The reviews for Hanna Paint and Hardware are all over the place from lowly one stars to glowing five stars, and there seems to be hardly any in between. I guess everyone has had different experiences with Hanna, but all of mine have been very good. Hanna Paint and Hardware is a smaller privately owned hardware store which for me offers a much better shopping experience than I have at the big box stores such as Lowes or Home Depot. Hanna's is a place where I can easily find someone knowledgeable to give me shopping assistance and sound advice. I know that one time I walked into Hanna asking for a specific item and the clerk told me, even though he did carry that item, it was really not the best hence not what I should want. So, I picked up the other item he recommended and yes, he was so right and it was so much better. The chances of me getting good advice like that elsewhere are at best, remote. read more

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A small hardware store that used to be an Ace store that's switching over to a True Value. This was the third and last store we visited today on our quest. The manager didn't think he had what we needed any longer, but checked with a staff member. They had one kit left, but only in white -- the wrong color. The staff member said we should order it on Amazon (!). I explained we were trying to "shop local" ... In any case, the manager gave us some suggestions of some larger stores that might have more inventory. He even suggested we call a location in advance to see if they could order it. That was incredibly nice of him to do so... If you live in this area, and need something, please visit. They deserve to get some yelper business read more

You get a lot of "I don't know how to do that" here. Managers seem to be busy with phone customers, so minimal help is available at the register. I went by three times to get a key made, before I finally gave up because none of them worked. At $3 each, I expected better. This location is not up to par with other Ace locations that I have seen. Someone who acted like she was a manager told me they had been in business for over 36 years. Certainly not as a result of their customer service. read more

Worst customer service! Not sure why they have untrained people working at this store. I went in to return an online order which to begin with was a nightmare for pick up and to return I got a response from the clerk that they didn't accept returns to then the owners mom telling me they didn't accept online order returns and then to saying there's a restocking fee. After explaining to her that the 1800 number says to return online she proceeds to give me the owners name and number and tells me to call back Monday late in the afternoon.... meaning I ( the customer) have to call them at their time to process a return on an order I picked up at their store.... nothing made sense. These employees have no knowledge of how the store works which baffles me as to how they are working in the front giving wrong information. Do yourself a favor and avoid this Ace. read more

I wanted to finish the flooring from the previous owners which meant getting all the bedrooms done in the same flooring that was in the hallways. William at Hanna Hardware came out quickly to quote the job and promised excellent transitions from the hallways to the bedrooms and Hanna Hardware definitely delivered! They came in when we were ready for them, kept their work space clean and moved quickly throughout the house finishing the job in 4 days. I had to tack on some extra work upstairs and the owner Chris came in and quoted it on day 2 of the job and the guys completed it without any delays. The floors are beautiful, you can't tell they were done at two separate times and the communication was great. I highly recommend them. read more

Thank you Rachel and your staff for the attention you gave us today with the kitchen faucet. We had been to five other places including the big box stores. No help there. Walked in to this store and was greeted and asked if we needed help with anything. Reminded me of the days of Orchard before Lowes closed their doors. Friendly and very helpful. Next time I need something I think I will start there first. Service will always get us to come back. See you soon with our next project. read more

r.i.p. 1955-2024 oldest busiiness in oakland park great store great people gone forever

Went to Ace for 2 screws shouldn't have been an issue. Funny as soon as my friend entered the store I watched employees follow him around the store. Until he finally said it's okay I'm with the white guy. Not a good look and you've definitely lost a customer. read more

Hanna Hardware is a large inventory small business with great pricing and excellent service. I enjoy supporting local small business. They are also open for a few hours on Sunday for those last minute projects. read more

DO NOT GO HERE DURING COVID. As we are in the Covid pandemic this hardware store seems to have more than enough supplies (n95 masks, gloves of all types, cleaning supplies). When I go to pay, the cashier tells me that the masks alone are $100! This is ridiculous price gouging. A box of gloves $20. A single mask $13. Hand sanitizer, 7 ounces, $11. None of the prices are written down anywhere so they could be changing based on demand. Be very aware. read more

I went in during COVID19. Yes they were selling gloves, masks, and sanitizer at inflated prices, but I'm sure they paid more than normal for them. Their prices are usually ok, not the best, but not the worst. They have a limited inventory. They are good for small items if you're close by. I prepaid for Masks they couldn't get and Rachel? kept acting like it was my fault she didn't have them and I felt was "talking down" to me--the poor slob who paid her for something she couldn't deliver? It's an ok hardware store, the workers are friendly and competent, but the lady owner doesn't have good people skills. I gave 2 stars instead of 1 because I'm sure she was stressed and busy. read more

