This business lacks the organization to meet its own deadlines, the professionalism to deliver on…read morepromised results, and the accountability to take responsibility when things go wrong. I strongly caution against using their services unless you are willing to deal with unreliable timelines, poor communication, subpar workmanship, and difficulty getting issues resolved reasonably. I brought a brand-new bridesmaid dress here for hemming, strap securing, closing a slit, and adding sewn-in inserts. During the detailed 2-hour initial consultation, various options (including different inserts) were presented as part of what seemed to be the standard process for achieving the desired fit. At no point were these options presented as special accommodations or personal favours. I accommodated the length of this visit as walk-in customers were repeatedly attended to throughout. During the consultation, I also observed the seamstress snagging the fabric while handling the dress; when pointed out, it was acknowledged and I proceeded in good faith. Despite explicitly offering additional time, the business insisted the dress would be ready in one week. That commitment was not met. When I arrived on the agreed date, I was told no work had been started due to it being a "busy time." I was asked to follow up before returning. After being told the dress was ready, I made another trip, only to be informed it actually still was not finished. I was then told it would be done later that day; in reality, it took several more days. When I returned to collect the dress, it had multiple issues: visible fabric snags (including additional snagging during that final visit); straps that were not secured as discussed; and incorrectly placed inserts resulting in a poor, unflattering fit. When I raised concerns about the inserts, I was told they might be sewn incorrectly based on how they were initially pinned. Instead of helping to correct the issue, the seamstress left me for nearly an hour to figure it out myself while she worked on other items in the back, repeatedly telling me to "relax" and "enjoy myself." After an hour without resolution, I requested a partial refund for the insert-related work ($40 total), as it had not been completed as agreed. This was initially refused on the basis that I had just "changed my mind," which was untrue. Fabric damage concerns were also dismissed with suggestions that the dress quality was to blame, despite snagging visibly occurring during her handling. I was then asked to leave while the refund was "considered," which I declined to do without resolution. The situation escalated in front of other customers as the seamstress becoming highly emotional and disengaged. The matter was only resolved after her partner intervened to issue the refund. Following this, I received a voicemail apology focused primarily on delays. The core issues - poor workmanship, damage to the dress, and how the situation was handled - were not addressed. Instead, there was repeated emphasis on how "nice" she was based on the time and effort she put in during the initial consultation and how little was charged. To be clear, the scope of the work, pricing, and billing descriptions were entirely set and recorded by the seamstress. For example, the invoice noted "fix straps," reflecting our verbal agreement to both reattach and secure them; it is not reasonable to expect a customer to interpret internal shorthand or restate instructions when the provider has already agreed to the work. Similarly, the insert installation (including selection of materials) was a service she suggested, not something requested as a personal favour. In my opinion, bringing up the time and effort spent after the fact to justify poor results is inappropriate and unprofessional. The time and effort spent, or how "nice" the service may have seemed during consultation, do not change the outcome: I was left with an incomplete, damaged product. All in all, based on this experience, I will not be returning and would not recommend this business to others.

Wendy is amazing! She's helped me with a couple alterations. One was for a pair of jean shorts that…read morewere too big and she took them in at the waist. Unfortunately then they were too tight so she fixed them up again to the perfect size for free. Another was fixing the zipper on a pair of dress pants. She's very friendly, helpful, quick, and has fair prices. I would totally recommend her!

Great experience! I had a suede jacket that needed the sleeves shortened and they did it in a week…read morefor $50. Perfect job. Super reasonable and nice guy, will recommend to my friends

These guys are magicians when it comes to any type of alterations or materials for an alteration…read more And all for a very affordable price. I highly recommend them.

I have been going to this tailor for years. All my alterations have been done perfectly and within…read morea reasonable period of time. Sometimes you need to book an appointment which is indicative of their success. Highly recommended.

Family owned and operated tailors! I've been three times and they've done amazing work on my…read moreclothes each time (skirts, dresses, blazers, and pleather shorts so far). Investing in getting my clothes tailored has been worth every cent. The prices are fair for the quality of work and they've been upfront and honest about any possible increased costs. Appointment only and parking can be a little tricky.

