Their service is always phenomenal. I value customer service, and I'm always greeted, always asked…read moreif there is anything they can do to help, and always thanked when I check out. In many businesses, customer service is a lost art, but at Dothan's Ace Hardware it's first and foremost, and I place a high value on it. After all, why shouldn't I be thanked for giving them my hard-earned money and my business? Their selection is good, and I can always find what I need. And if I don't, they're always willing to help figure out an alternative. I have no problem driving past the big box stores to get products and service that I need with the customer service that I value.

I bought 2 polesaws from Dothan Ace one in january 2025 and another February 18 2025 The chain oil…read morehas leaked out of the saw all over my shelving. I called Ace and they told me they had a 30 day warranty that I will have to deal with Craftsman. I will not be back to their store and will go to Lowes

I love this place, full service family hardware, lunch counter serving breakfast sandwiches at…read more5:30am and the BEST chili dogs in town with seating to many of the locals. Also the local NAPA store and fuel island with off road diesel and propane filling station. If you need it they most likely have it.

I frequently stop by this location to get miscellaneous items that I need for the home. I really…read moreenjoy how large this store is. There is plenty of space to move large items/carts through with no issue. The staff is always helpful and are happy to help. The garden area is nice as well and there is a large selection of different plants to help spruce up your lawn. Plenty of grills and lawn supplies. Store is always clean. Huge selection.

Worst service --rude workers who did not want to be bothered -standing in groups chatting with…read moreother workers . After finally getting someone to help me , they didnt want to lift into the trailer ( I'm a 60 plus yr female) Overall workers would not help any customers in store --groups of 3 or more stand around talking . They were offended to be bothered looking at their phones to help customers . Do yourself a favor and go to Lowe's !!!!

WIfe and I walked in looking for flooring and cabinets. The…read moresales guy was very helpful with showing us the variety of cabinets they offer. The offered a free kitchen design also.

I read a review that said, "No pressure sales." I agree..I also want to add that there were…read moreNo EFFORT sales as well! We've been there two days in a row. terrible customer service. Cut the lights off on us both days prior to 6:00. Prices are good. Service is pitiful! This place could be so successful and reach incredible heights if the people who work there were knowledgeable and cared a flip. We seemed to be more of an inconvenience than customers.

The Manager Jarvis, and a flooring specialist named Donald have both been amazing. Talk about…read morecustomer service! I have been in the industry for many years, and it is not very often I find this kind of service anymore. Let alone 2 of them in the same store! My husband and I can't be thankful enough for all the time they took with us. And not making it seemed "rushed" or like we were bothering them. They are amazing and should certainly be recognized! This store will be our "goto" from now on. Just because of these two in general. We do a ton of home improvements, so it's good to know we have a place to go that we feel respected. Ya'll are the best! K and C Veronee

This is my "To Go To" store.. I tend to shop here mostly over Home Depot. I do get a 10 percent…read morediscount military discount. All you have to do is show proof and then give your phone # to them for the discount. You can also buy an item,s at the register and go out back and load them. This is convenient when you are buying a bunch of lumber or drywall, etc.