Lindsey Ashley was so knowledgeable and informative about my injury. I had muscle spasms from swimming & she had all the answers to my questions. I now know what to do, as well as what not to do, so I can heal up. I am back on the path to health because of Lindsey. The nurse who took my blood was also gentle, hit the vein first time. What more could you ask for? Thank you - E.B. read more

WARNING: They will promise to bill you $X. Once you leave you will billed extra for lab services! I got a large bill that was unexpected. They don't care about patients. Doctor will rush! and say this urgent care to defend herself and make excuses! So don't expect the person to be detail orientated. Also I was MISDIAGNOSED here, not worth it! I am ripped off now need to spend hours cleaning up the mess of billing this place made! read more

The PA's that I have worked with are very good. They will get to the bottom of your problem. They can draw blood, take X-rays and many other tests. They listen well and give excellent care. read more

while Ashley is friendly, I don't believe she knows how to handle people. I came in very calm about my medical concerns and she repeatedly laughed and told me this wasn't normal and that people usually are extremely scared about what I had going on. I don't believe she handled the situation well and on top of that, took some blood and urine samples (which came back that everything was normal) and now I'm stuck with a $1000 medical bill. I wish she would have been upfront about the costs so that we maybe could have determined what would have been the smartest route but not I still have no idea what's wrong and just have a referral. very disappointed. read more

I have never written a review but felt this needed to be written. I would not recommend this urgent care at all. They were not courteous of the fact that I could not bear weight in my foot, did not help with the door when I had crutches. Would not recommend. read more

If you need help and want to be ignored THIS is the place for you!! Multiple calls after being ghosted! Even after uploading your info and following up is what you get here!! Emails and calls will get you nowhere at Innovative Care!! Waste of time, and energy for subpar care!! Actually care is non existent.... Avoid !!! Zero stars would be given if I could. Do NOT trust these people with your health!! read more

Do NOT go here for Covid testing. The website stated that the clinic provides PCR tests, and the clinic confirmed this when I called. What they didn't say was that PCR tests are provided only at the provider's discretion. So we basically paid $175 for a rapid test that we could've gotten for $10 at the pharmacy. My partner informed them that the PCR was needed because it's more accurate and we have immunocompromised household members and they didn't budge. read more

Cannot express how wonderful the staff here are! The customer service is top notch and the texting service allows requests to be met so quickly! Lilla is phenomenal and SO HELPFUL! read more

Went there for pain management as they have it in the windows but they didn't give me any help just a referral and I had to remind them to at least give me Tylenol.. read more

Said they couldn't help and gave recommendations just to slap me with a $200 bill. Save yourself the money and time.

I highly recommend this urgent care. They always make me feel heard and provide the best care. The appointments are timely and they always have availability. read more

This place literally cheated me and my Medicare. We spoke to a billing manager weeks ago who said they made a mistake and that I'd receive a $60 refund check but nothing ever arrived. My daughter called for me and she's literally been trying for over a week to get to the billing manager, they keep saying she's not in and that they'd give her the messages. She finally spoke to billing in hopes of finding out what's going on and they gave no idea what we're talking about! They said there's no refund check coming. I have Humana (Medicare) and this is one that's in my network to go to. I went there last month and they told me, "Oh you owe $60 from 2 years ago, we did a throat culture on you that insurance didn't cover, if you want you be seen today, you have to pay for the test" It sounded weird but I paid for the $60 dollar test & then went home to ask my insurance about it. Humana said they were NOT LEGALLY ALLOWED to bill me for tests per their legal contract with Humana Medicare. They said Innovative is only allowed to bill for copays, NOT actually tests on their own. They even said Innovative can be fined and lose their Humana Medicare contract. At this point after hearing billing say they have no idea regarding my refund check, I'm moving forward with filing a Federal complaint against them for their Medicare billing. I'm filing a. Official complaint with Humana and the state of Illinois (Humana told me to if we were unsuccessful with our refund). Mistakes happen and that's ok but now after our last conversation with them, I'm moving forward because someone is being deceptive regarding billing, they're literally cheating me and Humana. It's not fair for them to be allowed to get away with this. I urge anyone else with Medicare to check your billing with Innovative and talk with your insurance company as well. read more

My experience was super quick and easy. I was a walk-in, was looked at within 10 minutes and was out the door with antibiotics ready for me at the pharmacy within 20 minutes. Thank you read more

