I just called 4x to place a phone order and the woman answering keeps saying "Sorry wrong number" after I say "Hi I'd like to place an order" and hangs up on me. It's definitely the right number since she answers it "Thank you for calling Los Pollos". Frustrating! read more

This place is awful! The food they served for 10$ skimpy pieces of chicken, potato has no flavor. And the customer service is terrible, the guy gossiped on the phone leaving me there waiting and waiting, I had phoned my order in and they still weren't ready with my order when I arrived 15 minutes later. Rude plus if you don't speak Spanish they have an attitude. Food is gross. Do not recommend. read more

Los Pollos 3 - a meal of chicken, rice, and pepperoni - Mexican Near Me - Downey, California

Los Pollos has been at this strip mall for many years. Same owner as Tropicana Cuban Restaurant across the street on Paramount Blvd. Used to visit them a few years ago, and stopped coming for the same reason. Dry chicken, not so clean. Today was no exception. If you're only serving chicken as a main dish, work on it till you get it right. If your main dish doesn't get you consistent 4 to 5 stars, make sure your staff is pleasant and that House Rules for cleanliness and personal hygiene are kept, work on it till you get it right. The lady at the counter was cleaning up at noon time. Don't they get there early to start the day fresh? Touching filthy equipment, money and food not a good combo. Scratching your face, nose and hair absolutely nasty. Critical food code violation. The other cooks and people behind the counter looked dishevelled and dirty. Not a good combo. The staff was working in and around a puddle of water as equipment was being moved around and counters were being used at the same time, while preparing food. This Los Pollos is located at a strip mall on the corner of Florence and Paramount in Downey. Parking is very tight. They had some deserts from their bakery across the street, however, were not fresh...more like, if they don't sell at the bakery they'll sell at Los Pollos. Too many chicken coops in and near Downey, this is no where near the top. read more

Los Pollos 3 - Mexican Near Me - Downey, California

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Best chicken around.Nothing compared to this.l go there whenever and it is always good and fresh.li is owned by Tropican

Thank you for taking the measures necessary to resolve the issue. I appreciate the customer experience after I left that review. I definitely saw a change. Best savory chicken. read more

I'd give it a 5 but there service was insane. I called in a phone order and still had to wait over 30 minutes after I told them I'd be coming at this time. I had to get it to work on a timely manner before my provider walked out of the building . I called at 11 and ordered and told them I'd be there at 1130 to pick it up. Got there and had to wait until 12:15. Other than that , the food was good. Wish I could have gave it 5 stars! read more

My friend told me that you know a place is great when it only has 3 stars, because that's how the locals keep this great place a secret. I would have to agree with him! We got the chicken meal which came with hot & fresh tortillas, beans, rice, potato salad and the most delicious salsa. I am actually bummed I didn't request double the salsa because it was gone too quickly! The chicken was PERFECTLY cooked, perfect salty flavor on the skin, and the inside was MOIST! There I go using that word again, but the moistness was REAL. And I got all the above for around $25. Pretty good deal to feed the whole family and have leftovers! I'll def be back! read more

Great chicken. Prices jumped up significantly here. 1 Chicken family meal, was $14 couple years back, now $25. I would visit this place almost once a week because of the value for feeding a family and that great taste. read more

Chicken is decent but they're super cheap on their salsa and sides. So yeah no thanks.

I came here the other night with my aunt, mom, and cousin. I ordered the enchilada combo for 7.99 which comes with two enchiladas, a salad, a drink, and two sides (I ordered macaroni salad and rice). The enchiladas were okay, I got grossed out to find a chicken bone in one of my enchiladas. The rice was okay as well, it was a little too dry for my liking. The macaroni salad was great!! I believe it has corn and papaya in it so it tasted kind of sweet. The customer service here was okay as well. read more

Los Pollos 3 - Mexican Near Me - Downey, California

The chicken is always great here. I personally love the wet burrito. The green sauce is a little tangy but it's good. My kids love the nachos the only problem with that is they run out of chips. I'm not sure how that happens but it does. The place could use some fresh paint and maybe expansion if possible but the food is always good read more

We have been coming to Los Pollos for years. The chicken is fresh, moist, and delectable. Unlike, El Pollo Loco the chicken is rotisserie-We actually prefer over Costco. We are a big fan of the sides they offer: The spicy salsa is nice and tomatoey, the beans cooked perfectly, and tortillas always hot and soft. We usually always order the 2 whole chickens with the 2 sides at about $31 it is absolutely worth supporting this local eatery. Next time I am going to try the coconut cheesecake. My only feedback is the wait. There always seems to be some type of wait everytime we go, even when we call it in. read more

