Caring staff. Choice of eyewear is wonderful. Location is easy access. Never a problem with billing.read more

Dr. Gresak always finds the perfect correction for my vision. Joey is the best to help you with…read moreglasses.

Doctor Bardes is one of the best. Always professional and knowledgeable staff was greatread more

I was told that the Doctor would not see me because I declined the eye dilation But after multiple…read moreexits from the associate she said he would see me!!! I had already been waiting for 1 hour with no doctor so I politely left the appointment. My original appointment was for an eye problem but it quickly turned in a yearly exam. Definitely not a patient practice but is a money grubbing practice. I don't recommend using this eye doctor to have anything d

I moved to WV a few years ago from SoCal. Having grown up…read morethere, I always had the same doctors and eyeglass makers. I am farsighted and have had reading glasses since 9th grade. It had been a few years, and my eyes were "getting tired" and my bifocals had disppeared in the move. I found Dr. Tonya (Umbel) and went to get an exam. OH MY GOODNESS - The entire staff was so wonderful, friendly, and engaging! It just so happened to be my birthday, and they all made such a big deal about it! The thought they would even notice had not crossed my mind. I was thrilled! During my exam, I learned a few thing from Dr. Tonya, and what I could do to "help my vision" as well as my "tired eyes". I went nextdoor yesterday to get my new bifocals, and Michaell from Eyemart Express helped me. The two offices work together, if the customer chooses, to make the process simple. Michael helped me find a couple of great frames, Meagan made my glasses (On Site) and they were finished in an hour. Dr. Tonya and the staff are Awesome folks! All are very friendly, caring, and even more important, very knowledgable! I can now say I have a new optometrist! Thank you, all.

After seeing multiple optometrists and eye specialists, in different States (and countries) for a…read moreserious eye condition, I saw Dr Umbel. Due to loss of vision over the years, the visit was to determine whether I vision could be corrected enough with eyeglasses (which previous doctors had not been able to do properly). For the first time, I had someone who took extra, extra time to help with a prescription for glasses that helped me finally function again! She understood the complexities of the eye conditions being dealt with, which included environmental components and Lyme infection. She was patient, understanding and quite knowledgeable. Even though my insurance did not cover the latest visit with Fick Eyecare, I chose to pay out of pocket due to the positive experiences with Dr Umbel. I highly recommend her and appreciate her abilities, patience, friendliness.

Worst customer service ever. I got semi frameless glasses here last year and had nothing but…read moretrouble with them. The lens (both sides) fall out constantly. And without them o , I can't see. So I am here every week (sometimes twice) getting them fixed. I asked the clerk last week what I should do if it keeps happening and he said just to "keep coming back in." Just left there today and the clerk said "let me show you how to fix these yourself if ot happens again." I explained to her that without glasses on I was unable to see anything, let alone fix anything. She went in the back room, fixed and cleaned them. She came out and handed them to me then turned around and walked away. I spent almost $400 on these last year. You think they'd be a little more respectful and professional. Awful glasses, awful place and awful service

This place should really close down, everything is completely outdated and the people they have…read moreworking (Roy) very rude and treats customers like they are idiots

I miss Dr Hank. He was the best. The staff has always been a bit rude but with Dr Hank gone the…read moreplace isn't the same.

Great experience. A courteous staff that explained all my options. They got me in and out with…read morethe information I needed to make an informed decision.

Best eye care experience I've ever had. The CLEC staff were kind, prepared, and completely…read moretransparent about insurance coverage. Dr. Portner delivered a thorough, comprehensive exam and listened closely to every concern, answering all my questions and never rushing me. The difference from my last appointment at another place in town was huge. I feel confident and cared for--and I'm moving my whole family to CLEC. If you want expert care with genuine kindness and clear communication, this is the place. Highly recommend!

Misleading and Unethical Billing Practices - Avoid If You Have Insurance…read more I chose Cheat Lake Eye Care because they claimed to accept Davis Vision, but that turned out to be completely misleading. First, they told me that my contact lens fitting class wasn't covered--when I knew for a fact that Davis Vision covers it 100%. Then, when I pushed back, they told me I could pay out-of-pocket and get reimbursed by Davis Vision. That was also a lie. When I called Davis Vision directly, they confirmed that the class was covered and that Cheat Lake Eye Care was supposed to bill them directly--not me. Even after Davis Vision contacted the office to clarify this, they still refused to bill insurance. Instead, Dr. Portner left me a voicemail (while she was on vacation) explaining that she simply doesn't trust Davis Vision to reimburse her, so she forces patients to pay upfront. She even admitted she's considering dropping Davis Vision altogether--yet still advertises as accepting it. Here's part of what she said: "My office policy for the insertion and removal class is a mandatory paid-at-time-of-service. We've been burned one too many times... Davis is untrustworthy. I'm literally considering dropping them as a plan altogether. You are welcome to go anywhere else to fit for your contacts, but if you would like to be fit with us with Davis Vision, we will do a complimentary 10% discount." So not only did they falsely claim the service wasn't covered, but they also misled me into thinking I could get reimbursed--when in reality, they were supposed to handle the billing themselves. If an office claims to accept an insurance plan, they should honor the terms of that coverage--not force patients to pay out-of-pocket because they don't want to deal with insurance. This was a frustrating, unprofessional experience, and I won't be returning. If you have vision insurance, I strongly advise getting all costs confirmed in writing before booking an appointment here. Misleading and Unethical Billing Practices - Avoid If You Have Insurance

been going there for years cant get any better than this thank you all best staff and Doctorsread more

I had Lasik surgery with Dr. Raju and his staff. There is not enough good things to say about this…read moreoffice. It was a wonderful experience. Dr. Raju and staff made me feel at ease and took great care of me throughout the whole process. Along with all the great feelings I have about this office, Dr. Raju donates the cost of Lasik Eye Surgery to the Eye Relief Project, which helps children in other countries receive eye care and surgeries to prevent blindness. Before going to those franchise type Lasik places you should check out the Mon Eye Clinic.