I love this hardware store. They do it all and help you quickly and with a smile. Sometimes they have free popcorn and you are taken care of quickly. I could roam around one of the larger hardware depots for many days before someone asks if I need a hand with anything. NOT HERE. THEY HELP YOU! Thanks, Guys! read more

In response to the person who is 'surprised at all the haters' you don't become a hater until provoked and Raquel is the person to do it with her horrible customer service. I had used this store a lot. The staff usually can help with unique problems where its a crap shoot at Home Depot. Its not a place to get keys made. Had to return on two separate occasions but was told the person who made the keys has problems. One would think he would be 'off' the key machine with that being said. Raquel I don't care if you've been in business for 36 years, as you stated. Word will get around and you'll be standing there scratching your head when your unemployed. read more

They sell pricey stuff here such as the 5 gal gas can that costs $30. Little did we know that the same item with the same brand costs only $13+ in BJ's and online too. What a rip off! read more

No shipping notification. Used a freight service that needed a signature. Shipped after we left for camping. Items returned to vender. We lost $150 in shipping and they also charged a restocking fee. $200 for nothing. No willingness to work with us. Don't order from acehardware.com Amazoin ships the same items, same price with free shipping. read more

Backstory: I was given a referral to a nearby hardware store to have my patio door re-screened. It took the owner 3 weeks to complete because he kept forgetting my order, after I continuously called to remind him weekly. Then when I finally picked up the door, the edges were sticking out...the work was not good. As a business owner myself, I would never let that type of craftsmanship leave my store. After calling around the FTL area to find a store that did re-screening, I can upon Hanna. I have been there to buy items but did not know they repaired screens. It reminds me of an old time hardware store and they have everything and anything you can imagine. I was told to speak to Jeff who manages the screening dept. I can not say enough good things about the customer service I received. He completed the project in 24 hours at a great price. He called me to let me know how the job was going and then a second time, to tell me it was complete. He communicated well and the screen looks brand new. Thank you Jeff read more

Updated revised review. Upon arrival I was told that apparently Cory did not get a call from ace corporate yesterday. Ace and the manufacturer called 3 times yesterday. We did not get the exchange as Corey agreed yesterday that ace would honor the manufacturer 1 year period for the capacitor. However we did receive a refund. We were not seeking a refund especially for such a tiny amount of only a couple dollars. (Cost more in time and gas). Just wanted ace to honor the manufacturer 1 year warranty as I was told from ace corporate that they would in which employee Corey also agreed. The exchange would be fine since a spare is always good and the original capacitor is still working! ( refund not necessary As we said before in old review the owners are very helpful and nice along with most of the employees. However some of the employees lack social skills and ambition depending on their mood for the day. We will continue to be customers as we have been for over a decade and refer our neighbors because all the other experiences here at ace have been good. However this experience was a huge inconvience. This store has the potential to raise their current 3 star reviews to a five star and generate more income if a few issues an are addressed this could be a very progressive store!! Note the capacitor has a 60,000 hour life cycle so the rare early capacitor failure was not the fault of ace but the manufacture pro perfect air who was also helpful in contacting the store. read more

Hanna Hardware - This is the faulty product and receipt. - Hardware Stores Near Me - Fort Lauderdale, Florida

This store goes out of their way to carry the products their customers need. You also get personalized service when you visit. It's very different from going to Home Depot or another big name store where you are often on your own. read more

I'm surprised at all the haters, these are really nice people. I'm a contractor, shopped there for a dozen years or more. They are good if you're in the neighborhood and need some things, also they have a great selection of compression and flare plumbing fittings, far more items and better quality than the big box stores. Also, they're the only place I know to get galvanized drywall screws, which don't rust like the standard black screws. The big stores and other local stores don't carry them. Usually you wouldn't buy power tools from a local hardware store, because its hard for them to compete in this area. However I needed a drill, the price for my 1/2 inch hammerdrill was less the big stores. Great to have them in the neighborhood. read more

Don't go to Hanna Paint and Hardware. They are running a shady business. I ordered a septic cleaner from them and had to cancel the order the next day. I received an email from them the next day saying I was charged a 25% restocking fee. They even charged the 25% on the shipping. I don't see how they had to restock the shipping charge. Very,, very shady. Wayne Rogers war623@gmail.com read more

Stopped in today to see about getting a key made for my 99 Dodgeram, the man put the key in some machine, and said that the key has a chip, and would be "$100.00" I said no thank you, and went to another Hardeware store. Orchard Supply to be exact, theY made me a new key for "$3.99" WTF!!! Hanna trying to rip me off for "$96.00" NEVER GOING BACK IN YOUR STORE. read more

