The contract workers that installed my stackable washer and dryer were excellent. Very courteous and knowledgeable and took pride in their work. They got the job done in a timely manner. Can't say enough about them. The first two attempts by different works were awful. They did not want to install the washer and dryer and made all kind of excuses why they couldn't. read more

I have shopped at Lowe's for decades and at every place that I moved to. Lowe's has always been a favorite store of mine. until I moved to West Virginia. Instead of welcoming me to my new home, they chose to discriminate against me and refused to provide the great customer service that other Lowe's across America does provide. Living life with disabilities has its unique challenges that can and does make life more difficult for people. The last thing that we do want in life is for people and businesses to be the cause of ensuring that our life is more difficult. This is something that I never expected from Lowe's, a store that I use to love. I always had the firm belief that Lowe's supports Disabled Veterans, like me. I was wrong. I am so grateful that Menards and Home Depot have welcomed me to my new home with open arms and do provide excellent customer service. Oh, an installation support manager in West Virginia told me that the DIY videos on Lowe's website does not put out adequate and complete information. Odd, I always thought that they were produced and made by Lowe's. read more

It's so frustrating this place offers free air, but people park and block it all the time. Why doesnt the management say something about this? You can't hardly get to the air thing because people park and block it. read more

Signs and prices didn't match. Customer service refused to match the sign prices. Terrible customer service!!

They say 3rd times a charm? Well not with this Lowes. I have placed online orders 3x pickup at store, items they have in stock. Order says everything is ready. I go to the lowes and they can't find the order. I have to wait 15min for them to find it, or just go get the stuff while I wait. This is the 3rd time they've done this. Really simple orders also. I'm done with Lowe's. Home Depot for now on! read more

Since LOWE'S has nothing to do with those they contract out to deliver their merchandise, I would not recommend having them deliver to your home or business. Have had a terrible experience in that department. Even a call to their customer service line yielded no response. I can't even give them one star, because of their lack of customer service in their deliveries, So be very wary with their outside delivery services. read more

Colton was not helpful in any way in lumber. First told me to check outside. When asked about a specific product, he just snorted and walked away. No wonder everyone says to avoid this place. read more

I went to Lowe's to get a few parts for my sink, and when I got there almost all the bolts/nuts were out of place. It took me ages to find the one I needed. When I did, I turned and grabbed the pipe I needed(?), and went home. As I turned to put it in the sink, I realized I had the wrong one. It was out of place, not unlike the bolts, So the point is, A LOT of things were out of place. Honestly, I'd suggest Home Depot over Lowe's. I hope whoever reads this finds it helpful, because I really do wish I had known about it earlier. read more

Lowes of Clarksburg, WV. May 31st, 2021 between 1-2 pm. On May 31st in the early afternoon, I attempted to exchange a lifetime warranty tape measure I purchased from Lowes. Lowes no longer sales that brand of tape measure and the customer (non) service manager would not entertain a refund or store credit to purchase another brand. Told me to go online and get it exchanged through the company. Needless to say I did not buy another one at Lowes. I hope the $20.00 tape measure was worth it to Lowes to lose my business because I will now go to Home Depot for my purchases. Since I moved to this area I have spent almost 20k (5 years) at Lowes to include a new single axle trailer, Huskavarna riding mower, tiller, pressure washer, whole house wall to wall flooring, stainless steel appliance set, loads of lumber and drywall as well as many other purchases of lesser value. To be fair, the elder gentlemen working in the tool department tried his best to talk to the customer service manager to help me out but was unsuccessful, He deserves a 5 rating. My advice to you if a warranty is involved is to go elsewhere because lowes likes to keep your money but does not like to keep their promise. read more

I purchased a garage door opener and then placed an order to have it installed. I paid in advance for this service. Lowes contracted this out to Handy Tech. Not only did Handy Tech cancel, they neglected to let me know. Lowes needs a better contractor. read more

I went to Lowe's the other day and a woman named Katie waited on me in the paint dept. She was nice but was absolutely clueless, talked really slow like she was on some sort of sedative, seemed confused or lost during our conversation, tried to be discreet about looking at her cell phone 2-3 times, and just moved slow all together. Lowe's used to pride themselves on hiring good solid people. They missed the mark with this woman. read more

Since being new to Bridgeport I've had many little projects I've had to do. We have also been cleaning up a home that we are preparing be sold. Everytime I ask an associate for help they help me without hesitation. The customer service representatives at the service desk are very helpful. They've always had what I needed in order to get the job done. It would be nice if they had a greeter that could send you in the right direction when you get into the store so that you don't have to find someone to get help from. I am used to stores having a few more employees than this one does. However, I would rather go here than the Home Depot. read more

know this may not be fair but here it is anyway! when ever i have needed help with any of my projects i have been able to talk to any one of the department specialists to get me what i need. i have completely done my kitchen bathroom an bedroom so far an 90% all from lowes! have had my windows and heating system also installed through lowes in clarksburg!!! i have alot more work on my house to do an will be getting help from the people at lowes to make my house into my dream home!!! thank you read more

My parents and I have shopped at the Clarksburg Lowe's since it moved into town. We always find the staff willing to help solve our problems. They are very helpful in searching for any item we need for our home and LEGO storage units. The store is clean, well organized, and shelves are correctly labeled. read more