This store is neat and clean, and the items are exactly where the App says they'll be -- Aisle and Bay codes work. The variety of items is plentiful and you can always find what you need for any home-related project. The service is generally good, and my experience today processing refunds (3 different receipts) was pleasant and fast, but on ocassion the customer service needs to improve--SMILE! Ask the customer how you can assist them!!!! The one thing I will caution you about is the complete inability to reach the store management if you are dissatisfied! I had two really bad experiences on VERY EXPENSIVE purchases ($11,000.00 in windows once and the other time $3,000.00 for a washer and dryer). On both occasions I had to write the office of the CEO of Lowe's before I heard from Brian Smagacz the store Manager; the "Helpful Hardware Man" he is not. My concerns were NOT addressed to my satisfaction. Even with the customer relations snafus I think this store is well above average and better than the Home Depot around the corner. read more

Great service and great selections. I love this store and its location. I use it frequently.

The wood I needed for a project at Lowe's on 83st was bad. We went thru at least 50 pieces to find wht we could use. None was usable but on the above rack was new wood. Couldn't get any1 to help. Finally a guy said he would get them down 4 us after going to the customer care station and asking 4 a manager. Over a hr later he was shut down by a cashier name Rossa. Who said no as if we supposed to take bad wood 4 our project. Called the manager he/she never showed up. If ur trying to take care home improvement do not go there. U will waste ur time I finally went to Home Depot who took care of me. I c now y tht place is always empty. Bad customer service and over a hr of my time. Thru off my whole day time is $. read more

I will never do business with this company again, they tell you one thing and they do another, from the store clerk all the way to corporate you get the runaround. I purchased three security storm doors which came up to almost $1900. They sent someone out to measure the my door frame. Apparently this person didn't know what they were doing. The doors were ordered once they were to be installed two doors the third door didn't fit I was told by corporate that they would rectify the issue because the sales woman was very nasty and I spoke to someone in corporate I was told that because of the rude and nasty way that I was treated by their representative that I will get the for free now I'm getting the runaround. I'm asking everyone not to do any business with Lowe's again they are so unprofessional and it feels like a little con game with them. I will go to Home Depot or Menards For now on. read more

Wow. This team takes customer service to the next level. Shout out to the Wally on the Kitchen Improvement Team and Management!!! Great attention to detail and THOROUGH to make sure you are getting exactly what you need and delivering on high quality and expectations. Thank you for your patience and assistance. Everyone was very helpful. People were straight forward about what they knew and didn't know, AND they directed me to the person(s) who did know the correct info on the specific projects in working. The only complain I have was actually about one of Lowe's vendors. She kept interrupting the Lowe's employee who was trying to answer my question. read more

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I came to the return counter to bring back some pipe the cashier tried to rob me shorted me 100$ then ran off like I'm not going to count my change now I'm standing here 15/30 minutes later waiting on them to count the register and run the cameras back as a contractor my time is valuable and I will or be returning even though the electrical guy is the best I just can't be bothered with the supply st robbing me read more

I went to Lowes (83rd & Holland) to buy some plexiglass, I found the item and I wanted to get it cut to a specific size. I ask a girl to call someone that could help. I watch her the whole time (no call or announcement over the mic), all she did was play on her phone. I go and find a young man who immediately said he just punched out however he did walk down to ask the customer service guys to call someone to help. After yet another 15 minutes waiting I left the store. Young people mess with Lowes money, the item I has was about $100.00, both individuals I spoke with were not older than 25. Other than quick items I need I won't be back to this location. I hate to drive out to other folk's neighborhoods to get good service. I used to frequent this Lowes because at one time their service was good (much better than the Home Depot a few blocks away). Our own young people mess things up! read more

I did curbside pickup for a metal shed. The experience was amazing. It was a little frustrating when getting there and nothing was ready. But the people were extremely nice which made up for the frustration. So in all, I would have to say it was a good experience! read more

Lowe's Home Improvement - Hardware Stores Near Me - Chicago, Illinois

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I am only writing this review because I got some amazing guest service. I came in this store right before closing when people are usually over it. I asked Apryll for something they didn't have ... after telling me they didn't have it, she took it a step further by helping me find it somewhere else. She was very pleasant and helpful. Outstanding guest service. So if you have to go in Lowes Hardware ask for Apryll she is amazing. Bring her flowers read more

