We chose this Ace Hardware location specifically to support a local business during a large home…read morerenovation project in Baltimore. Unfortunately, that experience fell far short of expectations. Our licensed contractor was followed continuously throughout the store while shopping for materials. The behavior was obvious, uncomfortable, and completely unwarranted. He ultimately went to Lowe's, purchased everything needed there, and later returned all items that had previously been bought from Ace. This was a direct outcome of how he was treated in the store. In today's environment, it is disappointing to see a professional customer made to feel unwelcome or under suspicion--especially one there to spend a significant amount of money. Because of this experience, we will no longer be using this Ace Hardware location for this project or future work. We want to support local businesses but respectful and professional treatment of customers should be given

Wanted 4' 10-2 wire for hot water tank. Heath OH Store informed me Baltimore OH Store would…read morecut-to-length. Called Baltimore and they verified. Went to store and they DO NOT cut-to-length this wire. Spent one-hour road time and came home empty... Both stores are owned as same.

My old Peachtree patio screen door needed new rollers. None in stock would work. Bruce researched…read moreinformation on a parts supplier (PWD Service in Pittsburgh) and contacted me. He removed my old rollers so that I could sent them in, re-screened the door at a reasonable price, and put the new rollers on when they arrived. Bruce and another employee carried the door out twice as I had initially taken it home. Many thanks to Bruce and Zettler!

5 star elite customer service from Steve! Anything I need I would go to him for help!read more

Customer service was very bland at this location, the younger boys refuse to help and will even…read moremake fun of you if you ask them for help. The selection is poor compared to most ace hardwares, and they could do better. Overall a bad ace hardware with poor employees with even poorer attitudes and customer service

I can always count on Ashville Ace Hardware to take good care of me. Everytime I go in to purchase…read moresomething they always help and give me great advice. Today I went in to make a big purchase of Milwaukee tools and Laurie gave me the best deal she could give saving me tons of money!!! Thank you Ashville Ace Hardware!!

Lowe's in Lancaster, Ohio. When you buy a top of the line refrigerator and are told that it will be…read moredelivered on a specific day, you assume they're telling the truth. Took the day off of work to wait around for NO ONE TO SHOW UP! No phone call, no text, nothing! Went to the store and the manager could care less. Told the soonest it could be delivered was five days from now. Well, that's not going to work! Second time we've had problems with the folks who were supposed to repair/install something. We canceled the order and will shop locally at a business who cares about their customer and stands behind their products.

Mattie at customer service was a racist i received no help at all with my pick up order!!!!! Ive…read morenever felt so violated coming into a Lowes in my life. Its the 21st century you would think people would be more happy with themselves . Mattie the customer service you showed me today was unacceptable and i hope your manager sees thsi

Loved the selection of items and the prices when they were lower than competitors. It's why I drove…read moreall the way from Columbus to this store and bought hundreds, more likely thousands, of dollars worth of their merchandise in past years. Today I finally got a refund and walked out angry over the poor customer service policies and/or personnel. I will not return. Maybe it's the way they handle purchases in building supplies...The problem is they DON'T handle purchases at the building supply counter. That's definitely not customer friendly. Maybe it's the dead-eyed apathy of some of the staff. Maybe it's just that I am too old to walk back and forth across that huge store three or four times just to complete a purchase and arrange a delivery while staff stand around refusing to help (even after I specifically asked for help.) I guess they don't realize who ultimately makes it possible for them to have a job...or to keep a store going. It's all about good customer service for good customers, baby...and you blew it!

Great store, always find what I wanted. Staff helpful when you find them. The returns are easy…read moreand the fact that you can print out the receipt is helpful as well.