1. My City Doors

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Staten Island, NY

My City Doors

3.0 (2 reviews)
Closed • 11:00 am - 7:00 pm

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Services - My City Doors

Door framing

Door installation

Door removal

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1 month ago

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2 years ago

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Raymour & Flanigan Furniture and Mattress Store

Raymour & Flanigan Furniture and Mattress Store

(86 reviews)

$$$

Heartland Village

After 11 years of sleeping on my comfy Beautyrest Elite mattress, it started to sag down and I knew…read moreit was time for a new one.  I let my fingers do the perusing, first stop: Raymour & Flanigan!  The selection of new mattresses online was so vast that a trip to my local store (Staten Island, NY) was in short order. Arriving around 11 am the next day, I was met by "CK" who took me on a whirlwind tour of their huge mattress selection.  I explained that the mattress needed to be "Extra Firm" and my preferred brand was Beautyrest (Simmons).  CK and I discussed various pricing points and other options and I settled on a gorgeous bed set.  The box spring (which I never could stand to begin with) was replaced with a "Reverie 3EM Foldable Adjustable Base" which was not only more sturdy than a box spring, but a lot of durable and lasted 2x as long. Later I found out the base has electronics and hydraulics to effectively turn the bed into a "Craftmatic" adjustable bed.  Remember those commercials from the 1980s?  Anyways with CK guiding me through my purchase, I bought a gorgeous Extra Firm mattress, the adjustable base, a stunning chrome headboard & footboard, and as always their Five-year Platinum warranty package which included a free mattress protector, WOW!  CK worked out an AMAZING price that I was more than happy with and offered delivery and installation the very next day. I highly recommend CK, not only for being extremely knowledgeable but for his caring demeanor, friendly and professional attitude, and sense of humor to boot.  A complete package deal.

I didn't think it could get worse but trust me, it does. After numerous calls and messages I went…read moreback to the store for a second time. They finally contacted me for a service call. The store told me not to worry. They would have to replace both because they are falling apart. Well... not the case. The service man comes. Tells us..." oh yes, these are coming apart at the stitching in all different places. This is not your fault. These will both be under manufacturer warranty. Let's not forget that the loveseat recliner had broke too. He fixed the recliner. He then proceeded to tell us that this company has changed dramatically. That they basically fired most live agents and have everything going through a central message and that's why it is so difficult to contact anyone. He said that he is constantly going on calls to fix furniture that falling apart and that so many people are experiencing the same issues. He assured us of his recommendation which was to replace under manufacturer warranty. Now keep in mind that my situation is unique. When I first purchased these in April of 2025, the following day when we put the recliner on the couch up we heard a rip and noticed the seam ripped. I went to the store. They said... absolutely they will replace under manufacturer warranty. Tech comes, takes pics. The service calls and tells me my only Option is to use my diamond protection plan. I was horrified but she literally told me (in a very nasty way) " nope, the furniture is in your house, it's yours, you caused it, you replace it". I knew I was going to get nowhere and I had just remodeled my home. I ate it and used the plan. I had to pay over $200 to have them deliver. So after the money they charge for the plan you also pay that. When I told the store what had happened. They told me I was crazy and that I was , "bullied into using the plan and that it is only good one time". My hope was that it was a freak thing and God willing that would be the only issue. Fast forward a few months and I notice the same things happening all over the couch and starting on the loveseat. So here we are. The service calls after the tech leaves. She tells me... you can use your diamond protection plan for the loveseat but we can't do anything for you about the couch. You already used the plan on that. I explained that the tech told me it would be under manufacturer. The couches are falling apart. She said.."noooooo. The tech said there was a stain on the couch. I made her show us the picture. I felt like I was going insane. It's a microfiber couch. It literally Looks light one way dark the other. One swipe of the had and look different. There was no Stain. And why not replace the loveseat under manufacturer. That,they didn't even offer. She explained that the only way to use manufacturers warranty is if there is No sign of use. lol. So.. you get a Manufacturers warranty for a year on a couch but if you sit on the couch then nope. You don't get it. Think about that..."you can't SIT on the couch". She was rude, dismissive. Told me..."sorry. You're stuck with it. The only thing you could do is pay half price and delivery fee for a new one. So basically... the only option is to buy a new couch in less than a year. Because we all know how much companies mark up their prices. She wanted me to pay 1,000 and the 250. Basically, they were charging me their cost or close to it give or take. What I've learned from this... They have no decency for customers. They will not replace anything under manufacturer. And they trained to deny everything. When you are told they are escalating your situation, that is also a lie. They never call. If I can prevent even one person from buying from this place it's worth my "very long" review but it needed to be explained. They are horrible and all liars. And when their tech guy and store manager tell me that I should have gone to Bobs you know that's a problem. Btw... when I try to write on their posts to warn other customers, they erase my posts. Imagine a company of that size having that much time on their hands. ‍

Macy's Furniture Gallery

Macy's Furniture Gallery

(19 reviews)

$$$

Heartland Village

Absolutely love the selection here...We had an amazing experience and i highly recommend Sara…read moreassociate JOE P! He is by far one of the most knowledgeable sales associates I have ever met and will also give his personal opinion if you ask. Without a doubt we will return here for all of our furniture needs in the future and hope that he will still be there when we do. I had spent months agonizing over purchasing two sofas for our living room and finally chose tufted vintage sofas for our new apartment. We ended up having to change plans at the last minute and find another apartment. Joe was able to cancel our order and give us a complete refund while we searched for a new place. When we eventually found our current apartment, we had to go with a more modern style and I came to the store multiple times to change my mind. Although my husband was about to go crazy, joe was very patient and knowledgeable about their product selection. We ended up purchasing a beautiful sofa and chaise in a dark gray color. Not only are they beautiful and fit my taste perfectly, but they are comfortable and have stood up to wear. I highly recommend Macy's furniture gallery, and suggest asking Joe if you have any questions!

Love all the furniture and the quality Macys always has to offer. The sales person always…read moreprofessional and not pushy at all. Macys always has being my place to go for Furniture always great deals and the best quality you can find in the island.

Raymour & Flanigan Furniture and Mattress Outlet

Raymour & Flanigan Furniture and Mattress Outlet

(2 reviews)

Heartland Village

I ordered a lift recliner on October 5 for my husband, who depends on it for his health condition…read more It was delivered today and worked for only two hours before both the lift and recline stopped completely. I called the delivery company, and the technician who set it up came back after I showed him on WhatsApp that it wasn't working. When he tried it again, it suddenly worked -- but now I have no trust in its reliability. What if it stops again when my husband is in it? My husband and I are both over 70, and I had to bring our old chair up from the basement by myself so he'd have something safe to use. Customer service still hasn't called back, even after I reported the issue. This is unacceptable. Selling and delivering an unreliable chair to seniors, then ignoring urgent calls for help, is disgraceful. Avoid this company. Update: Received a call from supervisor Rosa -- the same person who handled my purchase. She refused to take the chair back, claiming it's non-refundable, though I was told otherwise at the time of sale. She only offered an exchange. Feel zero appreciation. I still haven't received my invoice. Feel completely scammed and disappointed.

Top quality furniture. Definitely get yourfurniture form ther don't go to local furniture store on…read moreRichmond ave noble . They have similar furniture but you always end up getting something else instead of what your ordered since the manufacture is out of stock always.

My City Doors - doorsales - Updated October 2026

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