Can we go into NEGATIVE stars?! Lowes has apparently decided science doesn't exist and that corrosion inside pipes magically appears like the tooth fairy dropped it off. They are refusing to do anything about the issue. I have only asked for them to reimburse roughly $850.00 (cost of plumber, heater and install) despite the fact that we've been drinking, doing dishes, washing clothes and all sorts of other activities for 18 months with this disgusting water they caused by faulty installation. I asked for zero personal damages in an effort to make this easy and they apparently prefer it not easy! I contacted the executive team at corporate today. More details to come as they unfold; however, the experience I am having is very telling. I do not recommend shopping there and we will both be closing our accounts with Lowes no matter what. This is absolutely ridiculous! read more

My husband and I were trying to get several thousand dollars worth of deck supplies and yet no one could be bothered to help and those that tried didn't have the training to do so. We even ran into trouble trying to sign up for a Lowe's card. They were running a special promotion if we were to sign up that weekend. We decided to go ahead and get a card given the amount we were going to spend. The clerk spent over 45 minutes just trying to type in the application. She kept calling managers for help. No one could be bothered to respond to her and other employees that tried didn't have a clue what they were doing. We finally gave up, cancelled the application and waited for a manger. Getting a manger to come to the front took close to another 20 minutes of waiting. After all this we decided to make our way to Home Depot...disappointing. read more

Bought a lawn mower that wouldn't start shortly after the return policy expired and the Manager Daniel, allowed me to exchange it for a brand new one. Great customer service, Daniel! Thank you. I love shopping at Lowe's! read more

I had a deck quoted by Terri in the pro center about a week ago. Talk about someone who really wants to keep the customer happy. She went out of her way to help me get pricing so my customer can come pay for it. After my customer decided on something totally different from what she quoted, she still went above and beyond and required another material for the deck. So far, we're at a 5 star rating at least. Terri deserves more stars but yelp only offers 5. Then, here's where the drop comes. Apparently, my customer went and dealt with Rodney and apparently Rodney got a little short with my customer after he spent quite a bit on material. I was then supposed to pick it up Monday afternoon and Rodney called my customer and had an attitude with the time frame I was able to make it. ( I'm still unaware of this problem as of this moment). So I call to see if I can get the order inside and pick it up tomorrow or Wednesday since I'm not doing the job till Saturday. Of course Rodney told me that it will be outside and told me that" if it rains, it rains." So I asked if he could pull it inside and was told no. So I go get the material and Terri was there and it went back to professional customer service. So I got loaded and delivered the material just to catch hell from my customer about who I recommended for the material. My customer drove from Austin to Leander to buy from the people I referred him to. There were plenty of other Lowes he drove right past based on my word. I really appreciate you making me look like an ass Rodney. Terri, thank you so much. You totally saved me on this. read more

We went there today to pick up an order we place online. We received an email saying our purchase was ready for pickup so we called the store to get verify it was in fact actually there and that the email wasn't sent by mistake ( bad experience in the past ). We didn't want to be wasting our time driving to the store just to find out it's not actually there. So we get there and they can't find it. It took them some time but the came up with our items and loaded them in our car for us. The employees that assisted us were all very friendly and courteous. I was going to give this Lowe's 3 stars but decided to give 4 because of the of the employees GOOOOD ATTITUDES. All of the employees we encountered made us feel welcome and that they we glad to be helping us. This is what will bring me and my family back to this store. read more

They had an item that was way cheaper on Amazon, so I asked for a price match at the customer service desk. First they tell me they don't price match online stores. (That's untrue and completely opposite of what Lowes.com FAQ's says). Then they tell me they don't price match any business that charges for shipping....another lie. But the icing on the cake was when the lady accused me of taking her picture with my iPhone. Are you freaking kidding me? Why would I want a photo of a 50+ year old hag on my iPhone? At that point I demand to see the manager in charge....enough is enough. I expressed to him that I didn't appreciate his nut-case employee accusing me of voyeurism. He apologized and finally honored the $2 price match. read more

