Lowe's in Lancaster, Ohio. When you buy a top of the line refrigerator and are told that it will be delivered on a specific day, you assume they're telling the truth. Took the day off of work to wait around for NO ONE TO SHOW UP! No phone call, no text, nothing! Went to the store and the manager could care less. Told the soonest it could be delivered was five days from now. Well, that's not going to work! Second time we've had problems with the folks who were supposed to repair/install something. We canceled the order and will shop locally at a business who cares about their customer and stands behind their products. read more

Mattie at customer service was a racist i received no help at all with my pick up order!!!!! Ive never felt so violated coming into a Lowes in my life. Its the 21st century you would think people would be more happy with themselves . Mattie the customer service you showed me today was unacceptable and i hope your manager sees thsi read more

I was interested in fencing in a small section of my yard for my 2 dogs. 4 weeks later after multiple requests for an estimate, found out they had 20 % off fencing so I tried again and was told that my original quote was already discounted so I was not eligible for the discount. Not at all professional. I had thought better of Lowe's and was very disappointed. I was planing a front screen door purchase and installation, but forget that now. Nothing that involves installation would I suggest Lowe's. read more

The lady in the tile department was off the hook. She was so helpful. She made everything easy. I would buy from her anytime.

Stopped in late Saturday afternoon for some materials needed for my outdoor projects. The store was crowded, i marched forward and got most items that I needed; however, some items were simply out of stock. This was disappointing. I believe that this was a side effect of COVID as may items are in short supply. i was also disappointed in the level of service I received. I asked several people for help and they seemed annoyed that I had approached them. Overall, I will continue to shop here, but plan via online research prior as The Advice/help that I have been getting is subpar. read more

Lowe's Home Improvement - Hardware Stores Near Me - Lancaster, Ohio

Fuck Kevin in Lumbar. Called ahead of time to make sure a discount for a bulk order of lumbar would work in lancaster as it showed for Athens. After a long hold time Kevin answered. After explaining that it was for a pro deal for bulk purchases and it would apply to lancaster as well, he stated he couldn't help us and that we should've listened to what he said in the first place when we went to check out. It's worth the extra hour to Athens if Kevin works here. read more

I went in to get help in selecting a playset for my granddaughter. The online app was not very helpful. Kim, one of the managers tried to help us. She walked us through a selection process including determining how to have a contractor install it for us. She set up a time for a contractor to evaluate the site, make sure the unit fits the site and determine if any permits are needed. She suggested we do that before we actually purchase the unit. I highly appreciate and recommend Kim for any project with Lowes. read more

Sales associate lied to me twice. Tried resolving issue with store manager and he didn't offer an acceptable remedy. Called corporate and they apologized for such a bad customer service experience, but said they couldn't do anything about it other than provide feedback to the store to do better in the future. Disappointing. Never shopping at Lowes again. read more

After numerous horrific experiences with Best Buy I decided to give Lowe's a try ! Have been nothing but amazed at how seamless and helpful eveyone has been! Curt and the other female manager at the Lowe's of Lancaster are literally super humans in getting things done! Their delivery team is beyond amazing! Hard working , respectful. Like two big brothers coming to help u install a fridge! Will def be purchasing from them again!! read more

We ordered custom windows for a new house build. It took over two months, which was understandable. However, when Lowe's delivered our windows they shattered 5 out of 16. They are now going to have the shattered windows fixed by buckeye glass, who is also experience delays! They have set back our house at least two months or more now by shattering our windows. They have offered no solution , and now our house will not be sealed up for window. We absolutely do not recommend Lowe's. read more

If I could give it minus a star, I would. I came to this store in November to purchase a storm door for my sons house as an early Christmas gift. He still does not have this door installed. According to Lowes , it has been there, the installer is the issue. Wouldn't you get your crap together??? Why do I keep coming back to Lowes??? I must be stupid....after my nightmare kitchen experience you would think that I would run..... Lowes, get it together!!!!! You really leave a lot to be desired!!!! My son finally got the storm door almost 2 months after we ordered and paid for it!!!!!! read more

I bought a dishwasher. They installed it incorrectly multiple times. Then they replaced it with a damaged dishwasher. Started the process March 16, finally had a correctly installed, undamaged dishwasher 8 weeks later. Still haven't had anyone call to refund me like they agreed too. Here's a collection of screen shots of their customer service (I've already filed complaints with the BBB, their corporate office, and the local store). It's astounding. In a horrible way. https://photos.app.goo.gl/Hrtwaac85oj3hEi18 read more

Nice Lowe's. Friendly staff! Much like Home Depot, this was a normal Lowe's with all the fixings. The Home and Garden section is where we spent the most time, and it was very nice! I give this 4/5 stars. read more

The worst for customer service!. I'll shop Menards or drive to ace hardware in Baltimore before I ever set foot in this store again. Never again! read more

Chain home store that carries just about anything you could think of for any home renovation. This store is well staffed with plenty of friendly faces that go way out of their way to help you find what you need. Never had a bad experience at this store. read more

