Went in to spend $$$ on a new stereo system for my chevy silverado and nobody could help me! AT 11AM Monday 13th april 2026. They only had 3 employees. No wonder they have low ratings. I will be happy to spend my money elsewhere. Im deleting my best buy app. 2 NEGATIVE STARS read more

Recently ordered a new LG tv online. It was a good price and delivered on time. James C from Geek Squad came out to the house and set everything up with Direct TV and our various streaming services. Could not be happier with the service. read more

Today I was coming in to replace a TV that no longer exists anymore. And I was approached by a young lady named Lindsay P. She helped me find exactly what I needed in a very short time. Had a lot of knowledge. And I was just pleased by my visit. So thank you to Lindsay. Can't wait till my new TV comes in. read more

Absolutely infuriating experience. This store is a complete disaster -- totally unprofessional from top to bottom. Management is indifferent and clearly doesn't care about customer satisfaction. Trying to return something or get a refund is like pulling teeth -- unnecessarily difficult and drawn out. The staff have no clue about the products they're selling. It's obvious they've had little to no training. Worst of all, they actually flag customers in their system just to make their lives miserable -- petty, vindictive, and completely unacceptable. I'm a Total Tech member, but I deeply regret signing up. I'm canceling immediately and taking my business elsewhere. This Leesburg, VA store is on a fast track to going under -- and honestly, it can't happen soon enough. Avoid this place at all costs. read more

This BestBuy has been here for years and is a smaller former store than other locations. The Sterling Best Buy is much larger. Thus, this location has a drastically lower selection and in-stock products compared. The check out lanes have been shut down for years covered over with junk at times. They finally removed the registers a little while back but never converted the square footage to something useful. The check out is now shared with customer service and Geek Squad. The Geek Squad is always slammed and best to get an appointment if you want to use it. Almost never do they have walk in availability. The floor is modestly to sparsely staffed. However, I am savvy enough to research well into going to purchase at the store but if you need help it may be a challenge. Whenever there is someone to help, they always nice and super helpful here. The cell phone experts are very knowledgeable of plans and products along with the computer department. I can't speak to other departments. They sell random stock in the back right of this store like legos, e-bikes and toys. Most of the essentials are in stock like cables, plugs, peripherals, etc. All in all, Best Buy should redesign this store and reinvest in Leesburg. With the county growth, I am shocked we don't have a full size Best Buy that even has a car service bay to install car radios (at other Best Buy's in larger markets). They also just bought an outdoor furniture company, which could be incorporated in their stores. 3 stars because I know Best Buy can do better all around at this store. read more

We recently purchased a new GE washer and dryer from the Best Buy, Leesburg location. The salesperson in the store was knowledgeable about all the options and helpful in assisting us in making a purchase that day. We were happy that the scheduled delivery date was within a week, since our own washer and dryer were no longer functional. The delivery/installation went great! John and Franklin arrived on time for the delivery and were very kind and professional. They worked quickly and efficiently to hook up the appliances and walked me through operation of the machines after install. The only small glitch throughout the entire process was that the stands for the front loading water and dryer were ordered in black, and the appliances themselves were Navy blue. It was actually just a minor clerical error, but it did not affect the delivery date, and the install was completed with the correct stands, on time. I highly recommend this Best Buy. We had a great experience! read more

This place is a joke! Staff can't even direct me to the right department. Once I get help they don't even try to help me. I made an appt for an Apple service appt. This location at the Geek Squad desk is an authorized service center for Apple. Once I got my help they tell me my charger cod is not covered by Apple Care. But when I spoke to Apple support they told me it was covered. Either way, it wasn't worth arguing over. Not gonna go here again. read more

Yeah ordered Lego set and shipped without a box and...busted open with pieces missing. No discount to order again or for inconvenience. $250 of Legos now useless b/c they didn't bother to ship in a box. Rod in store was helpful and empathetic and told me to order ship to store and in the store next time to try not to have shipper issues. read more

Oh my gosh! Run from Best Buy! Their customer service sucks! Geek squad may be nice but they are unable to get anything done!!!! Going to small claims court! read more

