Excellent service,,, got me through a FSBO transaction,,, many thanks to Sherri Allen for her diligent follow through!

Excellent... very supportive.. informative...guided us graciously all along the way to closing... Thank you... Larry Lee Haxton and Julie read more

Rita and Vera made the escrow process surprisingly smooth for our first home purchase. They were organized, responsive, and clear about every step, which helped us feel confident through closing. Every question was answered quickly and with care, and the wiring and document process was handled perfectly. We really appreciated how professional yet approachable they were throughout. Highly recommend working with them. read more

Do not use this escrow! They charged cancellation fees to me as buyer for cancelling the escrow within contingency. That's unheard of and they are scamming people. Do NOT TRUST THEM! Horrible services, Rita said she is charging upward to 1k orig8nally she wanted to charge 5K for talking to a bank and creating docusigns. Wow. I should go into the escrow business if its that easy to just scam people. DO NOT DO BUSINESS WITH THEM! THEY WILL CHARGE BUYERS FOR THINGS THEY ARE NOT LEGALLY SUPPOSED TO. read more

Truly the best escrow company I've worked with in my ten years of being a realtor. The team is on point and everyone works together seamlessly, communication throughout the process is excellent, everything is neat and organized and provided well in advance with helpful updates along the way. All of my clients love dealing with them too. If I ever have a question, I'm able to immediately get a hold of someone who knows exactly where we're at. All done with a calm and positive attitude. Couldn't ask for more, highly recommend. read more

Had a great experience with Renita, Veronica and Vera! They were super easy to work with and communicate with. They helped to make home buying process as easy as possible! read more

My experience over the past 20 years in working exclusively with Desiree has been nothing less than stellar, perfect and unwavering. I have been selling real estate in the Westside for 34 years. Desiree is incredibly bright, astute, forward thinking and sharp. She is an amazing listener and an effective escrow officer in every way. I admire her people skills with my clients and her combination of being empathic, well-versed and brilliant. She is such a Gem. I trust her implicitly with everything in my business. Desiree will be my chosen Escrow Officer as long as I am a Realtor! Lisa Mansfield read more

I have been working with Sherri Allen at Sterling West Escrow for over 25 years. Sherri is an amazing escrow officer with high moral standards, exceptional knowledge, and a easy going friendly demeanor. My clients always have nice things to say about working with Sherri on their escrows. As an investment broker with 38 years of experience, I am very careful about who I choose to work with. Sherri always has my back and is always on top of everything when it comes to closing escrows. I highly recommend Sherri Allen and the team at Sterling West Escrow. read more

Sterling West Escrow - Realtor Derrick Ruiz wth Sterling West Escrow Officer Sherri Allen at her birthday party. - Real Estate Services Near Me - Los Angeles, California

We had several hiccups and tricky things to deal with during escrow and Sterling West did a great job of making the process smooth and painless. Great service! read more

Since mid-2023, I have had 4 houses to sell in LA. None of them has been a piece of cake, but one was a probate sale that had more issues than any house sale I have ever discussed with any seller. The Sterling West team handled all of them with professionalism, expediancy, confidence, strategy and laughs. They are a joy to work with and made a sometimes difficult process easy and enjoyable. If I ever have another house to sell, they will be the ones that I call. They made my job so much easier and always took the time to answer my questions, explain issues and how best to handle them. I highly recommend their services. I am not a professional real estate maven, and don't always understand the documents and implications, just a regular person trying to sell property - they made it easy. read more

Made the process as smooth as it could be (it was still stressful). Very easy to reach via phone and email. Very responsive in answering questions and guiding through the process. Veronica specifically was helpful. Friendly, and easy to work with ! read more

Cheerful, helpful and efficient! They helped me find a provider I needed even though what I needed wasn't their area of expertise.

