Staff were friendly and knowledgeable. Large store and many options for what you seek. The outdoor garden section is among the best i have seen . read more

Lowe's Home Improvement - Hardware Stores Near Me - Morris Plains, New Jersey

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Stole $744.24 from me after a canceled delivery with no refund. No matter how many calls I made, no matter how many times I visited the store to speak with management, I always got the runaround... "Let me look into this and I will call you with an update." Never once did anyone follow up. I must've called and visited 30 times, and today in the market for several new appliances decided to give them one last try. I spent an hour on hold with the store and another half hour on the phone with Lowes corporate customer service. It doesn't look like I'm getting anywhere with this. I've done all I can do. The people at Lowe's do not care one iota about their customers. I'm going back to family run businesses for everything I can, and if I need a big box store it'll have to be anyone but Lowe's. read more

UPDATE: Shout out to Store Manager (Mario) for working with me to resolve this situation. Good to know some people still have a heart and can apply logic despite "policy". Thanks again! ---- Original Post---- As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can. read more

Not the best Home Improvement store in the area by any stretch of anyone's imagination but it gets the job done as long as you know what it is you're looking for. Service is practically non existent and prices are anything but [lowe] here, especially when compared to their local competitors.     When they first opened up this location a few years back I was really looking forward to having a Lowe's here but to be honest with you, now that I've shopped at this store a few times I definitely could take it or leave it. And That's The Name Of That Tune!! read more

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Everything and everyone is just like your family. Very professional people and friendly ready to help you out with anything that you need.

Run far far away. Please save yourself from being fooled by Lowe's. I started this journey in March and my windows still look like trailer park trash. No one communicates with each other. Have my windows even been ordered? Lowe's doesn't even know at this point. I tried sending numerous emails and complaint letters, it's gotten me no where. I wish I went with castle windows and paid extra. Now I'm stuck with crap service from Lowe's. Who knows if they will ever be replaced. The broken windows that are still on my property are poor value. It's not what they show you when you go to buy. Please go elsewhere. Marvin Ellison should be ashamed to be associated with a company that is so poorly run. read more

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poor! i was lied to an taken afvantage of in a brutal fragile moment. as my fridge died unexpectedly and your moving boyd failed to communicate they do not connect water contined speaking in spaniah yelling consistently, broke a table on the way out, ripped tbr kitchen floor and scratched up my new one. i am fumming with the terrible experience ontop of the fact i was given a $25 gift card which covers none of the damage or thr fact i had to expedite a plumber to hook up the water on the new refrigerator as they disconnected the old one. fumming in anger and disappointment is an understatement as you charged me $70 for delivery!!zero stars if i could. read more

Well done Lowes they listened to my complaint about the disability carts and when I arrived 3 operating, plugged in and charged carts.

Solid home improvement store with a random bit of stock here and there of materials - a bit messy in the aisles and on the shelves, some of that due to restocking on a Thursday morning, but otherwise easy enough to navigate around. Staff was friendly and prices comparable to what I could get at the other big box store. Wish they did have digital receipts, though. read more

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I have had a business account with Lowe's for eight years. My card was cancelled for inactivity because I did not use it for a couple of months. I called to reinstate but was told that they cannot do that and I would have to apply for a new card all over again. This is how Lowe's treats their loyal customers. I guess I'll be going to Home Depot since I was told there is nothing Lowes could do for me. Mike L read more

The absolute worst service in the world. It's like they do not want you to buy appliances here. Even the saleman was saying go to the website. This is a horrible corporation and horribly run store. read more

The good: the employees try to be helpful to a much greater degree than those of the ugly orange box. The bad: Inventory is poor and the website may show large quantities in stock when in fact there are none of the item available. Items are frequently in locations other than those shown on the app. When we ordered a washing machine, the delivery subcontractors rolled up with the wrong model on the first attempt but the right one was delivered and installed the next day with no issues. read more