Lowe's Home Improvement - It's of the amazing person, I had the pleasure of meeting. - Hardware Stores Near Me - Chicago, Illinois

I placed an order to have a dishwasher delivered and installed and to have my old machine removed, all for an additional fee. Today, when they dropped off the machine, I informed the delivery men of the haul away and installment arrangement I'd made and they asked if the old machine had been disconnected; I told them yes. A few minutes later, when I returned to the kitchen, the box containing the new machine was sitting in the middle of my kitchen, the old machine had not been removed, and the delivery men were gone. I called the corporate support office to report the incident and they informed me that delivery people don't install appliances (even though he asked me if the old machine had been disconnected) and that it might take up to 7 days for someone to install the new machine and remove the old one. What I'd like to know is 1: Why wasn't I informed of this policy when I paid for the services? 2. Why didn't the delivery guys mention the policy at the time of delivery? This whole process strikes me as underhanded and unprofessional. I'm very dissatisfied and disappointed. And I have a huge box sitting in the middle of my kitchen for, possibly, the next week. read more

Lowe's Home Improvement - This was left in the middle of my kitchen floor. - Hardware Stores Near Me - Chicago, Illinois

I went in looking for a specific item in appliances . Brittany was very nice and helpful with all of my questions answered. It was a great experience. read more

This place is the best, man. I'm telling you! Lowes place is one of the most iconic shops that I have ever been to and it definitely does not disappoint every time I go there. This place is clean and tidy, you would really love looking around and discovering the shop's every item. Every essential need that you need to improve your estate is here. From a simple desk to lamps and stuff. Not all that, their products are really all top notch. Immaculate, all are in good and high qualities. Since I got my own condo unit, this is the first place I would always go to if ever I need to either buy or repair some of my belongings. I'll do my best to go to the place. It is not just about their products yet also their phenomenal service. Their employees are really polite, patient and professional. They would really assist you at every part of the place and help you to find what you need. They also state their opinions on which are the best supplies they have and the best ones that are in an even higher quality. Definitely recommending this place! No issue whatsoever and I really love their products and supplies. Thank you for the wonderful service as well as the opinion that really helped me a lot! Keep up the great work! kudos! read more

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I just wanted to thank the employee with last name Ortega, I believe. He helped me on last wall where the construction supplies and assisted me with screw assortment i wanted. He was very knowledgeable and insightful to my request. read more

Horrible phone service and there is always a lot of workers walking around and they still have bad customer service ..... and nobody's is in the department I need them in read more

Horrible service. If you can go to any other Lowe's or Home Depot save yourself the time and disappointment. I placed an online order and arrived to pick it up. I followed the instructions on the placards in the parking lot to call the store number and dial the extension - 4140. I had to complete this process twice because there's no prompt to dial an extension and I had to reach customer service first. When the customer service rep answered she asked for my order numbers and I supplied them. She explained that it would take 10 minutes for the order to be completed and brought to my car. She stated, "Don't leave the parking lot". Ok, if someone is saying don't leave the parking space then the order should be on its way out. Right? Wrong. 45 minutes later, I decide to shop my own order. After waiting in a line to enter the store and gathering the 5 items that I ordered I proceed to the register. At the first register I informed that the store has an old payment system and doesn't accept Apple Pay or Google pay. I leave that line to get into the customer service line. After waiting in that line for 25 minutes I encounter 2 more customers who have also had issues with online orders/curbside pickup. One woman stated that she had ordered YESTERDAY and that she was told that her order was ready. To her dismay, the associate sent to pull her order could only find ONE of the items she purchased. After the young lady in customer service sent her away, they found her order but the woman had already left the store. To make a long story short, I was able to complete my order but only after shopping for it myself. I could've saved an hour and 45 minutes by just doing the work myself. This store is not equipped to handle online orders/curbside pickup. Don't fall for it. What was intended to be a convenience, actually turned into a huge inconvenience. Ugh. read more

Called to ask a question. The woman was having a side conversation while I was on the phone with her. Terrible customer service. Will not be shopping there. read more

