They are knowledgeable about their products and services, and are happy to help. Unfortunately, they don't offer the service I need, but they were very kind, professional, knowledgeable, and helpful. A far cry from their orange competitor across the street. read more

the cashier Jahaira is the most rudest little girl i've ever met in my life. worst customer service experience i've ever encountered not only was she unprofessional but i heard her talking very inappropriately with a male coworker very sexually aggressive towards each other. I thought this was a home improvement store not a hook up stop to meet people . When i asked for help hoping to get price on my lighshe looked at me AS IF i was the one who was intruding. DO BETTER LOWES read more

Best Lowes store located up here in the high desert! The manager Dawn is amazing and extremely helpful!

What a cluster! Apparently "Kammie" ( a supervisor on the other end of the customer service phone call), has decreed that one cannot buy gift cards with Lowes gift cards. Reasoning? None. Just because "We don't do that" ( might I add that this was related to me in the hangry tone suffered by overworked minimum wage drones during preXmas sales; which this was not). I am insulted that this wonk delegates her own policy to employees and customers alike. Bypass this Lowe's and look for a competent one- after the Holidays. read more

I purchased a washer and dryer for delivery. I received texts that the delivery would be between 9:30 and 1:30. The messages also said that I was the fourth delivery on their route. I ran an errand and at 9:40 we received a phone call that they were at my home waiting for me. I said I was 10 minutes away and I would be there shortly. I was told that they would wait for me. When I got home at 9:49, the delivery service DSi logistics was gone and they left a note on my door saying that they had been there since 9:30 a.m.. however, my cameras timestamped that had arriving at 9:37 a.m.. I called the logistics company that contracts with Lowe's and they gave me ridiculous excuses. I also complained to Lowe's directly on their 800 number and instead of offering me a second chance of they refunded my money which was close to $2,000. Their loss. I will not be returning to their stores to support this corporation read more

Went to AV store to purchase BBQ Grill for husband's Christmas gift. Upon entering, there were 3 staff in the immediate area & I was asked.if I needed assistance. "Yes, I need a BBQ Grill expert!" Joe, one of the 3 replied, "Right this way!" We walked over to the grill display & I pointed out the one that my husband wanted. Joe confirmed that they indeed have it in stocks and would be happy tol read more

My problem and why I don't shop very often anymore at Lowe's or Home Depots is because they do self-checkout I have a job I work my 10 hours 12 hours I don't want to go into a store and ring myself up that's not my job I'm not getting a discount to ring myself up I think it's poor customer service and it is the reason why I go to Ace Hardware most of the time or even Tractor Supply I don't understand why these businesses even CVS I won't even shop there anymore because they want you to ring yourself up it's ridiculous it's a lack of real customer service. read more

We ordered from Lowe's Apple Valley a 7000 MasterCool swamp cooler, a stand , and a motor for the cooler. They shipped the motor by FedEx. The cooler was delivered from Master Cool. Upon receiving and unboxed the cooler had dings and dents. We asked if they could pick it up and they said no because we didn't buy the protection plan. So my husband had to put this 300 lb cooler in his truck to return to the AV store. Which was a trek in itself ! We returned reordered the 7000 MC cooler, and a 1hp motor, the first motor was 3/4 hp. They refunded the money and reordered the same item# cooler and a 1 hp motor. 1992. dollars and change. They say it was redelivered and I did not receive any notice in advance of the delivery and I have an electric gated entrance to my property. Now it can't get delivered until June 11! Mind you in the High Desert it is heating up. If it wasn't for the assistant Mgr. Joshua , I would have given it less to none stars! There wasn't anyway to rush delivery and with health reasons the heat is not my friend ! Joshua offered 10% off the total which is good. I'm still thinking of contacting Corporate Lowe's. I know that wouldn't change anything accept make them aware. Well I'll wait to see how this new reorder works out. This time I will have the driver uncrate the cooler this time and inspect it and if any dents it goes right back again! Grrrr! So frustrating! read more

Last minute I needed a quality water heater and all the gadgets to go with it. I went to this location and received friendly, knowledgeable and quick assistance towards the end of the day. I got it purchased and was loaded in my truck in 35 minutes. I'm a very happy shopper!! read more