My husband, a Veteran, and I ordered cabinets on May 11,2022 in the Hanover Ave, Morris Plains NJ store. After 3 months of no communication we pursued the order. Only to find out they were never ordered by Mona. The store manager Ryan, repeatedly lied to us, dodged phone calls and in store visits. After contacting Diamond directly, we were informed they were only ordered on 8/17/2022. Ryan felt compensation of 32% was sufficient for all his lies and deceit. Apparently, this is good customer service! My husband and I will never set foot in a Lowes store again. And Veteran friendly is definitely not the truth! read more

New shiny perfectly stocked store with lots of people offering help in its first week. All the usual departments: electrical, plumbing, hardware, lumber, paint, blinds, flooring, appliances and a big outside garden center too. Sells Craftsman lifetime guarantee tools (not just Kobalt) which was a pleasant surprise now that sears has basically vanished. Almost every item discounted if you buy 10, a little too much for little old me, but I guess great for contractors. I've always found Lowe's to be better stocked than a certain orange big box store, just a better chance of finding what you need on the shelf. I'm really glad there's now a store close to me that's open late, open on Sundays and has essentially everything. But no touchless payment (Apple Pay) at the register, boo. read more

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Delivery workers were exceptional and friendly, customer service is a joke... hour long hold-times, being passed off from one person to the next over and over again. Something needs to change for them or they won't be around much longer. Will not be shopping with them again. read more

Positive experience with the Employees, bad experience with the store/company. I've visited this store many times over the past year or so, and I have been hoping my experiences with it would improve. They have not. It often feels like the store is perpetually short staffed. I've had numerous occasions where it has been difficult to find an employee, and it felt like the entire store was staffed by four people. There registers are almost never open, everything is self check out. Sometimes 1 register will be open. It makes propane refills very difficult, because first you have to find someone to punch in the code for a propane replacement, and then you need to get another person to open up the propane locker. My interactions with the employees of the store have been positive, which is why the store gets two stars. When possible, they have been very helpful and if someone doesn't know where something is, they typically will help me search for a coworker that does. read more

Been going there since it opened. Until today I would have ranked it a zero. What I noticed was the older employees, in this instance the males, were great. happy to help and friendly. While the younger females, in this case, one in particular, were rude. I also noticed that when the garden center is 10 deep, no one thinks to open the other register. read more

I went to the store to purchase a new range on Monday. The sales associate was friendly and knowledgeable and the purchase went smoothly. Delivery was set up for Wednesday and on Tuesday night I was called to inform me that it would be between 1030 am and 230 pm. At 5 pm I called the store to get a delivery update. I was placed on hold for 20 minutes and then hung up on. I called back and after another 25 minutes was told that the range is in transit and will be delivered by 8 pm. It's almost 8 pm as I post this review and still no delivery or any form of contact. I'll be at the store when they open to cancel the order and get a refund. I can't wait for that fight. read more

DUDE. I needed an answer to Home Depot's political donation, and... politics aside, Lowes was my answer. I love supporting small businesses, and try my best to provide regular support to local providers and using larger chains to fill in gaps in my needs, but feel I have an obligation to support chains that do good. The founder/owner of Lowe's lives that - with his recent 25 million dollar commitment to help minority-owned small businesses. Aside from this, the stores are clean, their staff is educated and approachable, and every person I've interacted with has been friendly and welcoming, even in a tense period of Covid-19 this year. We love their indoor and outdoor plant selection and they had some cleaning supplies in stock that were hard to find at other places. We've grabbed everything from a BBQ to paint to an assortment of tools and we have never had a poor experience. When I need 30 minutes to myself, I head to their Garden Center to admire some plants. Located in a large lot with ample parking - I have never seen the parking lot littered with carts. They take great care of their space (and it sounds like their team too) and I will continue to support them when I can. read more

