I love coming to in step massage without appointment. All the girls here are great and when I need a more acupressure massage they really work on me. I always suffer with fibromyalgia and I need a very hard massage to relieve it. Today I got 30 min massage and Cindy is good. But unfortunately they could do only 30 min since they are booked up and didn't had an extra person to work on me a little more. Atleast I got a bit relieved and I'm satisfied with the massage. Thanks very much see you soon ​ read more

I came in today for a 30 min massage and once I arrived the host let me know they were booked for the next hour and asked if I can come back. I was in no pressure and ran some errands before. I came back an hour later and didn't realize they have a lot of parking in the back. So when returned I parked in the back and they have a back entrance. Once I was inside I checked in and the person in the front let me know I had to pay upfront. I changed my mind and wanted to do 45 min but the didn't have the time for it so I stayed with my 30 min session. The person in the front charged me and walked me to my room and I went to lay in the bed it was peaceful and quiet. Once my masseuse came in she saw me scratching my shoulders and said "oh, got it working on your shoulders". She went to work let me tell you! I felt I needed a bit more work on my legs but no complains my back, shoulders, arms and sides got the best massage ever. I only came here because it's close by and a friend recommended it. Typically I go to a place in Pasadena but found a new place I'll be coming to. I will also make sure to book an appointment before read more

In Step Massage Downey - Private room - Massage Near Me - Downey, California

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My first time at In Step Massage and unfortunately it was not a good experience. The environment was extremely loud and not relaxing at all. I could hear people constantly coming in and out, employees talking loudly in the hallway, and even a man next to me moaning very loudly during their session. It made the whole experience uncomfortable and the opposite of what you expect when getting a massage. The massage itself also wasn't great. I repeatedly asked the therapist to use less pressure, but she continued pressing extremely hard despite my requests. At the end I left a $5 tip because I felt the service was mediocre. After I had already left and was sitting in my car, the front desk employee actually came outside and asked me for a bigger tip. That made the situation even more uncomfortable and felt very unprofessional. Overall the environment, the service, and the way the tip situation was handled left a bad impression. I won't be returning. read more

Excellent customer service! Very clean and professional spa! Highly recommended! Recommend the 1 hour 90 minute massage! read more

In Step Massage Downey - Spa entrance - Massage Near Me - Downey, California

This place is hit or miss. I went today for a massage and the lady that massaged me was strong (which I prefer), but she was very rough and sloppy. When she went to cover my eyes, she threw a rag over my face so I had to adjust it. Instead of massaging my scalp, she kept scratching it with her nails over and over and over then when it came to cupping, I didn't even realize she had them on until I heard the actual suction. Then she started massaging me with the cup, which was very painful. It was a horrible experience. Her name was Lucy and I'd never go to her again. It was obvious she didn't wanna be there. I really wanna love this place since it's close to my house but I prefer driving out to Artesia to my regular place. read more

Amazing service, very relaxing!! I did 70 minute combo. It includes feet and body and also had the CBD oil, just what I needed. read more

Ada is the best she take your time and make you feel relax and not feel pressured. For sure coming back to Ada. Thank you

Ladies were amazing, gentle, and friendly. Felt super relaxed after. They ask you if you want it either soft medium or hard. So it's up to your liking. read more

In Step Massage Downey - Amazing spot would recommend 100%, ladies are very nice, gentle, and friendly - Massage Near Me - Downey, California

Initially, everything was great. The receptionist took our information, was very communicative, and helped us select the package that best suited our needs. Unfortunately, that's where things began to go downhill. My partner had a much more favorable experience with her massage therapist than I did. My therapist was clearly sick--a fact I brought to her attention during the session. While I understand that businesses have to operate through cold and flu season, having someone who is visibly ill working in such close physical proximity is concerning. Given that a massage therapist is frequently above, beside, and in direct contact with a client, I felt it was reasonable to request another therapist. When I asked if someone else could take over my session, my request was dismissed. The therapist continued without addressing my concern. I asked a second time if she could switch out with a coworker who wasn't sick, and the response I received was simply that my session was almost over. After our massages concluded--and after already spending nearly $140--I was met with an expectation that both therapists would receive a tip. I gladly tipped my partner's therapist, as she provided excellent service and earned it. However, I did not feel comfortable tipping my own therapist given the circumstances. When I explained my concerns to the receptionist, she responded by showing me a tip scale, which I politely declined. In my view, tips are earned through exceptional service; they are not automatic. What made the situation even more uncomfortable was that the door was locked while this discussion was taking place and was only unlocked after I firmly declined to leave an additional tip. I have no issue rewarding outstanding service. What I do take issue with is feeling pressured into tipping after receiving what I considered subpar service--particularly from a therapist who appeared ill and, as it turns out, left me dealing with a cold afterward. It's unfortunate because the experience started so positively, but the handling of these issues left a lasting negative impression. read more

A massage shouldn't start when I'm on the table waiting. I was shorted 7 mins. I needed to rush out of there so I didn't say anything but I'll bring it up next time. Yes I would come back, I can almost always call or walk in and not wait for too long but I do suggest an appointment just to be on the safe side. You get 5 dollars off if you pay with cash. The place is big and is clean. Massages are reasonably priced and of course each person is different today my masseuse was pretty good. I told her I needed more pressure and she delivered. I forgot to get her name. read more

My go to massage spot in Downey! Paid $50 cash for one hour full body massage (it's $55 with card). I told the masseuse how I liked my massage and she delivered! She would also ask to make sure if it was too hard/if I was okay. The ambience was great! read more

Great place! Spacious, private, and very relaxing . Price is awesome! Definitely coming back here!

