WARNING I wouldn't…read morego so far as to call this a business as the purpose of a business is to provide a service in exchange for a fee. Mike had no problem collecting a $250 deposit and then continued to gaslight my wife and I into thinking we were simply waiting for a part for the next 13 months. In that time, she became pregnant and having an operational fireplace would have come in very handy, but instead we compromised on having NONE of our phone calls returned and almost zero communication. Calling Hot Concepts unprofessional would be an insult to some of the bad businesses on Staten Island. I'm only giving it 1-star because the option for negative stars doesn't exist. Do not hit send on that phone call if you're thinking about calling him. There are responsive fireplace repair businesses elsewhere. please do some due diligence and don't say you weren't warned.

Showed up for the estimate over an hour late (no apology) Charged a $250 consultation fee (which…read morewas never disclosed on the front end) Would never hire him!

This store is beautiful! Always loved the Ridgewood location, so seeing there's one closer, I had…read moreto stop by. It has a lovely selection of furniture and a super helpful staff that want to help you make the right decision. 5 stars!

From the owner: Backyard Living began in 2000 as a charming local shop in Ridgewood, NJ, founded by Tom Vielbig and…read moreTeri Grajo with a passion for creating beautiful outdoor spaces. Their vision was simple yet powerful: offer stylish, high-quality outdoor furniture paired with a personal, neighborly shopping experience. Over the next two decades, Backyard Living became a beloved destination for homeowners and designers seeking a more curated, inspired approach to outdoor living. In 2023, the torch was passed to husband-and-wife team Patrick and Beth Connor. As long-time admirers of the store and its legacy, they brought fresh energy, a commitment to excellence, and a vision to grow the brand while honoring its roots. Their first big step: opening a second Backyard Living location in Short Hills in early 2025. While our footprint has expanded, our philosophy hasn’t changed. We still believe that luxury outdoor living should be accessible, enjoyable, and uniquely personal. We’ve invested in creating a showroom experience that sparks creativity and simplifies the design process. With complimentary design consultations, exceptional customer care, and thoughtful touches throughout—from our White Glove delivery to our seasonal Holiday Shop—we aim to delight and surprise at every turn. What started as a single storefront has grown into a destination for the Tri-State’s most discerning outdoor enthusiasts. And we’re just getting started. Inspired. Outdoor. Living

1st and foremost I wanna say I shopped at the store for many years I purchased all my furniture and…read moremy family but this year I'm very disappointed at the service I have received When I received My bedroom said it was damage I have to wait at least 3 months for my dresser and my mirror to come in I ordered a chair I also purchased a lobster which I have to wait until August but my main concern is is that you deliver me my mattress what a broken head a broken frame the mattress was sunk in I had to go to the hospital because my back gave out several times on me if it wasn't for the saleswoman Lenny that has dealt with me for many years and my family I am so disappointed My husband had to apply wood and water for the bed to raise up for a week to sleep in it I felt like I was in the twilight Twilight Zone sinking away as the mattress was given in I went to speak to one of the managers and he told me he would get back to me because the owner was away in his country to this day I still have not got any recognitions bat any recognition's back I spent over 7000 in the store I am a valuable customer and I'm very upset how do you feel if you can't sleep for a month and a 1/2 and come to find out you have a defected mattress Do you feel when you purchase your furniture and it comes that comes to you damage I'm just kidding you damage what do you do when I really like this store and my family always goes there I'm screaming for help and I still have things that I purchase and I order I'm gonna be a customer that has to write the Better Business Bureau or you're gonna treat me right The port Richmond Avenue store on Staten Island and you know who I am I'm just saying help me compensate me for all my damage

From the owner: Since 1991, Home Furnishings Depot has been committed to treating each customer like a neighbor --…read morebecause they are! Our family provides stunning bedroom and living room furniture and other unique pieces to people all over the city seeking quality and affordability. With an ever-changing inventory that's constantly updated on our website, there's always something you'll want to take home with you here. You won't have to do it all yourself though -- we provide free delivery across the entire city! Stop by and visit us today, and let our family help furnish your space with quality.