I was visiting some friends and they needed some supplies to paint their beautiful new home. We decided to stop by this shop and they had all the supplies we needed in stock and beyond amazing friendly customer service. Highly recommend this place! read more

STAY AWAY. I can't speak for their brick and mortar store, but shopping at acehardwaresuperstore.com is awful, like everyone says. I placed an order with them, and about two weeks later, was wondering why it wasn't delivered. When I called after the third week, they let me know that the item was backordered (wouldn't an email status update have been nice?). Then, it took two phone calls to get them to actually refund my money. If this is how they do online commerce, I'd beware of their storefront. read more

Great shop! They have everything you need. Also there online is helpful if you can't get there. What keeps me coming back is there customer service, very helpful, and Raquel is the best. Thank you! read more

I love our neighborhood Hanna Paint & Hardware Store. Their knowledgeable staff always has creative solutions to any problems that I have ever been trying to solve. They have helped me with electrical, plumbing, lawn sprinklers, and automotive needs. A special thank you to David, who helped with specific bolts for my 1965 GMC pickup truck restoration. read more

Terrible store! I went in to get some keys made. Not only was the store filthy, the two employees were so rude. The man who made the keys said he couldn't duplicate one. I asked why and he said in a nasty tone, I don't carry it. So he made the other keys, put them on the counter and walked away. I stood there, ready to pay. The woman employee was too busy playing on her phone to notice. I actually had to ask her to ring me up. 10 bucks for 3 keys. Really?? Then she offered me some popcorn from a grungy popcorn machine. No thank you, I'm not in the mood for e. Coli today. Avoid this store. It's gross and so are the employees. read more

It is always a pleasure to shop here. Courteous & friendly staff! They have or will order what ever you need!!

We have been doing business there since 1985. They are like family! Very good service.

I absolutely LOVE this hardware store! If you yearn for the stores that are like the ones you used to go to with your Dad when you were a kid, then this is the place. They have items that I couldn't even find at the "big box" stores and the people that work there are so helpful. read more

This is a terrific hardware store. The people who work here are very knowledgeable, helpful and courteous and I always enjoy shopping here. Laura from Fort Lauderdale and NY read more

I live right down the street from this store and let me tell you; The staff is super friendly and helpful. The store has a lot of great stuff and is an easy walk from my home. They even offer free popcorn!!!! read more

I have ordered many things from their online store and have had no problems, The customer service center actually knows what they are talking about, and on top of everything else they are normally the cheapest. I even went down to Ft Lauderdale recently, since i moved down here to south florida and their staff in the store couldn't be more helpful and knowledgeable. I do have one complaint... I WISH THEY WERE CLOSER!!! or if they could ad a location in the palm beach area it'd be nice, the Depot suck and you can't find anything... and their prices suck. So i normally just order from these guys and even with shipping i save money. read more

On Thursday, 4/7/2016, I placed an order online at hardwareonlinestore.com (also doing business as Hanna Paint and Hardware [an Ace Hardware], 4343 N Andrews Ave. Fort Lauderdale, Florida 33309) for a 32 oz. bottle of Schultz All-Purpose Plant Food Liquid. That same day I received from them an email confirmation of my order (no. 251098). The confirmation indicated the order status as "Confirmed" and the shipment method as "UPS - Standard 3-9 Business Days". By Thursday, 4/21/2016, (2 full weeks or 10 business days after order placement) I had not received my order nor any notification of shipment or tracking number as is customary so I emailed HOS - HardwareOnlineStore inquiring as to the status of my order and requested a UPS shipment tracking number. By the next day, 4/22/2016, I had not receive a response so I emailed them again. On 4/23/2016 I received an email from HOS - HardwareOnlineStore indicating that the order was shipped that day via USPS Priority and included a tracking number. No explanation or apology as to the cause for the two week delay. On 4/25/2016 I received my order. I was not at all pleased that the bottle had leaked drastically and had completely saturated the packing slip taped around the bottle and had turned it completely green from the liquid plant food's dye. The outside of the bottle and the inside of the shipping envelope were wet and sticky with liquid plant food. The leak was readily apparent even before opening the shipping envelope. The address label was smeared from being wet and there was a smell of ammonia from the fertilizer. After examining the level of remaining contents in the bottle I estimate that approximately 20% of the 32 ounces of liquid fertilizer had leaked out. The cause of the leak was apparently due to their decision to ship it via 2 day USPS Priority Mail which required shipment in an unpressurized cargo hold of an airplane (Florida to California). The low pressure at high altitude caused the higher internal pressure of the bottle to expand, rupture the seal, and leak extensively. Not a wise decision. The original order stated and I paid for UPS ground delivery ($13.77) not expedited air delivery. Even if they had shipped it UPS Ground as they were supposed to it was not a wise decision to package a quart bottle in only a padded envelope. That same day, 4/25/2016, I sent them another email describing the condition of the order I received. After a full week, 5/2/2016, still no response. I have found HOS - HardwareOnlineStore to be the antithesis of customer satisfaction. They ignored my order for two weeks and only shipped it after my emails. They offered no explanation or apology. They used extremely poor judgement in selecting a shipping method that caused the leak. They are ignoring my email describing the unsatisfactory condition of my order received. read more

