I received very good service from their phone support team. I am curious why they have a minimum…read morenumber of characters. Don't you realize this type of requirement is an annoyance. I should be able to give a s long or short a review as I want. Seems like lazy programming on someone's part Thank you

I ordered a washer to be delivered to Wetzel County. Date of delivery was a Thursday with a window…read moreof 230p-630p. A phone number from California called at 4p to notify me that delivery was delayed and the new window was now 4p-8p. That same CA number called at 7p to notify me that I was next on the list for delivery that I will be contacted soon by the delivery driver. At 815p, I called that CA number to ask about my delivery because I had not heard anything. The delivery driver NEVER called me personally. The driver made it to a weight restricted road (one of three ways to get to my location). The driver documented that the truck could not pass that weight restricted road and turned back around to go back to the distribution warehouse without notifying me of their dilemma. They were 10 minutes from me at that point and just abandoned the delivery with documentation of how it was not possible (even though they could have re-routed if they would have called). I called that CA number to be put on hold by 4 different representatives - only for my call to be picked up as an original call each time. On Friday morning the distribution center called to arrange the delivery. After 20 minutes of looking at Google maps to document the proper route, the representative claimed that delivery could only happen on Tuesdays or Thursdays in my area. I already wasted an entire day of being present waiting for their delivery. I told them I was not available on Tuesdays or Thursdays and they were unable to send a special delivery to meet my needs after inconveniencing me. So, I called the Morgantown Mall store at 930am and asked to speak with the appliance department. No one was working appliances until 3p, so I asked to speak with the manager. I explained how I arranged my entire Thursday to be at the delivery location and he simply did not care that every step of the delivery process was an inconvenience to their customers. I also explained that I am a valued, repeat customer who has purchased numerous appliances over the years including washer and dryer sets, refrigerators, freezers, dishwashers, and ovens. I further explained that because I am a loyal customer, all aspects of my new home build for 2026 would be purchased from Lowes. Not one "I am sorry ma'am, let me see what I can do for you" or any legitimate offers to rectify the scenario. He noted that he could have the washer delivered to the store and I would have to pick it up (not an option or I would have done that to begin with!) Zero percent of that manager cared that he was losing a loyal, repeat customer that was going to make several large purchases in the future. How about have your delivery truck have a CB radio back to the distribution center or upgrade the communication to have Starlink so that drivers would have phone service in rural areas? How about when the delivery truck did have service, they call the customer to notify them of the issue with the route and ask for a possible solution? They made it 10 minutes from their destination and said "nope" and ended the route with proper documentation. This is unacceptable from the distribution center, their call center in CA, and the Morgantown Mall Lowe's. TERRIBLE customer service - they did not care to make that delivery, to cancel that order, or to lose a valued customer. I will now shop at 84 Lumber, Menards, Home Depot, and Best Buy. SAD that customer service is non-existent anymore.

Hughart's Supply, Inc. recently unclogged our kitchen drain. Two of their highly skilled…read moretechnicians, Jonah and Paul, arrived on time and quickly released the clog with no mess! These guys are at the top of their game and know how to get the job done. Expertise and neatness is their signature. The quality of their work is exemplary and we highly recommend this business. They also gave us a terrific referral to have our garage drain jetted. Always a great experience with Hughart's!!

Due to life circumstances, I ended up relocating shortly after retiring back to West Virginia. As…read morepart of the move, I bought a home but it needed some HVAC work done. I paid for it before I arrived and was VERY pleased to find my wonderful new home with a shiny new furnace AND central A/C along with some ductwork, I believe. Very simple controls and keeps the house just right. Excellent workmanship and again, all done before I moved in. I HIGHLY recommend Hughart's Supply and will turn to them first with all my plumbing projects in the future. WELL DONE!

I'm a local do it yourself homeowner and i visit this store frequently and i can't speak more…read morehighly enough about it. great staff and very attentive. keep up the great work

Usually I shop in a FL store, where the staff is friendly, they finds the stuff for me, it well…read morestocked, wonderful. But Morgantown, zero starts. I find something on the app, it says "available" but rather than order pick up, I go to the store. Two guys are there doing nothing, no other customer in sight, I show them the item on my phone and they just say "Aisle 7." I go there thinking--this ain't Florida--and when I get to Aisle 7, the stuff is not there, there is no empty bin for that, there is something similar, more expensive, and I don't want it because I already started my project with the other stuff. I go back to the apathic guys, show them the app again, and they give some bull. Just close down that store. Lowes is 2 miles from it on Venture Drive.

Do not purchase anything at this operation. They are rude and disrespectful people. Their business…read morepractices are unscrupulous. I purchased $575 worth of parts for a waterline and one of the fittings was missing a gasket. When I called up to let them know about the missing gasket on one of their fittings, they called me a liar and hung up on me. I tried calling back several times and they would not take my call. When I went in to the store to pick up a new gasket the very next day they became belligerent and threatened me. The owner of the company called me a yuppie and more derogatory names and then literally told me he would beat me up.

Curbside pick takes hours and the store is completely dead. I moved here from Bridgeport where the…read moreLowe's is always packed. They had pickups ready in less than hour. This Morgantown store is a joke. People standing around talking, can never find anyone, no one speaks to you. Very disappointed!

Nobody makes an effort to help. Empty shelves. Clueless associates. Went to the one 10 minutes away…read moreand it was so much better. Don't go to this Lowe's.