I took my child here for a simple visit regarding GI issues. Before coming in, I called the office and specifically asked about the total cost of the visit since I was paying out of pocket. I was quoted $120 over the phone. When I arrived, I confirmed this amount multiple times with the front desk and was repeatedly assured that the total cost for the appointment would be $120 -- nothing more.
During the visit, the pediatrician ordered a lab test. At no point did anyone mention that this would incur an additional, separate charge from an outside lab, nor was I told what the test would cost. There was also no disclosure of this on checkout. This was after I had repeatedly asked about the price of the visit and told the employees that I was paying out of pocket.
Weeks later, I received a ~$900 bill from the lab. Naturally, I called the office and spoke with the owner. Instead of showing any professionalism or accountability, she was impatient, combative, and dismissive. When I pointed out that her staff misrepresented the costs and failed to disclose the lab fees, she flatly said, "We're not going to pay your bills." She offered no solution and insisted that they had no responsibility to inform patients about incurring additional costs. She claimed that she could "ask the lab" to lower the fee -- which is obviously meaningless.
I addressed the bill directly with the lab, but this office has zero transparency, poor communication, and no sense of responsibility for misleading their patients. They advertise a family-friendly practice yet operate with deceptive billing and an appalling lack of professionalism.
If you're paying out of pocket or simply expect honest communication about costs, stay away from this clinic. I will never return and would strongly advise other parents to look elsewhere. read more