went into Lowes in Leander Texas tonight to purchase two chaise chairs and possibly 2 cushions to go with them. The only reason why I didn't order them online is bc I had a discount of $30 off a total of $50-$600. When I asked the customer service lady where the cushions were, she said oh they are probably gone, let me call the guy. Whoever she was calling didnt answer and that was it. She didnt bother to contact someone else, it was like oh well! Strike 1 for me. Then I go to check out, the person doesnt know how to print a temp card bc my phone wasnt scanning, then forgets to give me the discount(the whole reason why I shopped inside). He was like you can "probably" go to Customer Service. Strike 2 for me. I go back to customer service, where a guy tells its prolly not that discount. I respond its clear as day, you spend this much, you get this much. He was annoyed that I said I would return them and recheck if need be. Strike 3, now Im beyond pissed. Finally the woman from earlier comes along, stands there while the guy struggles to figure out how to get me my discount and says you know theres an easier way!! I was just astounded at the lack of care in these individuals jobs and customer service. Mind you, I work for a large corporation, in customer service. Needless to say, it is almost always a bad experience shopping at Lowes, not just this one but in Chicago burbs as well. My suggestion for starters would be to teach customer care 101 then maybe knowledge on product and location.. read more

Clearance rack in the garden department is amazing! I've gotten so many beautiful house plants there for only $3.00, annuals are sometimes only $.50!!! read more

What a joke. I ordered this morning and got a note to pick up my order at the wrong store. This seems like a solvable problem... they had the merchandise in the store. They had to cancel the order and put it in again. And an hour plus I was still waiting on the customer service team to get this close out. I finally left with my merchandise but will have to return "sometime" to finish the transaction. The manager is sorry about this but offered no decent solution other than to stare at me like a helpless toad. read more

Stay far away from Lowe's in house design team, especially Dawne Woods. I waited four months for the design to remodel my bathroom and they just keep me hanging. Contractors must be super expensive as they never bothered to respond. The way they treated my project was so neglectful I will never shop at Lowe's again. read more

If I could give a 0 I would, I purchase a washer and dryer on Black Friday, I told the guy that was working in appliances that I would pick it up on Sunday and asked him if I needed some type of paper or needed information and he said that my receipt was enough so I'm there on Sunday to pick it up and the rude ladies working there tell me that I already picked up my washer and dryer?!!! Like seriously how? I talked to customer service and told them that how could that be possible shouldn't they have some type of paper work or information on that? So finally after 30mins they tell me it was miscommunication and that my items are still there that all I had to do was wait.. well we waited about 30 more mins until they finally brought them to us.. I come home open the boxes and my washer is DAMAGE! The corners are bend and scratch and has dents! I called back several tried attempting to get a hold of a manager and no one answers!. After several times they transferred me to the supervisor for the paint department the manager was no where to be found no one could tell me how or when I could get a hold of him.. how professional is that not only do I have to deal with rude service from incompetent people that have been poorly trained and lack customer service but I can't even get a hold of the manger of the facility!!.. with that said the gentleman in the paint department told me to bring back the washer and they would switch it out because damages do happen and it's common with items like that, that's what he literally told me, yet it is so inconvenient to go back and forth and make us wait and tells us and makes us feels bad for something they have no clue about!. Oh and corporate I've been on the phone for an hour trying to escalate the situation! Please do not shop at this l read more

Everything was great until we came up to Rhonda in customer service today. She flat out ignored us while we were standing right in front of her and then when I asked her to check the balance on my gift card she was completely inconvenienced and had a bad attitude. No Thanks read more

Please do not wast your time going to this location. The staff is rude and offer no assistance when you ask for help! The final straw, the cashiers obviously hate working for Lowes. My cashier rolled her eyes three times at me. Your pretty much on your own! Add in on Sunday they only have TWO cashiers! Amazing! Do your self a favor, shop at Home Depot or go the the Lowes off of 620! read more

I have to say, I used the Lowe's in Killeen because there was too much assistance. In Leander, they lost a sale today. We were there to buy some odd items, but know one was around....until we got to plumbing. It was here where we heard the employees in the back or whatever it is called, just having a good time. Had about $200 of things in my cart, but left it and walked out. I guess I will check of Home Depot. read more

First employee I've asked to help me just brought me to the aisle, and the took off. While other employees were helpful in locating an item it did not justify my time looking for the item. I've spent over half hour to locate a minor part for garden equipment that I've purchased at Lowe's. It also took 4 employees to help. What I learned is give up on the box store that lock proper employee training in service. Order online where you don't have to deal with incompetent employees and get exactly what you need. read more

There is customer service here? I guess you have to qualify for it. They have a hard time understanding how to answer the phone, so it's hard to believe that they could learn anything about customer service. When I called I could hear them talking in the background, but the person never addressed me. This happened 4 times in a row. Your right this store is a joke!! read more

