I want to share my sincere appreciation for Jimmy Lam at Lotus Escrow for the exceptional care and professionalism he showed throughout our recent transaction. As the daughter of the seller, I was closely involved in the closing process, and Jimmy truly went above and beyond. He took the time to thoroughly walk us through the escrow signing documents, ensuring we understood everything before moving forward. What stood out most was his willingness to make necessary corrections to the vesting/title exactly as the buyer had requested before filing--rather than simply relying on an amended letter. This level of diligence mattered greatly to me, as I needed to see those corrections reflected clearly throughout the documents prior to signing. Coming from a background as a paralegal, I understand how critical it is for documents and contracts to be accurate and properly executed. Issues that are overlooked can create serious problems down the line. Jimmy respected that perspective and never pressured us to rush. Instead, he honored our request to carefully review every document, giving us the time and space we needed to ensure everything was in my mother's best interest. I also want to acknowledge Janici Pan, who served not only as our agent but as a true advocate. She consistently ensured that every step of the process aligned with what was best for my mother. We deeply value her commitment and her belief that we are stewards of what belongs to God, and that such responsibilities should be handled with integrity and care. Overall, we are incredibly grateful for the professionalism, patience, and integrity shown by both Jimmy and Janici. Their attention to detail and respect for our concerns gave us confidence and peace of mind throughout the entire process. read more

Agree with all the negative reviews. I was disappointed with my experience at Lotus Escrow. Throughout the process, the staff's communication felt unprofessional and at times disrespectful and disorganized, which made the transaction more stressful than necessary. Additionally, they overcharged for their services. I would tell people to stay away from this company. read more

We strongly recommend Aileen, Natalie and their fabulous team at Lotus Escrow! They are super on top of things; they always respond to Qs promptly with helpful answers; they go above and beyond when needed; and they are a joy to communicate and work with!! read more

I recently worked with Jimmy Lam on a residential sale, and he was steady, organized, and genuinely easy to work with from start to finish. What I appreciated most was his consistency--he kept everyone updated without being asked, answered questions clearly, and made sure each step moved forward without unnecessary delays. Based on my experience, I would gladly work with Jimmy again and feel confident recommending him to anyone looking for an escrow officer who is reliable, communicative, and committed to doing things the right way. read more

I can't recommend Jimmy Lam enough! He made what could have been a difficult process feel quick and painless. We ran into a few hiccups on our side, but Jimmy was right there to guide us and explain the best way to resolve them. He was incredibly responsive at all times and went the extra mile for us. read more

It takes an exceptional person to prompt a yelp 5 star rating from me. Jimmy Lam IS that person and more. He quickly solved every problem, concern and confusion (all due to my senior moments) with care, expertise, and a wonderful positive attitude. Jimmy is definitely the one you want to guide you through one of the most important formidable transaction in life. read more

I'm not usually one to leave reviews - especially positive ones. Being in a service industry for the last 40+ yrs, I've always believed you provide the best service possible as a normal part of 'doing your job'. No 'tip jar' mentality here My experience with Jimmy on a recent transaction, however, far exceeded my expectations. He was professional, courteous, responsive, knowledgeable and timely in handling my needs. All the things you would expect, PLUS. I will be a returning customer! read more

My wife and I were referred to Jimmy Lam as our escrow agent for our first home purchase. Jimmy is the consummate professional. He walked us through the home purchasing process by explaining each step and demonstrated commitment to us as his clients by being readily available whenever we needed him and his team. Our closing process was a stress-free and pleasant experience. Jimmy accommodated for our personal schedules and had everything done in a timely fashion. Most notably this was during the busy peak winter holiday time yet we closed without any delays or issues. We greatly appreciate the incredible response time Jimmy and his team provided to all our inquiries related to the escrow account. Thank you Jimmy and Lotus Escrow for making our first home purchase a wonderful experience! read more

Jimmy Lam is the man... he is the most amazing Escrow Officer I've ever used. He took care of urgent matters for me in minutes for multiple of times. Man are you working 24/7 ? Much appreciated for his working attitude and much respect !! read more

Lotus Escrow - jimmy's info make sure you hit him up - Real Estate Services Near Me - Arcadia, California

Natalie Diaz, at Lotus Escrow is everything one could want in an escrow officer. She is ALWAYS helpful, kind and positive. Her intuitive communication skills were a real help. She was always one step ahead of me. It was like she could hear my brain thinking. I never had to ask her anything. The updates just came and were timely and helpful. I feel confident in recommending her. She will be a refreshing surprise. read more

Jimmy Lam is a pro! He's been my go-to escrow officer from the beginning. Always quick to respond and get things done in a timely manner. On top of that their fee is really reasonable. I highly recommend! read more

