Great curbside pickup service! I ordered bags of dirt and mulch. They were fast and efficient. For mulch pickup you have to check in by curbside and then go to the right side of the building by the garden center where they will load your car. read more

I thought I would take advantage of their curbside pickup. When I got there, I called the phone number for them to bring my order out. I gave the worker a tip for bringing my order out. When I got home I noticed my order was wrong. I called to let them know that my order was wrong. I gave them the information on the piece that I didn't receive and requested that they have it ready for me. I told them that I had an extra part and asked if I can see the guy who brought me the incorrect piece to make the exchange. When I got there, the person who brought my order out wasn't there, so I thought I would go inside for help. I made the mistake of being patient and standing in line waiting for assistance. Then somebody else, walked in directly to the table and got to go in front of me. That person was helped immediately while 2 employees continued to keep their heads down without offering assistance. Finally I spoke up and asked for some assistance and I explained that I had the wrong piece, I gave them my order number and identified the piece that I was missing. While I was waiting the other 2 people looked up and asked if I was being helped. I was expecting for somebody to bring me the piece that I was missing. Eventually somebody else asked me what it was I was waiting for and they told me that I had to go find the piece that I ordered. At that point I asked them to cancel because I did not wish to look around the store for the correct piece without assistance. I can acknowledge that I should have checked my order before loading up my vehicle and then driving uncomfortably home. I made the mistake to assume the person getting my order together may verify and the person whom brought my items out, would check as well. But I didn't order curbside pickup so that I can go inside to be ignored, and then told that I had to find the item myself in the store. I don't expect their competitors to be any better at verifying items or providing any type of customer service experience. So suggest that if you use curbside pickup you verify the items before you drive off. I also suggest being aggressive if you need assistance, otherwise the staff here will ignore you. read more

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First bought dryer paid for installation dryer did not not work installers did not check it too see if it worked. Second machine installed improperly set off fire alarm. Never put a a lamp on the hose. Very poor customer care waited three weeks for second machine and now after paying to have it installed I will install it myself. Never again Lowe's 1-2 3 strikes your out wouldn't by a ham sandwich there. read more

STORE IS SO BAD STAY AWAY DO NOT ORDER ANYTHING DELIVER NEVER CAME I ordered on line a dryer never received delivery but they charged my credit card and stated it could take up to 15 days for a refund- they deliver co 3rd party signed falsely that I received the dryer to my house and they returned the dryer back to the store they never even came to my house i waited from 8am to 8pm they never answer phone or it rings forever and they hang up on you the manager and the assist manager are never there either lunch or they went home nobody has voice mail or a phone they answer you all are a poor joke of an operation read more

Lowe's in Butler, NJ is the worst. We've been waiting 50 minutes for someone to come to the "pick up" desk. I've talked to two other associates who seem to believe that customer service doesn't really matter. They say, "I'll look into it" and then disappear. Or they say they don't know where the person at the pickup desk is and then walk away. I guess there's no truth in advertising here: "customer service -- our promise." PS Update: as we were waiting for someone to retrieve our order, Another customer came up to the pick up desk and gave them his order number. They went in the back to retrieve his folding table. Two minutes later they came back and said the table was there but that an associate had decided to use it, it was scratched and would he like to take it used? My son cracked me up when he said, "dad, that's like someone at Wendy's taking a bite out of your hamburger because they were hungry." LOL read more

Lowe's Home Improvement - Lowe's false advertising. Customer Service is NOT a priority or a promise. - Hardware Stores Near Me - Butler, New Jersey

Returns suck and managers are not empowered to provide customer service. I am a frequent shopper of home improvement materials and I rarely return anything because I would rather keep a small stock of spare parts on hand to avoid a trip from time to time. Tonight I did make a trip to return a few tile samples and some overage I had from a backsplash job. I was very dissatisfied by the customer service I received at the return desk. I was told that without a receipt - no return can be processed - without exception. They CAN scan your credit card and see if any matching purchases are found by their system however after scanning every credit card I had they were unable to find any matches. While they were scanning, I searched through my email and found receipts for all but one single solitary tile that I had purchased as a sample. The receipt was only 1 month old and DID show one of the credit cards I had provided but if I didn't have that email, it felt like they were happy to have an excuse to not process my return. That last tile that was worth a dollar and change? They didn't care at all that it could not be returned. That measly dollar and the lack of any apparent desire to provide good customer service is the reason it is going to be a very long time before I can bring myself to go back to any Lowes. read more