This store is an absolute disaster for customer service. There are no employees on the floor and no registers open for in store purchases. They group you in now with online and returns which took us over 18 minutes to check out. Absolutely ridiculous. read more

Best Buy - No workers - Electronics Near Me - Leesburg, Virginia

Went there to pickup an item I ordered over the web, the kids at the customer service are really not very customer friendly at all. Both of the kids walked away, and I stood there for a good ten minutes before one of the managers stopped by and fetched my item. I've had better experience at this store before but today was not good. read more

Best Buy - Electronics Near Me - Leesburg, Virginia

Very small Leesburg Best Buy, not much inventory. Like every Best Buy I have visited, the staff is not very knowledgable. When you ask for something (wireless headphones with mic in this case), they just read the boxes like I can. They really only had 2-3 different ones, so I purchased one, took it home (JLabs brand) and tried it on my next call. "You sound very muffled" what what I was told. I went to return them, noticed that they had a nicer pair at Sterling location, so went there. Website was wrong, their inventory was just as bad, so I got a store credit. Not sure why I wasn't just issued a refund. Anyway, went across the street and bought a decent pair at Walmart. Sad day when I get better product and service on electronics at Walmart over Best Buy. read more

Showed up to buy an iPad. Have been waiting for 30 minutes since only two people were working the register area. One appears to be training the other but can't figure how to scan an item. We walked to the guy playing on his phone by the exit to ask for help but he had no interest and would not make eye contact. Watched several people walk out before us frustrated. I should have known after waiting 20 mins. Heading to Target and cancelling my Best Buy credit card. read more

Best Buy - Best Buy in leesburg - Electronics Near Me - Leesburg, Virginia

Visited to buy a new video game a few days after it released. Although there were signs for it, there were no copies to be found. I also noticed a limited supply of games with a lot of empty slots on the shelves. It's funny, I only went to Best Buy to avoid the long waits at stores like target or Walmart when an employee needs to open a game case. I won't be back. read more

Came here for an old style telephone with BF. He likes them. Service here was friendly, and honestly I can't believe they had such a wide selection of phones. read more

Overall, a good experience when on Christmas Eve mostly because of Jonathan a sales associate at BB. There was a very long line and a lot of bare shelves but Jonathan go me in and out quickly. He was courteous, professional, and warm. Best Buy did well making him a part of their team. read more

I placed an order for 1hr in store pickup today at 5:45pm. I showed up to pick up at 735 pm. Employee nonchalantly informed me that the item was still unavailable for pick up. I asked if it was possible to just grab the item for me since I was actually in store. Nope not possible. Waiting wasn't an option either since this location closed at 8) I let him know that I would cancel my order if no one would be able to grab the item. Sure no problem. Canceled. The logic makes absolutely no sense to me. They would rather cancel my order than get me the item that I paid for. My purchase was around $650. I don't know what kind of business would just let that amount of money walk out the door. What a huge turn off.Will not be returning to this location! read more

I came to this location to get assistance with a Samsung phone purchased witting one year March2022, I was really surprised with the awful customer service experience at this store , first I got to the geeksquad explained the situation that the Samsung device was not holding the charge /battery any more , I know that the phone had a crack on the screen but since that was not the issue I still decided to ask for the help, the problem is the geeksquad manager without looking at the receipt told me that he could not help, u less I had the bby warranty , wait isn't they supposed to honor the manufacture warranty? Anyways I then requested to talk to the Gm to explain the situation and also request if I could at least get store credit and I was to buy another phone right there including their warranty , this is the issue I have with her answer she stated that because it was a limited warranty with Samsung I had to call them directly , that is FALSE, as a former bby employee and GS Manager the information provided to me was 1000% false , the store is to honor Samsung manufacture warranty during the 1st year of purchase . Definitely need to learn the policy before giving false information to the customers , FYI I was fine if the GM MARIANNA MORTON or the GS Manager would tell me because of the screen I have to go directly to Samsung otherwise I will be happy to help u in store , but NO they declined service for the total wrong reasons . I will continue purchasing from BestBuy I won't lie about that but definitely not at this location. This employees are the reason why a lot of us now purchase online , the warranty and return process are easy and hassle free. Thanks to both of you for the horrible experience at this location . read more