I would have given this store zero stars or even negative stars if that was possible. My review wouldn't post unless I put one star. My husband and I went to Lowe's to buy everything for a kitchen remodel - appliances, flooring, cabinets, countertops, etc. A builder we had gotten an estimate from recommended a person in the kitchen design area to help us with our choices. We had everything designed the way we wanted it, all the cabinets picked out, even faucets and handles. We asked the design person to give us a final price, and she asked us if our builder was purchasing everything, or if we were. We said we hadn't decided yet, that we were still getting estimates from other builders. She said she would send us a packet with all the prices. After over a week, no packet arrived. My husband went to Home Depot and The Andersons to price compare. We found that Home Depot beat Lowe's price for cabinets. We contacted the lady at Lowe's, told her that Home Depot was cheaper, but we would like to stay with Lowe's since it was so close to our home and we had already picked everything out there. We asked if they would match the price. The designer told us that this was not going to make our builder happy. We responded that it had nothing to do with our builder, we were buying cabinets from Lowe's, not our builder. We came to an agreement on the price. She said she had to run it by her manager and would call us later in the day. She did call later and said Lowe's would sell us the products for the agreed upon price, and could we come in in the morning to make the purchase. The next morning as we were walking out the door, an assistant manager from Lowe's called and said that the builder had called and was mad because they had undercut his bid. He said they would not sell us the cabinets now at the agreed upon price, that if we wanted to buy cabinets, we had to buy them from the builder. What?! That day we went to Home Depot and bought everything from them. We will never buy anything from Lowe's again. read more

Staff is friendly and knowledgeable...was helped in several departments by several different employees. Was greeted several times by other employees while browsing. read more

Reasonable prices, helpful staff. Had a new washing machine delivered for free the next day. The delivery crew was top notch in being friendly and kind. I would definitely recommend. read more

This store has the worst customer services of almost any store I have been to. I have been to this store my whole life and it just never gets better. We were shopping for a table saw today and had to ask multiple sales persons where a particular one was being kept since there weren't anymore at the display. They sent us all over the store to where they thought it might be without ever offering to help us look or offering to look themselves. After being sent to 2 wrong locations, we finally asked them if they would go find them. They did, but only because we pointedly asked. This is a typical experience at the Lancaster Lowe's. :( read more

NEVER AGAIN! Worst experience ever with a complete new kitchen remodel. While the contractor was great, i would never never go through Lowe's ever again. Won't even go back in the store. So many things they forgot to order causing delays. Major appliances came damaged then the reordered items came damaged in the exact same way. Their computer system is so antiquated that it can't handle the simplest task of payment and tracking an order. Customer service was rude, in competent and in many cases completely ignorant of remodeling processes. WORSE EXPERIENCE EVER! Won't ever put foot back in the store after this experience. PLUS, they are extremely overpriced. read more

Asked Ken in Appliances to treat me like a sister, but hoo-boy. Asked that everything be put on truck for dryer install, would pay for that and extended warranty, just wanted no problems on install day. Josh driver, tells me that it is an every day occurrance-truck not stocked, and Ken is worst salesman...2nd delivery guys said same thing! I must call mgr to maybe get them back out. They took old dryer (wit pedestal, which was not to be taken) , tried to MAKE ME sign paper saying all ok, must sign, they said, and no no copy for me. If I want to document their late arrival, I can take a photo. Told all to John Gordon, but second truck is a rental (truck broke down) and it has,,,nothing, but could I sign same paper saying all is ok? Because I cannot sign such a thing, they have to take the dryer with them, so back on the Penske truck it goes, frowny face. Third time, I am hot. Jen, store mgr, says my dryer will be delivered on the back porch with a POLICE ESCORT coz I was mad the truck, promised at 8:30-if I waited an extra day- came at 11:30, [and husband hooked it up!!???] Deputy told me he scolded the driver, telling them this is not what cops are for, but there was a police car in my driveway just the same. SO embarrassing. Never once was I anything but professional, but they need a scapegoat, so ME who gave them hunderds, is now being punished for wanting to buy a dryer, and get it hooked up! I had called the store, AND an 800 number to say thanks to John Gordon, appliance dept mgr, and boy am I sorry he now gets a pin, and a compliment, over this fiasco! Jen was so very antagonistic, argumentative, rude, not informed, and condescending!!! read more

The flooring team and one of the assistant managers at the Lancaster Lowe's really dropped the ball for my wife and I recently! We just bought a house and explained to the team there all of our deliveries, etc. will be based on the carpet installation and time frame...We literally scheduled EVERYTHING around this carpet install with the guarantee from the flooring team everything will work out just fine, we even added a week just to cover any errors, etc. that do happen from time to time...So over a week goes by after our measurement and no one from the store returned our phone calls, finally I reached out to one of the assistant managers to help us get the install moving, her response was they should have called us 4 days ago and doesn't know why they didn't? Come to find out they lost our entire order and at no point in time did the manager offer to take control of the situation and assure us she would fix it and get it taken care of! We immediately called Rite Rug and had a gentleman come out to measure that evening for us after work on his own time and get our carpet installed 3 days later just in time to have out things delivered avoiding hundreds of extra dollars in re-scheduling fee's...Rite Rug even upgraded our carpet pad for us to make up for Lowe's mistake when Lowe's themselves didn't even offer us a discount or an apology!!! Lowe's has lost our business and we have already told everyone we know about the horrible experience we had with Lowe's when we were counting on them the most! Please consider this experience before dealing with the flooring team and from what we can see the management team at the Lancaster Lowe's... read more