We had keys made at the Minute Key kiosk. All 3 keys did not work and when we went to customer service they said we had to contact the company directly. However there is a sign on the machine that states we could get a refund. Horrible customer service at Lowe's. read more

Lowe's Home Improvement - Return policy on kiosk. - Hardware Stores Near Me - Morris Plains, New Jersey

Absolutely stay away. No customer service in store especially the flooring dept. or on phone. Wait what phone. They don't answer the phone. EVER !!! read more

DO YOURSELF A FAVOR AND STAY AWAY FROM THIS STORE! I paid for patio furniture to be delivered and still have not received it. Each day that it is supposed to be delivered I receive a phone call saying that my appointment needs to be rescheduled. I call the store and I am literally on hold for an hour. When someone does pick up, it is a completely incompetent person who does not know what they are doing so they put you on hold again. I will be going to the store to ask for a refund. I'm sure that will be a "great" experience too. read more

My huge/heavy bathroom vanity was delivered completely cracked. I immediately called to return it for a new one and they told me my only option was to physically bring it back to the store. I can't lift it and don't have a vehicle that it will fit in. They said because Fedex delivered it, it's not Lowe's problem (even though that's the carrier they've chosen to make their deliveries). After days of 1-2 hour long calls/being on hold, they told me to get in touch with Justine at the Morris Plains store. She has always "just left for the day" and never calls back. The customer service is horrific, and they have no clue what they're doing. read more

When this place first I thought it would be so convenient. Boy was I wrong vertically nothing is in stock here .The people who work there are clueless in there respective areas. I will continue to shop at the homedepot even though it a little out of my way .I guess because it's an older store they seem to have more things in stock . Sorry Lowes read more

So happy Lowe's is finally open! Aisles are very clean and organized, workers are knowledgeable and friendly. If you need help, employees are never too far, but you can also press the "help" button at the stations in the aisles and someone will join you shortly. My fiancé and I are starting some DIY jobs and received help from so many great employees. If someone did not know enough about that section, the staff member was quick to get another staff member who would guide us in the right direction. Jennifer, Richard, Carlton, Tania, Rob, and Brian were specifically helpful as we shopped in the paint, plumbing, and gardening sections. We're happy this Lowe's is so close to home and know we'll return to complete more projects! read more

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All I can say is that they appear to be severely understaffed. I am taking back my comment I made recently about 6 workers standing around at Home Depot not helping at the paint desk. But Lowes has absolutely no one. We had to ask multiple people for help to make us up a gallon of custom colored paint. It took at least 15 minutes. Finally I asked where a manager was and he finally came over and actually made the paint. No apology for delays, no friendly personality, let alone not even a "hi". Then at check out another customer was complaining about no one being around to help and also no one knowledgeable who finally did help. So, not just me. Here is another erk of mine. They don't carry the same blinds as the one up in Flanders. No one knew why. read more

This is by far the WORST Lowe's I have ever been to. No staff and when there is staff, they are clueless. Just filling space most of the time. No one knows where anything is. They just point and nod. I called to see if I left my credit card at the register. I was on hold (sill on hold as I write this!) for an HOUR. 5 different people. All clueless as to what to do. One lady answered my 7th transferee call like we were friends. We aren't friends. I DROVE THERE, on hold, and asked to speak to the Manager. Dan arrives. No "hello". No "how can I help you?" Dan just stands there, looking thru my soul. I tell Dan I have been on hold for about an hour and show him my phone and the call is still ON HOLD. Dan stands there, looking thru my soul at exit behind me. Dan wanted to go home. I wanted my credit card. Dan said they didn't have it. Thanks, Dan. Dan then turns and walk away. No apology. No "Im sorry you'll never get that hour back." Nothing. Well, Dan, that's why your parking lot is 1/4 full, at best. Lowe's needs to step up their customer service and knowledge of their product. Your bright and shiny objects take away from your lackluster understanding of your store. Home Depot must send in employees who camp out at the Return desk and watch the foolery that goes on here. This place is ideal for those who like shorty customer service, shitty knowledge of product, over-priced items that, when no one buys, they throw it on clearance. Sigh. Hey, Lowe's, I got an idea: ready? Paint the outside of your orange and people will come in droves. Lowe's should be spelled LOW'S. Here's me still on hold: read more

