Billing nightmare. I visited this facility for a finger X-ray, but their machine was broken. While I was there, I was also tested for COVID. Despite the facility being in-network with my insurance, they submitted the claim as out-of-network. Since January, I have called their billing department more than six times and spoken with multiple representatives--Keywana, Cynthia, Trajdtta, Tressa, and Angela. I even had my insurance company join the calls to walk them through how to properly file the claim. Unfortunately, it was still submitted incorrectly. As a result, instead of the expected $50 emergency visit copay, my Explanation of Benefits shows a patient responsibility of $801. What's especially frustrating is that I took my daughter to the same facility the week prior for the exact same issue (at a time when their X-ray machine was working), and her claim was processed correctly. Despite repeated guidance from my insurance company, the billing department has been unable to follow the proper procedures. This has been an extremely frustrating experience, and I will not be returning to this facility. I even asked for the manager of the billing department and they refused to put me in contact with them. Apparently, the way they submitted the claim for my daughter who has the same insurance as me and had the same exact reason for visit (fractured bone/X-Ray) was different that the way they submitted mine and I am very disappointed that they are not willing to follow the direction they were given by CareFirst insurance company. This place is in network with my insurance and they could choose to file it as in network, but when I tried to give my daughter's name to Angela today, she was not even willing to get the info and rejected it. Very unprofessional billing staff. read more

I'm big on customer service, especially when the service is health-related. Brittany, the PA, and the staff were exceptional from the moment I entered the building. From check-in, exam room, to exit, I received great service and care. I've gone to them twice in four months for pneumonia and then COVID, and again, the entire staff took great care of me. Thank you! read more

One star is too many. CareNow tells you to sign up online and reserve your appointment time. Its computer scheduled me for 11:53, and I arrived at 11:45. One person was in the waiting room when I arrived. After that, 8 -10 more people showed up over the next 30 minutes. I did not get in until 1:10, and everyone who came after me got in before me. Worse, when the waiting room was finally empty, I had to find one of the assistants by the files and ask why I was not looked at. She did not know and could not figure it out. When I finally saw the physician's assistant, around 1:10 she said I would get an X-ray. They took the X-ray, told me it was inflamed and provided no treatment or instructions for medication. I was told to see my primary doctor and return in 3 days if the pain persists. It's a waste of money and time. BK read more

Terrible quality of care. The person I saw came in and was essentially scribbling on a piece of paper while I explained my symptoms. Prescribed something and basically walked out. Maybe saw them for 3 minutes. Very rushed (place was not busy), and felt like they were checking boxes. Don't recommend. read more

I registered the night before and received an appointment at 8:00 AM, but when I showed up I ended up sitting for about an hour without being seen. It was reasonably crowded, but they seemed to be clearing patience very slowly. The reason why I sought services here was the ability to pre register and receive an appointment time so them blowing the latter defeats the purpose read more

If you can go somewhere else, don't go here. They performed an unnecessary procedure on my daughter, billed her more than they told her they would, gave her the runaround when she called them on it (which required her going back into the urgent care facility rather than just talking to the billing department), and then told her that they should actually have billed her more. They even told her that the procedure isn't covered by insurance, although our insurance company says that it is. It feels like they're taking advantage of a young adult with limited experience with the healthcare system. read more

Giving it two stars as an average of what it used to be. Before: responsive, attentive, fast, easy to work with, and helpful. I have been coming here for years for a variety of issues and have always been satisfied. Today: 0/5. Their website gives you the option to request an appointment window. I chose the earliest available, 3 pm. I arrive at 3 and give them a call. I get lectured that I needed a virtual visit first. I explained the severity of my symptoms and that I felt it necessary to get urgent care without going through the exact same questionnaire over the phone (what are your symptoms, how are you feeling, blah blah blah). They put me on the list. Half an hour later, I get a call from the nurse saying my symptoms require me to go to the ER and all they can do for me is a COVID-19 test. I asked for them to take a listen to my chest and explore other possibilities in addition to COVID - flu, bronchitis, pneumonia, chest cold - but they tell me that they can't do any x-rays. What??? The initial test is always with a stethoscope to determine the next course of action. They continued to tell me that I had to go to the ER for blood work and x-rays. It was a waste of my time arguing with their staff. It felt like they were probably understaffed and just didn't have the desire or bandwidth for the former bedside manner they used to have. I drove a mile down the road to another urgent care that accepted me as a walk-in without any qualms or redirection to the ER. read more