I am an "Elite Member" and have "shopped" at Best Buy from its inception. Before them it was Circuit City. Since Monday this week I have been trying to speak with a local Best Buy (Leesburg Virginia). Since Covid-19 Best Buy appears to be sending ALL INCOMING CALLS to a National Call Center. It is NOW NEARLY IMPOSSIBLE TO SPEAK WITH YOUR LOCAL STORE VIA A TELEPHONE CALL! Monday morning, I called Best Buy in Virginia and was routed to the National Call Center. I asked for a local number but was told I would receive a call back from the local store "within 2-5 hours. After 5 hours had passed I called again that evening and was assured I would get a call back in 2 hours. NEVER RECEIVED A CALL FROM ANYONE! Tuesday morning I called again. Once again I was told I would get a call back within 2 hours.... AGAIN... IT NEVER HAPPENED. Next I attempted to call the Corporate Office, asking to speak with anyone at Corporate who could help and operator I spoke, transferred me be back into the NATIONAL CALL CENTER! I then spoke to that call center person who assured me someone would get back with me... "within 2 hours" I call the Corporate Office a 2nd time and that person DID TRANSFER MY CALL TO A "CORPORATE OFFICE". About 2 hours later a gentleman called and seemed to be helpful and assured me someone would "call me tonight..Tuesday! He said he would call back to check if anyone see if someone returned my call. Today is Wednesday and I have yet to hear back from ANYONE. The frustration is... I can drive 16 miles to a local Best Buy and I promise you, there will be clusters of 2-3 Best Buy employees engaged in personal conversations AND NO ONE THERE HAS TIME TO RECEIVE OR ANSWER A CUSTOMER CALL. This new business practice will ultimately cause Best Buy to fail. It is now DAY THREE at 4:06pm and not a single Best Buy employee from ANYWHERE has called. I have made my last purchase at Best Buy. Based on my experience, I want everyone to know... if you make an in store purchase you WILL NOT be able to call your local store for assistance if you have a problem. read more

Customer service was atrocious and unwavering on their 2 week return policy. Selection of goods very limited. Value is no better than anyone else. Hurry and go out of business already. Buy on Amazon! read more

Ordered online and did pick up at store with curbside. Just one item- a bp cuff for a family member. Parked in the spot did the app filled in the car info, spot number etc. The app then said 'sorry, system is not working right now.' Seriously!? Call the number- everything is automated- you cannot no matter what button you push get a live person. Get out of the car make my way through the store to customer service, wait in line, tell them the curb side is not working because their app is down and the phone number will not let you speak to a live person only to be greeted with don't really care attitude handing me item from bin teen. I'm fully reminded why I have not shopped at Best Buy in over 5 years, and won't again. read more

I will never buy anything at this store ever again! We spent nearly $2700 at this company and they called the wrong number to set up an install for a TV at our house and with the person our son didn't recognize that there was an install he said I don't have an install. He's a college he has no idea what's going on at our house. He's miles away. and they try to put it on us. I am done with Best Buy. It will be better to buy a product from amazon.com and pay a local contractor that I trust to get this install done and never deal with these knuckleheads ever again. read more

Return policy OF 15 DAYS is total crap. Will never purchase anything from here again. What a joke. Would not even do an exchange for the item I wanted. I hope they go bankrupt read more

It's a joke. You can not speak with anyone at the store near you. The phone is answered by a clone employee... in WHO Knows Were! I AM NO LONGER A CUSTOMER OF BEST BUY... I WOULD RATHER WASTE MY TIME FINDING A SEARS STORE THAT IS STILL OPEN. Just think... Corie Barry, the Corporate Executive Officer Only Made $15 million +++. The employees at each location no longer answer the phone, meaning the person with knowledge and detail has more to do BECAUSE AFTER THE VIRUS, NOW THEY HAVE LESS PEOPLE THAT CARE ABOUT YOUR ON SITE QUESTIONS AND DETAILS . Maybe that is why the Google Rating is just over (1). Again Folks ONE (1) IS THE LOWEST RATING... No Racial Discrepancies, They'll start giving Chinese Lessons in the near future and The CEO and the Company Executives may be getting big raises while the phone representatives will get harder to understand¿? Maybe that is why while growing up, they were saying it's better to know a second language¿? read more