Great customer care. Went above and beyond in the midst of pre hurricane chaos. Had supplies that no one else did. I will go here over the "larger stores" whenever possible and would strongly urge others to do the same. read more

I brought in seven screens from my house to have just screens replaced or entire screen redone as couple of them were damaged on Feb 1. They wrote up two separate orders (one for those damaged with damaged frames and one for just screens). They said it would be 7-10 days (seemed long time but I knew this because I had called in before). I did not hear from them at all and I started calling them on Feb 12 to get updates. I called on the 12th, 13th and 14th and got the same answer each time - "your screens are next to be done, sorry for the delay, the screen guy only here part time" - on the 15th, I went into the store and inquired about screens - one of the guys physically moved them to "next in line" which means they weren't next as they had told me for 3 days. THey then called me on Saturday (17th) to let me know the screens would be ready on Monday (19th). On Sunday after already closed, they called to let me know that I had been undercharged and that I either needed to pay the difference, or get a refund and pick up my screens. I went in Monday (19th) and got a full refund and picked up my screens. They are now with True Value on Floranada and should be ready in 3 days - full replacement of all 7 screens and frames for about $5 more than the underpaid amount at Ace. Ace gave me my refund no questions and didn't even really seem to care - we had to walk back and pick up our screens from the back - they didn't go get them or anything. I was expecting so much more from a small hardware store that one would think depends on quality service to stay in business. I will never enter that establishment again unless it's because my refund doesn't go through and I have to go back to completely lose it there. read more

Warning: Do NOT shop at this store's website acehardwaresuperstore.com. It is a fraudulent website, operating a brick-and-mortar store in FLA. There are numerous consumer complaints about the same thing that I experienced. Ordered product over 3 months ago and never received. "Customer service" is unavailable via phone and email. They charged my credit card twice and I never received shipping confirmation or credit after numerous attempts to call the website's customer service. No email response to my requests. The charges on my AMEX list Hanna Paint and Hardware Inc. as the company charging my card. I called the store to confirm they operate the website, and they do. They simply told me to call customer service. I have united with other unhappy consumers and filed complaints with the FTC and other organizations to protect us. I have also cancelled my cc. They are collecting credit card #s and personal info and not delivering any product, which sounds more than suspicious to me. I would use caution when shopping at this store and definitely warn buyers to stay away from the website acehardwaresuperstore.com!!! Feel free to contact me with specifics. We simply ordered 18 prime-line roller assembly parts for our closet doors and never received. read more

I used to go in this hardware store all the time. But the service has gotten so bad. The men who help you are rude. Treat you like your an idiot and just all have attitudes. Idk what happened. New owners or something. But this place has really gone down hill. It needs major improvements. To get my business again. I gave them 1 star. That's a lot. More than they deserve read more

Hanna is a gem in Oakland Park, an old time harware store. Packed with everything to do all your projects, the best fastner department. Also good plumbing, paint and glass, screen, window and tools too. The popcorn is treat too. the people are frendley and realy know there stuff. read more

These guys did backflips to get us generators - Dorian is approaching right now. Everyone else is sold out, but the owner Cory drove through the night to Tampa and back last night, never slept, and I got my generator this morning. Raquel helped me yesterday, took care of me personally. I had the wrong extension cords for my generator and when I went back for something else, they recognized me and made sure I got the right extension cords. Would have been a critical error when I needed the generator and couldn't have started it! I've always had a great experience here, but the fact that Cory drove through the night and never slept to bring us generators is above and beyond. I mean, who does that these days!?! I was so appreciative. I did NOT want to go through a week of sweltering and not sleeping like I did for Irma. I felt like I was losing my mind and it was only one week. Thank you both so much for caring. read more

Hanna is the place to go to when you need ANYTHING! They were working so hard today for hurricane Irma coming! I needed last minute supplies for our hurricane panels. No other place had what I needed except them! Not only were they open, but they were making sure they were answering phone calls while ringing up customers! Can't thank them enough for their hard work and constant supplies they have in stock to help their customers! They even had a very knowledgeable employee helping everyone patiently! read more