This review is particularly for provider Innovative Platinum Care Robert Radtke at 1111 W Diversey Pkwy, Chicago, IL 60614. If you're looking for a free COVID-19 test site, look elsewhere. I schedule an appointment for a PCR and/or rapid test. Showed up and got registered with my insurance and was told to walk through the doors to be greet with by a nurse. I got seated in a cubicle and was asked of my symptoms. Then a different technician came to swab my nose and I left. I thought this service would have either been covered by the State or my insurance. They builded my insurance for an $250 office visit and evaluation when all I went in for was to be tested. I don't know why I am charged an office visit when I was just asked to be seated with all the other patients to be tested. I went to a different provider three weeks later for the same two tests and was not billed this "office fee". Stay away. They're a shady business. read more

I cannot recommend this location enough. We moved to the neighborhood a few years back, and since have frequented several times. The front desk staff is efficient, and I have never had to wait long to be seen (a rarity these days). The medical staff is very friendly and knowledgeable. I have been diagnosed a few times with minor (flu type) things. I was recently given a dermatological referral which I was also very pleased with. I of course have a primary, but takes weeks (if not longer) to get an appointment, so it's comforting to know this type of immediate care is nearby. read more

Well Organized and offer info as soon as we arrived. Staff very helpful and give info. We appreciate and highly recommend. We had results in timely fashion. Thanks to Dr Rahul Khare for compassionate care , especially during Covid read more

Innovative Express Care - Urgent Care Near Me - Chicago, Illinois

The Best Service They are Absolutely Professional, they explain everything and very patient and they answer all your Questions and l could not have picked a better place I highly Recommend Innovative Express Care to all Give This Place Chance You will Not Be Disappointed . I am. Happy And Satisfied Customer Thank You For You Awesome Service read more

The staff was very kind-couldn't ask for a better experience with the staff. They were very attentive, warm, professional, and kind. I've had ketamine treatments before and have always had positive benefits. However, I left feeling worse than when I went in. I don't think they took into consideration that I had treatments in the past and recent treatment with troches. I was dosed with too low of a dose and basically wasted money and left feeling worse. I won't return. IMO, they are working off a protocol and not taking into consideration each person's individual situation. read more

This has been my go-to express care for several years and I've always had great experiences at Innovative. I've had different PA/NPs and they've all been impressive in their knowledge and super friendly. Definitely recommend.. read more

Mixed bag here. It worked pretty well for me, but I'm writing a review for anyone else searching for Covid testing options so they can be better informed. ***First, the good: ~This is near where I live; your mileage may vary (pun intended, lol) ~They release additional appointments online at 8am every morning, so I was able to nab a same-day "appointment" ~They accept my insurance, which is BCBC PPO ***Potential issues: ~Their website is confusing if you're booking a Covid test - their official business address is on Ashland, but the Covid testing site is on Diversey. This isn't clearly explained anywhere. ~I checked the website, and not finding an answer, called to find out if there was off-street parking, and you cannot reach a live person. I went through the menu options (which kept referencing the clinic location as being on Ashland) and ended up texting with someone. Whoever was responding a) didn't seem to be aware of the potential Ashland/Diversey confusion and/or b) didn't realize that the website doesn't clearly explain that their Covid testing is offered at a separate drive-thru site. ~When you first arrive, you have to park your car and walk up to a check-in desk. This is outdoors and the person who helped me was friendly. Everyone was wearing a mask, but some folks may not feel safe with this part of the setup. ~Next, I sat in my car in a long line for about an hour. (It's reminiscent of a car emissions test, except you're the one being tested!) Seeing as how I scheduled an "appointment," I was not expecting to sit around for an hour before being tested. Thankfully I was able to wait, but it's not cool that they don't explain this process and wait time anywhere during the scheduling process. ~The person who did my tests was snippy. I give a lot of leeway for how exhausting their job must be, but I'm there to make sure I don't have a life-threatening virus and just endured an unexpectedly long wait, and you're about to jab long sticks into my skull, so maybe at least try to be neutral, if not friendly! ~The final step was a chance to ask questions of a separate person before driving away. This wasn't managed well. I waited a while before even getting confirmation that I needed to wait for an additional step. The person who approached me seemed to expect me to know what to say/ask. No "thank you for choosing us and waiting," etc. I confirmed the turn-around time for results, thanked them, and drove away. My rapid test results were texted within two hours, as promised. If the results had been positive, I was told they would have called instead of texting. I was told the results for the regular test would take 2-3 days, and we'll see what happens. Having now read the other reviews, and having a background in business sales and ops, I think the drive-thru testing setup is brilliant, but every other aspect of the operation -- customer support, clear explanation of what to expect, pricing structure, etc. -- all point to profit maximization over all else. They can do a lot better. read more