This complaint is for the store on route 23 in butler NJ. I have now called this location 5 times in the last hour. First, I was on hold trying to reach Millwork and it rang for 10 minutes. I hung up and called back and hit zero for the operator. A gentleman (term used loosely) picked up, and said "someone should be in millwork, let me try them again" So, he transfers me again and it rings for 10 minutes, so I hang up and call back. I get the same man again and tell him what happened. I ask for a manager. He proceeds to try and transfer me to a manager and hangs up on me. I call back AGAIN, on hold for 5 minutes get THE SAME man again and DEMAND a manager. I then ask his name and he HANGS UP ON ME I called back AGAIN, hit zero and a woman picks up. I immediately as her name. She says Amanda. I ask her what the name of the man is in customer service (who must be standing next to her) she says there is no man there, I explain my story to her and I audibly hear her chuckle. I then ask her for a manager and I have now been on hold for over 15 minutes waiting. While I have been waiting, on another phone, I called the customer service number and they are now trying to reach a manager in that store while I wait with 2 phones on hold I ask you......is this worth it??? why would you shop here? read more

They are often referred to as "Big Box Stores" suggesting they are impersonal and cold. Today we had just the opposite experience. Our refrigerator suddenly died, Lowes website said they could have one on-site in 24 hours. After we ordered it an email said they couldn't deliver for 7 days. I called the Lowes manager in Butler at 9pm, his name is Dan. He investigated why there was a delay, his store was out of stock. He located nearby supply and followed up with me the next day several times to confirm delivery. Today it is so easy to turn a deaf ear, blame I/T, a website or the delivery team instead of taking responsibility. Dan, the Store Manager, by his example has delivered a positive customer experience and thus a loyal customer. Cheers to Dan, as soon as the fridge cools my beer I will drink one to his honor! read more

I had issues with my pick up order because I made the mistakes and created an extra hour of work for myself. HOWEVER, Todd and Chris were so patient and kind trying to help me. They did and the trip was successful! Maybe they were so helpful because I treated them like human beings, who are flawed like the rest of us? A little patience and understanding with what some employees are forced to deal with, goes a long way my friends. read more

Lowe's Home Improvement - Unfinished Cabinet - Hardware Stores Near Me - Butler, New Jersey

I bought appliances. They never delivered them . They say they delivered them . Wrong . I wait 3 separate days no appliances . A store that sells appliances finds it too difficult to get them too the customer . It easier to put people on hold and transfer them endlessly . I hope they go out business ! read more

Nothing to do with covid as you can see complains have been going on forever in this store. Can't even get anyone on the phone. Had to cancel my $1k order. How great that they can afford to lose customers and sales due to really poor customer service. read more

Paul in the pro center was very helpful with helping us finding the right Color for our siding project . We only need a few pieces of siding . He was very busy but took The time out to help us and go out of his way. We went to Lowe's in Morristown ( no help) and 2 Home Depots which didn't help Us at all. Lowe's is very lucky to have a great associate in this location. Will shop in this Lowe's first . Thanks again Paul read more

Try getting anyone on the phone!! They put you on hold forever. Twenty minutes later you get a busy signal and the phone just goes dead.

They were not able to deliver my appliance . so unprepared. they did not have the proper supplies that I was told they would have. trucking Co manager very rude. A disgrace the treatment is very poor from Home Depot Customer Service. read more

Update 2/2/19: Home Depot was packed and Lowe's was empty. I know why. I went In for 1 small item. At 10:30AM on Saturday 1 register open with 50 people on line. 3 store associates in the lumber aisle having a good old laugh. 1 lady selling windows by the front door and every single cart was scattered around the parking lot so I carried a 2 year old around the store. Finally I left my item mid aisle where I was on line and left. They spent a year renovating the plumbing area and must have forgot to put self checkout in. What a joke. After placing an internet order the carrier XPO called the day before the scheduled delivery to cancel as snow was coming. No big deal. The day after the snow and each day for FIVE DAYS after that I called and the store said someone would have to call back. No one has called back. Now my order was placed TEN days ago and I'm told the trucks are delivering salt? How about you deliver the order that was placed first? Order cancelled. There's a Home Depot next door. On my way there now. Besides this experience I have stood in line to pay at this store for 30 minutes while employees stand outside the door smoking or hanging out in the corner on the phone. I used to like Lowe's but I spend way too much money there to be treated second rate. read more