You don't carry things advertised in store an when I try to order online it still doesn't go through why should I even try to shop at a store that cannot deliver?? Therefore I will no longer shop at Lowe's AND I will tell all my family and friends. Of your ineptness read more

Shout out to Marcus for your positive and enthusiastic customer service. Staff in the paint, plumbing and appliance departments were very helpful. Janitorial service staff was top notch. Thank you Lowe's. read more

They told me they have a new policy against doing exchanges, the manager LIED to me and told me only service animals are allowed in the store, changed her answer three times on what their pet policy was each time I pointed out that she had stated factually incorrect information about their policy, would not help me find any of the products I was looking for, told me that I had to CARRY my 20 pound sight hound around the store because he barked ONCE at a passerby who didn't notice, followed me around the store and nit picked my dogs behavior, accused me of her having to clean up dog pee when my dog actually had peed OUTSIDE the store, told me that my dog was a safety hazard when he was standing there while she lectured me about having my dog in the store, meanwhile they left dangerous equipment blocking the aisles that had exposed wiring that was actually blocking the aisle and the product I was trying to access which she didn't notice because she was too busy harassing me and my pet to do her job. Store refused to let me speak with a manager, give me a phone number for a manager, and referred me to an overseas call center. According to the person who answers the phone the store manager does not interact with customers and apparently reports to nobody. Thats why the local management gets away with harassing customers and not doing their job. If you care about safety how about move the tripping and electrocution hazards out of the way. And you won't be able to track how much money you are losing because NOBODY in the history of me shopping here would ever help me sign up for your rewards program. read more

Lowe's Home Improvement - Tripping an electrocution hazard - Appliances Near Me - Apple Valley, California

The time is now 2:27pm, and I am leaving the store because of the poor and inattentive service at this location. I have easily waited over 20+ minutes for one of their service representatives to assist me with finding a specific air filter. I was told on two separate occasions that they would contact me"Anthony" to assist me with no avail. I got more attention from the representatives trying to install solar power than any worker in the store. Poor service and poorly ran store. I am disappointed in the service compared to the past. Do not go to this store. read more

Shitty service, shitty employees, treat military like shit. Tried to use my military ID and got Questioned even after I showed it to them cause there "policy is spouse and personal only" NEVER have had this problem at Home Depot yet this shit happens everytime at Lowe's. read more

Raven and Cami gave us a 10/10 experience. Super knowledgeable and professional! They were patient with us as we inquired about our options and made our decision. Will definitely make the 30 minute drive from our home to visit the Apple Valley location and work with Raven and Cami again in the future. read more

To be honest, my wife and I were at Home Depot across the street for over an hour. They were not able to help although they had the staff. I had a plumbing issue and only needed an adapter for my pipe. After finding out that they did not have the part I needed, we THOUGHT LETS GO TO LOWES. We walked in and an employee looked at us and put her head down, SHE DID NOT WANT TO HELP. Thankfully, we did not need her help. We continued our walk to the plumbing area and SUSIE greeted me, "How are you doing Sir, how can I help you," she asked. Within less than 5 minutes, SUSIE fixed our problem. I was so appreciative fr what she did that I hugged her from the side. We dismissed ourselves and walked towards the front and DANO greeted us, We talked for about 5 minutes. Very pleasant conversation we had with the both of them. I know SUSIE/DANO are older, but they ARE true employees that care for their customers. We will return from now on. read more

Went to the Lowe's in Hesperia their paint department was down I drove to Apple Valley went to the paint department can't remember the kid's name I went there on Veterans Day their machine was working I was there about 9:30 the kid working the paint department is outstanding he did an amazing job actually I will drive to this Lowe's I think it's better outstanding customer service at the paint department he even talked me to into putting the glitter in the paint awesomeness! Cost me $14 more on top of the paint but I'm glad he did it's going to turn out nice he was even curious how it will turn out I'll probably come back and tell him but thank you for the great customer service read more

When you have customers driving from the High Desert to Upland just to say to them, "Yes, we have it but we can't honor the deal because we are in different district." That is trash and unacceptable for a corporation this size. Yes, I did call before I came down. They should have told us this before we had to drive close to a hour or more from the High Desert. This is crappy review is for corporate crappy regulations. Unless the employees could have made it easiers at the Foothill Lowes. If that being the case then the employees deserved to get moved another section for not knowing their job. read more

