Dr. J . Reil is the best!! She changed my life, for that I am very grateful when I need help she's…read morethere . Thanks Dr. Reil..

The worst experience I have ever had with a medical office. Their office's patient management is…read moreabsolutely infuriating, and the treatment feels like they are pressuring you into quick fixes, not providing informed care. I did a sleep study here and was diagnosed with sleep apnea by Dr. Friedman in 2023, after which I received an oral appliance from their in-office orthodontist. I stopped treatment with them for the first time because The Chicago Sleep Center, which is under their umbrella, was supposed to do a follow-up study and completely bungled my scheduling: they did not respond to my calls requesting an appointment confirmation, but their automated system texted me to bring three items for my sleep study. When I arrived, the nurse asked if I provided a fourth item that they did not list, which was a small plastic piece for the oral appliance that they easily could have had in the office. My whole appointment was cancelled, and the nurse on duty reacted like this happens often. When the office called to reschedule, they blamed me for not bringing the plastic pieces, and I was so frustrated I stopped care entirely. Two years later, I hoped to restart treatment and asked if I could get a sleep study done somewhere else and submit the results to Dr. Friedman. They told me to come in and said I could do another at-home study instead, after which I would have a telehealth follow-up to discuss the results. The telehealth follow-up was a repeat of the terrible communication at the sleep center. I had to call the day before to ask how the appointment would work, and I was told I would receive a phone call at the appointment time. An hour before the appointment time, I got a text telling me Dr. Friedman was "in my waiting room" with a link that didn't work and a voicemail telling me to call the office to "take care of my appointment." I couldn't even get in touch with the office because it was before their opening time at 8:30, so I just had to wait, fuming because I thought I had missed my appointment entirely. The next two hours was a back and forth about how my appointment would happen: they sent another link that didn't work, then said they would call, then eventually asked if they could FaceTime, which I'm sure is some sort of HIPAA violation. When I told the staff member who had left me a voicemail that I couldn't call him back because it was before office hours, he just said, "Oh right, I forgot about that :)" I couldn't help but just stare at him in disbelief over FaceTime. I could barely hear Dr. Friedman over the video call, and he told me my most recent sleep study did not show I had sleep apnea (???) and that he was recommending two "quick, easy" outpatient operations to address...something? I didn't know what the root cause was, and the visit summary notes were convoluted and listed multiple issues that he didn't mention over the call. I cancelled the appointment two days before because I really felt like I was being pressured into it. I was not notified of potential side effects, why I was having an operation, or even what operation specifically I was having, and when I called the office to ask the name of the operation, the receptionist couldn't tell me and seemed annoyed that she would have to put me through to the medical staff. I will be happily going somewhere else.

I regret ever walking into Dr. Friedman's office. They start by having a sleep study that makes it…read morehard to sleep and cause episodes. Once you cant use machine the surgery option is suggested. I had 2 surgeries with numerous things done during the surgeries, but made things worse. Most of the information in the chart are cut and paste never talked about but put in chart anyway. I informed Dr Friedman that these surgeries did not work. I asked if he could put things back the way they were, he agreed to fix the problem. Have no idea why I let him perform another surgery. Worse yet. Thousands of dollars for false cures. Go somewhere else.

Dr Friedman charged a hilarious amount of money for a nasal endoscopy that lasted literally less…read morethan 8 seconds. He also diagnosed me with sleep apnea with an unconfirmed sleep study and despite being obviously stressed and worried about my septum, which he said was 'one of the worst he could remember' he offered very little in the way of bedside manner or an explanation of any of my health issues commensurate to my worry. His appointments are very short and rushed and I don't trust this practice. His energy is that of someone who is mentally checked out and looking to pad their retirement savings. He may treat other conditions well, but don't come here with a deviated septum.

If you want to feel like your doctor listens and cares, find someone else. My first appointment…read morewith Dr Levy lasted about a minute. Pretty sure he never made eye contact. Slid the scope down my nose with no warning, no preparation. "Everything looks fine." Leaves the room. Went back to my promary care physician, because I was still suffering, told her about my bad experience. Was sent back to Chicago ENT, saw Kathleen Masala. While her bedside manner was rough, she at least sounded like she cared. Scheduled me for an MRI. Returned to Chicago ENT to go over MRI results. I was 15 minutes late due to an accident on LSD and their own parking garage malfunction. I was told I would need to reschedule 2 weeks later. Seriously??? If I cancelled every doc appointment where the doc was 15 minutes late, I think I would hae lived 69 years having never seen a doctor. Ridiculous.

