RESPONSE TO OWNER:…read more To be clear, I have no issue with the screening questions or questionnaire. I am grateful the business has them in place and was able to inform me prior to my service. The issue was, and remains to be, your attitude and the way you handled the situation. You were extremely rude, condescending, and unable (or simply unwilling) to recognize any responsibility for how the situation unfolded.

I've never had a massage before so I can't compare it to anything but wow, such a lovely…read moreexperience. I'm a tired mom so this was a nice treat and gift from my mother in law. It was so relaxing and I appreciated that my masseuse asked me questions before about what kind of pressure I wanted and if I wanted a scalp massage. I wish I remembered her name to give her a shoutout but seriously that was the most relaxed I have felt in months. Can't recommend enough!

Always an awesome experience at In Step. Had Lisa this time around and she did a fantastic job -…read moreasked me which areas to focus on and which areas to focus on. Thank you In Step team!

My husband and I had never had professional massages before and decided to try it out for our…read moreanniversary. We made an appointment and showed up a little earlier and they were able to take us in. The front desk lady was nice and explained the services well. While we haven't had massages before, we have looked into them and this location has affordable pricing, with additional discounts if paying in cash. We did the couple massage with hot stones and added the eucalyptus oil and foot scrub. The rooms are separated with curtains instead of individual rooms, but it didn't affect our experience; however we did go during a weeknight where it wasn't as busy, and I could see it being distracting when there are more guests. Post-massage we felt great, even wanting to cancel our plans afterward to take a nap. I also hadn't felt my back this relaxed since I was a teen! Would love to come back again.

Front ladies are very sweet and helpful with all your questions…read more When you arrive you are given a bag with a bathrobe and sandals Locker room your able to create your own code for your locker Massage was the best heated bed very good Decor at this place was very unique and cute Love the jacuzzi, cold water pool sauna, and steam room was all the best. The theater room was great Showers are very spacious have shampoo lotion and conditioner Love that they offer water and in the main entrance there's fruit , chocolate and tea You are able to order and take food up from the casino.

Wow, if you ever stay or gamble at the commerce casino do yourself a favor and check out the…read moremeridian day spa. Hubby and I checked in early before his company event and had a few hours to spare and decided to check out their day spa. It's $35 for up to 5 hours, separate men & women's area with jacuzzi, cold plunge, dry sauna, steam room, theatre room and quiet room. It's kept pretty clean, was very quiet when we went in on a Saturday afternoon which was nice! Can't wait to go back again tmrw before we head home!

Let's start off by. I know this review is a bit late, but I started my membership with Massage…read moreEnvy. Last year. I actually went in for a Facial just because we were going to a wedding en Mazatlán, Sinaloa, The First Esthetician was Delilah.very professional and kind she explained to me to everything to me since it was my first time getting a Facial. She said that she recommended me to get some other type of Facial within 7 days or something like that , which I still have time before the wedding, so I came across the next Esthetician Evelyn, which was also very professional, kind and respectful friendly person . We started talking about other things that I could do to take care of my skin I highly recommend both of them I had a very great experience I started getting massage with Anna very professional. She works with me on getting to the right pressure Point. She really knows what she's doing. I went in due to having stress. She worked my knots. That I had in my back really worked into them. Anna is the best very professional, kind, and respectful as well. She could work with the pressure point. After a while, it was very hard to book a massage with Anna due to high demand she was busy so I had asked her. It's very hard to get a massage with you to book. A an appointment she had recommended me to. Neira So I booked an appointment with Neira Great customer service. Very professional polite and friendly Also the best massage Therapist works with the pressure Point. She could adjust easily and she's a very friendly person. Makes time go by so quick. She really worked out my back and legs I highly recommend this spot. If you're looking to get a great massage. Don't hesitate. I'm booking an appointment with Anna or Neira and also, if you want to get a Facial done as well. Hit up Evelyn or Delilah.

My partner and I recently came in together and had a fantastic experience. I saw Adam and my…read morepartner saw Ron, and we both left completely satisfied and relaxed. Both therapists were skilled, professional, and attentive to our needs. Excellent service all around--we'll definitely be back!

I originally reached out 7/24. The calls go to voicemail but the voicemail is full. I followed up…read morevia text. She read the message but didn't reply. I reached out again today 8/13 to check availability for next week/weekend. Same thing happened, no answer & voicemail is full. Sent the message at 1:35pm, message was read 2 minutes later. I called again later in the evening. I sent a text at 5:51 letting her know I'm going to look some where else for services. If the customer service is lacking, the actual service probably is too.

Two weeks after my surgery, I'm still following my doctor's orders and keeping my drains in…read more I found a nearby location with excellent reviews. However, don't take everything at face value. During my first appointment, I waited and knocked but got no response. When I called, the therapist realized she had forgotten to schedule me. She felt bad and arrived 20 minutes later, offering a complimentary 30-minute massage. It was decent for 20 minutes, but the last 10 were spent trying to put on my faja, which was quite amusing. On the second day, I had to inform her about the pain I was experiencing since she was only focusing on my stomach. She suggested I keep my drains until Monday, but I left feeling pain and without any relief, missing that 'ahhh' feeling. My husband, hearing my discomfort, found Downey Skin & Body Therapy Clinic, which was open on the weekend. I made an appointment and was pleasantly surprised by what I encountered--WOW, it was incredibly relaxing, and the comprehensive session was out of this world. She also recommended removing my drains to prevent any complications. Additionally, I got my stage 2 faja, which I didn't even know I needed. I left feeling relieved--no more drains and a significant improvement. I've just scheduled my next appointment. Two thumbs up! I highly recommend this place; Lizet, you're amazing!