Innovative Express Care - Urgent Care Near Me - Chicago, Illinois

They were all amazing and helpful I highly recommend them to anyone who wants to learn more about medical marijuana card

I have been coming here for a year or two, and it's always been a positive experience. The providers actually spend time with me and make me feel comfortable talking about anything I have concern for. They're also incredibly efficient and I have never been left waiting, which is huge for me. There's nothing worse than sitting for an hour waiting in a room. Not here! I really do recommend this place and will continue to come here for years to come. Thanks to Emma and all other providers I have seen, as well as the nurses. You guys have been one of the few positive experiences I have had as a patient. read more

Zero EMPATHY & COMPASSION. I apologize US healthcare is a nightmare & tied to work. Again I apologize for not having health care for past ten years. These people really lay on guilt hard. I should have just allowed myself to die than ask a doctor for a check up. It takes minimal effort to not shame people for body type & lack of income. read more

Perhaps I caught them on a bad day. The receptionist was helpful and polite. However, that's where it stopped! The assistant was marginally interested and did not go out of her way - in anyway! Waited in the room for over 35 minutes which I can understand but never once came in to let me know about the wait. Meanwhile I hear them chatting about ordering food. PA came in and apologized for the wait but hardly introduced herself. I was diagnosed with a condition by a physician in my home state and needed a refill for the medication. PA disagreed w the diagnosis but never asked any questions. My husband had also been diagnosed. The Rx worked for him but not me... Not sure whether she continued to believe I had been misdiagnosed or not but did write the script. All in All nothing positive about the visit other then the Rx. This is my first ever review but the staff might want to stop and smell the roses and act like they mildly care about what they do!! read more

Came to the 2400 N Ashland location in Chicago for some blood work/testing and got charged a whole $250 upfront just to be treated like an afterthought and have them lie on my paperwork. The visit was quick enough but the staff was absent minded, (at one point the PA left the room after talking to me for ten minutes, then came back in and had to ask what I was here for. Ugh.) and clearly just wanted to get me out of there doing the least work possible. They never took vitals, weighed me, etc. Then, after doing the least, I ask them when the blood test results would be reported to me and I get a sharp "well if we see anything unusual we'll contact you by phone." Ok, great, but is there anyway to get the results on paper for my records? "Uh, yeah I guess they can be emailed to you. Ok, bye!" Ugh. On top of this, when I logged into my healthcare online portal to check my results, I find out that they lied about my blood pressure, heart rate, and respiratory rate. They NEVER took any vitals in the office so there is NO way they could have known these things! How is a medical professional comfortable lying about something that could be an important indicator of a potential medical problem??? They also lied and said that I declined a more detailed exam when they never even offered it to me as an option. Upon getting my results I find out that two of the tests that they advertised are included in my package (and that they charged me extra for) were NEVER DONE. I reached out and asked about these two tests specifically and why they charged me for them but never ran them and have not received a response. Total false advertisement. Save your money and avoid these liars at all cost. read more

Dear Elena, who yelled at me and my sick children (ages 3 and 5) while we waited in line to get covid tested at the Diversey location today. We were on time for our appointment. We waited in line for 20 minutes. My 5-year old had a fever and diarrhea. We lost our place in line so he could use the bathroom. When we returned, the line had tripled, and it would be another 30 minutes until we could be seen. Remember how I begged you to accommodate us somehow, and you treated me with contempt? Did you see the tears in my eyes when you rolled your own eyes at me? Why did my effort to help my ill children incite such disgust from you? Can we all be kinder to each other, please? read more

Very helpful, I had my first case of positional vertigo With the help from this clinic's virtual and in-person doctors, my condition improve in less than 5 days and I was back to 100%. read more

