I buy all my appliances here. They will match or beat anyone's price and their delivery is always…read moregreat and fast.

This review is for the *service* department. Over the years I've had good experiences in the…read moreLeesburg store when searching for new appliances or ordering parts. Recently we had a service guy out regarding our washing machine. As I told the lady when I called to make the appointment, since day one we have done *all* the things we're supposed to for a front load washer - monthly cleaning with Affresh and wiping down the door, seal, detergent tray etc. We even opened up the machine to clean the drain pump. Yet it still smells. She said she'll send a service guy out to look at it and fix it. To start with the guy shows up and parks the truck half in and half out of our driveway despite there being a spot RIGHT there in front of the house. It would have taken him literally an extra 10 steps to do the right thing. As I answer the door I see the mail carrier pulling up and having to get out of the truck to deliver the mail. I went out to greet him and get the mail, apologizing on behalf of the Sterling Appliance knucklehead's parking. The service guy just stands there and says nothing to either the mail carrier or me. Lazy and thoughtless. Then he goes in the laundry room and after a very quick look at it, proceeds to tell me that this machine has clearly been cleaned well and they can't guarantee smells will be gone or won't return, only that he can charge me north of $800 to replace several parts today to see if that will help. I ask instead about replacing the drain pipe since that is the one thing we hadn't tried yet. He tells me he can't do that today because it would (suddenly) take a second person to pull the machine away from the wall to access the back of it. (Never mind we did that with one person to check the drain pump.) So, I'd need to pay for today, re-schedule and pay for labor for two people to come back out and that alone would run around $400 plus parts. Instead, I paid their service call fee and will not use them again because of this lazy, lazy guy. What a waste of time and money. Sterling Appliance, certainly you can hire better employees than this ridiculously lazy clown!

I placed an on-line order for 10 60 pound sand bags. Alex assisted me with processing my order once…read moreI arrived at the store and then he loaded the bags into my pick up. He was very polite and professional. He made my shopping at Home Depot very easy.

I went with my sister to pick up an order at Home Depot in Leesburg, VA. Alex provided excellent…read morecudtomer service. He helped us with our pick up order to our car & when one of the items didn't fit in the car, he helped us to have the item delivered to our home with minimal cost. Another employee wanted to charge over $70. He was steadfast, patient & deligently worked at making sure we did not have to pay a prohibitive delivery amount, especially when our intent was to pick up all the items & take them with us. Alex is an excellent example of what great customer service looks like & does to make sure customers keep coming back to Home Depot. Alex is definitely a keeper.

Went in to spend $$$ on a new stereo system for my chevy silverado and nobody could help me!…read moreAT 11AM Monday 13th april 2026. They only had 3 employees. No wonder they have low ratings. I will be happy to spend my money elsewhere. Im deleting my best buy app. 2 NEGATIVE STARS

Recently ordered a new LG tv online. It was a good price and delivered on time. James C from Geek…read moreSquad came out to the house and set everything up with Direct TV and our various streaming services. Could not be happier with the service.

Don't expect to get your vacuum fixed in a timely manner or get a notification as to the problem. I…read morehad to call the Leesburg location to find out what was wrong after they had my vacuum, they lied they left a message but that due to no notification the vacuum would be moved to the front and that it would be done by Wednesday. That was a Monday I spoke with a person, no call Wednesday saying they were delayed or had a problem. Call them on a Friday and nobody's available to fix it and it will be 2 more days maybe or I can pick it up if not done. NOT A GOOD CUSTOMER SERVICE Practice. This not the first time I had vacuums service but it will be the last!!!