The sales person handling water heaters this morning really gave off the vibe of not wanting to be there, and had a bad attitude in general. I went in at opening to buy a replacement water heater with installation. Once you pay the $259 installation fee, the installers come out to deliver and install the water heater later that day. In my case 5 PM. I can't say that my experience was typical, I can only review what I had happen. The installers showed up and couldn't wait to ask if Lowe's explained there would be uncharges. I was told there could be upcharges to bring everything up to code if needed. I understand a reasonable installation incidental fee, but the extra cost was going to be over $500. So a $400 water heater was about to cost $1312. The really surprising part was the complete apathy from the moment the guys arrived. It was after 5 PM, the installers looked tired and I couldn't help but feel that the goal was to come up with such a high price that they'd either take a sucker's money or be happy to go home and just collect a $35 delivery fee. I understand that sometimes the cost goes up for minor incidentals but this felt outrageous. Very disappointed. read more

The folks at this store are extra helpful! I literally shopped every Lowes in the Austin area, and each Lowes store has very friendly and helpful employees. These folks went the extra mile for me, climbing high and low to find shelves for me that were out of stock, yet they dug through their stock and found a forgotten, and full box of these shelves for me. Much appreciated! It was definitely worth the drive for me. read more

Do not buy doors here! Paid 35$ to have someone come out and measure our French doors to be sure. After 5 weeks we heard nothing. Went to the store twice asked for manager both times. Still no resolution. It's a "custom door". So.???? Long story short, if it's not standard they cannot fulfill the order. It's almost 2 months now and we are moving on! Very disappointed. I'm think the means is here, the employees just don't want to do the extra work. Have no choice but to give 1 star! read more

Very nice staff, but way too few of them. Lowes needs to hire more people. If you need help getting something outside like furniture or propane, etc, forget about it. You pay and then end up waiting for twenty minutes or so. Very annoying. read more

Being a new home owner the first time I came here I was confused and aggravated. The associate was super calming and sweet, and walked me through every step. Every single department I have gone to (blinds, fans, tools) my husband and I always walk out of there happy and excited for our project! The best staff here, wouldn't go anywhere else! read more

Lowe's, Lowe's, Lowe's! How low this store has fallen in the area of customer care. I have been a faithful Lowe's customer for many years. I have spent many, many hours and dollars in another Lowe's store in California before relocating to Texas. Of course, the first place that I headed when I arrived here was Lowe's. I had contact with no less than five Lowe's employees and encountered in passing several more. No traditional Lowe's greeting, no request to help and no SMILES. People, they told me Texans are super friendly!! What happened here? I asked questions about an area rug I wanted to purchase and got smart ass answers from one young guy. Obviously, no filter there and he LITERALLY looked down his nose at me, a woman. Hmmmmmmmmmmmm? ( Guess what, guys. Women can fix things, too, and spend a lot of money in Home Improvement stores.) Then I made my final decision to go back and spend the $300 on the rug and got a smart ass female customer service employee. I was NOT in a good mood that day and told her that she was two seconds away from getting her head verbally removed so she'd best tone it down. She then grabbed the rug and flung the statement over her shoulder, "I'll leave it at check out for you," and disappeared never to be seen again. That aside, the store stock seems to be badly organized and limited compared to what I have previously encountered. Instead of schlumping around being rude to or ignoring customers, I think the staff's time could be better spent organizing and spit shining the store a bit and tuning up their customer service skills. Home Depot kicks your butt, guys, and I really have preferred Lowe's. Maybe one of the other Lowe's locations would be a better choice for me. I will check them out but this one sucks compared to its sister stores I have been in in California...and I don't even like California. read more

EEK! This store is very disorganized. Manger (older female blond) along with Keri the manager for flooring. Should not be representing this store. I used to be a big customer. We had ordered a wood flooring for our home. The job was done completely wrong. lowes hired a subcontractor called Flooring Doctor who did not level our floor correctly. In stead, this added concert to our floor which was way to for 1/2 of the floor. Lowes was to support and garnet the work. Which did not happen. They need help with project management, every appointment, supplies and communication was misrepresented. The understand of what would be done and should be completed never happened. We wasted over $5000.00. We never received the proper repair work to complete the job. So our floor has to be sanded down and redone by another company. Although the repair appointments where set several times. The older heavier blond manager from the 183 Leander, Texas store. Came to our home the day the project was to be redone, with excuses on why they would not be completing the work. After being told by Keri the floor manager that they would be repairing the misstates. They messed up our baseboards, left a big mess in our house, made appointments and never finished or completed. We wasted our money, they destroyed our home, we spent 2X's the money then if we went with a real Floor company that was not managed by lowes. Floor doctor and Lowes just kept passing the blame for all of the mistakes. What they should have done, was handled the mistakes. Save your money go some where else. Lauren read more

