Oh my goodness! I was freaking out about some broken pieces from the pipe system but the staff here…read morewere so helpful and encouraging. Set me up with what I needed and gave me instructions on how to work it. Im so grateful! Definitely not going anywhere else.

Watch out with the credit card extra charges in this store!…read more Today I went to Holly to get a Algaecide ($74) and for my surprise they added 3 dollars for credit card charges! I questioned the manager and he gave me some absurd excuse that "wasn't their policy" and that everyone gets charged everywhere. Come on, you have the deal with your card processing company and you are passing your original fees to your clients? If that's your deal at least be straight with us. So, I went to a different pool store to get other chemicals and used the same credit card and was not charged extra fees. I honestly think this is just greed and trying to grow their bottom of line on our backs! Not coming back here ever again!

WARNING I wouldn't…read morego so far as to call this a business as the purpose of a business is to provide a service in exchange for a fee. Mike had no problem collecting a $250 deposit and then continued to gaslight my wife and I into thinking we were simply waiting for a part for the next 13 months. In that time, she became pregnant and having an operational fireplace would have come in very handy, but instead we compromised on having NONE of our phone calls returned and almost zero communication. Calling Hot Concepts unprofessional would be an insult to some of the bad businesses on Staten Island. I'm only giving it 1-star because the option for negative stars doesn't exist. Do not hit send on that phone call if you're thinking about calling him. There are responsive fireplace repair businesses elsewhere. please do some due diligence and don't say you weren't warned.

Showed up for the estimate over an hour late (no apology) Charged a $250 consultation fee (which…read morewas never disclosed on the front end) Would never hire him!

This store is beautiful! Always loved the Ridgewood location, so seeing there's one closer, I had…read moreto stop by. It has a lovely selection of furniture and a super helpful staff that want to help you make the right decision. 5 stars!

From the owner: Backyard Living began in 2000 as a charming local shop in Ridgewood, NJ, founded by Tom Vielbig and…read moreTeri Grajo with a passion for creating beautiful outdoor spaces. Their vision was simple yet powerful: offer stylish, high-quality outdoor furniture paired with a personal, neighborly shopping experience. Over the next two decades, Backyard Living became a beloved destination for homeowners and designers seeking a more curated, inspired approach to outdoor living. In 2023, the torch was passed to husband-and-wife team Patrick and Beth Connor. As long-time admirers of the store and its legacy, they brought fresh energy, a commitment to excellence, and a vision to grow the brand while honoring its roots. Their first big step: opening a second Backyard Living location in Short Hills in early 2025. While our footprint has expanded, our philosophy hasn’t changed. We still believe that luxury outdoor living should be accessible, enjoyable, and uniquely personal. We’ve invested in creating a showroom experience that sparks creativity and simplifies the design process. With complimentary design consultations, exceptional customer care, and thoughtful touches throughout—from our White Glove delivery to our seasonal Holiday Shop—we aim to delight and surprise at every turn. What started as a single storefront has grown into a destination for the Tri-State’s most discerning outdoor enthusiasts. And we’re just getting started. Inspired. Outdoor. Living

1st and foremost I wanna say I shopped at the store for many years I purchased all my furniture and…read moremy family but this year I'm very disappointed at the service I have received When I received My bedroom said it was damage I have to wait at least 3 months for my dresser and my mirror to come in I ordered a chair I also purchased a lobster which I have to wait until August but my main concern is is that you deliver me my mattress what a broken head a broken frame the mattress was sunk in I had to go to the hospital because my back gave out several times on me if it wasn't for the saleswoman Lenny that has dealt with me for many years and my family I am so disappointed My husband had to apply wood and water for the bed to raise up for a week to sleep in it I felt like I was in the twilight Twilight Zone sinking away as the mattress was given in I went to speak to one of the managers and he told me he would get back to me because the owner was away in his country to this day I still have not got any recognitions bat any recognition's back I spent over 7000 in the store I am a valuable customer and I'm very upset how do you feel if you can't sleep for a month and a 1/2 and come to find out you have a defected mattress Do you feel when you purchase your furniture and it comes that comes to you damage I'm just kidding you damage what do you do when I really like this store and my family always goes there I'm screaming for help and I still have things that I purchase and I order I'm gonna be a customer that has to write the Better Business Bureau or you're gonna treat me right The port Richmond Avenue store on Staten Island and you know who I am I'm just saying help me compensate me for all my damage

From the owner: Since 1991, Home Furnishings Depot has been committed to treating each customer like a neighbor --…read morebecause they are! Our family provides stunning bedroom and living room furniture and other unique pieces to people all over the city seeking quality and affordability. With an ever-changing inventory that's constantly updated on our website, there's always something you'll want to take home with you here. You won't have to do it all yourself though -- we provide free delivery across the entire city! Stop by and visit us today, and let our family help furnish your space with quality.