The staff at care now are more worried about socializing with each other than taking care of their patients! I have come here multiple times and the amount of time I need to wait (WITH NO ONE IN THE WAITING ROOM) is insane!!! read more

When there one evening when I was feeling like death. Took good care of me, got some blood for tests, prescribed appropriate Rx, and called me the next morning for follow-up and results of my blood tests (quick-turnaround). Place was clean, not overly busy when I arrived. Was in-and-out within a little over an hour. Staff are courteous, professional, and efficient. I just wish I could access visit documents and blood test results with an online account. I had to go back a few days later and receive paper copy, which I then had to scan to provide to my primary care Dr. All in all, if I get illin' like that again, I'd go back here for care. read more

Used to be very good, fast, friendly and efficient. Now quality went down significantly. Please have some positive energy when you come do the vitals/ see the patient. They are already in pain please don't add anymore by showing your negative energy. SMILE and emphasize. Put your self in their shoes when you provide the service. Not coming anymore. read more

This place sucks. Do not give a shit about patients. Walked in to clinic in agonizing pain could barely walk. They said "sorry we need to go home in three hours so fuck you. You can crawl out of here." read more

Horrible customer service. Despite being the first and only ones in the waiting room, we waited over an hour while they took 4 other patients before us. My daughter had chest pain & shortness of breath, but they had school sports physicals come and go before they saw my daughter. They blamed it on technology not working for them. The receptionist was rude & dismissive. The medical assistant told my teen daughter to undress completely from the waist up in front of her, no gown or other privacy provided. When I questioned it, she took out a paper towel and offered that to "cover". I absolutely refused as the test being given did not require her to be undressed - and ended up being done without an issue while she stayed dressed. The doctor we saw was kind & thorough - the only good thing I can say from our experience. I've tried to submit a detailed overview of our experience on Care Now's website, but that just says "submitting..." forever. So, here I am on Yelp. I would caution others in the community before going here. read more

I'm only giving one star because there is no zero!! The worst experience ever. Customer service is horrible, their online registration is the most ridiculous online registration I have experienced!! We called at 6pm they said there was a 2hour wait so we started the process of setting up an account and there wasnt a way to set up an account for your child so we had to call their tech support which took about an hour to get a person on the phone...the person was nice and helpful but after setting up the account which took almost another hour and then I had to fill out all the paperwork I had started at 6pm by the time we got everything filled put and submitted it was 8:01pm and they refused to see us. Bad attitude and awful way to treat a patient that already doesnt feel well. read more

Very poor. I went to get a COVID test, and after a LOT of unnecessary online documents and everything, I showed up and was told that it was for an online interview and THEN I would get to come in for an in-office test if the doctor decided so. All this AFTER I specifically used the select box on their form to SPECIFICALLY choose in-house test. Completely disappointing. I cancelled the appointment and I will never be back. read more

I was sent to this place for a work physical. I was told that they couldnt do it because while they have an account with the company, they set it up wrong. Red flag. The I was told that I couldnt get the physical even if I paid for it because the provider was new and didnt know how to do a physical. I called my company and told them they had made a bad mistake sending me there. It was a dog and pony show. If the provider is new and can't perform a work physical, does he know how to take care of sick people? Run. read more

Pretty disappointing in this place. I usually use patient first but this place was closer. I went in to try to get a quick appointment of a blood test and he basically kind of blew me off. Tell me didn't really have time for me the way it came across he said if I need a blood test I have to make a schedule well patient first you don't do that. I had to have a surgery in the next couple days and I needed the blood test and these guys were not even sort of interested in helping me out. read more