got called by the store manager " not playing your games" we are in a state of shock, been dealing with highest level of unprofessionals for past 8 months, now left us stranded completely! 22 hrs since we filed complained with executive office no one has yet to respond .. think as many times before have them yank your bathroom, they will leave you stranded . my mother is disabled she cant use bathroom in this 105 deg temps... emailed to president niblock , no resolution yet ! read more

Customer service stinks. Don't buy a Black and Decker weed eater. They don't last and Lowe's doesn't care!!!

Ordered a stone in early September, they had trouble getting it in in the estimated time, ok not a huge deal. When it came in they setup delivery and called a few minutes before the beginning of their window to deliver letting me know the item was damaged ( wasn't noticed or wasn't damaged when it came in). They reordered after apologizing. I wasn't happy but again, things happen. Almost 2 weeks pass, i did get an update they were having trouble getting a new one in and then when the NEW new one arrived it was also damaged. Again sometime after they notified me it was in and the delivery. I am letting them order a third one because this is the stove i want for the house but I will probably now drive the extra 15 minutes into Cedar Park to go to Home Depot, even though generally i have preferred Lowes in the past. read more

WOW! Definetly no training on customer service here. Not only can you not get any help here store associates won't even look at you like they are mad your in there. Never any carts available unless you go to the parking lot. read more

After several years of dealing with Sears and Home Depot when buying refrigerators, microwaves, and washing machines, I rate Lowe's in Leander at the top in terms of sales assistance, service, courtesy, and ease of transactions. While browsing around in other aisles, I had three different associates offer to help me. The delivery personnel have always been efficient, helpful, and courteous. It is a real pleasuire to do business with this store.. read more

Management is very unprofessional! Purchased a dishwasher and it has repeatedly broke after having for about 10 months. Purchased extended warranty plan but Lowes will not replace unless same part has broke 3 times. Well it's the 4th time a technician is coming to repair and have had to hand wash dishes for a total of about 3 months. They refuse to replace or give a loaner. It's very frustrating the money spent and when we speak to management they reply with call 1-800 Lowes. They are supposed to hear our problems and solve them, not a 1-800 number. Once a lady manger said, "oh we can send one of our "better" technicians to fix it". Seriously?! Management is never apologetic nor they couldn't care less. I rather deal with a teenager's attitude than them. Never again we will purchase from Lowes. read more

I purchased a Husqvarna mower from Lowes' In Leander; and not only was the sales person terrific; but the man who delivered it went above and beyond for me; and was so very helpful and pleasant! read more

So annoyed with this Lowe's. I've been doing a lot of house renovations which included getting carpet so my house has been a reck for a good two months. While going through the whole process it of getting carpet it was rather difficult. After getting our rooms measured by a Lowe's employee we received a call stating that it would be $3,633 so we get a bank loan for this amount. We go in to sign papers and checked the price it before signing and it said $3,858 so we questioned it and told them that was NOT the price we were first given. After the man looks and try's to figure it out he could only mark it down to $3,756 and didn't know why whoever called us would tell us the other number. We then sigh and they said they would get it in and installed on the 8th of January which was fine because I am pregnant getting induced on the 9th and would have a little time to get the baby's room together. Today we called to make sure everything is in order only to find out they will not even have our carpet on the 8th and even if they did they are all booked on that day and couldn't do it. Im severally pissed off with Lowe's. I have been living in a mess trying to not to set bedrooms up too much be courteous to the people who install our carpet and make it easier but now screw it. Im putting my house completely together and they can have fun moving all my furniture from room to room. I don't mean to be petty but Im fead up. read more

I always have hreat experience in this store. The manager keeps his staff on their toes and ensures great service.

