I miss Dr Hank. He was the best. The staff has always been a bit rude but with Dr Hank gone the…read moreplace isn't the same.

Great experience. A courteous staff that explained all my options. They got me in and out with…read morethe information I needed to make an informed decision.

In August 2019 he performed cataract surgery on my left eye. I have had nothing but trouble with…read moreit. I have reached out and talked to whomever answers the phone there and voiced my concerns. She told me they would get back with me. No one has ever called me back. Trust me I have talked to the answering person numerous times with no call back. They were sure quick to take my $. I had to pay 500$ up front before they would even schedule surgery. I did everything he told me to do. I haven't seen him since Recovery he told me to see my regular eye doctor so I did. STRANGE! Since August I have had to have my prescription changed two (2) times. My regular eye doctor said when he changed my prescription the second time that my eyes were significantly worse and he couldn't explain it. I have talked to others who have had this done and they don't need glasses now. My daughter had both eyes done, but she went to Ruby. She never had a problem one. And didn't need prescription glasses. I have a cataract on my right eye also but it's not ready for surgery yet. But when it is I am going to Ruby. Folks I would recommend you not go to this doctor. They take your money and are done with you. All they needed to do was give me a call back and work with me on what could be causing my problems with the eye, but they WON'T even do that. What a shame. And what about the older folks who use his services? Not me ever again. Make your own choice, but beware, I have shared my experience.

Very disappointing business practice. I was scheduled to have an eye exam for December 26th. The…read moreappointment was made two months ago. I received a call today and was informed that Dr. Faris decided he did not want to work that day. So, they had the nerve to try to get me to schedule another appointment for February. That would make it four months from the time i originally scheduled the appointment. Very disappointing!! Nothing like waiting till the last minute to let someone down. Not what you would call professional business practice. I would not recommend this business to anyone now!!

Saw 2 different doctors. The first was polite but not good. The second was pompous and acted like…read moreI was bothering him. Nice building. The staff seemed great. I don't know how they stay in business

Have recently been to My Eye Dr for several eye related issues. All the staff has been excellent…read morefrom the front desk to the medical staff. Check in went very smoothly and the wait has always been minimal. Check out went well also. Kudos to My Eye Dr!

After seeing multiple optometrists and eye specialists, in different States (and countries) for a…read moreserious eye condition, I saw Dr Umbel. Due to loss of vision over the years, the visit was to determine whether I vision could be corrected enough with eyeglasses (which previous doctors had not been able to do properly). For the first time, I had someone who took extra, extra time to help with a prescription for glasses that helped me finally function again! She understood the complexities of the eye conditions being dealt with, which included environmental components and Lyme infection. She was patient, understanding and quite knowledgeable. Even though my insurance did not cover the latest visit with Fick Eyecare, I chose to pay out of pocket due to the positive experiences with Dr Umbel. I highly recommend her and appreciate her abilities, patience, friendliness.

Will definatly not be returning here…read more To start, we went in person to make my daughter her yearly appointment, confirming, IN PERSON, to make sure they still took CHIPS, as not all eye doctors do. We had gone here last year for her, but still wanted to comfirm as things change. They comfirmed they did still take CHIPS. We made the appointment, there in the office, and my husband requested off so we didn't have to bring all the kids into the office. The day before the appointment we get a text message saying we had to pay full price, as the doctor in the office she was scheduled with did not take CHIPS....the other doctor did. Which is why we comfirmed in the first place, in person, when we made the appointment. We had to reschedule on a diffrent day with the doctor who would accept CHIPS. Wasted day off for my husband. CHIPS pays for 1 eye exam a year, fully. Get to the office, waited 45 minutes to be seen, eye emergency, which happens, of course. But, the doctor spent 5 minutes with my daughter, flipping through the exam quickly, never even having her read a line correctly before saying "ok" and moving on. He then said her eyes were way worse than before, wrote the script, and we were charged $40 (which CHIPS is supposed to pay, so confused on why the extra?) and were told on top of that if we had a CHIPS plan with a co pay we'd be billed seperatly for anything else owed... Get home and my husband was unaware she wanted a contact prescription, not just glasses. They were never even asked what they were wanting, or my daughter would've spoke up. Failure on us there, but wish they'd of asked and not just assumed. My doctor asks what I am there for... We call and the say bring her back in, but we will owe $60 extra for the contacts prescription. Now at $100, plus whatever CHIPS pays them, and then any potentional Co-Pays? Ok, sucks but it is what it is. Once we go back and they realize it's her first time with contacts...now it's another $40 for them to show her how to use them. So an extra $100 on top of the $40 we just paid!? And they can't teach her to use them today, we'd have to come back another day for that. We just left. Now I can't trust the prescription I have for her glasses, as he spent no time with her and never even let her read a line right before moving on? She gets 1 appointment a year which is wasted, and we are out the $40 because I cannot trust the prescription he wrote. I will go to my normal eye doctor, as a non-insurance self pay is way cheaper! $140 what I have to pay them plus whatever you bill CHIPS and potential co-pays? For a simple eye appointment? That's insane! Horrible experience and wouldn't recommend.

One of the oldest urgent care clinics in North Central WV. It has definitely outgrown its current…read morelocation. The intersection where it is located has become one of the most painful places to get out of due to the addition of a new road which serves as an alternative to the Interstate for those skipping from Eastpointe to the Meadowbrook Mall area. The clinic is always busy and it has not been well kept over the years. Even with the addition of at least two other clinics nearby this one continues to be the one of choice for the Clarksburg/Bridgeport area. Like most urgent care clinics it is open almost all day and they do not take appointments. The wait time is average and really depends on the number of people waiting in line. The waiting room is not big enough and at times it feels like a breeding ground for germs. This clinic offers a little more than most and there are primary care offices upstairs. It's better than waiting for a doctor's appointment or going to the hospital, but with other clinics not to far away I'm not sure why people keep going back to such an old place.

If you can avoid this place, please try to. Our family has received really bad medical service…read morehere. I was prescribed a medicine that I am allergic to. That allergy was on file and I told them of the allergy the day of my visit. I had to have x-rays retaken elsewhere because MedBrook 'misplaced' them. My husband was billed for a procedure neither of us had done there.