The first thing Lowes can do is better accommodate their customers when a mistake is made on their end. After waiting several months for Lowes to deliver the privacy fence that I purchased, when they arrived, Lowes delivered the wrong pallet. After being told that my pallet will be expedited, I waited another two months for the delivery & install to be completed. The second thing Lowes can do is replace the contact company called "Premier Fence". After giving Lowes the "Plat Of Survey" of my property, the workers from Premier Fence still managed to cut the underground electrical power line from my house to the garage while digging the holes for the posts. "Oops" is what was told to me after the damage was done. Then one of the workers proceeded to tell me that they were not responsible for cutting or damaging private lines. $2500 dollars is what Premier Fence cost me out of pocket for their mistake. I will Never use or recommend Lowes to do another installation/project on my property again. I am Completely Disappointed and Dissatisfied with the Entire Installation process that Lowes has to offer. read more

Never ever buy a major appliance from this store. They send out jack leg service companies who will lie about the work they do to get paid from Lowe's. Service rep came out and clearly was over his head and was calling supervisors. He was suppose to call back never did and sent in a report stating that everything was working fine. Now my appliance is not working and Lowe's doesn't want to repair. Spoke to several dummies Lowes has working on customer service and got further frustrated. read more

We purchased a Samsung washer and dryer from Lowe's in Chatham. We thought we would shop in the neighborhood as opposed to going outside of the area. Our dryer went out on October 6 we contacted Lowe's who then connected us with the service provider. after setting up an appointment they never showed up and they stopped answering their phone. Lowe's they sent us to another service provider. After numerous phone calls the situation is still unresolved. Lowe's uses outside contractors for service. They have no control over this process. If you complain you get "lip service ". No call back to see if the issue is resolved. We'll NEVER purchase an appliance from Lowe's again. We'd rather shop at Abt. read more

This store was the only place that had a short water heater I needed. I ordered and paid for it online. Received an email acknowledgement and I should wait for an email saying it was ready. That never happened. I went the next day, parked in the pickup space, called the phone number on the sign. It said to use 4140 extension....doesn't work. Called again & got customer service....unable to understand a word she said. Gave her the order number and where I was parked.....30 min later nothing. 4 cars came while we were there picked up their order in 10 min and left while we sat. Finally a young man came buy we asked for help. It took him another 45 minutes. All toll were sat there for over an hour. Horrible service, person answering the phone could care less. read more

Lowes is the "Target" of hardware stores. Their locations are always more organized, cleaner, and modern compared to other hardware stores. However, you're going to pay a little more. But to us it's worth it. This location is no different. When you walk inside it doesn't look like a chaotic warehouse. The staff there was very professional and helped us find what we were looking for in a timely matter. They seem to have everything in stock. If anybody has gone shopping in this area they know that most stores are crowded and hectic. We try to avoid this area at all costs. However, this Lowes location is an outlier. We will be returning soon. read more

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I the worst experience with this Lowes!! If I could zero stars, I surely would have. I placed an order 3 months ago for blinds. First the wrong ones received. Then, I ordered cordless and of course received corded ones. I DO NOT recommend the store on 83rd South Holland! I am still in disbelief!! read more

If I could give this location zero stars I would. Utterly disappointed at the down right lack of professionalism and horrendous customer service I've recieved from Lowe's located in Chicago on 83rd & Steward. On 8/26/19, my husband and I purchased a range for our kitchen. We were told that the delivery of the range would be around or on 9/12/19. The associate stated that we would receive a phone call the day before the delivery, to let us know what time to expect the delivery. About a week before 9/12/19, we received a call from the store associate stating the there was a manufacturing delay on our range and that the delivery date was pushed back another two weeks to 9/26/19. We received a call from a trucking company on 9/11/19, stating that they would be delivering our range on 9/12/19. My husband attempted to call the store several times but was unable to speak with anyone because he was placed on hold several times and then the call was finally disconnected by the store. On 9/12/19, my husband went to the store to discuss the delivery with an associate. The associate stated that in their system the delivery was not scheduled until 9/26/19. My husband asked if they can reschedule the delivery and the associate rescheduled the delivery for 9/18/19. We did not receive a phone call on 9/17/19, so my husband returned to the store on 9/18/19 and the assistant manager stated that the item was not in the store and that the delivery was not scheduled until 9/26/19. On 9/20/19, we received a phone call from a store associate stating that our range was in the store and was scheduled to be delivered on 9/22/19 between 2:30pm and 6:30pm. On 9/22/19 at 5:15pm, we called the delivery vendor to find out when the range will be arriving. The associate stated that the range was not placed on their truck for delivery. Essentially our PAID FOR stove is being held hostage by this store. With so many home improvement competitors in this market, do yourself a favor, patronize a company with professionalism, superior customer and one who will appreciate your business. read more

