All you need home improvement. This lowes is large and in charge with a vast garden section to lumber yard. Guess what, they also have a clothing section in case you need clothes to last during those rough and dirty jobs. They also added a pet section! Lowe's locations are pet friendly. Fun tip: don't forget to grab your gift cards. This location has a wide variety of options for gifting like their sister company Walmart. This location has a very large parking lot with plenty of accessible and pro parking. I hate the in and out doors but it's manageable. They also went to a self checkout system for the most part which can be annoying when checking out pvc, wood, and other small items not in packages. The value is great but they may not have as many luxury items like their competitors. A main brand at lowes is craftsman (red brand) and Kobalt (blue brand). However make sure to ask about the their delivery and install services for flooring, doors, laundry, and kitchen appliances. read more

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Do not purchase appliances from this company. They don't stand behind them, they get it wrong more than right & if it's an electrical appliance you only have 2 days to return it unopened! read more

I can always count on lowes to have what I need with my garden. They seem to have great variety of flowers to make my yard colorful. Staff is friendly and the prices are fair. read more

Lowe's Home Improvement - Gardening section - Hardware Stores Near Me - Ballwin, Missouri

I can't get over the amazing service! Anytime I needed anything - someone was there to help me & always so friendly and kind. I will definitely be back. read more

Clean bathrooms and staff is nice. This location is convenient parking lot wise and near everything.

I tried to return 4 PVC trim pieces tonight. Still in stock and it's pvc so perfect condition and found out that they wouldn't accept them since b they were bought over 90 days ago. No returns for a standard product over 90 days is an extremely poor policy. I will be taking my business elsewhere even though I've been happy with the inventory and people. I'll be going to Home Depot, Menard's or another competitor. Be careful not to buy too much there and make sure you know this return policy and the return manager said there's nothing she could do about it. I had intended on buying a large amount of plumbing materials but this has changed my mind and loyalty. read more

I spend thousands of dollars in this hardware store every year and they will not budge on 90 return policy. You just lost a customer over a $70 return that you would not accept. Poor customer service. read more

I was building a new setup for my pet hedgehog and came here for a few random items--spray paint, hooks and screws, PVC pipe, etc. I was helped or offered help two times when I was only in there for 20 minutes! Additionally, their website allows you to see what is in stock, the aisle it's in, and the bay within the aisle. This made finding what I needed a million times easier. Especially with smaller items like screws, this system works like a well-oiled machine. It seemed to me that they had lots in stock and fair pricing! read more

Lowe's Home Improvement - Hardware Stores Near Me - Ballwin, Missouri

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Many people go to the hardware store that's closest to them. That was initially true for us, and while the competition is barely more than a couple minutes from where we live, we continue to go to Lowe's for the quality of the items we can get and the service. From cabinets for the laundry room to wood and other items so for our son's Eagle Scout project - a lending library / borrow-a-book house, to so many everyday things like Velcro for power cords, Nite-Ize items, screws, drill bits and more. And just this past weekend, John in the glass cutting was a HUGE help... we have a shadow box with a broken/missing glass front. The craft stores could all provide glass, but higher-priced "museum quality," etc. I called to inquire and John confirmed that Lowe's had just the right size and he help the piece for me. When I got there we confirmed it was 1/8" too wide all around, so John nicely trimmed two sides and now it fits just right. Thank you, John, and also to Brandon and the rest of the staff we've met and been helped by over the last 20+ years. See you soon! Mike read more

Lowe's staff members are always helpfu, knowledgeable and friendly. Special shout out to Luke and Jeremy M who kindly hunted through the store to find plant stands for me! you all are the best! read more

Horrible customer service, horrible people answering phones. Horrible customer service at returns and service counter. Rude workers. Delivery was a mess and totally unprofessional! Never purchase an appliance from Lowe's. The people simply don't care! Delivery service at this store guy that works in delivery and answers phones was so rude and gave bad information. Locker program is horrible. On line ordering is terrible. There is no communication whatsoever from this store or from the delivery. read more

Zero customer service--no assistance in purchasing and loading large items--no one even came take out the merchandise or to help load my car. It's completely do it yourself until you get to the register and they are more than eager to take your money. Do better Lowes--I get better service and help with online retailers than in-person at your store. Not planning to return anytime soon. read more