DO NOT GO TO ANY CHICAGO ENT LOCATIONS…read more Quite possibly the worst medical professional office I have ever been to. I scheduled an appointment over the phone with a real person at the beginning of October for the end of November. I got a text a couple days before the appointment to confirm and I did. Not even 2 minutes later, I received a phone call from scheduling saying that they scheduled me with the wrong people and now have to change it. Okay, one mess up is not a big deal. Rescheduled to the end of December. I go in for my appointment at the end of December. I go in, talk about what's going on, I talk about allergies and hearing loss. The nurse then looks at me, panicked. "You had a hearing test for today? That doctor's not here today." So we continue with the allergy stuff. I then schedule a follow up at the front desk and RE-RESCHEDULE my hearing test for a THIRD TIME. I write down all the dates and times in my calendar and verbally double check with the front desk. She prints me an appointment reminder WITH 2 COMPLETELY DIFFERENT TIMES THAN WHAT SHE TOLD ME. I go back in and show her and all she says is "yeah, that's correct". At this point, I've had it, I just walked out. Whatever. The next day I get a voicemail from the hearing doctor saying she was sorry that no one told me she wasn't going to be there. I called and left a voicemail with the administrative office manager asking her to call me back as there are some serious issues. I do not receive a call back from her AND STILL HAVEN'T 3 WEEKS LATER. Someone named Lincoln Harrison calls me, says he's the assistant administrative manager. He tells me these things should not happen again, he offered me a co-pay refund, and assured me that this would not happen again... OH MY GOD IT HAPPENED AGAIN. I go to the follow up appointment this past Monday. Have the hearing test, see the doctor about my allergies. Cool, good appointment. I go the front desk and schedule an allergy test and another allergy follow up in 4 weeks. Today (Tuesday), I get 3 separate phone calls from scheduling saying they're calling to reschedule my next appointment... I'm at work, so I can't answer these calls. I call Lincoln Harrison back and leave ANOTHER MESSAGE telling him about these issues and asking him for a follow up call that HE PROMISED TO GIVE ME OVER 3 WEEKS AGO. I get home and call scheduling back to see what the issue is. I speak to a woman named Jocelyn. She tells me that someone put in my notes that I called to change my appointment...NO I DID NOT. I then start asking her questions like "who is saying I want a different appointment, why is this a continuous problem, etc". I am not yelling, I am not cursing. I am frustrated, no one is giving me answers. She then tells me that I am being inappropriate and hangs up the phone. I have truly had it with this place. I will have my next 2 appointments and then I am OUT OF HERE. I will be filing a complaint with the Illinois Department of Public Health with dates, times, and voice mail and email evidence. STAY AWAY FROM THIS PLACE AT ALL COSTS. DO NOT TRUST THESE PEOPLE WITH YOUR HEALTH.

I've been to a few doctors at this location over the years and have always been very happy with the…read moreteam, doctors, and office. Check-in is always a breeze, the nurses and assistants are always friendly, the overall feel of the place is professional and clean, and I've never had any billing issues. They're also patient and kind indulging my nerves when I'm getting blood drawn and getting vaccinated! I've seen a few doctors here and have always had great care. My primary care physician is Dr. Jessica Kennedy and I can't say enough positive things about her. She's knowledgeable, listens carefully to my concerns, and either has the answer or refers me to an excellent specialist. I'm also very happy with Dr. Mark Romanelli, a dermatologist who does annual skin exams and recommends great products to ensure healthy skin. I've also had positive experiences with the other doctors I've seen at this location, like Dr. Vasiloff, who I saw once at short notice when I wasn't feeling well. It's important to find a team that will help you stay healthy, I definitely recommend Dr. Kennedy, Dr. Romanelli, and this NW Physicians Group.

This clinic cancelled my appointment that I scheduled 4 months in advanced without any…read morecommunication to me whatsoever I had to reach out on the day of the appointment myself. Now I am stuck waiting another 3+ months to see a provider. Would not recommend.

trust the other reviewers. do not visit. a 3 minute visit was billed for $800 (only 200 covered by…read moreinsurance) for procedures that did not happen. ultimately its the providers word against yours

Rushed, dismissive. Never had a bad experience with Ascension folks (greats docs so far) until this…read moreguy.

Head & Neck and Cosmetic Surgery Associates is more than expensive. They gouge patients and…read moreinsurance companies. My bill for a five-minute visit cost $720, and with insurance, ended up being $210. Dr. Venkatesan used an endoscope which I've never had any other ENT doctor use, and other reviewers say this is useless and a money-maker for the office. My usual ENT doctor at another clinic was unavailable, and I needed to see someone fast. Mayra at Advocate Aurora Health recommended Chicago ENT. I should've realized something was wrong when I didn't see any families in the waiting room--no children, no young mothers or older ladies. The waiting room was full of middle-aged guys wearing various uniforms. Maybe they have really good union benefit insurance, which is what you'll need to be a patient here.

