This might be the best Lowe's location on the planet. Perhaps I am just lucky, but I have experienced better customer service, better expert advice, and have met some of THE coolest and friendliest employees at this location than at any other big box type store. I am a night owl so I'm usually there in the evening, and in those times I have made some legitimate friends with some of the staff after they went above and beyond to help me find what I needed. As a chemist it is often the case that I require an eclectic assortment of items for various applications. This is my first stop when I need stuff like acetone from Klean strip, MAPP gas torches, butane refill cans, electrical appliances, fasteners and fixtures, copper wire for the metal itself, starter fluid cans from which diethyl ether and heptane is obtained via simple distillation, concentrated HSO drain cleaner ("Zep" brand sulfuric acid drain cleaner), NaOH granules ("Roebic crystal drain opener"), or personal protective equipment like safety glasses, I can always count on the employees of this Lowe's to forego hasty judgment and negativity and instead exhibit rational professional courtesy and friendliness I have seldom found in other locations! read more

Get your Dishwasher here !! What a great, easy experience. I shopped online, found the one I needed, a stainless steel GE model, which was $300 off ! Added delivery and setup, and removal of old dishwasher. Fantastic communications throughout the transaction. Online purchase on a Thursday afternoon, dishwasher installed Tuesday morning. In this case, Mega Plumbing was subbed out to do the installation. Great communication from them also with Text, Email, and Phone calls. Showed up on time, true pros. I'm a happy customer. read more

Lowe's Home Improvement - GE Dishwasher installed - Hardware Stores Near Me - Leesburg, Virginia

The staff, level of customer service and selection are always excellent. Today I was in the indoor plants dept where a delightful lady named Joyce assisted me. She was warm and friendly, knowledgeable and patient with me asking questions about the self-watering plants. She clearly enjoys the role she performs and values her employer. Thank you Joyce! read more

We bought a new washer and dryer hair and the service was impeccable. We had next day delivery at no extra charge, they removed the old equipment and we had to do a return on a part which was easy Peezy. The store is clean organize staff is friendly. Location is awesome. This place actually seems a lot better than Home Depot. read more

Just purchased a small refrigerator for upstairs since I'm having surgery. The only issue was the dent in the top of the surface when opening up the box. I realize this is not Lowe's fault as the box was ndd we ver opened. Unfinished had to return it which was done just fine but they had not additional ones of the same model so now I'm stuck. read more

90 days no return no refund NO store credit !!! Instead of cowarding out and saying the return policy is on the website blah blah, just use less ink and say "after 90 days then NO returns, refunds, or store credit" read more

Lowe's Home Improvement - Hardware Stores Near Me - Leesburg, Virginia

BEWARE OF LOWES APPLIANCES I purchased a new gas dryer. It arrived duct taped together and was installed broken. Lowes required Mega Plumbing to check the machine. They did and certified it as defective and needing replacement. After avoiding the issue for 6 WEEKS Lowes decided not to replace it stating it is not their responsibility because they no longer carry this model. So I have to settle for having someone try to repair my "new dryer" which Lowes never registered the warranty on and did not provide warranty information for me to register it either. read more

Had another great experience in the flooring and carpet dept. The guys recognize me now. Getting an estimate to replace all the carpeting and the process to pick and understand carpet options was very helpful and funny (people have good jokes). We borrowed some samples and about to get a installation estimate - requires house visit to measure, etc. Good to pick a brand/option to get a better idea of estimated cost. read more

Lowe's Home Improvement - New Maytag appliances in less than 1 week - Hardware Stores Near Me - Leesburg, Virginia

Advantages and Disadvantages First I must commend the employees at this location. All of them are friendly and willing to assist. It is the back-end operation that needs help. This is both a one star and a five star experience so I settled for three stars. I ordered a fridge and while I was happy they price matched when they set up delivery they didn't realize this was a special order. Rather than next day delivery the special order took two weeks. Upon delivery, it was damaged and had to be refused. Another order was placed and I was finally given a delivery date to the store... THREE weeks out making it FIVE weeks from my original order. The day it is suppose to arrive they call me and tell me it is delayed and will not be in the store for another 10 days. I ended up having to cancel my order and find something in stock. Remember, this is a refrigerator! So, I waited five weeks to settle for something I am not really happy with but had no choice as it was the only in stock fridge in the fingerprint stainless. My contractor agreed to pick it up for me but rather than pulling it immediately and placing it in the pick-up area I was told I had to call back in an hour before he wanted to arrive (to avoid waiting). After 8 minutes on the phone I have been assured it will be waiting for him. Previously ordered toilets for pick-up bu my contractor and he let me know more than once that he had to wait an hour to get them. He prefers the other big hardware store in town but Lowe's has more items in-stock ready for pick-up. My tip: check the websites for all of the major retailers before purchasing. Lowes price match is easy and worth it! Sometimes the prices are the same but you wouldn't believe the price difference on some items (like smoke detectors). Compare and save. read more