The best escrow service in town, The Martin Feinberg Team solely uses them knowing they will get the job done! Highly trustworthy, detailed, thorough with open and immediate communication. Desiree, Trevor, Samantha and Team are outstanding! read more

Fantastic service on back to back escrows, Desiree and her team are amazing, I can't recommend them enough. They can handle every part of the escrow from start to finish and make it easy and smooth. read more

As the buyers in this transaction we were fortunate to have had such a good experience working with SWE, Desiree and her team. Samantha was very responsive and enjoyable to work with. Trevor was professional to work with. Most important to me was that as a business they were respectful, enjoyable, and well-mannered to my wife. Thanks SWE! read more

Veronica is so attentive. she remembered all the details and reminded me repeatedly. She answered my questions patiently. I was well taken care of through all of the escrow. read more

Just completed a home sale in LA and Sterling made it easy. Very happy with the support and service from Rita and Veronica. Would be happy to use Sterling on our next transaction. Highly recommend. read more

I had the pleasure of working with Melony Martinez and she was an absolute delight. She stayed on top of everything and kept us informed every step of the way. It made such a difference in our whole closing experience. We closed during the pandemic and had to move our escrow date back a few times. This company had patience, was flexible, and responsive the entire time. Buying a house is a stressful process and working with a company that will return calls/emails promptly is of high importance. I highly recommend this company and specifically you should ask for Melony if you want excellent service. read more

Rita and her group is the most amazing escrow company! I have utilized many many escrow companies in the past and I have to say that they made everything absolutely easy and smooth. So professional and most importantly accessible. read more

If I could give Sterling West Escrow a no star I would, but unfortunately one star is the minimum. Do not do business with this company and do NOT believe the fake 5-star reviews . I purchased a house in December of 2020 that was processed by Sterling West Escrow. A couple of months after the close of escrow I received my Grant Deed in the mail and I was shocked. I received a regurgitated grant deed (see attached photo) from Sterling West Escrow with names of previous potential owners whose escrow fell apart crossed out and my name added, address crossed out, old escrow number crossed out and dates being off by about 4 months from my own closure date. I simply requested if they could do something about it so in case I needed to send it somewhere as proof of ownership (which has happened before), it wouldn't get rejected. Some establishments don't accept documents with cross outs in them, specially that many. After avoiding me for a week and ignoring my emails and voicemails, what ensued was a very unpleasant experience with Desiree, the owner and president of the company. She sent me unprofessional and rude responses, one in particular was quite nasty and rude that shocked my agent and everyone involved in Keller Williams (my realtor agency). Below is her unprofessional and rude response to me, """Just because your Deed doesn't look pretty doesn't mean AT ALL that a bad job was done. I mean, seriously, come on. Trevor did an amazing job for you, and you know it. I am so tired of people coming up with ways to be rude. You closed escrow on DECEMBER 8, 2020, and that is what your policy says, and it also has your name as the Buyer. I am done with this.""" The least an escrow company can do is to create clean paperwork. Is that too much to ask for the thousands of dollars that they charge. Or if they don't at least be polite about it. The only reason they recycled an old grant deed was to save themselves a few hundred dollars not refiling with the county. She later blamed it on the Title company, telling me in a rude and unprofessional way to call the Title company. And from her own response and what I heard from others, I am not the only unhappy customer. Do NOT believe the fake 5-star reviews from friends and family. The so called owner and president of the company, Desiree Goodman, was immature, rude and unprofessional from the beginning to the end. DO NOT DO BUSINESS WITH THIS COMPANY and if the Seller's agent is using them insist on changing the escrow company. read more

Sterling West Escrow - Real Estate Services Near Me - Los Angeles, California

Desiree, Sandra and Cassandra are the best escrow team! I am the buyer's agent of a condo in West L.A. Desiree's team kept me informed from day one to the end. We closed escrow today, Jan 24, 19. Super smooth, her team always respond to my email promptly. They are proactive, they sent me update even before I asked. I highly recommend them to anyone. I for sure will use them again on my next escrow! Thank you Desiree! Brenda Tam - Zephyr Real Estate, SF read more

Desiree and her team are truly amazing! Everything went beyond smooth and professional. Desiree and her team made the process stress free, the communication detailed and clear. And enjoyable to work with! The best escrow experience we have ever had and would definitely use them again! read more

