I used to take my daughter there to see Stephanie Jennings. I did like Jennings. She…read morewas....assertive. I didn't mind it because I can be too, but my duaghters mom did. You can imagine why. Anywho, I'm upset and annoyed that SFP stopped accepting insurance. My first reaction was to leave a one star review, but that would not be fair. I believe they have their reasons. Many insurance companies do not align with, or support the type of care SFP provides. I do. After reading the negative reviews, I noticed a consistent theme: people felt disrespected, inconvenienced, or emotionally frustrated. That reaction is understandable. No one likes wasted time, and appointments should be honored. Personally, I have not experienced delayed appointments. What has changed is that appointments are harder to get, and that is worth asking why. Some reviewers were upset about receiving results over the phone. I actually prefer that. Preferences differ, and that matters. Could bedside manner improve? Yes. I agree with that criticism, and I won't defend it. There is room for improvement. That said, let's consider the nature of this practice. Imagine a doctor telling patients that improvement requires an alternative protocol: supplements, timing, lifestyle changes, and long-term commitment. No magic pill. No instant results. Some patients respond with "that's too much," "that's too expensive," or "I can't do that." If a practitioner truly believes in their protocol and practices with integrity, it is reasonable to say: if you are unwilling to follow it, this may not be the right place for you. Health requires time, effort, and maintenance. Proactive care is very different from reactive care. That difference often separates one star reviews from five star reviews. So ask yourself: why do people choose this practice? Is the alternative better, or simply more familiar? Where do your values lie? Are you proactive about your health, willing to research and participate in your care, or do you expect doctors to have every answer while making you feel comfortable along the way? This is an alternative practice for people who are dissatisfied with mainstream medicine. It is not for everyone. No doctor, primary care provider, alternative practitioner, or specialist has all the answers. That is precisely why SFP blends approaches, though it clearly leans more alternative than conventional. Choose wisely. Do your research. Think critically. As for service: service is declining everywhere, not just here. Expectations are high, patience is low, and social media amplifies dissatisfaction. Criticism is valid when it is constructive, but perspective matters. This practice works for people who understand what they are signing up for. If you do, you may find real value here.

This place comes highly recommended... people absolutely love them. Then they stopped taking…read moreinsurance. Which I get , insurance puts up too much of a fight, they lose too much money. So now, you're paying out of pocket. But they are still trying to run like they take insurance. Ridiculous long wait times. Like insanely rude long wait times... online tele visits... Dr was over 30 minutes late and didn't even apologize. Every time I've been in that office, ppl are pissed, asking how much longer. You have the front desk girls loudly gossiping, then when someone gets upset about waiting they shift to talking in Spanish. They do actually take their time, you don't feel rushed, they listen... But I think they need a system and put the patient first, our time is valuable.... Our money is precious!

I still really like Dr. Ma, but this place needs to get its act together. Last year, my wait was 25…read moreminutes past my appointment time. This year, it was FORTY MINUTES. That's insane. Get it together, people. Also, they never sent me my blood test results from last year even though I called several times. I eventually gave up and they finally read them to me this year. Luckily everything is good!

Felt like I was excessively charged, when I was clear what I was going in for…read more I went in for a physical that's supposed to be covered by insurance. I tell them I just want what's covered. After the tests, they said I needed to go in person to talk about my results, even though I asked if that's even necessary and I'd prefer to be sent my results. When I go in for my results, I sit in the patient room for like 45 minutes. When I walked in, there was maybe one other person, not sure who else in the back. So it didn't seem busy. He finally comes to talk to me for like 10 minutes and the things mentioned are things I could've seen off the results of the tests. They charged my insurance for a "long" visit. $160. Apparently, it's based on when I walk in, even if they take forever to see me. I called about the $200 in claims and say I didn't want to go in the office, if I didn't have to, and I asked for what's covered. They didn't budge on the charges. I called my insurance and they called the office directly. Luckily, the insurance representative got some of it waived. Summary... I go in for an insurance covered physical. They end up charging me over $200 in claims.