12/10/24 Update: Upgrading to 3-star…read more Kevin, the manager, reached out almost immediately after I'd posted the below review, so they're clearly closely watching feedback. I appreciate that he was polite, seemed to sincerely want a do-over, and was much more responsive than his Friday rep (who was faulted for being "new"). I brought the vac back and left it with Kevin and his tech for a few hours after reproducing the problem a second time at the store with him. When I was called back, I was told that my vacuum has a problem that nobody at Ace had ever seen before. Kevin offered me the hose and motorized head off of his floor model - both in worse shape than my own - as replacements since they were known to work. I did not want used, more worn, and possibly more aged parts than my own as replacements, but I agreed to take them home and experiment with them at our next whole-house cleaning to see if I could isolate where the failure was occurring (hose, extension, or head). On the way home, I realized I'd forgotten my original motorized head so went back to pick it up, only to find someone had attached it to one of Ace's floor models for their use as if it was their own. Excuse me?!? Some brief testing at home, and my unit now seems to work both with and without Ace's used hardware, so perhaps disassembling and reassembling the unit twice addressed whatever the problem was. I'm going to trial it next weekend when we do our whole-house cleaning and hopefully just return Ace's used hardware and call it a wash.

I share the same sentiments as the other review. I had a warranty claim on an appliance. The DMV…read moreAppliance "technician" walked in. Did not even look at the unit. Left and called the insurance company. He came back in and said the unit was not covered. I asked what he told them to have the claim denied. He would not tell me. I asked what his assessment was of the machine and what was wrong. He would not tell me that either. This place is a scam. Avoid at all costs. There are many other appliance repair places to go to and not have to deal with this horrible service and attitude.

Terrible. DMV was assigned to evaluate our failed Lowes Whirlpool washing machine that we owned…read morefor less than two years. He properly evaluated there were major broken parts costing $500 to repair and left the house to file the warranty claim. Not only did we have the original two year warranty, but I spent an additional $130 for extending the warranty to five years. After he left our house, he reported that the failure was due to "overloading the washer" with no evidence, no indication, and no common sense. We are two grandparents living by ourselves with little laundry that we do quite often, so the loads are small. Whirlpool used to be a quality brand, and with a $600 washer with all of the sensors included to complete a proper wash, you would think the sensors would let you know if it truly was overloaded. Anyway, specifically because of the DMV technician's claim that the damage was our fault, the insurance will not reimburse us. I have filed a claim to the Better Business Bureau and will continue to fight this until it is fixed.

This dealer is listed on the Traeger Grills website. DO NOT use them. They haven't returned one…read morecall yet. I will be taking further legal action.

Took my 13 year old Dyson in for service. It needed some love & care…read more The turn around time & service was great. These people are great. The parking can be a little tight if you park in front of the store. The people were very friendly & professional. Please give this small family business your business they are good people.

I had a bit of a hard time writing the review for Red Vacuum because though…read moreI was very happy with how the vacuum was fixed, there was a difficult time with a very grumpy and off-putting employee who, I have been told, is no longer with the company.  That is a relief as I can now more happily recommend the business.  The parking for the store is tough right out front but there are more spaces that are a lot easier to get in and out of located to the side of the little center.

We did a complete demo of the kitchen in our Leesburg historic district home. This included a small…read moreaddition for a powder room and closet (because the pr was adjacent to the kitchen and we wanted to expand into that space). We took several bids and ultimately went with VA Kitchen and Bath based on a variety of factors. And glad we did. In the early phases of the project, my spouse had a serious health issue. The VA K&B team was incredibly understanding, paused the project, and went the extra mile of storing our cabinets in their store for the better part of a year. Needless to say, that flexibility was incredibly helpful. Eventually, we were able to move forward and are now enjoying a wonderful kitchen that really transformed the central space in our house. It went from ugly, sparse traffic jam to a beautiful and useful space that fits our family and needs.

Everyone at VKB in Chantilly was a pleasure to work with. Moreover, they were exceptional at their…read moreskills. Dale, the designer, and Ihsan and Necmettin , the craftsmen who worked on site, were all problem solvers who aimed to please. Our project manager, Aykut, checked in often to make sure we were satisfied.Our Medallion cabinets are beautiful and the Silestone quartz is stunning. We love our new kitchen.