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    Love That Door

    3.7 (43 reviews)
    Closed 10:00 am - 5:00 pm

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    Door
    Joe H.

    I would highly recommend to purchase extra door roller catch. Both of mine broke the same time and I had to use tape to keep the door closed. It happened while I was having people over so it was pretty embarrassing. They're pretty expensive through the store so I found them online through another distributor for a lot cheaper. Good luck

    They damaged the door on install. Their engineer came out and said they'd repair it to look new. They didn't. They ignored my emails reminding them of this repair. I assumed it would be completed since they never said otherwise to my emails. They just painted it over. It took nearly four months of the inside of my home looking bad for them to finally come out and finish the inside trim and paint. Awful communication and service. I spent a lot of money for a new door... they gave me a damaged door and unacceptable service. Currently, I can't imagine contacting them for warranty work if needed.

    We had a wooden door that was cracked and in need of repair. We wanted a more durable door and LTD did the job. It took about 6 months from start to finish. I really wish the appointments were done in a shorter time span. We had several follow-up appointments and I wish everything was done in one or two visits so we didn't have to take off work. The door is beautiful and we get a ton of compliments. The office staff was organized and any communication was done quickly. I am pleased.

    T K.

    As we began the process to replace our worn out and weathered front doors, we visited Love That Door in Grapevine. Steve C. was our first contact and was very helpful detailing the quality features incorporated into the LTD product. We decided to attempt our own design. When presented with our thoughts, Chad was eager to assist and develop a CAD that helped with that vision. The support staff kept us updated with frequent emails and phone calls to keep the process moving along. We are very happy with our decision to do business with LTD and now understand why they chose the name "Love That Door"

    Qiang D.

    I bought a double iron door for our house in Plano, TX. LTD help us do measurement. To keep my beautiful door frame, LTD give us an accurate customized size. In design phase, LTD also provide a bunch of customizable options (e.g. multi-level of glass transparency) and get the CAD finalized quickly and professionally. There were too many Black Sawn events in 2021. Although, my project is delayed due to global supply issue. LTD is very responsive and get new schedule confirmed quickly. Certainly, installation and paint work went smoothly. And LTD's price is also competitive according to the quotes I got.

    Our custom door!

    We love our door! We had some concerns with the process. After taking with Lisa Crenshaw. All is well.

    Water leaks

    Just an update on the review. It is now April 3rd and the glass and water leak have not been repaired. I know the recent events have slowed things down but 7 months ? They showed up once with the wrong size glass. Remeasured and left again. I know it is a long way to China but it seems like we get most orders within a month. I will update if the window gets repaired or if we have to take it to the next level. Customer service is pretty bad as well. They never call with updates we call about every other month to ask what is happening. Update 5-14-20 The window in the door has been replaced. So far so good. I will raise the stars rating from one to three. The door is nice the customer service stinks.

    We love our new iron double doors! We replaced our old builders wood door that was over20 years old. Jim from the Frisco office was instrumental in helping us see the vision from the 1 door entryway to 2 doors. I am happy he offered this option. The doors are good quality and nice and heavy. The glass is reflective so you can't see in during the day. The installation went pretty quick, and the installers had it in in less than a day. The painter did a great job also after the installation.

    Still waiting for them to fix the finish guys hacky work

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    9 years ago

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    2 months ago

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    1 year ago

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    11 months ago

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    1 year ago

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    3 years ago

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    3 years ago

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    2 years ago

    Extremely happy with love that door team went above my expectations they had great communication

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    4 years ago

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    3 years ago

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    4 years ago

    Business owner information

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    Chad C.

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    7 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    3 years ago

    This company and their employees are great from start to finish. Their product is top notch and has the best warranty on the market.

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    3 years ago

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    4 years ago

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    6 years ago

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    4 years ago

    Difficult people to work with, needed a part for my door and they were not willing to help at all.

    Business owner information

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    Chad C.

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    6 years ago

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    8 years ago

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    11 years ago

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    7 years ago

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    5 years ago

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    10 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Love That Door

    Review Highlights - Love That Door

    They worked with what design we had in mind and they delivered a gorgeous iron door.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Freedom Iron Doors - Call today to learn more about our different styles and custom options! Whether you are interested in a single or double door, we've got it!

    Freedom Iron Doors

    (15 reviews)

    WOW! We love our new door! Everything was smooth from start to finish, & the team went above &…read morebeyond. Logan truly listened & delivered. Highly recommend Freedom Iron Doors!

    DO NOT USE THIS COMPANY!! The door itself looks great and appears to be high quality…read more Unfortunately, the experience with Freedom Iron Doors was extremely disappointing. Our original contract included a glass-opening feature. During the process, Mika created revised work orders that removed that feature without our knowledge. When the door was installed, it did not include what we had originally agreed to. When we raised the issue with the owners, instead of working with us toward a solution, they threatened to place a lien on our home because we withheld a portion of the payment due to the installation not matching the contract. Even more concerning, we were told that if we did not pay the full amount, our house could be vandalized. That type of response was shocking and completely unprofessional. For the amount of money spent, the customer service was unacceptable. They showed zero interest in resolving the issue or making us feel like valued customers. Ironically, the door itself gets a lot of compliments. Seven or eight families who have visited our home have asked for the company name because they liked the look of it and were considering something similar. Unfortunately, after sharing our experience, we told them we could not recommend doing business with this company.

    Love That Door - doorsales - Updated May 2026

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