When there one evening when I was feeling like death. Took good care of me, got some blood for…read moretests, prescribed appropriate Rx, and called me the next morning for follow-up and results of my blood tests (quick-turnaround). Place was clean, not overly busy when I arrived. Was in-and-out within a little over an hour. Staff are courteous, professional, and efficient. I just wish I could access visit documents and blood test results with an online account. I had to go back a few days later and receive paper copy, which I then had to scan to provide to my primary care Dr. All in all, if I get illin' like that again, I'd go back here for care.

My son went on a Saturday only because our doctor's urgent care was closed. We have insurance which…read moresays our copay is $50. The receptionist was less than helpful and said care now told her to charge the full amount. Some bs thing they do. They charged us for the full visit of $206. It did go through insurance and sure enough it should have been $50. I do hope that I get back the $156 they overcharged us. But what a pain it is for me to chase after the overpayment. As of now, I have not been refunded the overcharge. I do hope I will get the overcharge back. I told him to go to his doctor from now on or an urgent care that honors insurance. I would rather use the ER than deal with this place again. Should have walked out and gone to patient first. Live and learn.

Had my first visit today, Dr Spooner has excellent bedside manners! Review all my blood work…read moreresults I had with me with me and also my full body MRI I did. Office was clean and personnel was polite and patient.

Only complaint is getting a receipt for FSA is unnecessarily cumbersome. The office provided the…read morewrong number for the billing person. Then the billing person didn't answer during normal office hours. Left a message but haven't heard back. It would be nice if the office had a methodology to provide receipts that are required by FSA in an area swarming with a federal workforce. One of the more painful ways of handling it I've experienced.

I have been seeing Dr. Lee for over 20 years and I have never dealt with a more professional,…read morecourteous, and caring staff. Dr. Lee always spends time listening to my concerns, answering questions, and sometimes even more importantly, he pays attention, takes notes, and shows compassion. My lifestyle, kids, job, and other elements that affect my health are always on his list to discuss. Bloodwork results the following day and available on their portal, prescriptions refilled usually the same day as requested, and just great people all around. I don't know what more you could ask from a GP and their staff! Toby C.

Dr. Williamson is no longer here and I love Dr. Truong and Dr. Lee. They are fabulous and the…read morestaff is wonderful as well.

Dr Fletcher is Caring, Kind, Intelligent, Knowledgable, Thoughtful, and a fighter. She won't give…read moreup on you. Everyone at this practice is amazing. Yes, you may have to wait a while. But you will always be treated like an equal, and given quality time with each medical professional every time you go. Have your questions ready on a piece of paper-they are capable of covering a LOT of ground in one appointment, therefore, helping you the best they can.. Make the most of it. They are worth more than gold at this practice.

During a recent checkup, Dr. Fletcher told my daughter (the patient) NOT to wear a mask and to…read moreACTIVELY TRY TO GET COVID-19. Dr. Fletcher does not wear a mask, offered to shake my hand, and I had to ask her to stand away from me. She volunteered that she currently takes Hydroxychloroquine (which she says is proven to work against COVID-19 in studies) and that she would prescribe it to my daughter once she gets COVID-19. Dr. Fletcher told me that 70 percent of us will get COVID-19 and that it would be better to get it over the summer, even for me, an asthmatic. She also gave my daughter a sheet of recommended vitamins, herbs, and supplements to take which include elderberry among other things. Dr. Fletcher's approach and advice is in direct contrast to that of the CDC. And I believe she is a danger to the public in advising people to actively get a disease that spreads so easily and has killed so many. I personally thought she was a f***ing kook and I told her so.

Great medical practice, I always feel listened to and cared for! The office representatives are…read morealso very quick to help and schedule appointments!

