While the people were very nice and helpful when we were in the store working on the design and…read moremaking decisions, it became out of site out of mind once we left. My wife and I are planning to remodel our kitchen this summer. We have put in our vacation time at work and since we know our dates and timeline, wanted to be proactive in getting cabinets and countertops ordered and scheduled. We have close friends who just did their kitchen and recommended Cabinets to Go, so we decided to head over and check it out. We did not make an appointment, so when we arrived and had to wait an hour to speak with someone, which we understood. Once it was our turn, Donnette greeted us and was very kind. She was pleasant and made us feel at ease. She walked us through the process of picking cabinets, flooring and a countertop. She created a layout of our kitchen and provided a printed rendering of how it will look. We were very satisfied and went home feeling great. We needed to provide a few additional measurements, but Donnette called us that evening so I could provide them and we spoke about a possible need to choose a new countertop option because, she stated that the choice we made was in fact, much more expensive than she originally thought. She said she would email a new rendering with the final dimensions added, and she did that later that evening. My wife and I were, again, very pleased. A few days later, my wife emailed Donnette to let her know that we would definitely like to move forward with the project and would like to schedule time to pick a new countertop option that fit our budget. After a couple of days with no response, I then emailed requesting confirmation of our previous email. After a few more days with no response, we started trying to call. Upon multiple attempts to call, during the week, and getting no one to answer, we emailed another time, specifically requesting again, to schedule time to pick new countertops and to finalize things and set a date to begin installation. No response, again. After about two more weeks, I tried calling again, this time in the weekend, and was able to get through. I was not able to speak to Donnette, but did explain to the person who answered, my situation and express my frustration with the lack of response, to which I was met with some gaslighting statements masked in trying to "explain". Later that evening, Donnette called me back. She acted a bit confused, at first, but did apologize and say "you are correct" a number of times. Ultimately, however, she too began trying to explain why we never received a response and said it was due to email settings not bringing our email to the top. LOL! Literally had me laughing. I felt disrespected, and like I was being treated as if I were dumb. At that point, I was done, but my wife decided we should give he4 another chance and we made an apoptosis go in the next weekend. Donnette assured me, multiple times, that she was holding noon until 1:00PM for us. When we arrived, she was with customers working on a design. It was exactly noon at this point. We said hello and Donnette greeted us. She assured us she would be with us shortly. Unfortunately, after 25 minutes, it became clear that the customers she was working with had just begun the design process and that our appointment meant nothing. We decided, at that point, that we were done. We left the store, without getting to pick new countertops or finalize anything. We were ready to put our deposit and get things set when we walked in, so we were extremely disappointed. Later that night the emails and calls began. From that day forward, Donnette was relentless. I never responded, but my wife decided to give them another chance. She spoke with Donnette and started working on finalizing things and setting dates, then says that we want to pay a deposit. Unbeknownst to us until this point, Cabinets to Go requires full payment for everything up front. My wife was stunned, so she called me. I was stunned. We have the money to pay, but we do not feel comfortable with being locked into such a large project from start to finish having no proof of any work or adherence to an established timeline. I have worked with many contractors and was once one myself, and no one asks for full payment up front. Max would be 50%, and I would be much more comfortable with 30% or even better, 20% up front and then two or three more installments as work milestones are completed. That, my friends. Was the last we will ever deal with Cabinets to Go. I will forever discourage anyone from paying a contractor in full before having any work completed. Pay a deposit and then pay in at least two more increments as you have proof of work completion and satisfaction.
