this place costs more money than their competitors (spectrum optical and WVU Eye Institute ). Their…read moreservice is trash it took them 2 months to get us a pair of glasses they said take 2 weeks, and when we finally got the glasses the frames were broken. My wife was told to stop calling even though we had paid for the glasses upfront and they were late. To top it all off when we went to the Vision Center at the WVU Eye Institute They saw that Eyecare Center never canceled with the insurance, they were still trying to get paid for glasses that were returned. Please do not waste your time with this place. WVU Eye Institute is the best from my opinion, but Spectrum Optical is another option better than Eyecare Center.

Worst customer service ever. I got semi frameless glasses here last year and had nothing but…read moretrouble with them. The lens (both sides) fall out constantly. And without them o , I can't see. So I am here every week (sometimes twice) getting them fixed. I asked the clerk last week what I should do if it keeps happening and he said just to "keep coming back in." Just left there today and the clerk said "let me show you how to fix these yourself if ot happens again." I explained to her that without glasses on I was unable to see anything, let alone fix anything. She went in the back room, fixed and cleaned them. She came out and handed them to me then turned around and walked away. I spent almost $400 on these last year. You think they'd be a little more respectful and professional. Awful glasses, awful place and awful service

Best eye care experience I've ever had. The CLEC staff were kind, prepared, and completely…read moretransparent about insurance coverage. Dr. Portner delivered a thorough, comprehensive exam and listened closely to every concern, answering all my questions and never rushing me. The difference from my last appointment at another place in town was huge. I feel confident and cared for--and I'm moving my whole family to CLEC. If you want expert care with genuine kindness and clear communication, this is the place. Highly recommend!

Misleading and Unethical Billing Practices - Avoid If You Have Insurance…read more I chose Cheat Lake Eye Care because they claimed to accept Davis Vision, but that turned out to be completely misleading. First, they told me that my contact lens fitting class wasn't covered--when I knew for a fact that Davis Vision covers it 100%. Then, when I pushed back, they told me I could pay out-of-pocket and get reimbursed by Davis Vision. That was also a lie. When I called Davis Vision directly, they confirmed that the class was covered and that Cheat Lake Eye Care was supposed to bill them directly--not me. Even after Davis Vision contacted the office to clarify this, they still refused to bill insurance. Instead, Dr. Portner left me a voicemail (while she was on vacation) explaining that she simply doesn't trust Davis Vision to reimburse her, so she forces patients to pay upfront. She even admitted she's considering dropping Davis Vision altogether--yet still advertises as accepting it. Here's part of what she said: "My office policy for the insertion and removal class is a mandatory paid-at-time-of-service. We've been burned one too many times... Davis is untrustworthy. I'm literally considering dropping them as a plan altogether. You are welcome to go anywhere else to fit for your contacts, but if you would like to be fit with us with Davis Vision, we will do a complimentary 10% discount." So not only did they falsely claim the service wasn't covered, but they also misled me into thinking I could get reimbursed--when in reality, they were supposed to handle the billing themselves. If an office claims to accept an insurance plan, they should honor the terms of that coverage--not force patients to pay out-of-pocket because they don't want to deal with insurance. This was a frustrating, unprofessional experience, and I won't be returning. If you have vision insurance, I strongly advise getting all costs confirmed in writing before booking an appointment here. Misleading and Unethical Billing Practices - Avoid If You Have Insurance

My son found Optical 101 when he was attending WVU, told us about his exceptional experience and…read moreour entire family now calls Optical 101 home for all our eye care, and we travel some distance! They're the best!

Optical 101 is so great. The staff is all incredibly friendly and they're very comprehensive. They…read moredo color blindness and depth perception tests and are very thorough. Incredible service!

Had a wonderful experience with the dr and set a follow up to pick out my frames and they have…read moredisappeared!!! Closed shop and gone - and me without my new prescription.

I got my first pair of glasses here a few months ago (I am 29). I was nervous about the process…read moreand they really took their time with me, I looked at 10-15 pairs. The woman who helped me said that she would also be the one to adjust the glasses to fit my face and make my lenses for me. They also do eye exams, though I went to a different optometrist for this. I looked at a few other places in town and the Looking Glass had the best selection of glasses by far. My wife, who also wears glasses was with me and we had to restrain her from buying glasses and sunglasses. A very cool thing that they do is after they sell you a pair of glasses, they will not restock the same style, they say they do this to keep current and out of respect for the customer's individuality.

It was amazing I left out of there feeling completely relieved I could see again they no longer…read moreeats they were empty no longer swollen just what I needed

I have been to several optometrists over the years. Dr. Zalar is the best!! Very friendly,…read moreknowledgeable and thorough. The office staff was very efficient and professional as well. My glasses broke on a trip to WV and I saw the sign and went in. Fortunately he was able to see me and conducted a thorough eye exam for glasses and contacts. He explained everything he was seeing inside my eye and showed me the detailed photos. He recommended and gave me a sample of contacts which last 30 days. I never liked wearing contacts because they dry quickly and I can't even tell these are in. The best part is, I don't even need reading glasses with these lenses. All of this for a more than reasonable price. He didn't try to up-sell me and it was such a pleasant experience.Simply awesome!!!!

Caring staff. Choice of eyewear is wonderful. Location is easy access. Never a problem with billing.read more

Dr. Gresak always finds the perfect correction for my vision. Joey is the best to help you with…read moreglasses.

Doctor Bardes is one of the best. Always professional and knowledgeable staff was greatread more

I was told that the Doctor would not see me because I declined the eye dilation But after multiple…read moreexits from the associate she said he would see me!!! I had already been waiting for 1 hour with no doctor so I politely left the appointment. My original appointment was for an eye problem but it quickly turned in a yearly exam. Definitely not a patient practice but is a money grubbing practice. I don't recommend using this eye doctor to have anything d

I had Lasik surgery with Dr. Raju and his staff. There is not enough good things to say about this…read moreoffice. It was a wonderful experience. Dr. Raju and staff made me feel at ease and took great care of me throughout the whole process. Along with all the great feelings I have about this office, Dr. Raju donates the cost of Lasik Eye Surgery to the Eye Relief Project, which helps children in other countries receive eye care and surgeries to prevent blindness. Before going to those franchise type Lasik places you should check out the Mon Eye Clinic.