thry are a mess! I ordered a washer/dryer . First Lowe's cancelled my order a week later and then tried to put it back on the credit card. This triggered a fraud alert. I had to call my credit card to fix that. I ordered the washer/dryer again. I kept getting rescheduled delivery dates. I keep spending money on laundromat because Lowe's is incompeten. read more

I came to pic up some flooring supplies since my lows in Gaithersburg were out. Josh helped me to find my supplies. oscar and Josh helped me so much. Thank you both for helping me read more

I've made 2 appointments 1 week apart, and no one shows up. I receive an email cancelation each time, but when I call to find out why the appointment was canceled from Lowe's in Leesburg, Virginia, the customer support person said my request, name, phone#, and email are not in the system. This is a real waste of time. Perhaps Home Depot is a better alternative. read more

Dealing with this Lowes store has been one top 3 worst customer service experiences I've had...and I have had some doosies over the years. We ordered a washer online on November 4th...after ours went out. We have a family of 5 and laundry piles up quickly, so we were pleased when we were scheduled for delivery on November 6th. November 6th came and we were given a delivery time window...but the window came and went. Later in the day, we received notification that the store was rescheduling our delivery for the coming Wednesday. My wife took off work to be home for the delivery on Wednesday. When the delivery window came and went again, we contacted the store only to be told this time that "the product was not in stock and they were having trouble with supply chain issues." I asked why we were given two separate delivery dates and actual time windows for delivery...and why the product was listed as in stock on their website if none of it was accurate. I complained that my wife had to off work and said had we known the product was not in stock, we would have gone somewhere else. The representative had no answer accept to repeat the supply chain issues and tell me it was listed as in stock because there is a floor model. He then said, let me be doubly sure about this and go back and put eyes on the stock. He took my phone number and said he would call me back shortly. But as of 10am the following morning, I had not received a call back. So, I called back and asked to speak with a manager. I was put on with Bennett. Manager Bennett seemed authentically apologetic and interested in making things right. He researched me a comparable washing machine, gave me free delivery and installation, and free haul off of the old matching. In the process, he took my number and called back three times to confirm various things. He rescheduled the delivery for 11/18 (yesterday). Given Bennett's responsiveness, my wife and I were hopeful we would have a washer on 11/18. Once again, yesterday, we were given a time window of 10-2pm for delivery. My wife and I had to jump through hoops to make sure one of us was here at all times. I called about 10am to make sure they were on schedule for delivery and was told - "yes, the product it is on the truck and you are stop #8. The truck left the store a little late, so it will be closer to the end of the 10-2pm delivery window you were given." When they still had not arrived at 4pm, I called again and was told this time -- "It looks like the product was not loaded on the truck." WHAT?!? I asked to speak with Bennett who had helped me get the new order setup. After a long hold, Bennett came back and apologized, saying "The product was not put on the truck because the delivery company only delivers to my area on certain days and he was not aware of that when he scheduled our delivery." Absolutely at wits end now, I asked to speak with a higher level manager, and was put on with Carlos (Assistant Manager). After explaining the situation AGAIN and expressing absolutely upset I was, Carlos did some digging and came back with a new version of what happened. This time, he told me, "Your product had to be on the truck because a delivery ticket was printed. The ticket would not have been printed were that not the case. But, we use an outside contractor for delivery and when they see a Maryland zip code, they sometime don't do the delivery if they don't feel like going that far." WAIT WHAT DID YOU JUST SAY?!? Now my frustration and patience were gone and I was livid. I told Carlos that while I appreciated his honesty, what he told me is simply unfathomable to hear from the manager of any company, let alone considering the circumstances that his customer had already experienced...and the multiple variations of stories I had been told. Carlos told me they would be happy to "compensate me for the inconvenience once the delivery was completed and the product was delivered in good shape." He arranged for Sunday delivery (i.e. tomorrow). This morning, we received a voicemail from someone at Leesburg Lowes saying, "It looks like our delivery truck ran an hour short on time yesterday and could not make it to you. We now have you scheduled for delivery on Sunday. Please call to confirm delivery." WAIT WHAT???? That is now the 5th version of what went wrong yesterday with our delivery. And, besides, why do I need to confirm delivery? As I write this, I have been on hold for 50 minutes trying to confirm the delivery that Carlos (the Assistant Manager) arranged yesterday with a very upset customer. COMPLETE AND UTTER INCOMPETENCE FROM TOP TO BOTTOM!!! I have ZERO confidence our delivery will happen tomorrow. The only reason I am seeing this through is because of the compensation I was told they would give us. If I walk away now, not only willl I likely not see that compensation, but I will be back to square one with another company and who knows how long that will take. Just unbelievable! read more