Los Pollos 3 - Sides... - Mexican Near Me - Downey, California

Tasty chicken, good rice. I've only tried leftovers brought home from my family and even though it wasn't hot and fresh I thought it was very tasty reheated. Can't comment much on staff and location but the chicken and rice is pretty good. Pros: + Chicken + Rice Cons: - Nothing that stood out read more

Their food seems expired sometimes. I feel like they make their potatoes last minute and serve them room temp. Did I mention this is potato salad. :/ Please do better! The food made me sick. read more

The chicken is always overcooked it's dry and very sharp it cuts your mouth be very careful feeding it to the kids they try to overcharge for one chicken while Costco has the same chicken for less than five dollars get a grip los pollos read more

This is a place I would go to regularly. Never had an issue. Until today. I dropped by on my way home to pick up a Super Chicken Burrito. Came home, took two bites into my burrito. On my second bite, I bit into a big piece of chicken bone. I figured that was the end of it. Another bite, another piece of bone. Then another bite and again another bite of bone. I call them back to let them know and they asked me to bring the Burrito back and get another one. I told them i was kind of grossed out and want nachos instead. She said they were out of nachos. So they said they can replace the Burrito with one without bones in it. So I take the Burrito back to them, a girl that works there shows it to a lady that works there as well, and says (in Spanish) "Here...so you can see it." They then tell me they'll make me a new burrito. And that's that. Even though I had to go through the hassle to drive back, they offered nothing to compensate the inconvenience. I return home, open my burrito, take a couple bites...and another little piece of bone. I think this will be the last time I ever go there. This was a place I would highly recommend to people often. But this experience has really jaded me. I didn't even bother to call them back. What for? So I can waste more of my gas to pick up a burrito they messed up for a 2nd time? I attached a pic of the second burrito that I will now proceed to throw away. read more

Los Pollos 3 - Mexican Near Me - Downey, California

Could you please cook your corn tortillas? Like, why am I being served 1) store bought corn tortillas, and 2) just mildly heated ones on the microwave? I think it's because the owners are Cuban and have no sense of what a tortilla even is but still. That's just insulting. The rest is just okay; nothing to write home about. read more

The chicken is the winner for this place, the sides are okay, nothing great. On the plus side we were in and out in a few minutes, no wait.

I called in my order and was told my order would be ready in 10 - 15 minutes, so I waited 15 minutes. I arrived at Los Pollos, and to my surprise my order was not even ready or being prepared. Not until that I was charged was my order was being prepared.. so then I waited 15 more minutes for my order. I asked for my refund, before my order was being made and they stalled and ignored me until it was done. There food is okay but their principle are lacking, I asked for the owners phone and was given this number 562 928 9850. I did leave a message for a callback.. read more

Hands down best hole in the wall chicken spot I've ever had. If I didn't have a friend bring me here I don't think I would thought to stop it. Located in the corner of a little shopping center next to Baskin Robbins. Parking spots are tight, but haven't had an issue finding space. I usually stop in during lunch and it's never too crowded. I wouldn't recommend if your party is 2 or more. The 2 piece rotisserie chicken plate is all you need. Very filling and like their motto, flavor to the bone! Guaranteed. The restaurant setup could be redesigned to accommodate customers more comfortably and they slightly raised the price, but not enough to keep me away. I could see it being a weekly goto spot if they added a chips and salsa bar. read more

I used to go to this place often because the flavor of the chicken was to the bone. Most chicken places the flavor was only on the outside but since covid, I've only been back twice. Once in 2021 and once recently in 2022 and I was disappointed as the quality has gone down. read more

Stopped by to this location yesterday, I got the 3 piece chicken meal with rice and beans. The chicken was super DRY! I usually don't have that experience with the location in Bell, CA. Will not be coming to this location in the future. read more

Got in line, ordered my food and they proceed to fill countless phone orders ahead of my order. My wait has been nearly 30 mins and they refuse to issue me a refund of my cash payment! Absolutely ridiculous this will be the last time I visit this establishment! read more

Great food and quality for a reasonable price! The service was good and inside is very clean. Highly recommend.