Susan is the best tailor that I've been too. I've tried alot of them around Richmond, but none of…read morethem do as good of a job as Susan. Soooo happy with her! And her little dog that greets you is a sweetheart too!

I agree with the first review that the work is done very well and at a reasonable price. I have…read moretaken many pants and suits there are always done right. I buy from the Hugo Boss store (they don't do alterations as they are an outlet store)at MacArthur Glen and then take them the Susan Tailoring for alterations. Usually takes 4-5 days. Note that they take cash only! Just like the old days.lol

Used Rose Stitch for the first time to get some pants hemmed. She let me try them on, pinned them…read moreand told me they'd be reading in a few days on the upcoming Wed. Went to see her on Wed, and the pants were ready, the price of the alteration were cheap and work looked great to me. Fit perfectly. She was always friendly and warm in my interactions with her so I will be back again when I need another pair of pants done.

Wonderful experience! I needed last minute pant hemming and they were done in an hour and very…read morereasonably priced. Highly recommend!

I had my linen vest altered because it was too big through the armholes and body. The alterations…read morewere done exceptionally well. I feel confident in my new vest. When I look around at other people wearing sleeveless vests, I notice that there is often a gaping fit. However, my vest fits beautifully, as if it was tailored specifically for me. Thank you.

Awesome local, family owned and operated, always excellent quality. They are well knowledged in…read moretextile construction and alteration techniques, and they don't take short cuts or cheap out on craftsmanship. I always trust their work and you can tell how busy/in-demand they are with the projects they have waiting on their rack. They only take cash or debit, and worth the wait time for alterations.

I took a dress in couple weeks ago to get the arms shortens and the sides of the waist taken in…read more The lady's name is Julie (emp#334899). She told me the cost is $60 so I paid and left. When I came to pick up the dress (silky material), there were damages (nits and scrapes) all over the dress (front, back, arms, everywhere). Not only that, the alterations were so poorly executed. The arms weren't straight. They were all wonky. The seams don't line up. I honestly can't believe how horrible it is. I told her i was not happy with it and there were damages all over the dress. Her response was, "you said this was a cheap dress, so I gave you cheap discount." Firstly, I never said those words. She was making stuff up to cover up her mistakes. I told her I do not want to come in again. I want a refund for the alterations and my dress. She insisted come in on Tuesday to talk to her manager. And ignored me and went to the next customer. I don't have high hopes to be honest. I will be taking this to customer service. Overall, I HIGHLY DO NOT RECOMMEND THIS PLACE FOR ANY EXPENSIVE GARMENTS. The lady that helped me was not professional. She raised her voice, she was defensive, she denied the damages and was absolute ZERO help at all. STAY FAR AWAY FROM THIS PLACE. I would leave zero stars if i could.

This place has been around for a long time and the staff is good at what they do…read more They are not the cheapest but I find the rates reasonable. The service is good and my clothes are usually ready for pick up earlier than expected. They will send an email when items are ready, so do check your email, otherwise just pop by with the pick-up receipt on the date/time stated. You can also bring the altered item home to try. If it is not done right, bring it back and they will re-work it at no additional charge. That happened to my jeans which was still too long despite the hemming done. The location is also very convenient as it is right in Metrotown and nearer to the skytrain and bus loop area. Parking can be a pain as it is always crowded though.

I recently discovered this Dry Cleaning shop and they do an awesome job! I brought in 1 sweater, 1…read moredress, 1 skirt, 1 pants and a pair of white flats. Every single item came back in great condition and super clean. My white ballet flats needed cleaning and they basically scrubbed it as much as they can and then dyed it. They made sure to call me to ask before dying the color too. The prices are very fair and they are always friendly. I'm so glad they are close to my house and I can feel at ease leaving my clothes here.

Absolutely do not go here to get something tailored. Not only do they do a terrible job of it, they…read morerefuse to let you try them on in shop after tailoring. What was once a beautiful maxi bridesmaid dress is now a midi dress with an uneven slit. When the issue was brought up, the owners threw a tantrum and scattered fabrics everywhere in the store. Steer clear of this business!