I took my zero turn mower into Bryant's for the first time this past November. I told them what I wanted done and asked how long it would be before I could get it back. A couple of weeks later, there were some issues I was very upset about but after meeting with the NEW owners, Jim and Sherri Winingham, they explained to me that when they bought the business about a year ago, there were problems that they were unaware of and now they are working very hard to correct all of those problems that were left to them. They were very polite, courteous and concerned about my satisfaction. I believe as a new family owned business, they are doing the best they can to earn their customers trust and confidence. What else can anyone do? Give them a chance and I believe you will be satisfied with the results. read more

I bought a powerful Husqvarna 020524 3300psi pressure washer from lowes and the pump went bad after a year. Husqvarna website promises 2 year parts and labor warranty so I took it to Bryant for service. Dothan Alabama Bryant service center refused to perform "warranty labor" as a Husqvarna dealer .. Wanting a Minimum upfront fee of $140. I contacted Husqvarna and they have no regional factory service centers. They also seem to have little influence over dealers as they wouldn't help me resolve issue with Bryant ... Bryant left unit outside in sun/rain for entire time my unit was at their business (3weeks) I eventually picked up unit and fixed it myself. I disassembled pump head and found brass pump head is removable from pump crankcase . The rubber and Teflon seals for pistons were dirty and seal "grease" was dried up. I cleaned up cylinders and pistons and used Dow Corning silicone grease to thoroughly coat all seals and left ample amount in air gap between crankcase and pump head. The unit has worked like a charm for a year now. I would not let Bryant touch anything I own and I often repeat this story. Caveat emptor !!! read more

Bryant's Outdoor Equipment - I fixed it myself! - Nurseries & Gardening Near Me - Dothan, Alabama

Brought my riding mower in to get fixed because it died on me while I was mowing my grass and could not get it started. Instructed them to get it fixed and that it was covered under warranty. They asked if there was anything else, and I said that the pedal sticks a bit when I want to go into reverse, and they could look at that if they wanted to. But to call me if anything is not going to be covered under warranty. I did not receive a call, and received a text 10 days later saying it was ready. I was surprised when I picked it up and there was a $140 bill! I did not receive a call, and argued with the owner, but he would not budge. I needed to mow my grass so I reluctantly paid it and said he was robbing me, and that I would not return to his business for further service. This did not faze him a bit. Sad thing is that the workers there I interacted were all so nice, but the owner was a real SOB. read more

After a total of 7 weeks of having our mower, they still have not fixed it. They have however charged us for "work not covered by warranty" yet we still have the same problem we started with. The owner is extremely rude!! Told us we were using them to diagnose the problem and that wasn't they job. I do believe when a mower has a full warranty, that it is the job of dealer when it brakes!! read more

Absolutely worst service I have encountered in Dothan. My Sears Lawn tractor required a valve adjustment and an oil and filter change. It was picked up on February 24th with the promise that it would be repaired and returned in 1-2 days. The estimate or the job was $35-$50 plus pick up and delivery. Well, after 3 weeks, I happen to drive by and stopped to see if it was done and it was completed, yet no call to advise me of that fact. Of course the charge was $110, double what I was quoted. Promised delivery would be today but of course it will tomorrow. Very poor response time. I just hope it's actually fixed. Based on my experience I cannot recommend Bryant's to anyone. read more