Lowe's Home Improvement - .37 cent per sqft. Yes, i do know its price by linear foot so times it by 12ft. - Appliances Near Me - Apple Valley, California

Today, two people that helped me, made me see deferent about their service, But, the non existence of cashiers, still not good, I know technology is taking over, but a lot of people out of work read more

I came in to pick-up a curbside order. When I arrived, there was a woman with a strawberry cart sitting in the middle of the only shaded curbside parking spot, selling strawberries. After the associate came out with my items, I mentioned to him that I would have liked to park in the shady spot, but this woman selling strawberries had taken up the entire spot, preventing me from doing so. He didn't respond to my comment, didn't give a damn, and I immediately felt that I did not matter as a customer. It was 90 degrees out, I'm old, and my car has a glass roof, so yeah, it would have been nice to park in the curbside spot that had the shade as a I waited for my order to be brought out. Especially considering, this other person was not a customer. Anyhow, I put it in reverse to leave, and immediately realized that I was blocked in. A car stopped directly behind my vehicle to buy strawberries! I put it back in park and went inside to talk to a manager. They called a manager by the name of Vick. I waited and waited, but Vick never came. I finally decided to leave when I noticed out the store window the strawberry woman was away from my vehicle. But as I left the parking spot, I saw the woman's 3-4 year old girl sitting on the curb. ALONE. I looked around, and saw the strawberry woman had left her child to go over a couple rows to sell strawberries. I thought, is this the Twilight Zone? I continued trying for about an hour, well after I got home, to contact the manager, and had absolutely no luck. I honestly think I would be afraid to return to this Lowes again. The situation seemed way too weird to me. read more

Lowe's Home Improvement - Shady curbside spot for customers taken over by strawberry seller - Appliances Near Me - Apple Valley, California

Good service selection and value. Hardware lumber garden supplies paint BBQs tools nuts bolts nails screws screens rope electrical supplies fixtures and appliances. Almost everything one might need for projects. read more

This location is much more friendlier then the Victorville Location, and , it's a 30 min drive...however , they don't seem to be able to find the correct light bulb for my lamp. So far I've had to go back "6 times" to get my money back and each time a new person tries to help me find the right bulb ...Today , will be the 7th time ! No more ! Hopefully, I can find the right one online. Otherwise the staff there are friendly read more

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I've been here twice and my experiences were the same... just great customer service. I always use my Lowe's app to locate the aisle and bay, but someone will invariably see me and ask if I need any help. Also, checkout is a breeze and again, there's an employee right there asking me if I'm ok. I would shop here any day as opposed to Amazon. read more

Edit: After speaking to corporate, this is absolutely on the store itself. Not surprising. Last time I was here, the cashier rang up the entire order of the person in front of me, and charged it to my card after they left. But mistakes happen, so not even that set me off like this. Absolutely ridiculous experience this evening. I signed up for Yelp just to go full Karen on this store. I had been in last night, and had taken photos of several flooring items and prices, as I'm doing renovations. Some were clearances, and the employee working told me that clearance items stay that price until sold out, so I chose a few- just in case someone beats me to one choice. Spent last night doing full work-ups on supplies needed if using each type of flooring, including visiting the Lowe's website to see their pricing (all slightly higher, but still on sale below retail). Today, I go in and the tags had been removed. I asked the employee in the flooring area, and he said that if it is in stock, it is still as accurate as it was last night. I spent over an hour collecting everything based on the one I selected, and as expected, the flooring rang up at retail price. This would've just been inconvenient, but the cashier was very kind, explaining that it should be the same as the photos I showed her of their wall, so she would find out. FIRST, the person she spoke to explained that the price I had was correct for the square foot, and that the price that came up was the total cost for each 6"x24" piece. Neither could understand why that was ridiculous. Nevermind that the tag I had said price per sq foot AND price per piece, because well- duh. The cashier was kind about it, saying she wasn't good at math, and the other person was just smug and not understanding. SECOND, the next person we spoke to asked if I was in the right store, and hadn't taken the photos at another store. I told him I was positive, and that it is clearly the same store, so he went to go look into it. THIRD, another woman, manager likely, came up and also did the 'square foot vs item' spiel. Again, I explained the math, and showed the photos. And they all stated that if it was clearanced last night, it still would be, insinuating that I was wrong. Maybe I Photoshopped the photos and did the pages upon pages of calculations all for effect, just for a discount? I don't know. But she looked up the item and stated she had no record of a price change, and she couldn't sell it for the price I had because there was no 'evidence'. It was SO beyond insulting at this point. She stated that the computer says it IS a clearance item, and that that was the clearance price. When I told her that that is retail price, she just said "Well, that's on corporate. I don't see any proof that it was ever what your photos show." I told her that there was clearly an employee that physically removed the tags between closing and today, so obviously someone knows. "Well they would've been in this morning, not NOW." Which, to me, has no bearing on anything when I'm being treated as some lunatic that makes counterfeit documentation for a bargain. They all walk away, and the kind cashier apologizes. I said I'll go with one of the other items I've worked up, and put all of this stuff back. She states that she would be upset as well. I go to the back of the store for some laminate, floating flooring, which I see has been marked up over 600% since last night. That's even more than the corporate website sells it for. I didn't want to do all of this again, so I just took my original cart of items and checked out. Although I didn't want to give them my money anymore, I didn't want to reinvest all of the time I had spent. This is insane. I don't know if Lowe's is banking on sucking up incoming stimulus checks, or what they're thinking to go through and refuse to honor, or even admit to changing so many of their prices. I spoke to a contractor about it who agreed that it was good reason to be upset, but that it's also why they NEVER shop at Lowe's themselves. Lesson learned. People running yard sales have better customer service. read more