I waited around for 40 minutes to buy significant kitchen appliances. The one guy who was knowledgeable was unavailable during his shift and then his shift ended. A few other kind women tried to help but they openly had no knowledge on the topic. The manager was nowhere to be found. Driving 10 mins to Home Depot. read more

I had such a great experience at Lowe's today. There were so many CSRs that approached us with greetings and support. We needed to purchase flooring and David was exception from the beginning to the end. He was exceptionally knowledgeable and efficient. He helped us pull inventory from the top shelf and gave us the pallet so that was have the best product. Each boxes were inspected and he made sure we did not take home damaged boxes. He also helped us pack 700sq/ft of flooring in our car. Thank you Lowes! read more

I came in for a simple electrical repair and needed assistance, making sure I got the right electrical box. The employee who was assisting that aisle with rightfully helping customers who came before me. However, as I waited, the employee proceeded to have long Conversations with the customer before me beyond product assistance into construction knowledge, permitting etc and even discussions about products from their rival store Home Depot. As the other customer said to the employee "I'll let you go to other customer" (Me) the employee made no attempts and continued to have conversations as I sat there waiting for approx 4-5 min until I grabbed a box and left . I may or may not have gotten the right thing but I found it to be beyond rude and poor customer service from the store. A quick check with me or acknowledgement is all that was needed as he clearly was engaging in a long winded,detailed conversation. I had the piece I needed to replace in hand, standing 1 foot from him in front of the many boxes .I simply needed a "yes , no or get this" and he could go back to imparting his knowledge to others. I was upset but I didn't engage with the employee or cut in so the previous customer didn't have an awkward experience. As usual when I left, there was very little lines open the focus was on self check out with a very minimal contact or assistance from employees. I go there out of convenience not because of service. read more

As first time home buyers we were totally lost on what to do with our problem lawn. We were really lucky to come across Rob who spent time with us walking through what we needed to do step by step and all the options and what each meant. Allowed us to save a lot of money by avoiding having to hire a lawn specialist. Thank you so much Rob! We went back today after a bad experience at Home Depot. The gentleman in the back by the potting soil helped us find what we needed and went out of his way to do so. Such amazing service here.. another level. read more

We used to enjoy shopping at this store but a recent encounter with an employee today made us realize that this company will hire anyone. Employees who don't care about how they treat customers will impact company revenue not to mention jeopardize their brand. I'm just grateful this man doesn't work for me. Corporate HR really has their work cut out for them. read more

CLAIRE the customer service rep you are awesome! Review is solely based on my recent experience which was a glorious one with customer service rep Claire. She is hands down, without a doubt, the most amazing human being I've met in years. So polite, professional, knowledgeable and courteous. This women was handling multiple customers at the same time. Bouncing around from one register to another, from phone calls to online orders. No employee should expected to do that much work load alone. One of the managers even came up to override and didn't even stay to help shorten the line of customers she had. I recognize talent when I see it. Claire is an asset to the company. Management or Corporate if you read this, give this lady a raise, a big one! I'd even go as far to say she has all the weapons to be an entrepreneur. It was like a breath of fresh air to even be in her presence as most employees these days are rude, dont want to work, can't handle workload, dont know what they're doing or treat each person differently. CLAIRE IS A ROCK STAR read more

Came in to grab some paint, waited in line as the woman in front of us finished her order after which the paint guy walked away. Assumed he had to use the restroom but 15 minutes later I decided to ask the cashier at the front for some help. He was the only paint mixer and decided to take his break at that time. Cant blame someone for wanting their deserved break but waiting 45 minutes for a can of paint seems like a strange thing that management should consider when scheduling their people. Stick to Home Depot. read more

I've bought everything from plants to building supplies - even a jacuzzi tub from them and have always had a good experience and results. My special order items came in on time and as expected. The plants are always in great shape and there's always a good variety. They take care of their indoor plants and seasonal plant gifts; healthy, well watered, staked when necessary, and free of bugs. You can tell they take pride in their products. read more