Spoke to Elizabeth Moreno who quickly and efficiently referred me to the right company who could help me with a specialized service I needed. I've looked into this for a while and never got the right information before. Well, one quick phone call to Sterling West Escrow with Elizabeth took care of what I couldn't get done in weeks of research! Wow, super impressed! read more

It's easy to take excellent service for granted ... until you experience the opposite. Desireé's team at Sterling West took care of the escrow when I bought my house, and everything went like clockwork. Everything happened exactly when it was supposed to, exactly how it was supposed to, and their communication was fantastic -- they kept me in the loop during every stage of the process. When I recently sold the house, my realtor went with her company's "go-to" escrow firm, and it was then that I realized just how good Sterling West was! This other firm made numerous errors, and its people were extremely inconsiderate and unprofessional when I needed their assistance. The experience was defined by a whole lot of unnecessary stress. I am pleased to see that the same people I dealt with seven years ago are still with the company. If they did a fantastic job back then, I'm sure they've only gotten better with time and experience. Once my home sale was completed, I recommended Sterling West to my realtor for her future clients, and I would recommend them to you, too. Trust me -- you do not want to deal with the stress of using the wrong escrow company! read more

Desiree Goodman and her team at Sterling West Escrow are exceptional. They are total rockstars who think outside of the box when a unique situation arises. I have been using Desiree and her team on all my transactions and have nothing but positive feedback to report. The team is super responsive and have handled thousands of escrows in the past, so whatever the unique situation may be, chances are that Desiree has dealt with it before. Looking forward to doing many more transactions with Sterling West Escrow. read more

We worked with Veronica and Rita during the entire transaction of our purchase. They were very responsive and easy to work with. Highly recommend using them for the escrow part of your sale or purchase. read more

I called and someone answered immediately, was very helpful and honest even though it was clear right away she was not the right person to help me. Really appreciated the guidance and empathy! Seems really great to work with. read more

Melony Martinez is the best escrow officer and my go-to escrow officer. She is always professional, knowledgeable, efficient and goes above and beyond for her clients. I'm so grateful for Melony and I highly recommend her. read more

I can't stand yelp at all but.....sometimes a person deserves accolades. That person would be Melony Martinez! She has helped me many times and is my go to person for any escrow related questions. She is a wealth of knowledge and someone that goes above and beyond her duties as an escrow officer to get the job done! Thank you Melony for all of your hard work!!! read more

Wonderful team of detail-oriented, thorough and friendly people. They spirited us through what can be an arduous process with grace and ease. I really can't say enough good things about Sterling West. Desiree and her team are top notch! read more

We had a fantastic experience with Sterling West Escrow. They were professional, fast, and made the process very easy. We worked with Desiree Goodman, and highly recommend her. read more

Desiree and her detail-oriented female team are the best-ever escrow company that you can ever deal with. She and her staff were courteous, professional, organized and highly effective in executing escrow tasks, duties, etc. The customer service was amazing. However, what made the difference is when Desiree herself, rose above the call of duty, to help me get my family's home sold. She worked for several days straight, doing things that were really out of the human kindness of her heart. Anyone who is looking for their escrow business to be done in a highly efficient manner, I highly recommend you go with Sterling West Escrow, to get it done right! They REALLY know what they're doing! Thanks ladies! read more