I will never go to this place again. In short, the staff treat the customers like idiots. You could be standing a foot in front of a "customer service" person and you will not be acknowledged. I have even gone twice, thinking maybe I was seeing things, but no, they still continued to ignore me. I ordered some things on-line for pick-up and also purchased stuff once I drove there, I made sure I didn't look like a lunatic and even showered. Unlike most of their staff, maybe that was my problem. I will never set foot in that store again. read more

Went to purchase multiple lighting fixtures for my house. I was alone and needed assistance getting the big, bulky boxes. I asked the associate in the lighting department and was laughed at for not providing a cart (my fault but didn't think I deserved to be laughed at) and then given attitude when asked if he could help me load the boxes into the cart. I've never felt more stupid and disrespected in my life. I'm never going back. I'll go to Home Depot right up the street. read more

Went in for a few things on Saturday afternoon. The place was dead. 3 girls at Customer Service laughing, enjoying their shift. Had a question about outdoor furniture being not marked on clearance and was told "the best thing is to bring the item to the register and have us scan it." Well, it was a picnic table. I wasn't really prepared to put a table on my back, carry to the register, just to see the price. When confronted with the idiocy of the situation, they then paged 3 different people to come get us a price. Nobody really had an answer in the end, except to say "oh the Summer clearances are mostly gone. That's regular price." Really? Why all the signage? It's August 11th! Summer clearance is over?!?!? All time wasted. It was a real effort for these people! Sorry to actually want to spend $$$. Insane!!! The laziness and incompetence is a disease! Every time I go to Lowe's it's a bad experience. Go to Home Depot down the road. They pretend to care better than this place. I'll never go again. read more

Worst run operation I have ever seen. One person at a single register for a line of 12 customers. I saw 8 other employees wander by. I stopped one of them, politely, and asked why there's only one open register for a line this long - his response, like out of a comedy "it's not my department - go to customer service if you have a problem" . Really ?! Lol read more

The store itself is very clean, however the customer service should be a negative number. I walked through 8 aisles straight during my visit and didn't see one associate on both sides. When I did find an employee, I asked him where sheets of paneling was, and i was told "he's busy looking for a flag to help lead a forklift drive" and pretty much walked right past me. This isn't the first time this has happened. Im there daily and it is EXTREMELY DIFFICULT to find employees in most departments. Thank god I know the store myself, because finding someone who actually works there is next to impossible. And even you do find someone, GOD FORBID they actually stop to help you. I also was purchasing 100 bags of black mulch and had asked an outdoor garden associate to help me bring the pallet to my truck on the side of the building. I was told " I have to wait an hour" for them to finish moving stuff around to consolidate the half empty pallets into full pallets. I worked at home depot for over 7 years and ID BE FIRED if I told a customer they had to wait an hour after purchasing 100 Bags of mulch! Thats only 2 of my wonderful experiences at this place. God bless me read more

"Lowe's welcomes veterans." Really? Not based on my experience. Home Depot is much more veteran friendly. Incident location: Lowe's store-- Butler, NJ--US Route 23 North; date: 5/19/19. After being jerked around from the cashier to the requested "store manager" who actually was Customer Service, obtaining a veterans discount with my proper NJ state issued drivers license identifying me as a veteran was not worth the effort at Lowes. I wrote to the president of Lowe's, Marvin R. Ellison and never got a response. Home Depot is more veteran friendly. I will shop for all of my home needs at Home Depot. Based on my experience, I would not shop at Lowe's. Rich N. read more

So let me start off by saying first of all this Lowe's is the worst I've ever been to so we went there to get DeWalt power tools right we needed like seven of them and we waited for 45 minutes four pages later nobody comes into the tool aisle to help us okay there's no Associates down at that end they're all at the other end all grouped together like in a couple of Isles and nobody helped us I will never go back to Lowe's again this Butler store April 24th 4:45 in the afternoon the managers there should be fired because they don't know how to run a store and when I made a complaint to the manager he Shrugged his shoulders to me and said oh well what do you want me to do about it holy crap I've never seen a corporate business like that ran I never seen the head supervisor not give a s*** about how it's ran I just can't believe it no wonder why Home Depot is so good there's always workers in the aisles and there's always workers in the power tool Isles first of all to stop thefts second of all to help their customers so now we left after 50 minutes of being in the store and not getting any help going back and forth to the guy at the cash register to do the PA and nobody to help us holy s*** they might as well just sell their store to Home Depot because you know what they're losing so much money we would have probably spent a couple of grand there today but now I'm going to Home Depot to get my tools terrible business I will never use Lowe's again read more