I recently bought a refrigerator from Lowe's and the service seemed slightly understaffed, but they did a great job in the long run. They knew the product and got my fridge delivered on time. Not a bunch of kids running the place like some of the Lowe's I have been to. read more

Early April, we bought a washer from the clearance area that had been repaired and had 1 scratch on it. It took a week and a half for them to deliver it. When they tried to set it up, a hose was broken and flooded the laundry room and foyer of our new house. the driver contacted the store. The option was to send it back, buy another and wait another week and half to get it delivered or keep it and wait for repair. We chose to call Lowe's Advantage to get a repair. They contacted Maytag to get it fixed. The repairman drove 2 1/2 hours from San Antonio to find out what need to be fixed since neither the installer, store manager, or Lowes advantage told them to bring the hose. It took another week for the part to come in, at which point the repairman made another trip from San Antonio. Lowes advantage contacted us later to find out how everything was to which we again explained the ordeal and they said they were sorry and would like us to visit Lowes and would send a gift card to entice us back. It has been 4 months, since we never received the gift card we've done all our new home purchasing a Home Depot without any problems. Jeremy from Lowes advantage left a message to which I just returned. The service agent that answered stated that Jeremy put a note on our account that he spoke with us, checking everything was fine. I never spoke with him and the situation is not fine. To the agent I stated that "the washer was working but I'm not impressed with the way it all played out" She said she was happy it was working now but seemed dry and without conviction about anything else. I do not at all feel the situation is resolved. Store manager should have trained repair guys to run items they repair which would have discovered the leak. Work out a better delivery schedule to get customers what they ordered. Lowes Advantage should care more about their customers. They should also do a better job of relaying information about repair work to get the right part installed sooner. I'm glad we never got the gift card because now I never have to set foot in that store. Although the fault of the problem lies solely with Lowe's, Maytag had to pay for the repairman that came twice from San Antonio. Just wrong!! In summation, customer got screwed, Maytag got screwed, store manager and Lowe's Advantage don't care. read more

Purchased the PVC trim board that is suppose to be better than lumber. Spent quite a bit more than I would have on lumber. The brand was Royal mouldings and initial cut and fit up we're great. After two weeks it actually shrank and left large gaps at the joints. It also curled and warped. It is meant to replace outdoor wood trim and is suppose to be superior to wood, but now I am out almost 600 dollars and have to redo everything. No response from Lowes on this issue read more

Service for customers in the wood supply area sucks! Was there on 1-30-18 to buy and have some wood cut, when I arrived there were four workers one in a forklift and the rest standing around. When I asked about getting some wood cut, you would have thought I had inconvenience the pope, I was rudely told wait over there and someone will get with you. Ten minutes later someone did show up, but in the ten minutes I was standing around, all I could see was the forklift driver doing all the work, while the other 3 stooges were standing around pointing at different shelves. You won't get my business in the future that is for sure. I bought what I had to that day but the next items I was gong to buy that day are now being bought at your competitor business. Lowes way of doing business is all about them and not their customers and how they treat them nor how they treat veterans. Good bye Lowes and good riddance and thank your poor employee's in the wood supply area for showing me how they really want to treat the customers. read more

Worst service ever in a retail store of any kind. Complete lack thereof actually. Rolled in about 630 on a Wednesday afternoon to buy a ceiling fan. Found the ceiling fan I wanted. As I went to checkout I realized they only had 1 lane open by the pro desk area with a long line of unhappy looking customers. They also had the self checkout running, which would normally serve me just fine, but before attempting to checkout I realized my wife had my Lowe's card so I would definitely need someone to look it up for me to buy this ceiling fan. I walked up and down the checkout area looking for anyone in a red vest for assistance... *crickets*. Not a soul except for the elderly man running the single open checkout line by himself who was swamped and looking frustrated himself. The long line waiting for him grew longer and more frustrated. I loudly asked, "Does anyone else work here?!?" *crickets* I decided to leave and let Lowe's know about it on my way out telling them I won't be shopping with them anymore. As I left I finally saw one worker come out of hiding, who instead of asking to try and help me or anyone else for that matter, she just shook her head in disappointment of an angry customer and went back into hiding. I went to Home Depot on Parmer and 1431. I was immediately greeted by someone when I walked in. Three other employees said hello to me and asked if I needed help finding anything as I made my way through the store. I found my ceiling fan, not the same model but comparable and less expensive than Lowes. I checked out with ease and went home a happy Home Depot customer. I will be cutting up my Lowe's card and mailing it back. Good luck shaking your head at your customers. If it wasn't for Yelp requiring me to give you one star, I'd give you zero stars. You guys suck. Real, real bad. read more