Lowe's Home Improvement - Appliances Near Me - Apple Valley, California

I see now why this store only has 2 stars. I was looking to replace all the doors in my house so I got a home quote from Kenny. I don't know what store he's out of, he told me he represented ALL of them in the high desert. I thought, 'wow, he really knows his stuff.' Felt good about the quote, he gave me a discount because of a special they were having. He even had my apply for the credit card, which I did. Once he left, he dropped off the face of the earth. Never sent me the contract, even after following up with him several times. Just completely blew me off. I know management is supposed to follow up (I know several managers from other locations), but never did. Terrible service for high priced items like my job would have been. read more

cashier Stephanie was very helpful and nice! great customer service !! She was very friendly

Do not recommend this location for diy kid workshops. I reserved a time slot for 12pm and when my kids and I arrived, the employees said they were all out of projects. What's the point of making an appt online when they can't accommodate their customers? Will not be going here again. Very disappointed, as we were looking forward to our first diy project at Lowe's. read more

I go to Lowe's mainly because I've had a Lowe's card for years. I've been needing a new fridge for a while. I looked at Sears but they didn't have what I was looking for. But, Lowe's had several. I chose I that was perfect and on sale. I put it in my cart and started secure checkout. But upon entering my payment info I get a notification that the card was declined. I called, but they were closed. Monday morning I called and was speaking with a customer service person, who told me the fridge was sold out. Before calling Lowe's I called synchrony bank who finances Lowe's store card. And I had plenty of credit with them to purchase any fridge I wanted. I had dimension issues. So we looked at several different ones. We were halfway through the checkout process. He had my name? number etc. After 47 minutes on the phone, we get disconnected. I felt sure he'd call me back. That didn't happen. So Lowe's and are no more. My daughter and family are coming in September, so I need to quit my cryin' and start my search again. read more

What a waste of time. This store had a clearance on porcelain tile and we loaded up about 45 boxes of flooring only to be told by the cashier and management that the price was actually not correct. The manager and clerk were talking between themselves and were turning their heads because obviously they didn't want to honor the price. I feel like due to the severe discount on the item, the manager or employees decided they would rather keep the item for themselves. We were very disappointed being that we spend $1000+ every week at this location for a construction of a home. If you value your time please skip Lowes, I called customer service and they are also unwilling to help. There is no accountability for store locations, therefore I will be returning all of the unused merchandise I have and purchase everything else from Home Depot across the street. from now on. read more

New appliances... oven was broken. Took three weeks to get repaired.. two trips. The water line got broken when they installed the refrigerator.. to bad its our problem ! The sink !!! Weeks of waitting and ... 7 hours to instal ! Then the faucet was put on backwards ... now the dishwasher is not running a full cycle. Merry Christmas. Never dealing with them again ! read more

