As someone that worked retail for 15 plus years, it's a challenge to find sales people that truly…read morecare about what they do. Mark Pellegrino at Mattress Firm, was a perfect example of one of those types of people. He was friendly, courteous and asked the appropriate questions to find out what my wife and I needed in our new mattress. We are excited to get our first King mattress for our first home and thank Mark for his superb customer solution skills and welcomingly positive attitude. He may the process as smooth as possible.

Laurie is the best! Told her what we needed and our budget. She gave us a good education on all of…read morethe types of mattresses available. Had us in and out like SEAL Team 6 and way under budget. Thank you again!

I highly, highly recommend. Been shopping with same owner at this store for many years and all…read morefurniture is great quality and I still have pieces that look brand new over 10 years later! Owner goes out of his way to assist and stands behind his products. I have NO need to ever go to a big brand store that just dismisses you if can't find what you are looking for.

Best place ever! They helped me so much and the workers are such great people. Definitely recommend.read more

Great customer service and delivery service. Walked around their neighborhood and their prices beat…read moreeveryone around. Will definitely come again.

We came by to pick out a specific washer and also to look for a dryer to go with it. Valerie was…read moreINCREDIBLE! She greeted us almost immediately, and showed us exactly what we were looking for. Since we weren't sure what dryer to get, she showed us the options that would fit both our budget and size requirements. She was able to help us get a great deal by letting us know what sales and bundles were going on. She really made what I thought would be a stressful experience so easy. We never felt pressured or anything from start to finish. If I needed to go back, I would make sure she was there to help me with my experience.

Had an amazing experience with purchasing our appliance from PC Richard. The sales staff and the…read moredelivery personnel exceeded our expectations.

Bob's Discount Furnture…read more I purchased a living room set for my mom on Presidents' Day sale. My shopping experience was a great one. James the sales rep was professional and listened to what I was asking for. The delivery was quick with the exception of one piece in back order. Overall I had a great shopping experience. I will go again on my next purchase. Lastly, I hope your future shopping experience is a great one. Best, Ally

I can't say enough about Stacy. She made me feel like I was furniture shopping with my close…read morefriend. She considered my space and gave me suggestions on what to do with it. Just like a girlfriend would. Even after the sale was made and delivered, she followed up to make sure everything went well

Not gonna lie, worst furniture ever. Every single piece I bought from them has already broken. I…read moremoved to a new apartment two months ago and bought my living room and bedroom from them. So far everything has broken. I'm not rough and my furniture usually lasts me years never have I ever had furniture turn into trash within the first month. The couch wasn't put together accurately the first time and I had to tell them that they switched the cushion and the back piece, and the two arm rests were also switched sides and are backwards. I was veryyyyy confused. They fixed it but the bottom metal stand of the couch was hanging by a thread and I knew that it won't last from the first minute. I wish everything was cheap at least I wouldn't have been as mad.. - You can look at my Yelp account, this is my first ever negative review. I don't usually like to speak on my negative experiences. But if I had seen this review I wouldn't have bought from here.

The professionalism of Exceptional is beyond exception . I bought two bedroom set and dining room…read morefrom them starting Twenty Thirteen and am totally satisfied with items delivery and service not to mention sales guy . Thank you wish I could see your showroom online

Two weeks... two weeks is all it took to naturally repair three years of back pain…read more As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible.

Really great great honest customer service- David will not…read morepressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store

I cant say enough about the service here. I went there the first time looking for kitchen chairs,…read morethe friendliness and time she spent with me was exceptional. When I did not find what I liked I had gone home and found something on the internet. Came back to the store and they gave me the chairs for the price on the internet which was alot cheaper than what the store was selling them for. When I was looking for diningroom chairs I researched them on the net first and then came here. Again the time and patience put into helping me was exceptional. I highly recommed this place to anyone looking for dinettes or dining room furniture. The service is excpetional. They know everythng and answer all questions. This is the place to go to for tables and chairs.

From the owner: Dinette and mattresses specialist since 1976. Every item in show room is 35-50 % off manufacture…read moreretail prices. More than 15,000 satisfied customers. Dinette sets, Kitchen sets, causal dinning sets, china and hutches, bakers racks, counter stools, bar stools, custom table individually, arm and side chairs, all size mattresses and brands. Deliver in company trucks with company drivers. All merchandise is inspected BEFORE delivery.

PART 2: BAD STAFF! DO NOT COME HERE! Continuation of Part 1…read moreon GoogIe Reviews Employee's description: She is dark-skinned, was wearing a grey beanie/wrap on her head during the time. She was present on July 30 at 7 PM at the Mattress Firm on 4th ave and 86 St. (Points 1-5 on GoogIe Reviews) 6. She lies a lot, first claiming the pillow we were looking for is no longer there (even though it was there just a couple days ago), then she switches up and says it's there, but on another bed, then we felt the pillows that she claimed are all the same and are the ones we are looking for, and it turned out each one of them was different (different heights, different material inside, different cooling system, different cases, basically everything) from each other and also different from what we saw and wanted a few days prior. But apparently she has "10 years of experience in this store". In those so-called "10 years", was she ever trained or checked? Because as we can all see, this is not the first complaint against her. She also lies about what the other employee told her over the phone and in-store. He said we can take it home the same day, and she says we can't and talks appallingly. 7. Then she blames all her lies on us and says that we're the ones who can't understand, and proceeds to laugh at us. Rather, we left the store laughing at HER because we know that she's well aware that she's the messed up one on the inside and is taking it out on other people. In reality, she is laughing at herself, as she should. Again, her personal issues at home shouldn't be brought into a workplace, it is unacceptable! 8. When we headed to the door and she saw us leaving, she finally got up! - but to do what?? Not to help, but to do more problems... She came and followed us to the door and yelled at us in a rude tone while we were exiting. Again, we can't emphasize how disgusting her behavior was, and she was trying to cover up and make it look like she's the one kicking us out because she saw us leaving disgusted and she didn't want a bad look on her in that moment so she tried to the turn the tables. Fortunately she failed because people all around know her ways and can see this store has no customers, for a reason. The bad look has always been on her judging by how she was behaving and by the reviews about her online, and it will always be. I don't think any store appreciates a worker who takes their success and earnings away. Not a nice title for the store to have her as a worker. Do not hire workers like her who project their life issues, insecurities, and anger problems on customers, especially customers who are already interested and just about to buy. I found my products in a different store, with wonderful employees who were willing to do the job they signed up for, unlike her. Now we see why the store has no customers and is always empty!