Very disappointing experience trying to become a new patient at this clinic…read more I first contacted the clinic in early June and the earliest appointment I could get was in late July. About two hours before that appointment, I received a call saying the doctor was not feeling well and my appointment had to be canceled. I understand that doctors can get sick and unexpected cancellations happen. I rescheduled, but the next available appointment was not until late August. Then, the day before that appointment, I received another call saying that Dr. Ainsley Lundgren would again be unable to conduct the appointment. At this point, I had been waiting nearly three months and had two appointments canceled by the clinic. What is especially frustrating is that after the first cancellation, there did not seem to be any priority given to rescheduling a patient whose appointment the clinic itself had canceled. Unexpected circumstances happen, but canceling two appointments after making a new patient wait this long is not a reasonable or reliable way to provide care. Based on my experience, I cannot recommend this clinic to someone looking for dependable access to a provider.

I just moved here and was looking for a place to establish healthcare. I have nothing but…read morewonderful things to say about this place. All of the staff members were amazingly helpful and Dr. Livani was exactly the kind of doctor I'd been hoping to find. He is a very good listener and addressed all of my concerns. I'm just so glad I didn't go anywhere else.

After 2 cancelations this office initiated for my annual physical, I finally get to see a new…read moredoctor in this office, Dr Veoma S. Chauhan. I was still in the office getting my blood work done when I remembered that I needed a referral to a cardiologist so I went to the front desk staff to request one. The front desk attendant was very cordial and said she would ask the doctor for the referral, but doctor Chauhan requested that I schedule another appointment so I can give me one. Seriously!!! I had not even left the office and it's not like I'm asking for a prescription for a control drug!! I just wanted a referral to check my the health of my heart. This is what what healthcare has become: "to doctors, you are just their money maker. No interest in your actual health." The only reason I'm giving 1 star to Inova Primary Care, in Sterling and not 0 it's because of the staff; they are the only ones showing signs of care and humanity in that office.

If you are looking for an educated, progressive doctor, Linda Coleman is the woman you want to see…read more I have always been apprehensive about going to the doctor. I always feel like I'm in a cattle line being herded to the next location, but not with Dr. Coleman. I made my appointment and went in to see her. Her office's appearance was clean and organized which is always a plus when dealing with the medical profession. I was seen within about 5 minutes of my arrival. I had my vitals checked then was immediately placed in a waiting room where I waited for Dr. Coleman for about 2 minutes. Talk about FAST Service. Her bedside manner is impeccable and she knows her stuff. Once I began discussing my issue she made me feel like she REALLY cared and was REALLY listening. She's very down to Earth and knowledgeable. I have lived in this area for 35+ years and am so sorry that I had not been to her before but I promise she will be my GP until she retires or I die. Whichever comes first. If you are looking for a competent physician that doesn't just care about the bottom line but actually has a genuine interest in your overall health. Dr. Linda Coleman CAN'T BE BEAT!!!!! Wish I could give 100 stars!!! Well worth it.

Coleman owns the practice and has a few other physicians working there with her. A friend went to…read moreone of the other physicians who was semi-competent and is now gone. I tagged along to my friend's first appointment thinking I might go there myself, but knew immediately to steer clear based on the 8 foot ad for hormone replacement therapy in the waiting room (see pic). Endorsed with a photo of Coleman, herself, it essentially promises to take twenty years off your body. All of its statements are outlandish. It's scary that a physician would push expensive drugs with very serious potential side effects to this degree. Hormone replacement therapy is something a lot of women struggle with, and the risks are very real, and include strokes and cancer. Sometimes HRT is absolutely the best way to go, but it should only be used if medically (or mentally) necessary. In the actual exam rooms, Coleman has more ads--videos for the latest name-brand (and expensive) drugs. At the end, they all say, "Ask your doctor if you might be right for X drug." Advertising drugs directly to patients in your office by video when you haven't even seen the patient yet is a horror I've never seen anywhere else. A physician should not be under the thumb of pharmaceutical companies. It only results in inaccurate--and expensive!--prescribing. If you want a doctor who prescribes based on symptoms and what drug will most effectively and inexpensively solve the problem, do not go to Coleman.