answer. Mind you, I asked these questions in front of the person they identified as management. Waste of time! Training and or credentials to lead is definitely questionable. Finally, the infamous Dennis showed up with a massive confused look and horrible attitude. Definitely not prepared or ready to assist a customer. We then walked over to the area where the items that I needed was located. only for him to begin to fix other items that he noticed was out of place and point with little to no details on comparison information to several different options that I could purchase of the specific items. At the end of the day, I stood in the store and did my own research after all the wasted time, sent Dennis in his MERRY way. ***There's no worry of me returning to this store. My recommendation to any of my friends, family members, and concerned strangers is to not visit this location if you care of customer service and expect some form of professionalism and knowledge from said employees wearing the vest, shirts, and badges. read more

Horrible horrible. Horrible. We ordered appliances on Dec 23,2020 and they called to deliver them on June 25th. They never showed so we called and they said they had sold them. It was a special order. Went to the store and it took us an hour to be able to talk with a manager and their response was they rung us up but never even processed the order. So I said get them for us. Now a delivery date of mid September. Now what to do since we got rid of all the old appliances to a charity. I said I was calling their head office. The response was go ahead they won't do anything. Tired of companies like this. Over Lowe's read more

One of the absolute worst cusotmer experiences of my life. I ordered 4 doors in November 22 --(6 months ago) for a new home I am building -doors for the bedrooms and bathrooms (think privacy). I waiited and waited and waited --they never came. I called and called a total of more than 30 times-each time it was nearly impossible to get through (30 minute hold times then cut off). On one of the times I called I had the miisfortune of having to interact with an associate (Randia) who displayed abhorant manners, rude, aggressive, interupting and accusatory- really disgusting. I have never been spoken to like that as a customer in my life. Keep in mind they have had $1400.00 for 6 months and I still dont have the doors. Due to the way I was spokenn to and mistreated as a customer--I will not EVER shop at Lowe's again. I tried to escalate this to coporate several times but it is evenn mor impossible to reach someone there and they have designed their system to make it so customers cannot communicate with their stores. Today I cancelled the order and asked for a refund--should have done this 5 months ago. Dont shop at Lowes. read more

If I could give less that a 1 star I would! This store is so goofed up, I ordered a chain saw blade and a bottle of chain saw blade lubricant and they could not even get that correct. I paid the $15.00 additional fee for same day delivery and every time I call to check on the order I get a message stating my delivery was completed April 14, 20204, yet today is April 29, 2024! I have called the store multiple times to try and correct this, but to no avail. I called "corporate" and was told my order accidently was placed in "pick up" and they would delivery it immediately. Well . . . immediately must mean some time that is convenient for them as it is now the end of then day on April 29, 2024, I have called "corporate" and the store on Oakland Park Blvd onlt to find myself on hold for hours on end. I own a business where we spend in excess of $200,0000 a year on "home improvement" items and this is the LAST TIME I will order on line from Lowes. BIG MISTAKE LOWES as I will make sure everyone I know and deal with understands that LOWES does nor care about their business! I'm pretty much done with Lowes, and close to done with HD. Deal with local companies that appreciate your business and understand that time is money . . . read more

This is business, write down everyones names. 'Melanie' at customer service sent me to pro desk to meet 'Susan' to get my lumber order. Talked to 'Luis', Lulu and 'Griselda' at pro desk about my order and they knew nothing about it, didnt talk to Melanie , did not offer to call Melanie at customer service just made me walk back over there even though i told them she sent me to the pro desk. They were either lazy, or just not listening to me or don't care. Obv, i dont know their intellectual capacity either. Between me leaving pro desk and arriving back at customer service, the pro desk lazy employees called Melanie at customer service about me, so Melanie told me the name of the lumber girl i was meeting at the pro desk for my order, she arrived just after I left the pro desk. Lowes sounds like where i work, anywhere there are human beings, its like the left hand does not know what the right hand is doing, Just write everything down. read more

I have been waiting for Lowes fulfill their obligation to deliver and install my fence that I paid $7,618.00 in full in September 2022 and was told that it would take one month, two at the most. Now it's the end of March 2023 and I still have no product installed or even the promise of it. I no longer have faith that Lowes is able to fulfill their obligations and I want my money back. I have called and emailed the Lowe's Executive Customer Relations Agent several times asking for her to refund my money but she doesn't reply. read more

Don, the shift leader was so helpful yesterday. The store itself needs to review their employees because Don was the ONLY employee who seems to genuinely care to help me. He even offered to help me carry the patch of grass to my car. He didn't have to do that, he could have offered to get me a shopping cart, but he still offered HIS time and assistance. I appreciate his customer service. I wish the other employees would take a page off his book. read more

Lowe's Home Improvement - I have a great idea. Crossing fingers for it to work. - Hardware Stores Near Me - Oakland Park, Florida