This chicken is always delicious but the employees are always so rude and inaccurate with their timing. I always call my order in so that I don't waste time. Yesterday I called my order in and the employee said it would be ready in 10 minutes. I picked up 20 minutes later, and when I arrived, I still had to wait 10 minutes for my order. Also, whoever takes the order over the phone assumes you know the entire menu and gets frustrated when you ask a question. This will be my last time ordering from here, it's not worth the frustration. read more

My search of the OMG chicken continues and I'm please to say that it has gotten a little closer. Growing up in the SGV we frequented Juan Pollo which was amazing definitely OMG potential. So for those of you who are from the SGV and know Juan Pollos, Los Pollos is very very similar it. The chicken is juicy (hate dry chicken specially the breast since it's the only thing I eat). But holy poppers Batman the best part is the skin. If they had a skin only special I'd order about 5 of them! Yeah the skin is that good. It has just a tiny bit of sweetness, it's soft but not chewy and quite frankly better than the meat. Los Pollos has a number of combinations you can order from which are all reasonably priced; including a full chicken with two sides just under $20's. The side on their own are average, nothing spectacular but you come to Los Pollos for just that the pollo's not the sides. I don't know if it's a seasonal item but while I was there they had atole (which is a Mexican corn based drink....kinda like watered down oatmeal without the lumps but better tasting). I got a cup and it was a bit too sweet and there were corn kernels in it which made it more of a soup than an actual drink. It was OK but I prefer not to have chunks or corn in my atole, I prefer a nice thick smooth drink....this wasn't it. I wasn't familiar with this location and it was a bit hard to spot. It's located on the corner of Florence and Paramount in Downey, behind the Walgreen's and next to the Baskin Robins. Word of advice you may want to call in your order if you are familiar with their menu. Depending on when and what time you go, you can be looking at a 30-45minute wait. On the negative side if you're like me an bored easily you will want to bring something to entertain yourself with. But on a positive note your chicken is warm and juice when you do get it. The service meh, nothing special. This is just one of those place that does one think and one think only really good and that's make chicken. read more

Los Pollos 3 - Yum chicken, burritos, enchiladas and tamales! - Mexican Near Me - Downey, California

Hot, Moist, Juicy, full of flavor, with salsa and spice, Next to Bask-Rbns/BlkBstr on corner of Paramount/Florence in Downey by 5fwy you find in a small striplet Los Pollos 3. Clean pretty much, a few tables to sit at, pretty quick service and enough parking though usually crowded. Chicken Very moist, lots of flavor in each bite, not just the skin. You may lick your fingers, this chicken is pretty powerful. Very powerful, but it won't try to boss you around like some Mexican Women. Rice When I compare this rice to other Spanish-speaking chicken places, it rises to the top, far and beyond. Right size, amount of flavor, softness, right on. Beans They were ok to me, but my a Native mexican male loved them. tortillas, they were ok. I had the corn tortillas. what else they had... I did not get the cheesecake, flan, jamaica, watermelon juice, and other sides like potatoe salad. They also had quesadillas, enchilladas, burritos, tostadas and more sides. If you want Bold, Hot and pure beauty, find a Mexicana, but if your too chicken, kick back and have some chicken. Chicken from Los Pollos was great, I will be back, so will eveyone who I ate with tonight. read more

Oh DELICHIOUS ChK'n so good. Their potatoe salad is super delish and their spicy salsa roja does not disappoint. It is tasty and spicy but not too much. And I like spicy! read more

Great chicken, great salsa, deliciously different cole slaw with pineapple, better rice than most chicken places, but not quite as good as most better Mex restaurants. The staff's english is mediocre, but you're here for chicken and sides, so you should be able to get your order across with out too much difficulty, even if u dont know ANY espanol. Dining room is small, cramped, noisy, and when busy, extremely warm, stuffy. Do urself a favor; order it to go. Do yourself another favor, order by phone, give it an extra 5 to 10 minutes on top of whatever they tell you before you show up (and plan on being put on hold for 3-5 minutes between the time they order, and the time they finally take ur order) , and be prepared to struggle with parking at "peak" lunch or dinner times. Good stuff. Try it. But don't dine in. Oh, and say goodbye to El Pollo loco, cuz you won't be back there, after Los Pollos. read more

Los Pollos 3 - Chickens and chicken meal menu board. - Mexican Near Me - Downey, California

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I'm already huge fan of one of their other locations, the one located in Bell, CA. Both seem to offer the same dishes and both have desserts. The chicken is delicious! Love their rice and potato salad. I have two complaints: 1. The wait time. They take at least 20 mins to complete your order 2. Phone orders. They won't start putting your order together until you get there, maybe they've had people order and never show up to pick up their order...? read more

Los Pollos 3 - "Protect the cows, eat chicken" - Mexican Near Me - Downey, California