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We went to this Lowe's in Apple Valley California, on Bear Valley Bl. They decided to put their Christmas Tree lot close to the front of the store, utilizing quite a few Disabled spaces. It's bad enough this store has less than a handful of motorized carts. Now they're putting the Christmas trees in the Disabled area. You don't know how hard it is, until you're disabled yourself. I hope the people in charge never have to find out.. I am positive this is illegal.. Complaints were made. The woman in charge said to just utilize the other disabled spots. Nice. read more

Had a great experiance! Had a bunch of materials I had to transfer to my vehicle which were on the heavier side. One of the workers, Mr. Paul, jumped right in and assisted me to load them up. He was a great help! Thank you! read more

I want to express my total frustration with Lowe's here in Apple Valley and especially with Brian Kurtz, store manager. I purchased a dishwasher from your store and I also purchased an extended three-year warranty. I have had numerous problems with the dishwasher and have used the extended warranty numerous times. The dishwasher is defective and I have been trying to get it replaced. Brian and his store are non responsive and do not return phone calls or email. When you need to make a purchase, go to Home Depot! read more

Prefer Lowe's over Home D, this location closest to my home, has laziest employees! Asked a question at front desk where four employees were standing around doing nothing, the one chick barely looked away from her phone to speak to us. read more

Do NOT GO TO LOWES in Apple Valley!we ordered a small Freezer. had to wait 2hrs in line for curbside pickup. Called the number listed and it only Hanged up automatically no one answers the phone. The service for CUSTOMER CARE was HORRIBLE! they ignored people and made them wait out in the HOT SUN. read more

Lowe's Home Improvement - Appliances Near Me - Apple Valley, California

We received excellent customer service from Jon when ordering appliances for our new home. He has been extremely helpful, patient, and kind. Jon has been on top of our orders making sure everything is ready for delivery. We couldn't have asked for a better experience and look forward to getting our appliances soon. read more

I went to pick up an on-line order. Yes, it's during COVID 19. After waiting in line for 45 minutes in 100 degree weather, I had to wait another 10 minutes in line in the store. The customer service girls, and yes all four of you standing around chit chatting, couldn't be bothered to help your customers in a timely manner. My order (a shed) has to be brought out... I waited an hour and a half and no shed!!! I asked for a manager, guess what no manager to be found. Waited AGAIN in the customer service line only to be told they hadn't pulled it. SERIOUSLY??? More waiting... finally have it home. Half of the employees in the store either were not wearing any masks or had them below their noses. If I have to wear one to go in your store then freaking wear one yourself. Not to mention some of the other things I saw today... pretty disgusting. read more

Lowe's Home Improvement - On sale 50% off - Appliances Near Me - Apple Valley, California

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Lowe's sucks. Never make a major purchase with Lowe's. Everytime I do a major purchase sometimes goes wrong.

Do not come here. We bought a screen door to be installed on 5/3. As of today we still don't have the door installed nor do we have a date for installation. They've already given me one discount for being a month late. Discount number 2 will be requested tomorrow if they can't get this done. Worst customer service EVER. Update. August 13. Still no door. I requested full refund via phone. I was told to me in this afternoon to pickup refund. I went in. Was told that they couldn't give me refund cause mgr wasn't there. That's not what they told me when I called this morning. This place is the WORST. Staff is clueless and refused to call a mgr because he was gone for the day. DO NOT SHOP AT THIS PLACE EVER!!!! Horse shit service. Horse Shit Staff. Just a horse's ass place of business. Did I say not to shop here? DON'T SHOP HERE!!!!!! read more

It is Thursday at 6:00pm and I cannot find anybody out on the floor. I spoke with a couple customers doing like I am, and that's walking up and down every single aisle looking for something. Thankfully I'm just looking for a couple of Pan Phillips screws to finish a project and they don't even have the size I need. This is really sad. I feel bad for any employees that actually do work here. Not sure Code 50 is but I've heard it over the loudspeaker four times in the last 5 minutes, and they're asking for any associate now. Best thing about the store is the parking. There's plenty of it. Worst thing about the store, I can't find a couple screws on Aisle 16 that are the correct size...and there's no one to ask. read more