I purchased a pressure washer at the Lowe's on the southside side. The service person, Chris, helped with the purchase. I explained that I would need the pressure washer put together. Chris, stated it was simple to assemble even though I have no skills. Went home, tried and couldn't do it. Called and spoke to Anita, she shared to bring it to the store and it would get assembled. Unfortunately, Chris got stuck with me again. He tried to assemble, come to find out there was a defect. He helped guided me to the customer service counter and PerStephanie helped with the return; very nice associate as well. Purchased another pressure washer and the associates tried to do the order to assemble, and the technology didn't work. Then comes Johnny, very nice as well. He assembled the pressure washer at the counter in 15 minutes. Thanks to the team at Lowe's South for helping a customer that does not have "handy skills". Sue Clark read more

Worst customer service in a decade. Not one associate asked me if I needed help. I did however hear a female associate ask "you need something?" I responded to her "are you talking to me?" She said no and kept walking. They have a lot of people working there but they definitely aren't interested in helping customers. Never going back. read more

No problem when making a 2000$ purchase, but when I went back in for some much needed customer service for said purchase, nobody would help out!!! This was my last attempt at being a faithful Lowes shopper. I'll stick with Home Depot where I'm not treated like a second class citizen. read more

ordered wood planks. stated on website 140.00 sq ft included. received 14sq ft. chatted with lowes, said they would take care of it. i just have to call 800 number and give them the chat number. i'm not even asking for the 140. sq ft that it states is included, just wanted a couple of boxes for compensation of the false advertising. called the first time, was left on hold so she could "see what they could do" was on hold for 35 minutes. called the second time, and again, was told the same thing..and again was on hold for 26 min. by the third time she had no idea what i was talking about and expected me to do all the explaining all over again. lowes...there is a thing about false advertising. and it's really sad you would rather put your customers on hold instead of resolving issues. i wasn't rude, i explained to them they were going to have issues with the phone app due to this false advertising and was trying to help. but now i'm done. i'm done with lowes and their "no customer service" read more

Service personnel were nice, but the fact that they pulled an item with a torn up and taped box to deliver to me at my car when I'd purchased online is ridiculous! How could they think to sell something in such a torn up box? I returned immediately. read more

Good Evening, It was such a pleasure visiting the garden center at Lowes on Ross Clarke, Dothan. AL 10/24/2020. My husband and I ran into several employees who worked in the garden center, and all was really nice. But, Victoria was awesome and knowledgeable about the overall garden center . Victoria can create any outdoor scenery beautiful. Her patience, and personality made the entire garden center beautiful, even while it was raining. I truly don't no anything about flowers, but it did not bother Victoria at all.. With that being said,, I would like to Thank You, Thank You Victoria for great customer service. Also, I did a video of her while she put together this beautiful flower arrangement, but it did not come out good. :) Mr. & Mrs. Gordon Donalsonville, GA. read more

This rating is co-owned with the other Lowes in Dothan, AL. First and foremost, I think Lowes is a good store and has just about anything you may need for your home and yard. My wife and I purchased a 'below the cabinet microwave' This was on 15 Mar 22. It was to be delivered and installed. It was NOT put on the truck for delivery to the store on 24 Mar with over 100 in stock at their warehouse. So we went to the other Lowes and purchased it there (had to go back to 1st store to cancel the first order). We had bought a two-door stainless freezer/fridge and had a delivery w/o problem about 1 month earlier. The microwave was finely delivered and installed on11 Apr. We will not buy another appliance from Lowes. We will use Bracken. read more

Good selection of healthy landscape & house plants, including exotics from Costa farms, at a very reasonable price point, 5% lower than HD, 40% to 350% lower than Dothan Nursery? read more

I had to give at least one star because no stars was not an option. I was in the indoor garden area a couple nights ago and reached for a small plant on a shelf when something fell down on the plants. It startled me and at first I wasn't sure exactly what it was BUT I quickly realized it was a RAT. I jumped back and backed my daughter up and heard something running on the latus above me and again it was RATS. I ran from the area and left my cart - there where several people in the area looking up and I realized there where about 12 HUGE Cat sized RATS running in the rafters. Chasing each other and squealing. I'm not sure how they didn't fall on the guest because they where slipping from the rails. I alerted the outside garden attendant who told me they knew of the issue and had been trying to catch them. I asked if the manager knew and he said yes. Bottom line this is a huge liability issue not to mention disgusting. I purchase a lot of plants from Lowes. If they don't care if I am bitten by a RAT then I guess I don't care to support them any longer. This is something that could be solved with a pellet gun at night. This is the Dothan AL Location read more

Very conviently located. Great prices and friendly staff. Items are easy to find. Bathrooms are spotless. Self checkout was a breeze. Highly recommended. read more

I like the hardware stores in the Dothan area. The employees are generally very helpful and kind. It seems that the more they see me, the kinder they are to me. Right now, I'm in love with building things and find it very gratifying to have knowledgeable assistance when I need to shop for supplies. read more

My husband spends a lot of money at this particular Lowe's. He is a contractor and buys most of his supplies and tools there. He is also an avid gardener and loves the garden center employees. However, he has noticed that the customer service at this Lowe's has declined in the last few years. For example, on July 31, he purchased a pond pump on sale for $46.55, the 6th one he's purchased at Lowe's this year. He didn't buy it because it was on sale, he bought it because he needed it. The pump didn't work straight out of the box, so he called the manufacturer who instructed him to take it back to the retailer. He didn't want his money back, he just wanted a pump that worked. On August 11, he finally found the time to return the pump to Lowe's. By this time the pumps were no longer on sale, so the cashier told my husband that he would have to pay the extra $20 difference in price. When he balked at that idea (which anyone returning an item that never worked would) the manager offered him a $10 coupon on his next purchase. Needless to say my husband was infuriated. Eventually the manager caved and allowed him to exchange the pump without paying the extra $20, but only after wasting a lot of time and making my husband feel like he was doing something shady by trying to exchange it. As a result Lowe's has lost a valuable customer. My husband will need several more pond pumps for the project he is working on, and has decided that it's more convenient to order the exact same pump from Amazon, which has an unbeatable return policy and delivers it to our door for free. He's also decided to give Home Depot a try for the supplies and tools he needs for work. Great customer service is a valuable asset Lowe's, I suggest you get some! read more

I enjoy shopping here and especially like the pro sales and cabinet area. They always have tons of appliances and friendly staff to help