I normally don't write reviews, but I felt it was important to share my extremely frustrating and disappointing experience with this escrow company. I've been in real estate for over 25 years. I'm a broker and franchise owner, and I've handled hundreds of transactions, so I know good service when I see it. I gave this company years of my business, including over 50 personal transactions in the past four years alone. Why? Because of one escrow officer, Mario Artiga, who was responsive, respectful, and knew how to treat clients right. Unfortunately, he left in the middle of one of my escrows, and everything changed. No one from the new team even bothered to introduce themselves. I had to call them to figure out who was handling my file. There was zero communication. It felt like I went from being a valued client to just another file in a stack. And that's unacceptable. Things went from bad to worse near closing. Suddenly, just days before funding, I was told I needed to give them a notary journal from the notary my client used. I have never... ever had .. anyone question my integrity nor a client's integrity on a document, especially if this person is a black, disabled veteran who was unhoused. It became clear that the escrow team hadn't properly reviewed the file until the last minute. Then they tried to blame me and threatened to delay closing if I didn't produce the document. The most frustrating part? They weren't honest. I catch them in lies many times. They never took accountability for the confusion or stress they caused me and my clients. After years of loyalty to this company, this is how they chose to treat me. They will never get my business again. If you're considering this company, proceed with caution. One wrong move, and you may find yourself dealing with silence, stress, and zero ownership on their end. I'm sure they will rebut this and say you could have called management. I did, and that person acted just like everyone else. read more

I had the opportunity to work with Jimmy Lam, with Lotus Escrow. He was thorough and professional. He's a great communicator, who responds quickly and this helps with the complicated, lengthy process of purchasing a home. Escrow can be a stressful time but working with Jimmy made it a breeze. read more

Lotus Escrow handled our purchase transaction flawlessly. Would highly recommend. Thank you Angela!

Jimmy was my escrow agent while we bought a house. He was extremely helpful and on point for any questions I had. If there was something I didn't know or a question I had, he found the answer promptly. Even after the purchase of the house he was still able to help me out. He is a fantastic escrow agent and he surrounds himself with great people. I highly recommend working with Jimmy! read more

We had the pleasure of working with Aileen Catalan and her team in a recent escrow transaction and everything went super smoothly. Her team is knowledgeable, hardworking and willing to go the extra mile to help both the seller and buyer to ensure a speedy escrow process. If you are looking to utilize a good team in a 1031 transaction or even a simple sale - whether you are the buyer or seller - look no further than Lotus. Their team did an excellent job and we're very grateful for their help! We strongly recommend the team at Lotus Escrow! read more

Jimmy was my escrow officer. Though the deal didn't go through he was professional and easy to reach throughout the process. Getting my deposit sent and refunded was a breeze. I highly recommend Lotus for all future homebuyers! read more

Once again we are absolutely pleased with Lotus Escrow, especially Elia Fuentes. We closed on another property in Pasadena and Elia was phenomenal in her consistent communication and her patience with us. Every time we asked a question regardless what type of question she responded immediately not making us feel like we were a burden. We definitely recommend Lotus Escrow and especially Elia Fuentes. Thank you Elia!!! read more

Expeditiously responded to all cares and concerns. Phenomenally efficient service provided by Jimmy Lam! Thank you again Jimmy for everything. read more

Aileen and Natalie helped us through escrow, and my husband and I were pleased with their work. They kept us updated throughout the whole process and answered all the questions we had promptly. We were glad our first time experience in buying a home was able to be as smooth as possible because of the work Lotus Escrow does for their clients. read more

I've closed 2 sales with Lotus Escrow, the Aileen Catalan Team. It had been a wonderful experience. The team is knowledgeable, friendly, they kept the communication in timely manner throughout the transaction. My personal thank you to Aileen Catalan, Natalie Diaz, Joy Herrera, and all the Team! I look forward to working with Lotus Escrow again! Elena Miller, Broker Olena Miller Real Estate Dre#01791119 read more

Aileen and the whole team at Lotus Escrow were fantastic to work with. They are super professional, responsive, and knowledgeable. I will definitely be using them again in the future! read more

Aileen Catalan and the entire Team at Lotus Escrow were great, in handling our sale of our home in Joshua Tree. Smooth and clear communication, speedy responses, and dealing swiftly and professionally with a couple hiccups from both buyer and the seller. The electronic documents process really helped us keep things moving. Highly recommended! read more

Everything went great from opening all the way to closing. Communication and response to all my questions were answered.