The appointment lasted 3 minutes, the doctor did not ask any clarifying questions about the…read morecomplaint, it was as if he was in such a hurry, he immediately stuck an endoscope in my nose, gave me a paper with the diagnosis and ran out. Then a bill came for 250 dollars! Naturally, no one at the appointment warned me about the cost of this procedure! Later, a bill came for the missed second appointment that I forgot about, and they did not warn in advance, like other clinics do by phone or SMS, or at least email! I am from another country and I do not know that such fines exist in the USA. No one warned me about this, neither by phone during the first appointment, nor the administrator who signed me up for the second appointment! Money pumping, irresponsible people!

My son has suffered from nose bleeds for most of his life. Unfortunately he had started to bleed…read moreand we were unable to stop it as we usually did. We were able to get in to see Dr. Dutton and his PA Kris Larsen on the same day. The staff was professional and courteous and walked us through completing all of our paperwork online prior to our appointment. We called first thing in the morning on a Friday and were able to be seen within 1 hour of scheduling. We were seen in a timely fashion and felt as though both providers gave my son a thorough examination. Both Dr. Dutton and his PA Kris Larsen were very professional and had a great bedside manner. Both I and my son were comfortable with our treatment plan. They were able to stop the bleeding and were informative on what to do in the event the bleeding restarted. The bleeding unfortunately restarted after office hours. We went to the hospital we knew Dr. Dutton was on staff at even though we live 7 blocks from our local hospital. Although Dr. Dutton was NOT on call for the ED, the ED physician called Dr. Dutton to consult with him regarding my son. It was decided that my son needed to have surgery to stop the bleeding. Dr. Dutton came in and performed the surgery. He was NOT on call & it was a Saturday. I cannot say enough about the care and experience we had. I would recommend any person needing to see an ENT to see him.

AWFUL! Trying to schedule an appointment is apparently the hardest thing for the receptionist to do…read moreat this business. I just wanted to know what was the latest appointment possible for new patients and she went on a dialogue about it all depends on the doctors and their schedules... mmmm... yes.. i know that hence why i am asking in general what is the latest time that a new patient can make an appointment. If that is an indication of the customer service and organization at this clinic, I wouldn't step foot in there.

Lindsey Ashley was so knowledgeable and informative about my injury. I had muscle spasms from…read moreswimming & she had all the answers to my questions. I now know what to do, as well as what not to do, so I can heal up. I am back on the path to health because of Lindsey. The nurse who took my blood was also gentle, hit the vein first time. What more could you ask for? Thank you - E.B.

WARNING: They will promise to bill you $X. Once you leave you will billed extra for lab services! I…read moregot a large bill that was unexpected. They don't care about patients. Doctor will rush! and say this urgent care to defend herself and make excuses! So don't expect the person to be detail orientated. Also I was MISDIAGNOSED here, not worth it! I am ripped off now need to spend hours cleaning up the mess of billing this place made!

Most unprofessional doctor I've ever had the displeasure of seeing. I had an appointment set over a…read moremonth in advance. Traveled by train from the suburbs to my appointment only to find out he was on vacation. I've been experiencing increasing pressure on the left side of my face and constant congestion, only on the one side. My ear get clogged up and I can't hear properly. He looks up my nose and tells me there is no reason for these things to be happening... that's it. So, what, it's just my imagination? He over-books and takes Medicaid, so what happens when we put two and two together? We have a doctor who is looking only for the payout. He doesn't seem to care at all about people, only the profit he can make off of them.

I did not have a good experience with this doctor. I was referred after an ER visit due to a bad…read moresinus infection post oral surgery. I scheduled an appointment 2 weeks after the ER because I could tell the sinus infection was still lingering. I brought the CD of the CT scan to the appointment with me that I had done in the ER. I didn't wait but I also had the first appointment of the day. He brought me into a room and I told him what was happening. I also mentioned that I had the scan 2 weeks ago, and I was given antibiotics, and that a lot of my symptoms were gone or improving. He looked at the CT and started talking about how more of my teeth looked infected in the scan. I knew this was not the case bc I went to my oral surgeon prior and had other scans which did not show signs of infection. He then had me look at the scans and said "what do you think?" I was stumped at that question because I am not a doctor and should not be consulted. He kept mentioning how bad the scan was and that he wanted to treat me medically aggressively. I told him that the scan was from 2 weeks ago and that I was on meds and getting better, and he was like oh ok. He still gave me more meds for the infection which did end up helping. He then started feeling my neck and got concerned because he felt a lump on my right side. He was really getting in there too because he wasn't sure if it was actually there and had me feel for it as well even though I felt nothing. He scheduled an ultrasound of the neck which came back to be normal, thankfully, but when he called to tell me he forgot that he was the one who felt something not me. He kept asking me questions about my neck as if I were the one to bring it up to him Overall, he seemed a little distracted, did not communicate well, and made me take an expensive test for nothing. I also worried for nothing. I would not recommend.