This is the juiciest chicken I have ever had. Better than el pollo loco, koo koo roos, boston market, kfc, zankou, CCC...the other chicken specialty food places have their goods but pollo vs. pollo, without the sides or sauces...Los pollos beats them all hands down! I also love their hot salsa. Would highly recommend to anyone~ I just need to find out where Los Pollos 2 and 1 are. Pros: plenty of parking, mac salad, JUICY CHICKEN, hot tasty salsa Cons: not a restaurant atmosphere. I always order the family whole chicken special "to go" read more

This place used to be amazing. It was lick your fingers good. I have been coming here since I was in my mamas womb. This place has gotten worse and worse in quality and service over the years. Service is inconsistent, it really depends on who is at the register, there is a certain lady who has been there for years and is rude 8 out of 10 times. I was a restaurant manager and a waitress many years ago so this particular lady really triggers me when she acts like she owns the place and you are beneath her. On to the food... the size of the chicken has gone down about 25%. These things are Itty bitty at times. Its probably just my American mentality of bigger is better, but it gets worse. The chicken has gotten dryer and dryer over the past four years. I am not sure what happened, i don't know if its lack of effort but I am thinking perhaps its the fact that they may be understaffed. Resulting in the kitchen workers trying to do everything super fast, therefore making the quality of the food mediocre. The tortillas are tossed in a bag and heated in the microwave.. its gross. Sometimes they are half cold on one side, half crumbling apart on the other. The reason for my update is because of the potato salad. When the whole place was falling apart their holy grail kept me coming... I mean the potato salad is delicious. But all good things must come to an end.. its been three visits in which the salad tastes slightly spoiled. I know the taste well... it tastes like it hasn't been refrigerated properly. Once again an assumption, I think they are leaving the station fridge open due to the many orders causing it to slightly spoil due to the heat. I've moved pretty far from this place, and it's nothing I'm willing to drive to anymore. I will now be going to literally any Juan Pollo around. This restaurant has a good amount of regular customers, perhaps add an extra kitchen worker with a good work ethic or reward and motivate your current employees. This usually gives them a motivational boost. This place needs its soul back. read more

Don't forget to order horchata. I always went here for tortas. The interior has tall roasters filled with turning chickens. The rice and salsa are good. There aren't many tables inside. read more

Decided to pick up dinner after reading some reviews on yelp - now my husband and I are fans! They have pretty good deals with family combos. We had the #3 with a chicken and 2 med sides - it was more than enough and we had plenty of leftovers. Our two sides were potato salad & rice - which were very delicious selections. The potato salad was smooth like mashed potatoes and the rice was fluffy and delicious. Definitely will be back again. read more

This review is based solely on the service and not on the food. Given this place closes at 9:00 I walked in at 8:30 to order me one whole rotisserie chicken. Well ... they were cleaning already and surprise surprise ... they ran out of chicken. Mind you that this is about the 3rd time this happens even though in previous times I did go in around 8:45. I understand everyone is impatient to go home however it is half an hour before closing and given chicken is the main thing they sell ... I'd expect it to be readily available especially when there's half an hour left to go. I will not be returning here, I guess I'll just stick to Costco's $5 chicken. read more

I ordered two chickens with the sides and they didn't give me any plates or forks. When I asked the lady to give me plates and forks in a nice way she answered me with an bad attitude. Bad customer service. I read more

I always come here go have their delicious chicken, BUT they need to do something about a girl that works there. Today is Thursday Dec. 22 8:00 PM and the girl there was being rude with the customer before me. I ordered the 1 Chicken & 2 sides combo and she gave me 2 chickens and when I told her about her mistake she said that I ordered wrong... I told her that she had a really bad attitude! Hope management do something about this girl. read more

They food here is yummy! I love their enchiladas lol I'm giving it a 4 star though because customer service sucks and for me that's a big thing. Treat your customers with respect after all they are the reason you remain open read more

Calling in order: Pointless Food is good. I have no complaints about the flavor, BUT they should just not take orders over the phone. It is literally pointless. You get to the store to pick up your food and that's when they put your order in. Umm...then what's the point of taking my order over the phone? I order ahead to not have to wait. I'll go back again but knowing I cannot be in a hurry. read more

The only thing that keeps me coming back here is the food. PROPS to the cook lol. Because their cashier and employees are RUDE. It'd happened on different occasions. No biggie just annoying maybe the owner should give them customer service classes, a little refresh course. Ex: Like don't grunt at customers, When taking an order and the phone rings excuse yourself, when asking if customer needs something DONT use phrases like "what you need?"With attitude) Instead say "is there something else I can help you with?" You know BASIC CUSTOMER SKILLS. Guess its too much to ask. Cleanliness good, food great... tried the pozole tamalesenchiladasburritos read more