I have been a Los Angeles real estate agent for 30 years. I've had the pleasure and benefit of knowing and doing business with Desiree Goodman for 20+ of those 30 years. Let's be honest. When people read a letter of recommendation they want to know the source of that recommendation is unbiased. But if you want unbiased I can't be. I am biased. That's the whole point. Desiree has earned it. I have been ferociously loyal to her since our1st transaction back in the early 90's. Unless you are a realtor, you probably don't have a firm grasp on the utter and critical importance the rolean escrow officer plays. But boy all it takes is just one transaction andone very quickly learns how crucial it is to have a solid bench of playersin your corner for a transaction; realtors, lenders, underwriters, titleofficers...and the escrow officer is certainly no exception to that rule. Where do I start in praising Desiree, and where do I stop? Both challenging questions, but in the interest of brevity I'll just keep it to the bulletpoints: * Extremely professional while still having personality, beingenjoyable and even "fun" to work with. * Outstanding client relations!A true chameleon. She can manage and speak the language of a very high level attorneys or business manager, and then turn around and be patient explaining loan docs to a nervous Nellie buyer. * Very knowledgeable, problem preventer, problem solver. * Highly organized, efficient & accountable. *Intuitive * Rarely makes mistakes, but will always take responsibility when it happens * Excellent and dedicated staff, not "clock punchers" * Fairly and competitively priced * Excellent office location, very central & even validated parking Let it be said that sometimes due to outside factors, escrows can have a lot of last minute emergencies or things that need massive amounts of attention to close on time. Desiree can keep her cool when all else is on fire around her and is a strong leader in escrow logistics. Slightly off the record, being a Coldwell Banker agent our firm prefers (but never insists) we use our own, self-owned escrow company, - and while they are a very fine company, I still prefer Sterling West Escrow because they are quite simply the best. Additionally on that note, SterlingWest will always be neutral, which by definition, is what escrow is supposed to be. In closing, I stand by every word I have written, and if you've made it this far I invite you to take it one step further and call me ifyou'd like. I would be more than happy to sing my Desiree praises to anyone who would listen. I am proud to call Desiree my escrow officer of choice, and more important, my true and dear friend. read more

I have worked with Desiree Goodman and her excellent staff for years. Simply stated...this is the best escrow ever!

My husband and I were involved in 3 escrows with 3 different escrow companies last month and I can honestly say that Sterling West Escrow stood out as the most professional and efficient of all. Desiree Goodman is phenomenal. She prevented any issues from arising by anticipating everything and handling everything ahead of time. The entire escrow was smooth and uncomplicated - I cannot say ths for the other 2. A huge shoutout to Desiree and her fabulous team. You are the only company we will insist on using in the future. Thank you! read more

Sherri was the best escrow administrator I have ever used. My transaction was no-agent and she helped me and the buyer ensure everything was done correctly and on-time, without showing any bias. Their offices are beautiful and accessible with great parking!! I would definitely use Sterling West again!! read more

Sterling West has been my go-to escrow for years. Great service with excellent communication, results in smooth transactions for me and my clients. Reach out to the friendly staff to call upon their services, you'll be glad you did. read more

Beware!! If I could give less than a whole star, I would. I typically don't write reviews but this place takes the cake. I was let down so many times because of mistakes on our closing documents that I had to point out. The staff never following up with me, my calls got met with " she's out of the office right now, but you can leave a message" only to be followed up with an email right after I left my message with the rude secretary- so I know my officer was in the building, she just didn't want to see me. Which I find so disrespectful. You're taking our money but won't meet with me?! When calling in to check on the status of our closing no one knew and I felt like they confused themselves. I ended up calling our realtor to find out what was going on with our transaction. She apologized and said she'd known them for years, but I feel like maybe this sort of thing happens all the time. The office was dirty and dingy and made me feel like their fees were not worth the service we received. We specifically asked for the owner only to have our escrow handled by her coworkers... go some place else- anywhere else! You've been warned. Good luck read more

If you need a savvy problem solver in your next escrow officer pick, Krisann Petersen will not let you down! I am part of a top producing real estate team and Krisann is on my (very) short list of go-to escrow officers. We need attention to detail. She provides it. We need responsiveness. She provides it. We sometimes need flexibility with scheduling. She provides it as necessary. We sometimes need handholding for particular clients. She provides it with much patience and care. She is a consummate professional. What's more, she is truly a pleasure to work with year in and year out! read more

Selling a multifamily residence during the pandemic is a challenge in and of itself, but Sterling West Escrow and my escrow agent, Sherri Allen guided me through the process with professionalism, support and excellent direction. When the sale fell through twice, Sherri was encouraging and gave me hope when I felt discouraged. Sherri was always available to answer my questions the same day, and was very detail oriented in handling all escrow paperwork, insuring that everything was done right the first time. Sherri kept me informed throughout and explained all that was necessary to know about a document needing my signature Sherri Allen is absolutely the best and inspires total confidence in the process. I highly recommend Sterling West Escrow and Sherri Allen! read more