Southwest Door & Window installed new Milgard windows in our house several years ago. When we…read morestarted having some issues and reached out for their support, no one replied. Just recently again I reached out for information and service, received an automated reply with a promise to return my message ... but NOTHING. Maybe Southwest Door & Window is no longer in business. They are certainly not running things like they want to stay in business. Reading other reviews shows this to be a recurring complaint. Avoid this business!

Last October Southwest Door and Window installed two patio doors at our home. On November 10 I…read morenotified them that the lock did not function. The panels on the doors began to separate soon after. After numerous phone calls and emails a couple of repair attempts were made. A promise to correct the problems was made except now phone calls and emails to Brandon are all unreturned. I do not recommend using this company.

Easily scheduled review online. Rep was prompt and courteous. Received a proposal within 24 hours…read more Efficient from the start.

I've been using Metroplex Windows for a long time and have always been very happy with their work…read more Brian Cole is a great guy and very knowledgeable. Installers are top notch and very experienced.

Another amazing door install. Call Jack at Pro Door Re pair. He will help you design your doors and…read morewill make sure you are satisfied.

These guys came out to replace a sliding glass door on a house I own. I wanted a high quality…read moredoor, and I definitely got that. The door is a gorgeous, heavy, and well made, exactly as I wanted it. They came out, took measurements, and discussed all of my options. The door was ready when they said it would be. They make their doors (at least they made the one I ordered) individually, in the DFW area, to your specifications. Cons: (1) it was NOT cheap, but I believe in paying for quality, and I'm happy with what I got; (2) the estimate included a screen door, which they didn't put on, and it took a couple of phone calls to get them to come out and do it; (3) this is another one of those companies where you have to chase down people to get a response. I would happily use these guys again, and in fact I am just now trying to get in touch with them to put in a custom window. I love it when you find people you can trust to do good work. I would definitely recommend them.

The wooden parts of our house (75% brick, 25% wood) were getting a little ragged around the edges…read moreand wanted to do something better than doing the usual cheap repairs and repainting, and decided to completely replace all the wooden parts with pre-painted Hardie board which lasts many years beyond the typical wooden siding. After speaking with various Hardie board contractors, we invited Tony Cicora, the sales and design consultant with Amazing Exteriors, to come out and get the ball rolling. He was absolutely awesome! He explained the whole process from beginning to end, how the work would be done down to the last detail, showed us a wide range of designs, and helped us with a design scheme for our house that my wife absolutely loved, and got the paperwork started, including taking care of the permitting process with the city. I know we asked about a million questions, and Tony took the time to answer them all. (Thanks Tony!) As we couldn't afford to do everything our house needed this year, we split it into two parts with the main wooden parts of the house being replaced this year as Phase I, with plans to replace the eaves and soffits next year under Phase II. We appreciate Amazing Exteriors was willing to accommodate us by making the project more affordable by splitting things up. Soon afterwards Amazing Exteriors project manager, John Friesen, reached out to us and came by to get the critical measurements needed to order the materials needed for the job. We asked more questions and John took the time to answer them as well. After the permitting was done, the team showed up, stripped down the wooden parts to the studs, replaced anything rotten or sketchy, installed insulation where it was needed, installed OSB, then a high quality weather barrier, flashing etc, an additional layer of foam insulation that was molded to the Hardie board, then the Hardie board, and then caulked it all up. As far as I could tell, the construction method they used was superior to the original construction used when the house was originally built. After the team left, I was contacted by Rucheli Silva, the Quality Inspector for Amazing Exteriors. She let me know she was there to address any concerns or issues we might have had during the entire process so she could address them and get them resolved. Fortunately we only had a few small issues that were immediately resolved and addressed by the onsite foreman Delberto (sorry, I didn't catch his last name). There were a few out of scope things I needed to complete such as replacing the outside eave lights, and replace the backdoor fixture and outlets with new ones, and a new doggie door, and once I was done with those details, Kenny Griefnow came by to take care of the final punch down lists items that needed addressing after the main team had left, like last spots that got missed or anything else of concern to us, of which he did an outstanding job of addressing, and leaving no stone unturned. All that needed addressing was to caulk the inner side of a one of the windows (which was difficult to see so I can see how that happened), and to place a piece of support siding under the new outlet that had been installed, and to caulk around that, and caulk around where I had installed the new doggie door, all things which I had installed after the team had left. Overall impressions? The wife and I absolutely love the work that was done from the quality to the final appearance. I'm an engineer so I totally appreciated the effort that was taken to make sure everything was rebuilt even better than when the house was new. My wife and I both love how great it all looks, and we won't have to worry about anything for many years to come. As far as Amazing Exteriors, their people and the work done, I have absolutely no reservations about them and the quality of their work and would go with them again in the future in a heartbeat. If you read down to here, sorry for such a long review, but I did notice some past reviews that were less than spectacular, but my take away from all this is that Amazing Exteriors is working hard to address those short comings by putting into place the people and processes to make sure they surpasses all expectations of the customers they serve. They certainly impressed me and frankly, I am very hard to impress and I wanted folks to know they are trying really hard to earn your business as a Premier contractor. They have put into place one of the most generous warranty programs I have ever seen anywhere, so they mean business when it comes to customer satisfaction and a job well done.