I like Lowe's. It's a much better version of Home Depot as far as atmosphere. Lots of decorating ideas and decent prices although I think Home Depot May be a tad cheaper. Guess you pay a little extra for the decor here. If I had to pick between the two, I'd come here. read more

Lowe's Home Improvement - Hardware Stores Near Me - Butler, New Jersey

The sales manager here is the rudest woman ever. Wouldn't honor my coupon today. Went to Home depot! If you see this woman, run! read more

Lowe's Home Improvement - Very rude sales manager....on her phone ofcourse!!! - Hardware Stores Near Me - Butler, New Jersey

Very bad customer service. I usually have building supplies delivered by a competitor but chose to give Lowe's a chance. Big mistake! Received a large order where Lowe's decided to substitute a lesser item without approval. A call was placed to Riverdale, NJ Lowe's where I was transferred repeatedly from department to department. After calling back and asking Customer Service to not transfer me and listen to my problem I was assured correct item would arrive 6 days later. Not a big deal since it was a large project and didn't need the item in question for at least a week. Later that day I get a call explaining the item wasn't in stock, even though the webpage indicated 24 in stock, I was told there would be a refund for the material. The fund never happened. Now I'm out the money and material. Bad form Lowe's!!!!! I'll never use Lowe's again. read more

This Lowe's treats the differently-abled as second class citizens. They have 3 shopper assist scooters at their store for the past year, 2 of which are out of order, and the third does not hold a charge and literally goes 1 mile per hour! That is unacceptable, being that the store is 25 aisles long, each aisle is 10 feet wide (20 ft including shelving units) and 300 feet long. How is someone that can't walk supposed to shop? And the manager, Rich, said that he had "no clue that the scooters were out of order" but the first thing you see when you walk in the front door is the big "Out of Order" signs that they printed and posted on the units. And being a manager, isn't it his job to know about any shopper-assistive devices? read more

Lowe's Home Improvement - Hardware Stores Near Me - Butler, New Jersey

Ugh. I love Lowe's; they have a veteran discount, and the stores are always clean and well-organized. But the first two times I've ordered online for store pickup at this store they couldn't find my order and I waited over 45 minutes. The THIRD time I ordered online they did the same thing and after 45 min I asked for a refund so I could just get out if there and they told me it would take 30 min to process the refund. I went on the app and texted with a rep and they refunded me within 3 minutes. So Lowe's is a good company, but this location is not upholding their reputation for me. read more

Just wanted to say thank you to Sage and his crew who helped me get some water when I thought all was lost. This was my 3rd trip to exchange our 5-gallon water jugs when the store was sold out. As I was dejectedly returning to my car, Sage popped out to call me back! He had gone honey-badger in the water stacks and found me enough to keep us going. Thanks for going the extra mile for this thirsty lady! read more

The salesperson was excellent. But then I went to pay for the delivery and install of a new dishwasher and my experience changed. Lowe's couldn't decide if my purchase was a delivery or pick up. So they apparently listed it as a pick up because three days later I called to see where my dishwasher was and they didn't have it listed as a delivery and install. They didn't even have my address. Going back to get a refund and heading straight to Home Depot or PCRichard. No more Lowe's. read more

A female employee flat-out told me to mind my own business when I pointed out she was not wearing a mask. Numerous employees and customers wearing masks incorrectly or not at all. This is totally unacceptable given the current pandemic. Don't shop here if you can avoid it read more

Their sub contractor for plumbing installation is bullshit. Don't use them! I got the run around 4 times today and took a day off of work. Who compensates that I work for myself. Get your appliances elsewhere read more

This Lowe's is just awful. They are under staffed with insufficiently trained employees and have antiquated computer systems. Over the summer only one register worked in the garden dept and I had to wait 20 mins for a manager to override a plant that was on sale. Meanwhile the line just starts to grow while we all just stand there and wait. The person in front of me left a cart full of plants because he was waiting for the same reason for 20 mins. This is just one of the horrible experiences I have had here I could keep going but you get the point. Just hope you don't have a problem because they have 1 person working returns and customers service and no one knows anything. Be prepared to spend your whole day waiting for help that you will never get. It's sad they will probably be out of business soon. read more

I ordered a gas grill on line yesterday was told I had to go in person to get my military discount,made arrangement to have a relative w/truck go with me to pick it up while enroute to the store called to check on order they kept hanging up on me went on line to check and found they cancelled my order.no notice was given to me. I am now going to Home Depot and will buy one there. Lowe's really knows how treat Vets and customers read more