Poorly stocked and minimal in store help in finding thins. Many items are overpriced.read more

Maddie @ Costello Ace Hardware was very helpful in sending rock salt to a first time customer…read moreduring the big snowstorm. She went out of her way to make sure I had enough to use after I ran out of it. I could not find any on Amazon, Walmart or Home Depot. However, Costello's went out of their way to send it the very next day!!!!

This was not my first time at Noble Furniture and definitely not my last. Every time I go in I am…read moretreated with the uttermost kindness and patience. This time I was shopping for my son's bedroom furniture. Ended up with a beautiful bed and accent pieces and the price was very reasonable. The delivery men were extra careful since it was a tight squeeze up the stairs. We are definitely happy customers.

I purchased a bedroom set was told I would be able to make my payments monthly they were being…read moretaken out weekly when I called they said they never said monthly but my whole family was with me they heard Anthony say monthly I also told them there was a scratch across my headboard and was told there was nothing that could be done. I would never buy anything from that company again they are not trustworthy at all

Save your money to make a purchase from a reputable establishment. The quality of the items on…read moredisplay vs what you actually receive for the price is false advertising. I do not know who they are hiring to assemble the items that arrive to my home, but it's obviously someone who's vision impaired. Furthermore, the timeframe in which you receive your items is ridiculous, along with the non existent communication, and the constant phone tag game to the delivery department in New Jersey, plus the one sales representative who they have working the store in Staten Island, whose always out the store, in addition to their poor attitudes. I'm surprised they are still functioning.

Listen to the last person STAY AWAY FROM FURNITURE ZONE in NJ. Mike is the worst sales man, the…read moregirls are okay but MIKE is the worst, they took my deposit, I waited over 2months for delivery and when I did receive delivery I reserved a couch w no legs and no wholes to put legs on. I hate to do 1 star, they get no star from me. PLEASE DONT GO THERE, DONT WAIST YOUR MONEY, Mike is getting rich of inisint hard working people.

How can one store mess up so much? First of all, selection was quite limited and when we finally…read moresettled on pieces we liked it took another hour (on top of when we were browsing and selecting) just to put together the paperwork. After everything was signed and done, they tried to place our order only to realize that they can't deliver to Long Island (which was the first thing we asked them when we entered the store). Later that day we get a call that, they figured out a way to deliver the furniture, but we will have to come back next week and show them ID in person. We come back and look over the order information, only to realize that they ordered one nightstand instead of two. Next of, a couple days before our delivery was scheduled we got a call that the coffee table we ordered was no longer available. Come delivery day (almost a month later), they not only delivered the wrong colored sectional, but the completely wrong bedroom set after we specially pointed out every piece we wanted to the manager in person! They completely ruined my new apartment. Update: The situation has (finally) been resolved and all of the proper furniture was delivered today. I have to give a huge thank you to the management for working to quickly resolve everything.

Not this store particularly but Ashley furniture customer service is atrocious. Rude unqualified…read morecustomer service reps working for Ashley behind the scenes. Their warehouse reps from regency furniture were rude and condescending to me when I waited for months with patience for my furniture after they sent me half my order. Edwin Rojas the apparent top manager in customer service as he told me, and Samantha spoke to me in a disrespectful manner blaming me for their inconsistencies and not delivering my furniture order all together. They belittled my intelligence and proceeded to put the blame on the customer. Furthermore, After how rude they treated me I proceeded to tell them about the damage that was caused to my brand new home due to the delivery. The delivery guy took pictures of the damage and sent it to his company and told me someone would contact me regarding the damage caused. No one contacted me and when I spoke to Samantha, in a condescending tone she stated it's too late for me to claim damages. I proceeded to ask who the delivery people were because they seem to have records of every other detail. However, Samantha stated they don't know who the delivery people are and they don't have record of that. That is horrifying to hear being I am a woman and was alone in my house while strange men entered my home who I thought were employed by Ashley furniture. My trust was put in Ashley furniture and they put me in possibly harmful situation sending men they don't know and have no record of into my home. The end result was Samantha hanging up in my face because she stated I the customer am wrong for Ashley messing up my furniture order. I would never in a million years recommend Ashley furniture. Unfortunately, the sales people I worked with were great and should go work for a different company that is reputable and don't treat their customers like garbage after taking their money.

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!