One of the best massages I've ever had! Karen communicated so well throughout the session and…read morereally focused on exactly where I needed attention. I was so impressed that I already booked my next appointment just a few weeks later. The space was also very clean and welcoming. I couldn't recommend Karen more!

I've gotten a lot of massages in the past and the massage I got from Karen was one of the best…read moreever. She listened carefully ahead of the massage to ensure that it would be what I was looking for and hit all my pain points with the perfect amount of pressure. When I got there I was quite sore, by the end of the massage I felt both relaxed and significantly less sore. Based on my recommendation, my wife also got a massage from Karen and she absolutely LOVED it. Karen's studio is private, clean, and is conducive to a great experience. It's not as cheap as the strip mall massage spots, but it is very much worth it. Can't wait to schedule my next massage!

I always have such a wonderful experience at this spa! Marian treated me, and she was absolutely…read moreamazing as always. She is professional, attentive, and always makes me feel comfortable and well taken care of. The entire staff is friendly and welcoming, and the atmosphere is relaxing. I also really appreciate that their prices are reasonable for the quality of service they provide. I highly recommend this spa and will definitely be coming back again!

The team was kind, informative and Georgina was amazing as my nurse/masseuse. It's a must to come…read moreback here for a lymphatic drainage massage. I fell asleep, I was so relaxed.

From valet , security , front desk hotel to the bar we had a great experience!! All staff were…read morefriendly !!

We bought a Groupon and got facials and massages. Both treatments were good. We got lucky and had…read morethe place to ourselves so enjoyed the facilities. The steam room, room to relax and snacks they provided were great. My only complaint is the pool. I was excited at first because it looked cute but soon there were teens in the pool and people acting like it was the community pool at a park. I honestly think people paid one day pass and then let 7 others in for the day. I think you might want to consider wrist bands. I know this isn't the spas fault but someone needs to be in charge of it.

Not sure what is going on at this place... we walked in for a couples massage. The place is boarded…read moreup with a locked door and a thick customer service window. The lady who hardly spoke English rushed us out. Do not plan on returning.

Paid for 30 mins massage and was told they are done in 15 mins and said they did a great job when I…read moredidn't feel relaxed at all.

Pioneer Spa in Norwalk was honestly such a disappointment and I really wish someone had written an…read morehonest review before I went. I've been to a lot of Korean spas across LA and Orange County like Century, Wi, and Crystal, so I know what to expect. A friend recommended this one and I thought it'd be fun to try something new, but this was by far the worst experience I've ever had. The only reason I'm even giving it two stars is because of the owner, Mr. Kim. He greeted me at the front, was very polite, and took time to explain everything even though I already knew how these spas work. His friendliness stood out, but that was the only positive part of my visit. Parking was easy and free, which was nice, and I got a spot right in front. The spa is inside a small indoor plaza that feels more like an outdated mini mall than a wellness spot, and the entrance is confusing. Once inside, everything felt cramped and outdated. The cold plunge and jacuzzi were ridiculously small, maybe two and a half feet deep, and you could barely fit two people without bumping elbows. The jacuzzi wasn't hot enough, the cold plunge wasn't cold at all, and the overall atmosphere didn't feel clean or rejuvenating. The amenities were just way below what you'd expect from a Korean spa. The sauna said 173 degrees but I sat there for over twenty minutes and didn't sweat once. The steam room was the opposite, dangerously hot. The steam comes out directly from a vent near the bottom, and if you're sitting anywhere close to it, it literally burns your legs. I'm not exaggerating when I say it's unsafe. Even sitting higher up, I had to constantly scoot away because of how intense the bursts of steam were. That should absolutely be fixed because it's a serious safety hazard. On top of that, the jacuzzi and cold plunge both had warning signs taped on the railings that said things like "Be careful, this is not strong, do not shake." That alone made me feel uneasy. If the metal railings aren't sturdy enough to lean on, they shouldn't be in use. It's something so simple to fix, and I don't understand how they're operating without addressing it. The common area wasn't comfortable either. There were a few massage chairs that you had to pay extra for and no real seating to relax. The orange uniforms were funny and bright, but it made the place look more like a gym than a spa. There are themed rooms like an oxygen room, but they don't offer much. I was planning to eat at the restaurant since the website said it was open, but when I asked, the staff told me it had been closed for a while. Honestly, that was probably for the best because the space is so small that food smells would've been overwhelming. They do offer a few small items like shaving cream, a disposable razor, and a scrub, which is thoughtful, but it doesn't make up for the lack of quality. Between the outdated facilities, safety hazards, and disappointing amenities, this place just isn't worth it. For the same price, I'd rather go to Joy Spa or Century Spa in Koreatown where you actually get what you pay for. Those places have better amenities, cleaner spaces, and real attention to comfort and safety. Pioneer Spa feels neglected, cramped, and uncomfortable. I left more tense than when I arrived and definitely won't be going back.

I miss this spa. It is very good the money and a decent size. Not too big and not too small.read more