AJ was super helpful! Came looking for a particular item that might not even exist in the garden area, and he showed us the closest thing and gave ideas for creative fixes. Thank you! read more

I bought my windows in July - the sales person was fast to sell and very personable- perfect sales guys - said I'd have my windows in 8 weeks - here it is November and no windows - When I go to lowe for paint or whatever there - they are selling more windows they can't deliver and telling more lies - but you get a free bag of pop corn! The salesman doesn't call me I guess he made his money so ..... anyway I would never ever recommend lowe for anything you can't take to the cash register and walk out with - I am optimistic that one day I will get my windows - Lowes is not my kind of store - Lowes what are they good for? Well they're not Home Depot .... read more

Very poor customer service. Purchased a major appliance (washing machine) at this Lowe's. Two weeks later the price dropped. Still within the return window, I asked for a price adjustment. I was told I'd have to return it and repurchase it. The washer is heavy and I'm a DAV. This is my last appliance purchase at this store. They lost a loyal customer. read more

I'm not typically one to review big chains. Typically, you already know if you like them or not and don't need yelp to tell you. That said, I've been consistently impressed by the staff and cleanliness at the store. We regularly go in, whether it's to pick up something quick or to just walk our dog around. The staff is incredibly helpful and always great at helping us find stuff. It doesn't feel like a "scary hardware" store that you wish to avoid. My one quip is calling on the phone. It's very hard to get through to someone. Tip: if you do go with your dog (and they're very dog friendly), make sure you get a treat at the self checkout. My pup loves it. read more

I will not be purchasing even a nail from this Low's location. Today was their 3rd at temp at delivery of 4 kitchen appliances and for the 3rd time they've failed to schedule the installer. Each person I've dealt with has been worthless and apathetic. I have no idea how they manage to stay in business. I'm a combat veteran and I'd like to warn any other veterans to stay away from this "veteran friendly" business. Update: they have continued to screw up my delivery (I think it's 5 now). Please stay away from the Lowe's in Leesburg. I will never spend another cent there. I've heard similar stories from myriad regretful Lowe's Leesburg customers. Please be forewarned. read more

Nothing special here just another option and comp for home depot. That is a good thing. Like the location near wegmans and easy parking situation. Just bought salt for the water softener so I havent really put this location to any serious test but all looked in order while I was there. read more

I want so much to like this store, I really do. It still feels brand new, it's always empty, and it's easier to get to than Home Depot. Unfortunately that's where everything positive seems to end. There have been times I've been in shopping and the number of employees seem to outnumber the customers, but still there will be an issue ringing something up or applying some code, etc. Today I was in picking up an online order (bypass the hassle, right?) Wrong. It took forever for my pickup, there seemed to be a lot of employees scratching their heads over what should be done. One of the garden guys came out and apologized that they were short-handed (again, it wasn't busy) and meanwhile there are like 5 people hanging out inside the customer pick up area. It's a shame, it's a really nice store. read more

We stopped into this Lowe's due to they had inventory for us to finish our flooring project. The man working in this department was ROBERT. He seemed sweaty and nervous like he was new. We asked him a few questions about the inventory. He became very agitated because he couldn't locate the flooring in the store. ROBERT snapped at a co worker that came trying to assist. It was a very odd to watch. We ended up going to wildwood to get out flooring a professional outstanding woman helped us there. Any BEWARE. Avoid this irritable ROBERT in Leesburg flooring dept if you can! He is quite unpleasant. read more

Husband made a purchase which I returned for him. I got a $12+ gift card. I gave him the card today because he was going to make a purchase.. He was rejected... His driver's license number wasn't the same as mine... What a ridiculous policy... not even by last name but drivers license number!!! sorry, Lowe's, too restrictive for our business... read more

Why would anyone buy anything from Lowe's with Home Depot couple mins away. Terrible customer service and terrible management. Literally just wasted my time for 45mins. This place is the worst. Do yourself a favor and go to Home Depot. If Lowe's has something for cheaper then Home Depot will price match it, trust me I just did it. Lowe's is greedy they won't do that plus they won't honor what there online stuff sales for as well. Complete waste of time and rude to say your gonna do something and then change it. I don't work from Home Depot I just frequent there a lot and the one time I went to Lowe's I realized why I go to Home Depot over Lowe's.. cuz Lowe's sucks.... I won't buy a nail from this place... read more