Truly horrible service. Yes, believe all of the reviews regarding the horrible service at this store. In early April I purchased a Bosch dishwasher in the store but the they accidentally damaged the unit prior to giving it to the delivery people. The store refunded my money, but their attitude was "so what?" The store manager was absolutely useless in helping to resolve the issue. I reached out to Best Buy customer service, who amazingly was able to strong-arm the store manager into selling me another dishwasher at the same price as the previous one. Then it happened again - the day before delivery the store called to say that delivery would not happen as scheduled because there was not enough room on the truck to bring the dishwasher to the warehouse for pick-up by the delivery company. Now the delivery is delayed another two days and the store could care less. I will absolutely never purchase another appliance from this store because they clearly cannot get their act together with respect to appliance sales and delivery. read more

Poor service and horrific return policy. I purchased an item suggested by their in house staff to extend my internet reach in our home. The product (eero Pro 6) did not work as Best Buy suggested. When went to bring it back, Best Buy said they would not reimburse me anything because it was beyond 30 days. I spoke directly with the manager and he refused to budge on reimbursement of any kind. Absolutely horrid as this product was purchased 100% on a Best Buy salesman recommendation ( Brien Jones). I strongly suggest avoiding Best Buy and especially the Leesburg store as customer service is definitely lacking. They only care about making a sale, not about locality or the customer. read more

I ordered a tv for delivery and set. The morons they sent to install couldn't figure out how to configure the audio to the receiver (their job). I just told them to leave and now I'll have to spend extra money to get an IT person here to fix what I already paid for. I'd recommend not giving this Best Buy any of your business. I called the Leesburg location to get resolution and they "aren't taking calls" at this time. Unbelievable. read more

Leesburg Best Buy has the WORST customer service. From online order pickup to geek squad services. They will have you wait a long time. They have so many staff members roaming around but when you need their help, they either give you an attitude or don't know what they're doing or talking about. It's always a disappointment everytime I come here. Also, THEY NEVER PICK UP THE PHONE! So if you have questions you have no choice but to go to the store & find out for yourself. Never again at this location. read more

The people inside were not very helpful at all. I went to the Best Buy in Maryland and found the same GE over at he range top microwave for $200 less read more

Long wait when picking up items ordered online. There seems to be 4 people watching the 1 person working the register. I received an email saying my item was ready, but when I arrived it was not. They didn't even have it in stock. I asked for help to find an alternative and that was also tricky for them. Wished that there were more people helping and less people standing. read more

This place has horrible customer service. Don't waste your time. I was looking at a $1,000 camera and iltge display model was dead. They have no way of charging it until the night warehouse people fix it??!? Oh and you can buy it but if you don't like it you have to pay $150 to restock it (15%). This is why storefronts are a dying breed. I'll just buy it on amazon and return it if I don't like it, for free. Don't waste your time at this place. read more

15 day return policy. You can't even exchange a defective product for the same item. Final purchase at Best Buy. That's a ridiculous policy during a pandemic. read more

pitiful customer service!!!!! ordered 4 tvs and needed to reschedule delivery and installation to wait for my wall mounts to arrive. They will not answer the phone and hung up on me when i was waiting on hold to speak with someone. I hadn't even got to speak with anyone so it isnt me!!!! Manager needs customer service training or something!!! or all employees!!!! im thinking about just getting a refund on 3800$ order!! pitiful!!!!! can't be bothered with customer!!!!! read more