I shop at Lowe,s because it is close by, but never again. One of the cashier ladies in the garden section was beyond rude. I WAS going to purchase a variety of seeds, some soil and a few cinder blocks. She huffed and puffed about the cinder blocks and told me next time I NEEDED TO LOOK at the code for them. She had a book that listed every single block in the store. She said she did not work inside therefore she had not idea which block it was. Well here's the thing about that. I do not work at the store period therefore it is not my job to memorize UPC codes. It would have been very simple for her to ask another employee for help but instead she chose to be rude to me. I decided not to buy anything and left very disappointed in the way I was treated and I have decided from now on I will just drive those few extra miles to Home Depot where I have never had an issue with customer service! I might add that not one single employee offered a greeting or anything. It was not even busy when I went so there was no excuse for any poor service!!!!!!!!!!!!!! read more

I went to this location with the intentions of buying my mother a new washer and dryer set that she's been talking about and a drill set for myself and uncle. That didn't happen. I worked at a Lowe's in round rock for a few years and always made it my mission to say hello to Everyone and provide great costumer service and even though you always get "those" customers that are having a bad day and take it out on you I still loved helping people and being nice to people. That's not the case here at all! I asked a few employees for directions on where I could find certain items and they were very rude! They rolled their eyes at me and gave off big sighs as if they were annoyed at my question. Once I found the area I was looking for I remembered that Lowes has a credit option and decided to apply for a card. Once again I asked an employee for assistance with applying for a card and once again I got an attitude and eyes rolled at my question and was told to just go to customer service. When I was employed at lowes we were to walk the customer to customer service and rum the app our selves or just give the cashier our code so we would get credit for it so I wasn't expecting to get an attitude the my request at all. And it didn't get any better from there either. When I came to the customer service desk there was a couple people ahead of me. 1 lady was running and application and the other was on the computer and talking. The customer in front of me got her attention and told her I needed help. The lady comes to the computer and says "what did you need" I reply I would like to apply for a credit card please. She replies give me your ID very dude. As I was going though my purse to get my ID out I couldn't find it for some reason. I just had it in my hand and misplaced it in just a couple of minutes. As I was trying to apologize for the wait I asked. You wouldn't be able to just take and she cut me off. And loudly said No I need your ID! I was going to ask if she could take my ID number and another for of ID. But being cut off while I'm speaking is really disrespectful and rude and she pretty much yelled at me. I just walked out and didn't buy anything at all. But wait there's more! When I got into my car I decided to call the manager on duty and when I was trying to tell her what happened to me and how I just walked out without buying anything because the employees were incredibly rude and not providing customer service at all. She laughed. That's right. The manager was laughing in the phone while I was telling her how awful the store was. I dont know what the deal is with this store but would have never happened at the round rock store! It's a shame because I live 5 minutes away from this store but I'd rather travel 30 minutes to round rock for any of my home improvement needs. You guys suck really bad! I dont know how your still employed in customer service! read more

Purchased a Sta Green Broadcast Spreader and Sta Green Southern Weed and Feed. All wanted to know is what setting the spreader should be set on for proper coverage of this product. You would think by calling the Sta Green number printed on the spreader 877 521 7855 they might know. After giving the bar code numbers for both products the CS rep said those numbers are not in there system. They said the product number was for a Scotts product. I insisted it was a Sta Green product. They said it might be a discontinued product. This product is in Lowes current line-up and website. They transfered me to Lowes customer service. After giving the Lowes product number for the spreader 269069 and the Weed and Feed number 809777 the CS rep from Lowes didn't know so they gave me 888 233 3047. Selection 5 was for Sta Green products. They said they had no information on the spreader after giving them the Lowes product number 269069. The spreader setting for many other brands was printed on the bag but the same brand Sta Green was not on the product. They transferred me to a parts line and they requested the product number off the instruction manual for their product. The book had no product number on it but the spreader had product 75260 on it. They said they did not have this product in their system, that they were for parts only and suggested I call the Lowes store 512 260 5670. The CS rep in Lowes checked the product and verified that for Sta Green the setting number was for listed for 15 other brands of spreaders but not for their own product of Sta Green. They then transferred me to a Sta Green product rep that happened to be in the store. He said that the setting was number 4. I don't know how he knew this information because there was no indication of this on the product or the spreader. I hope I don't kill my lawn because it seems no one can verify this. It seems if a customer service number doesn't have the information they should offer to research it and call you back, not just transfer you to another number because they don't have to deal with it. read more