Don't go to Morgantown Eye Associates if you have insurance!!! They apparently don't know how…read moreinsurance works or they are just too lazy to bill the insurance. My son Alex went there today for the second time and was told for the second time that they couldn't bill his insurance and that he had to pay that day. Alex being 19 just did what they said and left. I thought after a few days of back and forth with these people last time about the insurance that this was settled. They assured me that it was. Honestly, I should have known they didn't care and it wasn't over when they never provided an itemized bill, so we could submit a claim to the insurance. He had to ask for both itemized bills at today's appointment. They just want their money! Alex said he saw a different doctor today and he didn't even know why was there. This place isn't worth your time or your money!!!

They do not disclose all the extra upcharge expenses, and they do not show any prices on frames…read more The optometrist gets commission on glasses, so they try to pick them out for you and hide the prices until you are about to pay. Do not go here if you like price transparency, I have still not received an itemized receipt and the person in charge of my exam called me and lied about disclosing the extra pricing. Even with good insurance, you will be charged $200-$300 more than your quoted copays and material coverages. Frames are price inflated 200-300% retail pricing. Very Sketchy, avoid like the plague.

Dr. Kerr is phenomenal! He quite literally saved my life, and he is so thorough with his patients,…read moreand when he feels something is off he goes above and beyond to make sure that you're okay. He sent me to the ER as a precautionary to get an MRI to check things out and when I tell you, he had to have known! He knew. I had a severe case of hydrocephalus that would have never been found had he not followed his intuition. We got that solved and after i recovered I got my new glasses!

If only Zero or negative (-) stars could be given…read more My husband had to go twice. Had the exam, chose his glasses, and the first prescription was wrong. Couldn't see properly at all. They schedule another appointment but was a month out. Second time around the prescription was wrong again! He then asked for a refund. At which point the customer service turned from nice to downright mean and nasty. Additionally they only granted half of the cost as a refund. The reason for a half refund, some excuse of a restocking fee. Over $200 for a restocking fee for glasses that were made wrong twice and never worn. Would not recommend this place at all.

My first time here I was pretty good as far as first-time appointments go. Dr. Haring was…read morephenomenal! She was very thorough and made sure that my contacts were perfect. I have never been to an eye doctor where I got to spend a decent amount of time 1:1 with the doctor so I was really impressed. I ended up buying glasses but I was hesitant to buy a bunch of contacts since I'm a college student and money is always tight. I was given a good amount of trial lenses and I was given my prescription to search around on buying options. I have never been offered to be given my prescription so readily, I always feel like it is a fight to get that information, but not here! I saved over $1,000 just to come to this appointment because I expected it to be expensive, but I only ended up spending less than $150 for the exam and glasses.

My wife and I spent around a $1000 at Eye to Eye at the Pierpont Centre getting exams, glasses and…read morecontacts. I purchased glasses the frames were around $200 plus cost for lenses etc. In seven months my frame hinge broke and believe me I take good care of my glasses the last pair I had for 5 years and still have them currently. In any case I brought them back to eye to eye optical and showed them the frame and they told me there was nothing they could do. They were only guaranteed for 3 months. The only suggestion they had was your insurance will give you another discount on frames in one year and you can buy another pair. Righttttttt! I stopped by Walmart one day and told them what happened and they fixed my glasses for free. I had to purchase the part needed to repair them. Guess where I'm going for my next eye exam and glasses

Caring staff. Choice of eyewear is wonderful. Location is easy access. Never a problem with billing.read more

Dr. Gresak always finds the perfect correction for my vision. Joey is the best to help you with…read moreglasses.

I don't understand the negative reviews. Yes, getting an appointment takes a while, but that is…read moredue to demand. Also, this used to be a two-doctor practice - the other one retired. If your prescription changes only slightly, the doctor is upfront and tells you that you don't need a new prescription unless you want to. Unlike other places, they are not trying to automatically sell you new glasses.