Customer service is terrible. Latest issue is they refuse to credot my Lowe's rewards for a $2000 online order because I didn't log in. Despite the order containing my name and address. Would be simple to credit however they refuse after several dealings with their customer service. read more

Looked for help for 20 minutes. Not a worker in sight. Finally went to customer service and the rep walked off as soon as it was my turn. Never found what we had been looking for. Absolutely horrible service here. Very frustrating and disappointing. read more

We would not recommend Lowes for carpet installation because they use a company called Mark's Flooring. You should check Mark's Flooring reviews before utilizing them (make sure you check the Better Business Bureau Reviews -as of this date they were 1.52 out of 5 and Google Reviews - as of this date they are 2 out of 5). This review is more about Mark's flooring than Lowes, but Lowes seemed ineffectual in dealing with them on our behalf. BELOW ARE THE DETAILS, BUT THE BOTTOM LINE HERE, IS THAT MARK'S CARPETING LEFT OUR HOME AFTER AN INSTALL KNOWING FULL WELL THERE WAS A PROBLEM. THEY FAILED TO BRING THE PROBLEM TO OUR ATTENTION. IT TOOK A WEEK, SEVEN PHONE CALLS TO MARKS AND LOWES, AND A TRIP TO THE LOWES CARPETING DEPARTMENT IN BALLWIN, MO TO GET, WHAT TURNED OUT TO BE A TEN MINUTE REPAIR SCHEDULED. LOWES EMPLOYEES CLAIM NO INFLUENCE OVER THEIR EXCLUSIVE FLOORING INSTALLER AND ESSENTIALLY LEAVE YOU ON YOUR OWN IF THERE IS AN ISSUE. MAKE SURE YOU READ THE INSTALL CONTRACT. THE DEVIL IS IN THE DETAILS. We selected Lowes to install new carpet in our basement because we have always been satisfied with their products and service. We assumed this level of service would extend through their contractors. This is definitely not the case. We had a few issues getting the job scheduled, but they were resolved and not significant. The installers seemed polite and professional. They seemed to do a good job actually laying the carpet, which is all they contract to do. Nothing was broken or marred. However, they left the job without telling us that a door could not close because it didn't clear the carpet. We only discovered the issue after they left. We immediately called Mark's Flooring. Initially, we were told they would send someone back that afternoon to plane off the bottom of the door. They even admitted that the guy knew the door would not close but didn't say anything because he had no way to fix it. Again, anything beyond laying the carpet down is not in their purview. Though we believe he should have at least told us there was a problem. They then called and said that they would have to schedule someone else to fix the error and that they would call back the next day. After not hearing back from Mark's for almost two business days, I called again. I was told they would try to get us on the schedule and would get back to us by the end of business that day. Our house was on the market and showings were starting in a few days. We purposely started scheduling showings a week after the install, just in case there was an issue or a delay. I could not get a commitment out of them that they would have this fixed before the showings started. Why it would take a week to have someone come out and do a ten minute fix was beyond us. I called Lowes main customer service line. They were completely useless. They indicated there was nothing they could do that we were essentially on our own with Mark's. We then went to the Ballwin, MO store and got the assistant manager involved. He too indicated that there was nothing he could do for us that they didn't have any influence in the job at this point. This begs the question "why is a major corporation like Lowes utilizing a contractor that they have no influence with?" We stood in the carpeting department for over an hour until Mark's called the store back with a date to fix the error. That date was two days later. Initially they wanted to do it late in the afternoon the day before showings started. If there had been any additional errors or delays, we would have had no time to resolve them. We literally had to argue with them for 10 minutes to get them to move us up to the morning. They did show up to plane the bottom of the door off. It literally took them 10, 15 minutes tops. This was a whole lot of stress for a basically a small fix. read more

Just stood waiting in the lock/key department waiting for two guys who were playing games on their phones and helping no one. Department full of people on a Sunday afternoon. Why do I keep coming here...convenience. The guys who delivered and installed my new washer and dryer said my vent was clean and I could return my newly purchased one but I overheard them say they didn't want to mess with a tricky top attachment...vent is 19 years old and has no lint? Yeah, right. Just got home from another bad visit. New guy in lumber was as nice as could be. No vest or even name tag he is so new. Gary, the assistant manager came by to give him a task...didn't acknowledge us or other customers waiting for the new guy and just moseyed off seemingly not caring about customers at all. So frustrating to shop here. So much bad going on that it clouds any single who actually cares about the customer. Update: Had their window salesman out for a quote. Knew exactly the windows I wanted. Should have been a fast quote and easy sale. An hour estimated appointment took over two hours and he never followed up with even a phone call. Customer service matters to me. Went with another company for same windows. read more