Very good massages and would definitely come back again. Very gentle and did a very good job getting rid of all pain.

Really good service and very clean place they are friendly it was the first time and it will never be the last one

The best massage I've got in a while! When you say go hard they go hard!! Lol i feel relaxed. Will definitely be coming back!!! :)

So amazing definitely coming back cbd oil massage helped a lot with my muscle soreness. Affordable pricing too! It was very relaxing

Tina did an amazing job!!! She used the perfect amount of pressure and made me feel so comfortable and relaxed. Definitely coming back here!! read more

Very relaxing. Quiet atmosphere. 3rd time coming here and I'll be back again. Everyone is nice.

Angel was very helpful and Ada was amazing! I've been here a couple times and always have such a great experience :)

Great massage highly recommend. Very clean. Available hours are great. All therapist are great Michele is my go to but all are great

Amazing!!! I will be coming back next for sure. I feel like a brand new person. Highly recommended!!

Amazing experience. Definitely coming back again. Will be coming back next month, please bring cash to tip!!

Like other reviews mentioned, I have to agree that this place was far too noisy. Staff were chatting loudly, I could hear people constantly walking by, cars were honking, and car alarms kept going off. It honestly felt like being in Times Square in NYC. Because of the noise, I couldn't relax and felt tense throughout the entire massage. Another thing I found odd was that my massage started without any warning or introduction from the masseuse. She just began out of nowhere. Throughout the session, the pressure was also inconsistent---at times it was painfully strong, while other moments felt more like light caressing than an actual massage. I also want to mention that I specifically requested a foot and body massage, but only received a body and leg massage, which was disappointing. I didn't speak up during the session because, honestly, I felt uncomfortable and just wanted it to end. At the end of the massage, I tipped $10, which I felt was reasonable considering my experience, but my masseuse seemed almost offended by the amount. Overall, I will not be returning. read more

It's a nice place...very clean...very professional...the best masseuse I've ever met. Very professional, great place to go to relax.

Just got a couples massage my husband liked the lady that did his, she did okay for the most part he said. I think her name was Tina. Mine was horrible... it wasn't even a massage. She just did pressure on certain areas, not really rubbed and at times she put way too much pressure on certain areas. She might not be experienced in massaging women but I don't recommend the one that did mine. And she stood at the door waiting for a tip, I felt bad but honestly, I was just waiting in the time to go by quick. (Next day update) my back is super sore, and it feels tender in certain areas. Instead of leaving relax we paid to be in more pain. read more

In Step Massage Downey - Massage Near Me - Downey, California

had a great time and have been multiple times, i always add CBD or eucalyptus. i highly recommend!

Came in on a Wednesday and seemed to be pretty busy, could hear people walking and being greeted. My masseuse was very gentle and was breathing very hard, may have been sick? She didn't seem like she had the energy to perform fully, because I asked her to apply more pressure and nothing changed. Very disappointed, it was my first time and will not be a returning customer. I was forced to leave a $10 dollar tip, after having provided a $5 tip based on the quality of service. read more

Great experience. First time here. Will be returning. Couples massage with the bff let us feeling like noodles.

My go to place when I need a lil tlc. If you pay cash they give a discount. Very relaxing

I came here for a couples massage and it did not disappoint! The place is very clean and I enjoyed they were able to have us both together. The masseuse did a great job giving me a deep tissue massage. read more

Me and my boyfriend come here all the time he works construction and I'm in the gym a lot, so our bodies stay beat up. Every time, they take such good care of us. The full-body massages are thorough, relaxing, and actually help with our soreness. The staff is gentle, professional, and really know what they're doing. We always leave feeling lighter and refreshed. Definitely our go-to spot! read more

i had an amazing experience with my massage. clean space and friendly staff. i truly recommend

Always a great, legitimate massage, worked out all the knots without being in pain...which is the way I prefer it!

Great customer service amazing staff this place is well recommended they leave you feeling like new highly recommend this place

A large clean establishment open every day. They do multiple types of massage for very reasonable prices. They are very professional and do a great job. Don't forget to tip. Well worth going. read more

Very good massage, completely legit. Not at all expensive. Quiet and professionally done.

For such a mediocre excuse for a massage lounge, they are some of the rudest people I've met. My hard working father wanted to pay for me and my family for this experience, he tipped $20 and they had the nerve to ASK HIM for more money, IN FRONT OF OTHER CUSTOMERS!!!!!!! I have never seen such nerve. It takes a lot of displease me and this really hit that nerve. For a lousy, noisy, unprofessional, CHEAP place, I wouldn't even go back for the price. Their utilities were cheap, I repeatedly asked my masseuse to go lighter as i was in pain the whole time because of how rough she was. Multiple times. I'll say it again, TIP IS NOT MANDATORY ‼‼‼‼‼‼ read more

Amazing I feel like a whole new person. She really got deep inside those little crevices to make me feel amazing. I'll definitely will come back and sing my friends. read more

I will rate this place zero stars if I was able to. They demanded a bigger tip when I had already left a tip. They were very unprofessional, please do not go to this place if you are planning to. read more

I come here with my mom and everyone is always very kind and attentive. Quiet and peaceful vibes.