Well, I've been on hold 9 minutes and 57 seconds waiting on a human being to answer my call. I had an apt to take my veteran brother for a dr apt over an hour away today. I start my car which has a Viper security system installed last Christmas as a gift from my husband. While out of town in SC last Friday for my nephew's graduation from Marine Boot Camp (ooh rah! by the way), my car would not start. I immediately called Best Buy/Geek Squad. Actually got a human being which after an hour of back and forth calls, my nephew had to switch out a fuse, which got the car started. Geek Squad recommended I bring my car in this week. I intended to do that this evening after returning from the dr appt. Low and behold, my car would start right up, then turn off, and the same green key started flashing at me again. New battery and it's a Honda. It's NOT the car. Now on hold 16 minutes listening to more BB BS about how they can help. Geek Squad must be closed today. I have been in there a few times this year and see workers standing around and twiddling thumbs. LOUSY customer service. Wow. What a disappointment BEST BUY has become! read more

Yelp moved my moms review to not recommended for some reason, so here we go again... Will never shop at Best Buy ever again horrible customer service we bought a brand new 60 inch television only to get it home and take it out of the box and it be damaged and cracked on one side we repackaged it and brought it back only to be told that we did it because there was no damage done to the box and they would not exchange it for us. The disrespect that we feel is beyond words! We have five children and would never be dishonest like this and for them to imply that we are Lying and will not exchange it for us and took our $800 is just uncalled for! We have bought many large items from Best Buy over the years but will never shop at them again because of this horrible customer service and just the tone of the manager and how rude she was ! Shame on you Best Buy read more

Very bad customer service and the store manager is so rude. I went to store try to return the broken package that I bought from bestbuy.com. But the store manager Marianna kicked me out from the store. From now, I won't buy any item from Best Buy. read more

This used to be my favorite Best Buy store. And *most* of the floor reps at the Leesburg location are still great. It is the managers that seem to be the problem recently. It didn't used to be this way. 2 years ago I had an excellent experience with the store manager. A couple of weeks ago I had a very good experience with a floor rep and almost had a bad experience with a manager, only prevented by the floor rep's commitment to customer service. But today, the manager just took the cake. The store had a display with a Galaxy S9 for $22.58 per month for 24 months. When we went to buy it, they tried to charge us more than $26 per month. We pointed out the difference to the rep, who said she couldn't give us the price they had on the shelf. She claimed it had something to do with the carrier. The tag with the price did not mention a carrier. Then she said it was only for new sign-ups. But the tag clearly said it applied to upgrades, which was our situation. We asked to speak to a manager, who, basically shrugged and said she could not give us the advertised price because of some arrangement with the carrier. We asked her if she could give us a store credit for the difference. She said there was no way for her to give us a store credit, which I find hard to believe. We went somewhere else and paid less. I took the floor price tag with me and may use it if I decide to file a complaint with the authorities. Best Buy won't last long if this is the way they do business. It's not like there aren't other options. read more

Never order appliances from Best Buy! While their prices are very good, you'll pay the price later, wasting your time as they don't show up on the delivery date. This happened to me twice. The last time the technician even had that gall to claim he'd arrive in 1/2 hour, but still never showed up. Fortunately I was smart enough to request weekend delivery dates and did not burn any vacation time. Best Buy works w/ a chain of delivery companies where they will schedule / re-schedule a delivery date a few weeks in advance, confirm the date over that time frame, but subsequently cancel the day before or even the morning of the delivery date. One time they called to reschedule the delivery at 5:00 PM Saturday afternoon, when they were supposed to have delivered the appliance between 12:00 & 4:00! We had ordered 3 appliances (dw, fridge & wall oven) on Feb. 22nd. It took over 2 1/2 months of continuous cancelling/ re-scheduling to finally get all 3 delivered and installed. They even delivered the dishwasher twice!! True incompetence!! read more

Our lost computer has been found, thanks to Geek Squad Mgr. in Leesburg, VA I appreciate his efforts when no one else could locate it, after it had been out for repairs. read more

Went in to get a new SofaStream cartridge -- gave them our old one and paid $15 for the new one. Got home and discovered they sold me an old EMPTY cartridge. Then, on top of everything, at every Best Buy I go to with my partner, we get constantly harassed. How is this company still in business? read more