Good store - great people, but BE WARNED .... if you order (purchase) something that they hand off to third-party contractors, you are at the mercy of these nameless/faceless outside suppliers; and in our case, the outside suppliers can be awful. We initiated our order (for Levolor blinds) on February 4, and it is now September 15; and they still have not been installed yet. The people in the Lowe's "Customer Care" department (call center) are the WORST ... they are unwilling (or unable) to do anything about our problems (that is PROBLEMS plural) They cannot or will not escalate customer calls to the next level (their immediate supervisor); and it's obvious that all they want to do is get you off the call and move on to the net caller. Side Bar: How can you deal with a customer "service" rep who has crying/ screaming children in the background! - Bottom Line: Shop at the Ballwin MO Lowe's - YES, great employee team - Order something to be custom-cut and installed by a third-party sub-contractor - Absolutely NOT read more

Terrible customer service. As I write this review I have been hung up on once while waiting for a person to answer the phone. Both times that I have called the computer sent me to flooring when I wanted to go to lawn and garden. I've been on hold for 25 minutes while I write this review. I will be hanging up after I hit the post review button.and will not patronize this store. read more

This was the worst store customer care I've wise I've been to! I'm 70 years old and had trouble at do it yourself checkout n no supervisor was there to help I asked another cashier to page someone but he didn't instead he came over to try n help check me out but didn't know how! There were two cashiers open n both were having to call for help because they could t do their job. Quite a few of us were upset . Finally supervisor comes up with stupid look on her face n I complained to her. Finally I pushed my cart to the front n left. Screaming as I did! It was hot, no help. Wtf???? To cheap to pay employees to work? I'll never recommend your store to anyone. Home Depot n menards are my stores now. Screw you stupid idiots!!!!!!! read more

No customer service. The only thing worse than bad customer service is no service at all. My husband and I were just at Lowes purposely on a Friday evening when it wouldn't be busy so we could take the time to discuss what we wanted for our grill purchase, planning on spending around $1,000. After waiting around and looking around for an associate to help us for around 20 min, I finally walked around and found someone. As I could see she was with a customer, I said excuse me could you please call someone to help us by the grills? After some attitude she said yes and rolled her eyes, I heard the request over the loud speaker so we waited. Another 12 min goes by and nobody comes. I'm sorry but we were eager to purchase and make a big purchase ,but I refuse to beg a store to take my money. I am trying to spend money in my local community, but we work hard for our money and I won't spend it where I feel like I have to beg. The store wasn't busy, when we walked out we saw employees standing there playing with a tape measure , good for you Lowes of Ballwin if you don't need business or sales in this economy, but if you do....do better, because you just lost my business. I will go to another retailer. read more

This is only a review for the Lowe's build and grow program. If you have kids ages 5-12 lowes has a program called build and grow. They do one sometimes two a month. The two a month are done usually in the summer months. They would like you to register at www.lowesbuildandgrow.com I've seen kids do these under the age of five. There always on Saturdays at 10am and go usually tell noon. If you don't register you can still do them as long as there kits available. The best part about this program is kids get learn how to work with there hands get something to play with and its all FREE. Just show up and they will have everything you need to build your project. read more

Lowe's Home Improvement - He's the schedule for the next couple of months build and grow. For ages 5-12. Starts at 10am and it FREE!!! - Hardware Stores Near Me - Ballwin, Missouri

Today purchased 2 refrigerators and a 12x12 carpet all weighing about 500+ pounds. I had no help loading on a cart in the store, after spending $1200 bucks I had to load them on the back of my truck. I asked for assistance but no one to be found. If you come to Lowe's Ballwin bring your own help to load it in your car. read more

Lowe's Home Improvement - Hardware Stores Near Me - Ballwin, Missouri

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Stood in a huge line at customer service. One lady in In training. Waited patiently for my turn. The lady in training said she would meet me outside to exchange a propane tank. I waited and waited and waited, until 10-15 minutes & called the store to get someone to come and help. LOWES NEEDS TO INCORPORATE THE WALGREENS- I SEE 3 read more