This review is for Eddie, who helped me purchase a mattress (on Memorial Day) plus a standard base…read moreat the Mattress Firm on McDonald Avenue (He was working in there on that holiday). He was detailed in describing the various inventory the store had and helped me find a mattress suitable for my needs. I am very satisfied with my purchase as well as the customer service he provided. He also helped me obtain financing for my purchase. Ask for Eddie when you visit this store.

After 11 years of sleeping on my comfy Beautyrest Elite mattress, it started to sag down and I knew…read moreit was time for a new one.  I let my fingers do the perusing, first stop: Raymour & Flanigan!  The selection of new mattresses online was so vast that a trip to my local store (Staten Island, NY) was in short order. Arriving around 11 am the next day, I was met by "CK" who took me on a whirlwind tour of their huge mattress selection.  I explained that the mattress needed to be "Extra Firm" and my preferred brand was Beautyrest (Simmons).  CK and I discussed various pricing points and other options and I settled on a gorgeous bed set.  The box spring (which I never could stand to begin with) was replaced with a "Reverie 3EM Foldable Adjustable Base" which was not only more sturdy than a box spring, but a lot of durable and lasted 2x as long. Later I found out the base has electronics and hydraulics to effectively turn the bed into a "Craftmatic" adjustable bed.  Remember those commercials from the 1980s?  Anyways with CK guiding me through my purchase, I bought a gorgeous Extra Firm mattress, the adjustable base, a stunning chrome headboard & footboard, and as always their Five-year Platinum warranty package which included a free mattress protector, WOW!  CK worked out an AMAZING price that I was more than happy with and offered delivery and installation the very next day. I highly recommend CK, not only for being extremely knowledgeable but for his caring demeanor, friendly and professional attitude, and sense of humor to boot.  A complete package deal.

I didn't think it could get worse but trust me, it does. After numerous calls and messages I went…read moreback to the store for a second time. They finally contacted me for a service call. The store told me not to worry. They would have to replace both because they are falling apart. Well... not the case. The service man comes. Tells us..." oh yes, these are coming apart at the stitching in all different places. This is not your fault. These will both be under manufacturer warranty. Let's not forget that the loveseat recliner had broke too. He fixed the recliner. He then proceeded to tell us that this company has changed dramatically. That they basically fired most live agents and have everything going through a central message and that's why it is so difficult to contact anyone. He said that he is constantly going on calls to fix furniture that falling apart and that so many people are experiencing the same issues. He assured us of his recommendation which was to replace under manufacturer warranty. Now keep in mind that my situation is unique. When I first purchased these in April of 2025, the following day when we put the recliner on the couch up we heard a rip and noticed the seam ripped. I went to the store. They said... absolutely they will replace under manufacturer warranty. Tech comes, takes pics. The service calls and tells me my only Option is to use my diamond protection plan. I was horrified but she literally told me (in a very nasty way) " nope, the furniture is in your house, it's yours, you caused it, you replace it". I knew I was going to get nowhere and I had just remodeled my home. I ate it and used the plan. I had to pay over $200 to have them deliver. So after the money they charge for the plan you also pay that. When I told the store what had happened. They told me I was crazy and that I was , "bullied into using the plan and that it is only good one time". My hope was that it was a freak thing and God willing that would be the only issue. Fast forward a few months and I notice the same things happening all over the couch and starting on the loveseat. So here we are. The service calls after the tech leaves. She tells me... you can use your diamond protection plan for the loveseat but we can't do anything for you about the couch. You already used the plan on that. I explained that the tech told me it would be under manufacturer. The couches are falling apart. She said.."noooooo. The tech said there was a stain on the couch. I made her show us the picture. I felt like I was going insane. It's a microfiber couch. It literally Looks light one way dark the other. One swipe of the had and look different. There was no Stain. And why not replace the loveseat under manufacturer. That,they didn't even offer. She explained that the only way to use manufacturers warranty is if there is No sign of use. lol. So.. you get a Manufacturers warranty for a year on a couch but if you sit on the couch then nope. You don't get it. Think about that..."you can't SIT on the couch". She was rude, dismissive. Told me..."sorry. You're stuck with it. The only thing you could do is pay half price and delivery fee for a new one. So basically... the only option is to buy a new couch in less than a year. Because we all know how much companies mark up their prices. She wanted me to pay 1,000 and the 250. Basically, they were charging me their cost or close to it give or take. What I've learned from this... They have no decency for customers. They will not replace anything under manufacturer. And they trained to deny everything. When you are told they are escalating your situation, that is also a lie. They never call. If I can prevent even one person from buying from this place it's worth my "very long" review but it needed to be explained. They are horrible and all liars. And when their tech guy and store manager tell me that I should have gone to Bobs you know that's a problem. Btw... when I try to write on their posts to warn other customers, they erase my posts. Imagine a company of that size having that much time on their hands. ‍