I went to this location to buy a wall oven and schedule an installation. The employee helped me schedule someone to come measure and explained after that, they would contact me and recommend an oven based on the sizes. The installer came, measure, and stated that the store would call me the next week (post-Thanksgiving holiday). I reached out to the store on 11/29 as I had not heard from anyone about ordering and wanted to ask if I had to order via the store or online. I was asked by the employee in Appliances what oven I had picked out. I asked if they had any recommendations and she said that no. Luckily I had been looking online and had an idea of what I needed. I placed an order over the phone for an oven, the install, the install kit, and the "custom work" needed (it's a weird size so they needed to make a cut- the reason I went to them). Never received a confirmation e-mail from the store that the order had been placed. I was told my oven would be delivered to the store by the "Delivery Date" estimated on the website. I ended up having to exchange for a new oven as the original was delayed. I confirmed with the store and with a customer service person who processed the exchange that everything else would still be the same- that Lowe's would be doing the install and the installer would still be picking up from the store. The customer service person said yes, everything would still be the same and that the only thing changing would be the oven. I received a call from Lowe's saying that there would be a delay in the delivery, which was fine. I then received a call from the installer to schedule the installation. I asked if they could still schedule it without an oven being delivered, which the answer was no and it had appeared that they received the information in error. The installer gave me their number to call back once the order was in so I did not have to wait for the store to contact them. Lowe's called to tell me the order was delivered and I left a message with the installer that the order was in. I then received a call from the delivery company recording that evening confirming my Lowe's delivery would be delivered to my home "tomorrow between 11 and 1". I called the company back and was unable to get someone to pick up. I called the store and, after being bounced around on hold, I was able to speak to someone in deliveries to explain that no, my order was not being delivered to my house but was supposed to be picked up by the Lowe's installer when I was able to schedule the installation (at this point, I had not heard back from the installer). The person I spoke with confirmed that the delivery would skip my house and that they would hold it at the store until the installer picked it up as previously discussed. I heard back from the company scheduling the install and was able to schedule it. They confirmed they'd let the store know. Between that day and the delivery, I talked to the store multiple times telling them that no, I am not having the oven delivered to my house and that their installer will be picking it up. I spoke to people multiple times in one day repeatedly explaining this. I spoke to someone at the store the day before the install when they called to ask when I was picking up my oven. I stated that I was not picking it up but per many previous calls the Lowe's installer would be picking it up the next day for the installation. I then received a call on on the install date from the installer that the store could not find my order and that they were saying it was delivered to my house. I explained to him that I had spoken to the store on multiple occasions that the order was being picked up by him at the store- that the order was not being delivered to my house. He apologized and said he would keep working with the store to find out what was going on. The installer then called back 30 minutes later confirming that they had found the oven and it was on their truck. The installation went fine. I asked the installer what happened at the store, and he said that they could not find the order originally but then an employee asked the delivery manager, who said it was up at customer service because "the customer said she was coming to pick it up last week". DO NOT USE IF YOU NEED AN INSTALL. You'll get nothing but headaches from a disorganized mess. read more

I typically get pretty good customer service here. Associates eager to help find what's needed. I brought in a paint sample that I'd cut from the wall. I was preparing to do some touch up work. They're color match technology quickly find an exact match. Found a gallon of Val spar for about $25. Downside was that even though it was a busy SATURDAY they only had one or two registered open and none of the self service lanes. read more

I came in to get a piece of wood and have it cut to size. I walked through the store and picked up a few things, went to get a piece of wood and headed to the wood cutting machine. No employees around for aisles and aisles. I called the store from my cell and said I needed help in the wood cutting area, they announced it....crickets. I called 15 minuets later, they announced it....crickets. read more

I worked with the Pro Desk at this location and found the staff to be patient and professional. I also witnessed them handling an irate customer and they maintained their patience well. Jayne S read more

Great customer service... Hands down better than that other " home improvment" store!!! Clean and neat at all times... People actually help and know what they speak of... And if they don't they will get someone who does without a 20 minute wait read more

Lowe's Home Improvement - Hands down better than other close by home improvement store - Hardware Stores Near Me - Chicago, Illinois

I called to verify if Lowe's has a specific part and I've been transferred 5 times so far. Finally I was hung up on after an associate in lawn and garden took the call. Terrible customer service. I just want to know if the part is available to purchase and instead I am left with a feeling to tell everyone I know not to shop at Lowe's. Ridiculous! read more