We have had the worst experience with Lowe's and we will never ever go to Lowe's again. We placed an online order, never got delivered and when we called he store, nobody would answer the phone. A week later, still nothing, and calling the store is useless. We cancelled the order. read more

Went in for a return. There was only one person ahead of me and my return was handled quickly and efficiently. The Maplewood location could learn from this display of efficiency and professionalism. read more

I have shopped Lowes in Ballwin since the day it opened. Lately we have had one issue after another with trying to purchase a refrigerator. We purchased an extended warranty with our current refrigerator After several attempts, all repairs failed. The warranty company bought out the old refrigerator and we were able to purchased on that worked. We came down to Lowes in Ballwin and picked out another one. I am military and was told Lowes discount for vets was 5 percent. I know it's 10 percent. A manager told me she wasn't going to argue with me because it's always been 5 percent. Ok so lets move on. Lowes told me it would take 6 to 8 weeks for delivery. When it arrived 6 weeks later it was dented up on both sides of the doors. The delivery guys told me they asked about the dents and scrapes but the store told them to deliver anyway. We refused delivery. we did NOT order a floor or closeout model. We then were told to come down to the Ballwin store and pick another one out and it would be delivered Sunday (today 8/23) No refrigerator showed up. We still have NO refrigerator. They told me it would be delivered Monday. I'll believe it when I see it. Their was a store manager Jason who did give us an upgrade. He did his best. We believe the store is the problem. Lowes good service is a thing of the past! I'm sure he two veterans who started Lowes years ago didn't have this kind of service in mind! Your only as good as those who you surround yourself with. If your purchasing any type of appliance beware! This is the first time I've ever posted a negative comment about any store or product. Sad! Paul & Kathy A read more

Whatever bad things I've said about the Brentwood Lowe's is totally negated from the experience I had yesterday at the Ballwin Lowe's! Isn't it funny how big chain stores like Low's can vary from location to location? They carry almost the same merchandise, so what makes one different than another? 1. The service! 2. How they stock their merchandise/the overall aesthetic of the store 3. The service! I'd driven to several different stores this week, looking for large tubs with rope handles (you know, the kind you can ice a keg inside?) and was having no luck. Enter Lowe's. Those puppies were right in front of the store, as soon as you walk inside. On sale, no less! Easy, breezy transaction here, unlike my last experience at Lowe's. read more

Ballwin Lowes has the worst customer service. The gal who finally answered the phone today and kept transferring me was rude and shouldn't not have been in customer service. I disconnect several times and placed on hold for20 minutes while waiting for a manager. I finally hung up. Wasted close to an hour with no one to help me. read more

Employees at Ballwin Lowe's were extremely helpful in the garden/outdoor department. Elizabeth & James were polite and highly motivated regarding my request for an item I needed which was at the highest rack. They sectioned off the area, accessed a forklift, and were able to get my item fast and safe. Elizabeth was just as helpful when I returned to that department the very next day. Thanks for your kindness; it makes a big difference! read more

I have been a loyal Lowe's customer for 25 years. Today, I went to buy a suite of kitchen appliance, planning to spend over $3K. The salesman was very slow, but admitted he was new and wanted to be thorough. That's fine. When we finally got to checkout, the cashier could not figure out how to put the purchase into one transaction. She, too, was slow and leisurely in attending to this already long process. The manager came over to help. He didn't know how to help but he DID see the long line of people gathering behind me, so he bailed and went to another register to take care of them. The last straw came when she asked me for proof of my veterans status in order to give the veteran's discount. I showed her my drivers license and where it shows veteran status. She said "well, I've never seen that before" thus implying that I was lying in order to get the discount. So out the door I went. No sale, no going back. I feel sorry for the salesman and hope he finds another job with marginally competent co-workers. read more

First I will start by saying I LOVE Lowes! I am remodeling my whole house and have turned to Lowes for the essentials many times. I pass 4 other home improvement stores to get to this Lowes in particular. Today, I had to go in and return a 5 gallon of primer and purchase another 5 gallon of paint. I am pregnant so I asked Sam who I believe is the manager if someone could help me. She was obviously annoyed by this request. Her body language, tone of voice, and lack of sincerity spoke volumes. Customer service is their job. That was the sign they stood under. I requested assistance bc I can not lift heavy objects. I was polite and embarrassed that I was even having to ask for help. Sam, you made this experience for me even more embarrassing and shameful. I didn't appreciate your attitude and clear annoyance. As for all other team members who Sam is clearly in charge of... they did FABULOUS. They were concerned and helped me out of pure kindness. None of them seemed annoyed or even bothered. Sam, take a note from your employees on how to treat customers. read more

Amazing service and I can always find what I'm looking for!