Excellent service, very knowledgeable salespeople. Very patient and extremely helpful in explaining…read moremy questions.

Although Ace mails me coupons to my house, from its location on Victory Blvd., it doesn't accept…read moreits own coupons as it claims it doesn't show up on their register. Instead of $7 off, I would up with $2.52 off. This is false advertising as I am persuaded to shop at that store instead of another like Home Depot. The mailed coupon that manipulated me to shop there is not honored as it should ethically.

I am very unhappy with my purchase. First of all Anthony…read morequoted me all different prices but then I was told I was never given a lower price. The quality of my purchase was not the same as the one I saw in the showroom. I was going to purchase additional furniture but after this experience i will not be returning. The day of the delivery was a disaster they kept postponing the delivery time NEVER AGAIN

I purchased a bedroom set was told I would be able to make my payments monthly they were being…read moretaken out weekly when I called they said they never said monthly but my whole family was with me they heard Anthony say monthly I also told them there was a scratch across my headboard and was told there was nothing that could be done. I would never buy anything from that company again they are not trustworthy at all

Save your money to make a purchase from a reputable establishment. The quality of the items on…read moredisplay vs what you actually receive for the price is false advertising. I do not know who they are hiring to assemble the items that arrive to my home, but it's obviously someone who's vision impaired. Furthermore, the timeframe in which you receive your items is ridiculous, along with the non existent communication, and the constant phone tag game to the delivery department in New Jersey, plus the one sales representative who they have working the store in Staten Island, whose always out the store, in addition to their poor attitudes. I'm surprised they are still functioning.

Listen to the last person STAY AWAY FROM FURNITURE ZONE in NJ. Mike is the worst sales man, the…read moregirls are okay but MIKE is the worst, they took my deposit, I waited over 2months for delivery and when I did receive delivery I reserved a couch w no legs and no wholes to put legs on. I hate to do 1 star, they get no star from me. PLEASE DONT GO THERE, DONT WAIST YOUR MONEY, Mike is getting rich of inisint hard working people.

How can one store mess up so much? First of all, selection was quite limited and when we finally…read moresettled on pieces we liked it took another hour (on top of when we were browsing and selecting) just to put together the paperwork. After everything was signed and done, they tried to place our order only to realize that they can't deliver to Long Island (which was the first thing we asked them when we entered the store). Later that day we get a call that, they figured out a way to deliver the furniture, but we will have to come back next week and show them ID in person. We come back and look over the order information, only to realize that they ordered one nightstand instead of two. Next of, a couple days before our delivery was scheduled we got a call that the coffee table we ordered was no longer available. Come delivery day (almost a month later), they not only delivered the wrong colored sectional, but the completely wrong bedroom set after we specially pointed out every piece we wanted to the manager in person! They completely ruined my new apartment. Update: The situation has (finally) been resolved and all of the proper furniture was delivered today. I have to give a huge thank you to the management for working to quickly resolve everything.

The sales rep was very helpful , nice and pleasant . Will recommend to family and friendsread more

Priced out the fireplace extraordinaire 864 by me in Bellmore. The wait was 12 weeks for…read moreinstallation and there was a significant up charge for an elbow in the venting. Called NYC Fireplaces and spoke to Stephanie who was extremely polite, knowledgeable and helpful. The unit was $2000 less than it would have been from the Bellmore store. NYC fireplaces installed the unit in a week and a half and the install came out perfectly. Raphi meticulously cut the siding for the vent cap and the install came out perfectly. Would highly recommended the team at this store.

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

Not gonna lie, worst furniture ever. Every single piece I bought from them has already broken. I…read moremoved to a new apartment two months ago and bought my living room and bedroom from them. So far everything has broken. I'm not rough and my furniture usually lasts me years never have I ever had furniture turn into trash within the first month. The couch wasn't put together accurately the first time and I had to tell them that they switched the cushion and the back piece, and the two arm rests were also switched sides and are backwards. I was veryyyyy confused. They fixed it but the bottom metal stand of the couch was hanging by a thread and I knew that it won't last from the first minute. I wish everything was cheap at least I wouldn't have been as mad.. - You can look at my Yelp account, this is my first ever negative review. I don't usually like to speak on my negative experiences. But if I had seen this review I wouldn't have bought from here.

The professionalism of Exceptional is beyond exception . I bought two bedroom set and dining room…read morefrom them starting Twenty Thirteen and am totally satisfied with items delivery and service not to mention sales guy . Thank you wish I could see your showroom online