The worst experience I have ever had with a medical office. Their office's patient management is…read moreabsolutely infuriating, and the treatment feels like they are pressuring you into quick fixes, not providing informed care.
I did a sleep study here and was diagnosed with sleep apnea by Dr. Friedman in 2023, after which I received an oral appliance from their in-office orthodontist. I stopped treatment with them for the first time because The Chicago Sleep Center, which is under their umbrella, was supposed to do a follow-up study and completely bungled my scheduling: they did not respond to my calls requesting an appointment confirmation, but their automated system texted me to bring three items for my sleep study. When I arrived, the nurse asked if I provided a fourth item that they did not list, which was a small plastic piece for the oral appliance that they easily could have had in the office. My whole appointment was cancelled, and the nurse on duty reacted like this happens often.
When the office called to reschedule, they blamed me for not bringing the plastic pieces, and I was so frustrated I stopped care entirely.
Two years later, I hoped to restart treatment and asked if I could get a sleep study done somewhere else and submit the results to Dr. Friedman. They told me to come in and said I could do another at-home study instead, after which I would have a telehealth follow-up to discuss the results.
The telehealth follow-up was a repeat of the terrible communication at the sleep center. I had to call the day before to ask how the appointment would work, and I was told I would receive a phone call at the appointment time. An hour before the appointment time, I got a text telling me Dr. Friedman was "in my waiting room" with a link that didn't work and a voicemail telling me to call the office to "take care of my appointment." I couldn't even get in touch with the office because it was before their opening time at 8:30, so I just had to wait, fuming because I thought I had missed my appointment entirely.
The next two hours was a back and forth about how my appointment would happen: they sent another link that didn't work, then said they would call, then eventually asked if they could FaceTime, which I'm sure is some sort of HIPAA violation. When I told the staff member who had left me a voicemail that I couldn't call him back because it was before office hours, he just said, "Oh right, I forgot about that :)" I couldn't help but just stare at him in disbelief over FaceTime.
I could barely hear Dr. Friedman over the video call, and he told me my most recent sleep study did not show I had sleep apnea (???) and that he was recommending two "quick, easy" outpatient operations to address...something? I didn't know what the root cause was, and the visit summary notes were convoluted and listed multiple issues that he didn't mention over the call.
I cancelled the appointment two days before because I really felt like I was being pressured into it. I was not notified of potential side effects, why I was having an operation, or even what operation specifically I was having, and when I called the office to ask the name of the operation, the receptionist couldn't tell me and seemed annoyed that she would have to put me through to the medical staff.
I will be happily going somewhere else.