First, I have to say that I hate big-box hardware stores. The quality of the materials they sell is sub-par. That being said, they are very accessible and inexpensive. So for projects where the quality of the lumber isn't as important, then Lowe's is a good place to go. I gave this location 2 stars instead of just 1 because the employees are so friendly and helpful. I actually made this trip to Lowe's with a specific project in mind--I was building a tilt-out cabinet to store our trash can. I used 1 x 12s, and all the 1x12s at Lowe's were very warped. I had to make do with the best two that I found. But using lumber from big-box hardware made it impossible to get my cabinet square. I pushed; I pulled; I even sat on the wood as I nailed it, but some of the warping still shows. Luckily, if you don't know it's not square, you don't notice the warping as much. My husband didn't notice until I pointed it out. Anyway, long-story-short, go to a lumber yard if you have an important project. And if you are in the market for plywood, take note that Lowe's does not sell formaldehyde free plywood (at least, not at this location). If you want healthier plywood for an indoor project, you can get a product like PureBond at Schaller Hardwood Lumber Company. read more

Let's level set on this review right up front. I am not handy. Nor do I pretend to be handy. However, as a homeowner I do attempt to take care of as much as I can around the house. My local Lowe's has always done fine by me as I have found their stock ample and the service to be fine. Albeit, I do not need much help when I am there but the service has been fine. My biggest complaint is their parking lot which often resembles the Daytona 500 on Saturday mornings when it is nice outside. Seriously folks, I know you're excited to get home and plant your mums but please don't run me over in the process. read more

I've been in Lowe's many times but this one was an experience to remember. My first trip i n2011 and they must have a new vision or something because at least 5 associates asked me if I needed help finding anything. This brings back memories of Central Hardware that was at Manchester and New Ballwin Rd years ago. Way to go Lowe's! Thank you! read more

Just tried to buy a washing machine. The lady that was supposed to help us basically made sure we weren't buying it there. Everything she said spewed leave and go somewhere else, so we did. I wish I woulda got her name so I could inform the GM that she gots to go. Please go to the appliance department whenever you get a chance and give this lady the hardest possible time that you can give her. read more

The service is always good at this store. However, they have joined a long line of companies that make it difficult to use your debit card as a credit card. Very irritating! How many hoops does a customer have to jump to be treated like a customer? read more

Lowe's Home Improvement - Hardware Stores Near Me - Ballwin, Missouri

I can't get over how rude the employees are here. It's close to me so the convenience wins, but my gosh. I just did a return & the lady at the counter was on the phone while I waited. After rolling her eyes when I walked up to the counter when she hung up, we proceeded to complete the return without speaking. Nothing! Not a hello, how can I help you, are you returning... I guess the obvious of my purpose, but come on. Every. Time. Rude. Very frustrating. This spring all of the lawn and garden department was dead bc no one watered! Seriously? read more

I've bought many appliances here. I was happy with the price and service until the last time. The last item was a refrigerator that I consider on the expensive side. The delivery men put a big gash in my wall and a large scratch in the fridge. The delivery person did gave me a small discount but then didn't actually get it all the way into the kitchen. The doors needed to be taken off the refrigerator to fit through the opening. So he just left it in the dining room. I thought ok and hired a former Lowes delivery guy who was shocked when I told him about my dilemma. He told me it's a common practice for Lowes delivery guys to remove fridge doors and they do it all the time. He trained his replacement to do that task. So I go back to the store and Gary comes over to my wife and I and tells us he an assistant manager and gonna credit our Lowes account $250. My wife and I both thought that was fair to cover the wall damage and the hiring of an person. Well it's been over a year and I haven't received anything. read more

I'm wonderfully amazed at these stores how shitty the customer service is. It is a toss up between home Depot on Lowes on who is worse. It's an eye opener at just how shitty it can be. read more