I gave one star out of five for this review only because zero stars was not an option. I had an appointment for a window quote on 9/12/23 with Leesburg, VA Lowe's . Jennifer came out gave me the price and explained that it would take about five weeks for the actual install. She sent me a proposal upon leaving my house and I had had couple of questions for her. I emailed her twice with those questions and received no response. I decided to go ahead and sign the contract anyways on 9/21/23. In early October, I went to the store to speak with her and get an update. Another employee found her in the store and she agreed to see me and speak with me. I waited for about ten minutes and left as she never showed up. On 10/25/23 went back to the store and the window department employees emailed her and texted her in front of me as she was not there on that day. I decided to go back to the store on 10/27/23 to follow up. Again, she was not there and the window department employees texted and emailed her again. This time, they also emailed her boss as well. I was not contacted by anyone. So, I went back to the store on 11/1/23. Was able to speak with Crystal, the assistant manager. She told me that she was taking over and after she finds out what is going on, she will call me that day or the next day. Again, didn't hear from her or anyone else. I went back to the store on 11/7/23. At that time, customer service rep. was able to get ahold of Jennifer and she called me while I was at the store. She didn't offer any explanations or said that she was sorry. She just stated that she was not aware I was looking for her. This is an obvious lie as other employees have tried to contact her number of time while I was present. She said she would look into this matter and call me back that day. Well, she never did. This is terrible customer service and business should not be run like this. I wasted two months of my time chasing my window order. This is unacceptable. read more

I personally like the Lowes here. I have read many complaints of people about this and that. I especially enjoyed the one about the lady who thinks that the store had something to do with her broken dishwasher. A.) I don't think big box stores make dishwashers so you may want to review the manufacturer B.) Didn't you even mention that the item wasn't stocked? Okay Amazon generation slow down down a bit. Where are rushing to get to anyway. The grave that is where we are all going so stop being in such a hurry to get there. My next fav is the what I thought might be an older couple since they had trouble working the self check out but then I read OMG. Never mind they aren't older they are just stupid. Good luck with Working a computer to get that Amazon order, if you can't master the Automated self check out that you think is making accusations of you stealing. read more

If you need help or have a question, you are better off going to Home Depot. Perhaps the Lowe's is too new and doesn't have quality hires yet (people who can answer more questions). They do seem to have a lot of items and it's a nice clean store though. read more

Aisle Help - Great Lots of Help in every Aisle - shopped for over an hour selecting the products I need for my home projects- found everything I needed. Then.... Check Out - OMG. no check out clerks, so I scan each item, as my husband bags - He jokes that maybe since we work here now, a paycheck will pop out. After scanning many, many items - The system states We have Unscanned items- WHAT?? We have to start over - basically accusing us of stealing - This is crazy!!! I could have just ordered on Amazon and had the items delivered! I was shocked - who has time for this nonsense?? I am totally spent - when finally an actual person shows up to check us out, after we had already decided to leave - We left the cart and an hour of lives we won't get back! Bottom Line Up Front - No checkout service- you might as well order on Amazon! read more

Good Didn't have any problems getting what I wanted. But I can't come up with 85 words right now

If I could give them 0 stars I would.....I do not recommend Lowes for appliances. I "ordered" a dishwasher about 3 weeks ago because they don't carry any at any of the stores. Then was told it arrived and the installer had 2-3 business days to schedule the install. Finally installation is scheduled today. They arrived today and took things apart for the install and discovered the dishwasher (the new one) is broken. They said they can order another one but it will be the same process. Two plus hours later still dealing with the aftermath--I've been on hold with Lowes for over 30 minutes to process the refund of the dishwasher. Make that a total of about 50 minutes- because the person who was "helping" me walked away and left me in hold. I purchased a new one from Sterling Appliance with installation in 7 days. I will not be going back to Lowes for anything. I may be filing a consumer complaint and BBB complaint and AG complaint. Still on hold..... read more

We purchased dishwasher in July from Lowe because they said they will be deliver and install it in one week. 5 weeks later, they push the installation date every time. They call the day before to confirm and then the installers can't find it the day off. I have emailed and called every day with no avail. Worst experience ever. read more

Poor customer service from several employees. Asked for assistance and the guy didn't even look up from his phone. How do you tell a customer to carry a large door until they see a flat cart. read more

I ordered an item for same day pickup and hours later heard nothing from them. I called to check the status. The first time I furnished all the information I was asked and then was told "Thanks for calling Lowe's" and was disconnected. I tried three more times. Each time I was told the order was being processed but wasn't ready for pickup. This was a simple item and the webpage indicated they had six in the store. I asked to speak to an associate. Three times I was told they would connect me with an associate. The phone just continued to ring and eventually I was disconnected. I can't remember ever having called a store and not being allowed to speak to anyone. I guess that makes this the worst store I've ever dealt with. read more