This was our first time using them at the request of our agent. Having bought many properties over the years this was probably one of the most challenging experiences Every step of the process has been disorganized, all the way down to the deed they messed up the information despite so many conversations with them on making sure they enter the right information Wow, they offered a free escrow to the buyer, in hindsight, it would've been better to pay for escrow with a different company and avoid the nightmare. We are going through. It is costing us, dollars back-and-forth, dealing with this mess along with the risk of whether or not important tax documents, will end up at the wrong address, or have the wrong information on it which we will have to fix our premium The other problem they had is they kept sending email based documents one after the other instead of the consolidated packet. Basically you don't know what sign what's remaining They even messed up the company name on the opening instructions so we had to have more amendments Just a very sloppy escrow process read more

I am a realtor from YHSGR and had the pleasure of working with Natalie and Aileen for my seller's escrow. These girls were absolutely amazing! So kind and patient throughout our 2 different buyers (1st buyer canceled). My seller was out of the country and they helped guide the seller all throughout the entire escrow when notary and signing had to take place in the US embassy in China. Very much appreciate them, definitely will recommend lotus escrow. read more

The gentleman they sent to do the Notary was very professional. He probably doesn't work for Lotus, because they are terrible. We sold our home to purchase the new home, our escrow company was almost all online. Lotus, everything was paper, an inch of paper. They forgot things, we had to call repeatedly. They wasted our time and money. I'm old, I don't have time to waste on incompetence. read more

I had the pleasure of working with Jimmy Lam and team from Lotus Escrow on two sale transactions in 2024. Jimmy is the consummate hard working professional who communicated well and ensured both transactions went extremely smooth. I would highly recommend Jimmy and Lotus Escrow for your real estate transactions. Thanks Jimmy! read more

We just completed a multimillion dollar transaction with Elia Fuentes and Lotus Escrow as our escrow company. The transaction went very well and we sincerely believe it is because of the expert knowledge and experience Elia brought to the table. As funny and charming as Elia is, she is fiercely knowledgeable and a constant professional! Elia and her staff are completely organized and perform their tasks expediently! They were completely on top of our file and knew every aspect of our transaction. They were very communicative with the other side as well as with us and I could tell Elia had just the right touch of remaining unbiased as an escrow officer, yet looking out for both sides at the same time. This is not an easy task, but I'm sure this skill was developed over decades of experience. We were very happy with the high level of service we received from Lotus Escrow and its staff and will continue to use them in future transactions. The office is also very spacious and clean; parking is free and convenient. Great job, Lotus Escrow, Elia, and Team!!! read more

Believe the negative reviews, Don't get suckered in with their free seller escrow. Just go to a regular escrow and pay cuz you will regret opening up escrow at this place. Aleen why do you even send out Mass emails promoting your company when you give subpar service.. this place is unresponsive no one at the office returns emails I will never be using this escrow ever again read more

Natalie & TL have done it again! Sold my primary residence & had an awesome experience. The LOTUS team took care of everything. On top of that, were welcoming, professional, and exceeded our expectations! I will definitely be using their outstanding services for future transactions!! Thank you Natalie, Aileen, and everyone at TL (Team Lotus)! read more

I worked closely with Elia during the sale of my home. She was always available whenever I had any questions. Elia and her team went above and beyond to make things go as smoothly as possible. It was a pleasure working with her and her team. read more

I had the absolute pleasure of working with Elia on my listing in Granada Hills. I am in absolute awe of her professionalism and how smoothly she handled the entire transaction. I'm still in happy shock :) In fact, this was my very first transaction with her and I guarantee this will not be the last. Thank you Elia for an absolutely awesome and flawless escrow read more

Jimmy Lam is the absolute best! This review is way overdue. I met Jimmy about 7 years ago. He came to my open house on a rainy Sunday morning to introduce himself. I thought, wow this guy really works hard. I was absolutely right! He is my go to guy to escrow. I can always depend on him. I expect everyone who I partner with work like me. I can call him in the early morning, night, weekends and he always picks up. In fact, he was answering all my calls during his vacation in Hawaii! This last particular transaction we just closed was very difficult. He went above and beyond for me and my client. Thank you Jimmy for your great service! read more

Angela Serrato ,escrow officer at Lotus Escrow was great, she has pleasant personality and is the consummate professional in every sense. Trust me when I say that I will not hesitate in recommending either Angela or Lotus Escrow in the future." Behzad Dabiran Remax One read more

Just closed escrow on my clients first home purchase! and Aileen and her team at Lotus Escrow provided an exceptional service! The transaction went very smooth and Aileen and her team were on top of everything. I would definitely do business with them again. read more

Elia and her team were amazing. They are very professional and efficient. Elia responded to all our emails and phone calls very quickly and was always super pleasant. We will recommend Elia and Lotus Escrow to all our friends and family. Sincerely, Cesar Giraldo read more

Elia was fantastic to work with during my buyer client's escrow. She was communicative, organized and knowledgeable. We closed on time! Highly recommend. Thank you Elia. read more

It was great working with Lotus escrow team on the sale of my property. Natalie Diaz has been more than amazing to work with. She is very diligent, professional and always prompt with answering any questions/clarifications needed via email/ text/ phone call.  Thanks much to Natalie, the process went very smooth. I would highly recommend Lotus escrow and would ask for Natalie Diaz to work with. My best wishes to the Lotus escrow team! read more

I just want you to know that Lotus Escrow is absolutely wonderful to work with. They are very professional and knowledgeable. They answer any questions you may have immediately. Every member of the Lotus team is friendly and they work together to make sure that you are totally satisfied with your Escrow experience. If I ever need an Escrow company again, I shall use Lotus!!! read more