I went to the Diversey location to get my Covid vaccine. I work as a nanny two days a week and the other days I work at an aircraft sales company. They said I didn't qualify for the vaccine at this time and were extremely rude to me. I tried to explain that I work closely with pilots and I sell airplanes used to transport patients to hospitals....apparently that doesn't qualify but people who sell bikes/wheelchairs qualify (this is what the manager who was very short with me told me!) Doesn't make sense to me. Also you should say that nannies need to work with kids with disabilities in order to qualify. Also wanted to share this Facebook post from the owner of Innovative Express care.... read more

None of the staff at the covid drive thru testing clinic on Diversey were wearing proper protection for this being a testing site (no face shields, gowns, etc). Multiple people were seen eating next to the test kits, touching kits without gloves on, working without their masks on, and not utilizing the hand sanitizer between patients. For this to be a professional medical facility, I was extremely disappointed and did not feel safe. They are price gouging and charging $400 for a rapid test, I'm sure hope they can afford to keep their staff and patients safe by providing proper protective gear. read more

Innovative Express Care - None of the staff at the covid drive thru testing clinic on Diversey were wearing proper protection (no face shields, gowns, etc). - Urgent Care Near Me - Chicago, Illinois

Julia San Giovanni is really nice & very professional, but I had a great deal of difficulty in getting prescribed meds from my previous doctor refilled, I went over a week without my blood pressure medications. And one of the assistants hung up on me when I called the office for the 3rd time to find out if they had faxed my refills to the pharmacy ( which they did not). I'm not sure if I'll be returning. I liked the doctor, but it was very inconvenient trying to get in touch with anyone to make an appointment, & nobody ever replied to my emails. read more

I walked up to the location on Diversey. They seem to have a pretty efficient process down. I got the rapid test and the regular covid swabs done. The PA was friendly. However, I was told I would get a text with the rapid results in 2-4 hours. It has now been over 24 hours and still nothing. I was told the other covid test results would be texted in 2-3 days. Update: I finally got ahold of someone by phone after a few attempts throughout the day and 20 mins later my results were texted to me. I'm assuming they're maybe a little overwhelmed. Not great but it is what it is. read more

I had an appointment at this location I showed up early and a girl that was working with everyone outside wasn't wearing her mask it was pulled down below her chin came up to my car and said if I wanted to get tested I had to get out of the car and go where everyone else was standing to register to get testing I can't imagine a more unsafe environment I canceled my testing. They have you pre-register they have you take a picture of your health insurance they have all of your information yet they still want you to get out of your car and go walk up were other people that think they have Covid are standing so they can get you registered and test you incredibly crazy read more

Came here for a COVID-19 test. Got promised that if I paid $150 for the rapid test, I would get the results in two hours. I had to wait a bit, but everything went well. It's been 48 hours and I still have not gotten the results. This feels like a scam. There's absolutely no way to get in touch with anyone. I've called, sent an email, reached out via the portal. All I get is generic "we will reply shortly" messages. Don't pay them that extra $150. They're just taking your money. read more

Went to the Innovative Express Care. Was having bad heart palpitations and was very uncomfortable. Blood tests, basic EKG, and told to take Tylenol. Left still uncomfortable. The women I met with were nice. I come from a family of surgeons and doctors, but they were all working. I panicked and went to Innovative Express. Later that day my family saw I was still struggling and asked what doctor I saw. I gave them the name and come to find out I saw a nurse practitioner. My family was mortified that I presented with a heart issue and doctor didn't even take time to talk to me. I ended up going to see a doctor that evening and he gave me recommendations. My heart palpitations finally stopped so I could sleep. I would not go back to the innovative express care. It felt like the place is just focused on making money, and not on patient care. read more

I will comment on 2 separate visits. I got tested for COVID in October at their location - I felt very comfortable with their process/location/speed...everything basically. This is a tough time to be a healthcare professional and everyone I interacted with that day was doing their absolute best. 2nd visit was today. I brought my toddler daughter (who has been potty training) to be seen for a potential infection. I had called her pediatrician's office last night and they told me that since it is a Sunday to try and be seen at an urgent care facility. Not the best answer in the world since urgent care facilities don't have pediatricians but we are in the middle of a freaking pandemic and i didn't want my daughter's infection to fester and was desperate for answers. Well, I showed up today and was seen by Lindsey Ashely and a nurse named Sonya (probably screwing up the spelling). I have to say that my faith in humanity was restored by the professionalism of these 2 women. My daughter is 2 years old, was in pain and generally terrified. Lindsey and Sonya went ABOVE AND BEYOND to make my little girl comfortable and help in getting her to pee in a cup...it took over an hour but i am so eternally grateful that we could get a urine sample for testing and get my daughter some relief. THANK YOU THANK YOU THANK YOU. From one mom to another, I am so grateful to you. read more