I ordered "rubber mulch" from Lowes on may 5th, 2020. At that time I was told there would be a delay in shipping and the order, 40 bags, would be shipped on May, 13th. That is the last I heard from Lowes. Every day I check, because it is necessary for me to be home to take delivery. I called Customer care, but after holding for 30 minutes, the connection on thier side was so bad, I could barely hear what they said. I thint I was told I would receive an E-mail soon. I have still not gotten anything. I tried again to call Customer Care but I got a message that the wait time is more than 45 minutes, which probibly means one hour +. It should be called Customer-Don't -Care. I will never order anything from Lowes again! It is a month since the order. I would cancel, but I can't find what I need anywhere else! read more

Absolutely the worst store for customer service ever. Their professionalism is non existent and their excuses are insulting. I was receiving texts for orders other people were ordering and when I tried to contact the manager he was either 'on leave' or 'on vacation' and his assistant manager Darwin wouldn't even answer the phone. Deena promised to correct the error and call me back but never did - Melissa was the only one with a brain and pleasant to talk to who solved the problem immediately. They need to recruit a training officer to improve their work ethics and get rid of the absentee manager !!!! read more

Bought a water softener from Lowe's as well as their protection plan. Less than a year after purchase water was leaking from the connector. I have a finished basement so I called Lowe's immediately. Kept following up with them and asked if I could use my own plumber. They said if I did so, the warranty would be voided. I waited and waited and was finally told there was no one in New Jersey who was available to do a repair!!!! So why do they sell warranty plans??? It is easier for them to replace the unit than to repair it. Did $12,000 worth of damage and corporate was impossible to deal with. BBB is toothless so that led nowhere. Even contacted Dept of Consumer Affairs and that went nowhere. Finally contacted Bamboozled of The Star-Ledger who first contacted Lowe's corporate to verify info and got no response. They wound up publishing my story but I was out $1,000 deductible and hours spent on the phone with the adjusters and Lowe's Corporate. And Lowe's still has an A rating on BBB. Pays to pay!!! read more

Honestly 1 star is even too much!! Lowes in Butler has the worst customer service I have EVER experienced!! I purchased a refrigerator on line and was given a delivery date ...which was not met! I was then given 3 more delivery dates that were also not met! I was told the refrigerator was not in stock several times, to then be told it was in stock but did not make the truck. The excuses are endless !! I am giving them one more try and then I will cancel my order and NEVER buy anything from them again!! Oh... by the way I let the CS phone ring for over 45 minutes..drove to the store waited on the CS line and showed the CS person that the phone was still ringing in her store and no one is answering it!! read more

The worst customer service EVER! You walk into the store and it's as if you entered a private residence - employees clearly wearing their Lowe's vests do all that they can to avoid eye contact and dodge customers. There was ONE helpful associate who couldn't answer my question so he tried to help me by bringing me to the area with the equipment I was inquiring about. I knew the item I wanted, I had researched it online beforehand, it just needed to be ordered. The associate in outdoor equipment was UNBELIEVABLY RUDE! I told him exactly what I wanted and his DIRECT QUOTE was: "Nah, you don't want that- it's made in China! You get what you pay for!" VERY CONDESCENDING! Needless to say I left there without buying ANYTHING. It's a shame because I live so close and my entire family lives so close but now we will go out of our way to try Home Depot in Riverdale. Hopefully their customer service has some training and basic human decency. read more

Always friendly customer service and always willing to help. Store is always bright, clean and organized. A very relaxing shopping experience. read more

I have purchased all my appliances with this store through the years and every time I do something is wrong! I kept going back because they have "free delivery " well you get what you pay for, lowes is awful. First, let's start with my fridge, they delivered it couldn't get door on and after a few attempts they told me they had to leave with one door offfff! I called lowes they did nothing!!!! I had to have my husband put door on!!!! Now , last March 2021 my dryer broke soo I went and purchased a dryer it was $900 so not cheap, they make u purchase new vent, when delivered they didn't use it said I didn't need it, sooooo my husband replaced it himself, the dryer is 8 months old and does not dry clothes and so I called today no one answered for half hour, so I drove up there and the manager said there is nothing he could do, you only have 30 days!!!! 30 days? My dryer is broke after 9 months!!!! They were horrible!!! Please find somewhere else To buy appliances! I have had nothing but issues with this store! Tina Catalano read more