Excellent eye doctor. Staff is great. Everyone here cares about my eye health. Have recommended…read morethem and they had great experiences, too.

Best eye care experience I've ever had. The CLEC staff were kind, prepared, and completely…read moretransparent about insurance coverage. Dr. Portner delivered a thorough, comprehensive exam and listened closely to every concern, answering all my questions and never rushing me. The difference from my last appointment at another place in town was huge. I feel confident and cared for--and I'm moving my whole family to CLEC. If you want expert care with genuine kindness and clear communication, this is the place. Highly recommend!

Misleading and Unethical Billing Practices - Avoid If You Have Insurance…read more I chose Cheat Lake Eye Care because they claimed to accept Davis Vision, but that turned out to be completely misleading. First, they told me that my contact lens fitting class wasn't covered--when I knew for a fact that Davis Vision covers it 100%. Then, when I pushed back, they told me I could pay out-of-pocket and get reimbursed by Davis Vision. That was also a lie. When I called Davis Vision directly, they confirmed that the class was covered and that Cheat Lake Eye Care was supposed to bill them directly--not me. Even after Davis Vision contacted the office to clarify this, they still refused to bill insurance. Instead, Dr. Portner left me a voicemail (while she was on vacation) explaining that she simply doesn't trust Davis Vision to reimburse her, so she forces patients to pay upfront. She even admitted she's considering dropping Davis Vision altogether--yet still advertises as accepting it. Here's part of what she said: "My office policy for the insertion and removal class is a mandatory paid-at-time-of-service. We've been burned one too many times... Davis is untrustworthy. I'm literally considering dropping them as a plan altogether. You are welcome to go anywhere else to fit for your contacts, but if you would like to be fit with us with Davis Vision, we will do a complimentary 10% discount." So not only did they falsely claim the service wasn't covered, but they also misled me into thinking I could get reimbursed--when in reality, they were supposed to handle the billing themselves. If an office claims to accept an insurance plan, they should honor the terms of that coverage--not force patients to pay out-of-pocket because they don't want to deal with insurance. This was a frustrating, unprofessional experience, and I won't be returning. If you have vision insurance, I strongly advise getting all costs confirmed in writing before booking an appointment here. Misleading and Unethical Billing Practices - Avoid If You Have Insurance

I had Lasik surgery with Dr. Raju and his staff. There is not enough good things to say about this…read moreoffice. It was a wonderful experience. Dr. Raju and staff made me feel at ease and took great care of me throughout the whole process. Along with all the great feelings I have about this office, Dr. Raju donates the cost of Lasik Eye Surgery to the Eye Relief Project, which helps children in other countries receive eye care and surgeries to prevent blindness. Before going to those franchise type Lasik places you should check out the Mon Eye Clinic.

Had a wonderful experience with the dr and set a follow up to pick out my frames and they have…read moredisappeared!!! Closed shop and gone - and me without my new prescription.

I got my first pair of glasses here a few months ago (I am 29). I was nervous about the process…read moreand they really took their time with me, I looked at 10-15 pairs. The woman who helped me said that she would also be the one to adjust the glasses to fit my face and make my lenses for me. They also do eye exams, though I went to a different optometrist for this. I looked at a few other places in town and the Looking Glass had the best selection of glasses by far. My wife, who also wears glasses was with me and we had to restrain her from buying glasses and sunglasses. A very cool thing that they do is after they sell you a pair of glasses, they will not restock the same style, they say they do this to keep current and out of respect for the customer's individuality.

Doctor Bardes is one of the best. Always professional and knowledgeable staff was greatread more

I was told that the Doctor would not see me because I declined the eye dilation But after multiple…read moreexits from the associate she said he would see me!!! I had already been waiting for 1 hour with no doctor so I politely left the appointment. My original appointment was for an eye problem but it quickly turned in a yearly exam. Definitely not a patient practice but is a money grubbing practice. I don't recommend using this eye doctor to have anything d