Lowe's Home Improvement - Hardware Stores Near Me - Morris Plains, New Jersey

Stay away from Lowes. They provide no price protection at all. I ordered two lights at $70, and a week later they were on sale for $60. Lowes told me that they do not match sales prices, and I can't return them because I spent hours installing them before I realized the bait and switch. Ironically, the same thing happened to me with Home Depot a year ago, and they immediately credited me the difference. Unfortunately, they did not have the items or I would have ordered from them. NEVER AGAIN for Lowes! read more

Update on previous review. Although I have been there numerous times and the check out process was a nightmare. The past two times I have been back they have improved (closest store to my house). Two stars for improvement. Keep it up and you may have 3 in your future read more

I am really to say that the customer service at this Lowe's is not up to standard. Returns often take 30 minutes or more and today it tools them 45 minutes to make sure they could match the price on their price tag. I really am not sure what is going on with Lowe's. The products are good, the people working here are trying to be helpful but customer service is absolutely terrible read more

This is just an awful company. Never ever buy a refrigerator or do any sort of home project with them. They took our money and promised a delivery of a refrigerator months ago. They never showed up. They lie to get you off their backs. I waited all day for this fridge. I tried speaking with a Robin practically begging her to give me the floor model. She never came through. My husband talked to someone named Z and got nowhere. I hope Mom and Pop businesses come back where people take pride in their work. This company does not even deserve the one star. read more

I just wanted to share the great experience I had at the Lowe's in Cedar Knolls! I highly recommend it! The store manager Mike Urenko was so understanding and helpful! Everyone asked if I needed help and found my items quickly! read more

Mediocre store, seems a bit short staffed. Be prepared to spend some time here if you are looking to grab heavier items that needed to be assisted by the employees. read more

I had a horrible experience with lowes delivery and install. After 4 weeks of trying to get my range delivered, I finally gave up. Their contracted services are awful. Poor customer service from their contracted techs and delivery. Just an awful experience. After a month I cancelled my order and went to Home Depot. I strongly advise against their services. read more

Could possibly be the worst Lowe's in NJ. Don't even bother calling. This miserable place is full of unmotivated workers who take zero pride in their job. Very sad and pathetic! read more

Update on my refrigerator delivery, on Saturday the 22 nd I decided to call Lowe's about my non delivery from 3 weeks earlier,I finally got an assistant manager on the phone named Saun, he listened to me about my ordering this on June 30th, he called me back in an hour and said the store had my model and could deliver it on Sunday morning, I thanked him many times for listening when no one else could or lie to me about salesperson or store manager would call. Thank you once again Saun for getting my refrigerator delivered after waiting almost 2 months! read more

Worst garden center in the area. Staff isn't knowledgeable, plants look horrible, not cared for. Really just the natural extension of a generally disappointing experience at this location: staff lack knowledge, walk past you, ignore customers generally. And then you get to the front and, of course, self checkout only and long line. Always. read more

Was on the phone with Lowes Corp, they transferred me directly to this lowes, after being put on hold, they picked up the phone and didnt bother to do anything. Heard some key presses and these morons transferred us directly to a survey. Total waste of time. Will be going to Home Depot for our purchases. Never Deal With Lowes read more

The entire process of purchasing and trying to get a storm door installed has been a nightmare. Will never use Lowe's again.

This store is always clean and easy to find people to help. There is one employee in particular who helps at the self checkout area. We have encountered her a few times and she is always on top of it when the self checkout machine inevitably has an error. Most other stores I go to with self checkout don't have people nearby who are ready to help as quickly and efficiently as this woman is. read more