Don't go to Morgantown Eye Associates if you have insurance!!! They apparently don't know how…read moreinsurance works or they are just too lazy to bill the insurance. My son Alex went there today for the second time and was told for the second time that they couldn't bill his insurance and that he had to pay that day. Alex being 19 just did what they said and left. I thought after a few days of back and forth with these people last time about the insurance that this was settled. They assured me that it was. Honestly, I should have known they didn't care and it wasn't over when they never provided an itemized bill, so we could submit a claim to the insurance. He had to ask for both itemized bills at today's appointment. They just want their money! Alex said he saw a different doctor today and he didn't even know why was there. This place isn't worth your time or your money!!!

They do not disclose all the extra upcharge expenses, and they do not show any prices on frames…read more The optometrist gets commission on glasses, so they try to pick them out for you and hide the prices until you are about to pay. Do not go here if you like price transparency, I have still not received an itemized receipt and the person in charge of my exam called me and lied about disclosing the extra pricing. Even with good insurance, you will be charged $200-$300 more than your quoted copays and material coverages. Frames are price inflated 200-300% retail pricing. Very Sketchy, avoid like the plague.

Dr. Kerr is phenomenal! He quite literally saved my life, and he is so thorough with his patients,…read moreand when he feels something is off he goes above and beyond to make sure that you're okay. He sent me to the ER as a precautionary to get an MRI to check things out and when I tell you, he had to have known! He knew. I had a severe case of hydrocephalus that would have never been found had he not followed his intuition. We got that solved and after i recovered I got my new glasses!

If only Zero or negative (-) stars could be given…read more My husband had to go twice. Had the exam, chose his glasses, and the first prescription was wrong. Couldn't see properly at all. They schedule another appointment but was a month out. Second time around the prescription was wrong again! He then asked for a refund. At which point the customer service turned from nice to downright mean and nasty. Additionally they only granted half of the cost as a refund. The reason for a half refund, some excuse of a restocking fee. Over $200 for a restocking fee for glasses that were made wrong twice and never worn. Would not recommend this place at all.

I did a consult while traveling and spoke with the DR regarding some eye issues my son and I were…read morehaving. Dr Jonathan was super informative and helpful and I have a much better understanding of our eye issues and treatment !

I don't understand the negative reviews. Yes, getting an appointment takes a while, but that is…read moredue to demand. Also, this used to be a two-doctor practice - the other one retired. If your prescription changes only slightly, the doctor is upfront and tells you that you don't need a new prescription unless you want to. Unlike other places, they are not trying to automatically sell you new glasses.

Excellent eye doctor. Staff is great. Everyone here cares about my eye health. Have recommended…read morethem and they had great experiences, too.

Had a wonderful experience with the dr and set a follow up to pick out my frames and they have…read moredisappeared!!! Closed shop and gone - and me without my new prescription.

I got my first pair of glasses here a few months ago (I am 29). I was nervous about the process…read moreand they really took their time with me, I looked at 10-15 pairs. The woman who helped me said that she would also be the one to adjust the glasses to fit my face and make my lenses for me. They also do eye exams, though I went to a different optometrist for this. I looked at a few other places in town and the Looking Glass had the best selection of glasses by far. My wife, who also wears glasses was with me and we had to restrain her from buying glasses and sunglasses. A very cool thing that they do is after they sell you a pair of glasses, they will not restock the same style, they say they do this to keep current and out of respect for the customer's individuality.