I've been to this place on several occasions - only 1 was a good experience. First I will start with Covid-19 testing. If you need a swab or antibody test, I highly recommend going to Aayu clinics instead- it is just down the street. At innovative express care they are charging $250 for something that most other places are doing for free. When I asked about this, their owner had a seemingly "you can go elsewhere" attitude in his reply to my email which several other people I know have received in their answers to questions as well. Poor service and patient experience. I also recently went here with an insanely severe sore throat. Like, couldn't move my neck for a week because it was swollen, pills getting stuck when I tried to take medication, drinking water, breathing and yawning all hurt. I was waking up in pools of sweat, had chills and fever and lethargic. The doctor said- you probably have mono but let's test for strep. Both the rapid test and the culture came back negative. They said testing for mono now seemed overzealous for some reason. As if taking my blood was too much work. I was sent home with a numbing throat gargle and strong ibuprofen and basically told everyone gets sore throats and it shouldn't last more than 2 weeks. It was the worst pain I had ever felt. Fast forward to about 2 months later. The pain did go away, I've since moved (a lot of physical labor) and....the symptoms came back. Having persistence of that many severe symptoms is not good so I got a second opinion and they recommended I go to the ER. ER immediately tested for mono and strep. Guess what? Mono was positive. And the ER doctor said I likely had it when this sh*t clinic decided not to test me, and that it was extremely dangerous for me to have moved and exerted so much physical energy. The reason this clinic got 2 stars instead of 1 is because I cut my hand pretty bad a few years ago and they were the only nearby clinic that could do stitches and was still open at that time of the evening. If you're sick though, just go somewhere else. read more

BEWARE: These people will charge you for things they shouldn't and ghost your calls when they don't refund you as promised. I went for a covid-19 test and was required to do a free telehealth screening prior to making the appointment. This was a 2 minute video call that I was automatically charged $100 for (I did NOT authorize this charge). I called and they said once it goes through my insurance it will be refunded. (The owner specifically stated this service was free.) Regardless, it went through my insurance and my explanation of benefits stated that I owed nothing. My card has still not been refunded. I have been calling their office the last two days and nobody answers, and the owner never responded to my email from April 30th. This place is a fraud and I would like to be contacted to remedy this issue ASAP. Never going back here again, and would not recommend to anyone. read more

Innovative Express Care - Urgent Care Near Me - Chicago, Illinois

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I've had a poor experience with almost each appointment. I called to see if I could get a refill on an inhaler prescription that I've had for years, and they won't refill it because I haven't been in the office in the last six months. 6 months? This is what I heard last time when I needed a birth control refill. I'm not asking for pain medication.... these are non-addictive medications that overall healthy people are on. I have no real complications with my asthma, and all I wanted was to make sure I had an emergency inhaler at my dispowith the virus going around. I'm trying to be responsible by not exposing myself or other people unnecessarily at this point, yet I can't even get the right medication for my own well-being. I will be switching primaries as soon as possible. Updating to state I was told I could not use telemedicine. read more

So unprofessional. Not only did they make me wait an hour for a covid test but you could hear the nurses and PAs talking about other patients and laughing. I would never go back here and shocked but what a horrible office it was. read more

Went on ZocDoc looking for a good doctor in Chicago... Spent a majority of my morning researching the doctors who were in my network. I landed on Dr. Rahul Khare. Great reviews, primary care physician, great experience, had availability in the afternoon. So I book my appointment WITH HIM. I NEVER EVEN SAW THE GUY!! I Asked the PA what was going on and she told me that Dr. Rahul Khare is not even a practicing doctor anymore, that he just owns the clinic. And that I got put into the urgent care schedule. Absolutely brutal experience, nothing was resolved, total waste of time. False advertising. I set an appointment with a specific doctor that I researched and cross referenced through multiple websites. He wasn't even in the building!! Bait and switch. Should be illegal in healthcare. And then the assistant tells me that my insurance will get charged as if I were to have seen a Primary Care Physician??? No copay like every other urgent care. And says this is because of how I set the appointment on ZocDoc.. Seems fishy like insurance fraud or something. They need to look into this place. Would not recommend. read more