I found this company in an online search. I was looking for a specific type of window. I had…read morealready done a search to find out which window manufacturers make the window I was searching for. Marvin was one of 4 manufacturers that build this specific window, which this company sells. Amazing Exteriors is close to my job, so I stopped by after work. I walked in the showroom and a lady came out from the back and greeted me. She asked what I was looking for and I explained the window type of window I needed. She then said we only take orders for 3 or more windows and they didn't have the type of window I was looking for. I explained to her I had already done online research and asked if they sell Marvin windows? She replied yes, so I said that Marvin does manufacturer that type of window. So, she said let me go speak to the salesperson in the back. By the way, he never bothered to come up front and speak with me. She came back and told me he said, "we don't do that." Not that Marvin didn't make that window, but we don't want your business! This company must have so much business that they don't need any new customers. The fact that you have a person that works for a company that doesn't even know the manufacturer they use makes a specific window I was looking for speaks volumes for me. And...the fact a salesperson doesn't even come out of his office to speak to a potential customer also says a lot! I own my home and have many things this company sells that I could need in the future other than a window. I found another company that actually wanted my business and solved the problem for me. Which after reading these reviews on Yelp I'm happy I didn't use Amazing Exteriors for the project. I would have given no stars if the site would have allowed. But I had to give one star to post the review. JS

They replaced all the windows in my house for a fair price, everything was quick and easy and I…read morecouldn't be happier. I love the windows.

Over the past 2 years we have had Alberto and his son install 2 shower stall glass enclosures in…read moreour home. Both times they were very competitive on price and the jobs were great. We have had a small problem with one of the doors due to a hinge adjustment. They promptly came out and fixed the problem. At no cost. They are some of the best people I've worked with and we couldn't be happier with them. I highly recommend them if you need glass work at your home. Customer service is very professional and couldn't possibly be better.

My doors were installed today and they are BEAUTIFUL! SO BEAUTIFUL! The doors were the one…read moreexpense I splurged on because these doors are a statement, and they were not that much more than factory vinyl or whatever material from the door companies in Las Vegas. My entire experience was exceptional from beginning to end. Matt always answered the phone for me, was always willing to explain everything to me, and was always polite and professional. When the contractor was wondering how he wanted to install them, Matt said to have the contractor call him, illustrating what excellent customer service he offers. I will never have any other door than these! THANK YOU VERY MUCH, MATT!!!! I LOVE MY DOORS!

After bad experience with overpriced doors. and their quality. I began to search for more quality…read moredoor upon finding these doors and speaking with the salesman. Matthew, explaining everything in detail. I ordered them he said. It'd be two months out because we had to have a special insert because we live in winter climate I said that's fine, they actually came a month and a half in and it happened to be perfect timing, the weather was nice, but that day turned quite cool. So in taking our old doors out we put the new ones in and I was ecstatic. I felt like the doors were worth more than my house. and you cannot beat the price. Matthew helped us every step of the way. and the shippers he sent were outstanding. Jim and Kathy couldn't have been more accommodating and helping us unload our doors. We had four people there because the doors were so heavy. I feel like I can sleep securely at night. Now I'm gonna see if they make windows like this. Thank you, Matthew. Thank you. Awards import doors. We are highly pleased. and proud to be a part of this company.

This has been a bad experience for me. This is one situation where you actually have to begin…read morepayment before work is done because I signed the contract in March 2022, didn't get installation until October 2022, parts were broken and mismatched and attempted to fix in December 2022, and no one has responded to any of my calls or emails since and it is now May 2023 and over a year since things began. Tell them no soliciting and you mean it.

We had 40 windows installed. Took a year with a total of 6 installs due to defective windows. Had…read moreanother one we just reported today. I thought once they were all in, my problems and stress would be over. Not true. Nobody can clean these windows. Have tried multiple window cleaners. Once the sun hits them, they are so smeared. It's embarrassing. I can't even successfully clean a window that is accessible to me on the lower level. Also dust just sticks to them. Something very wrong with the film or finishing on the windows. Great warrantee but who wants to keep ordering replacements with the same results? Not sure what our next move is. Can't live with this.

great customer service from amy ...out of dallas location ********** ten stars....excited about our…read moreappointment... victoria m.

The door itself is great but the price is substantial. We paid a little over $7.5K for ours, We…read moreadded the option of an keyless entry, which would have been great if it had not been defective. Service came out 3 times and replaced batteries that lasted a couple of months. Finally we called for a replacement. We were told we had to call the manufacturer to get an approval. Fine, although we bought it from Adooring Designs. Mike at Adooring Dorrs charged us $150 to replace a defective part purchased from them although they never charged us before (product was in warranty). Just a buyer beware. Their reponse was that it wasn't their fault it didn't work