Haven't been to this Lowes in almost 3 yrs and finallu decided to try again and its STILL SUCKS MAJOR B*LLS!! still has 1 lane open for check out. still no workers around when you need help and the ones I found look and act like they don't want to be bothered! Finally learned my lesson and will not be returning. read more

Asked 4 people for help. Each one said they'd get somebody. Stood there for 15 minutes with no help. Just going to go to Home Depot. I don't know why they even bother having employees. read more

I purchased a 75 gallon water heater in April of 2016. I also purchased an extended warranty. My water heater stopped producing hot water. Called the store and got the run around. Had to call 3 times. Was put on hold 2 times and got disconnected. Nobody could find my paper work. The final call I was instructed to call a 877 number. Was transferred to the manufacturer. Finally I was connected to someone who wanted to know a plethora of information. I was given the number of 2 vendors to call. Nobody informed me that I would have to go through so many calls to get service. Lowes doesn't keep your information in their computers. So if you get an extended warranty make sure you keep the receipt and hope it doesn't fade when you need it. I will never but anything from Lowes again. read more

Lowe's Home Improvement - Don't trust the hype on warranties - Hardware Stores Near Me - Chicago, Illinois

This store is unorganized and employees don't want to assist in looking for things. I will continue to bypass this store and go to either Menards or Home Depot. They stand at the register talking and are the slowest ever. Please retrain staff what customer services means not just point to the aisle but to get off your ass and walk to show someone where an item is!!! Maybe you should truly eliminate cashiers and have all self check out since they talk more than work. read more

Service is horrible employees make it obvious that they're not interested in assisting their customers ended up making my purchase online

The one star is for their Customer Service department. I went in there to pick up an online order, and I literally waited in line for 20 minutes with one person ahead of me and 3 people behind the counter! Finally after about 15 minutes, the one that came over (Kayla) gave me a blank look and told me that somebody else would help me! Then she walked away. If I hadn't already placed my order online and received a $15 discount, I would've walked out! read more

I ordered a vacuum from one of their location and a few weeks later they called to tell me that my vacuum was ready for pick up. You can imagine my surprise when I went in to pick up the vacuum and they told me that they would not honor the price I had already paid for for the vacuum. I spent a couple of hours there- spoke to the manager and instead of honoring the AMOUT I HAD ALREADY PAID- they told me they couldn't and gave me a refund. What kind of store is this? And what kind of corporation allows their store to mistreat their customers- where is the customer service ? There is absolutely not reason why I shouldn't have been able to pick up a vacuum that I had already paid for- with no issues but instead I drove about 45 minutes if not more to a store only to come home empty handed. read more

I'm going to give this Lowes location only two stars one the stores very clean and well-stocked butt where are all of the employees I could not find not one person to help me find a radiator vent valve read more

Man oh man, what have I been missing? It's a sure bet that when I walk into a Home Depot, the first cart that I grab will go CLANK CLANK CLANK as soon as I start rolling it, it never fails. Why can't Home Depot fix those raggedy ass carts that they give us access to? I digress... As of late Lowes has done a number on me with their customer service and their friendly staff. This store is quietly nestled behind Home Depot on the south side. The store is clean and the Associates appear to work hard and are very helpful. That's all I ask for when I go to these Home Improvement Stores, just give me someone that can help me and then let me the hell out of there. Lowes stole my loyalty to Home Depot, it's up to them to keep it. read more

Was at a Lowe's in the burbs and special ordered an oval shower curtain rod which was delivered to our door a week later. It disappointingly turned out to be an over priced flimsy product, so i took it to the store on 83rd for a return. The manager told me that i would have to go back to the store i purchased it from. Needless to say the conversation went south from there, i kept emphasizing the fact that both stores are the same store in that they are both Lowe's to which he kept replying that they were two distinctively different stores. I dug my heels in the ground and said i wasn't leaving until he at least gave me a store credit which he eventually reluctantly did. As for the rest of the store's personnel they have all been great, which is why i keep coming back. Whereas everyone i've ever encountered at the Home Depot on 87th act as if they'd rather be somewhere else. read more

If you go to Homie Depot instead of Lowe's.....you're a dummy. Here the associates actually help you because they have (gasp) product knowledge. There is absolutely no reason to spend your money with people who act like you're disturbing them or like they're doing you a favor by doing their JOB...take your money where it's appreciated. read more