The front desk staff openly made fun of my neurodivergent brother. I took my neurodivergent brother in since he had been running a high fever for 2 days. When he came out he said they thought he had the flu but they never ran a test. My Mom is a nurse so I called to see if that was normal and she confirmed that it was not and most health care facilities carry tests all year round. When I went to talk to the front desk to see why they didn't run the test the front desk staff started talking with the nurses making comments about his "age", belitting him for needing a advocate and quote how "mother dearest" wants to talk to the nurse. (Keep in mind he's already nuerodivergent and is running a 103 fever so advocating himself is extremely difficult). They explained they don't stock flu tests during the summer (which we would have just gone to the CVS if we knew they didnt have the resources to test) which is all we needed to know but I was appalled at the treatment, disrespect, and discrimination and will never be using a CareNow again. read more

Nurse Joe and Dr. Liana were absolutely amazing with our two-year-old daughter. Could not have asked for a better experience or more suitable people. They were fun, caring and put my daughter at ease while helping get her well! read more

Went to get a COVID test as a precaution (have extremely mild symptoms that are more in line with seasonal allergies, but wanted to be safe). Wait was ridiculously long (3 hours AFTER I completed registration information online) and had receptionist hang up on me immediately after picking up the phone. Waited outside in a COVID-designated area, saw someone who just got tested come out the back door, then I was brought in shortly after (~5min) the same way. Room did not smell disinfected. Was left sitting in the room for a doctor to come in, even though I was there just for a test. Did not seem like they were taking airborne risk seriously. I get that this is their COVID area, but what about the people who end up testing negative? Now I'm more nervous that I could contract COVID just from going here, than from my original reason for going. Why not do a drive-thru test?? Or space out patients more? Why did I wait hours only to be seen literal minutes after someone got tested? If you are as anxious of a person as I am, especially with COVID, avoid this place. read more

This is a wonderful urgent care!!!:) I really didn't want to go to urgent care but a cut needing stitches on my 14 year old sons arm necessitated it. We got there before 8am and the prompt and courteous front desk gentleman let us right in and got me started on paperwork and they got my son back in literally 2 minutes. Our nurse, Emma, was kind gentle very competent and so friendly! We thought it couldn't get better until we met our doc, Dr. Malik! She was so awesome!! Explained everything and was so caring about my son and his experience and just did a fantastic job on his 6 stitches! I really can't recommend them highly enough! The staff were all great, the family and al equipment was top notch and the vibe in there was caring and chill and professional. Thank you for making something unfortunate go well!!! read more

Apparently the place started billing patients $45 extra charge for WEEKEND/HOLIDAY visits. On the day of visit, the front desk didn't disclose nor charge the extra fee when they rang up the urgent care insurance copay. We were billed later in mail and no explanation was given. I called and had to push for an explanation of the extra charge. I was told by their billing that their website disclosed the extra fee, but i browsed and couldn't find it. Definitely won't go back to this place. read more

Be aware!!! Really awful billing system. Doctors are ok, but then you received bills that Carenow is neglected to send to the insurance and you have to pay for them. Save yourself trouble and go somewhere else!!! I have been dealing with this since April! read more

Last night I took my daughter in and while I was initially nervous about having to take a 2 year old to urgent care it was fine. The office and examination rooms were very clean. Most importantly the staff was amazing! If we need help again we would for sure go back to the CareNow in Sterling. read more

Disappointing experience. The staff were friendly and the person who administered the test was professional and effective. We researched the company website and found that this location offered the rapid Covid test so scheduled a time slot after completing a prescreen for eligibility. A registration link was supposed to arrive before our arrival; it did not. We arrived for our time slot, filled out the registration and waited in the car for 1.5hrs before being told during a 2 minute telemedicine call that this company reserved the rapid test for people about to undergo surgery. That is certainly an understandable policy but it was not conveyed up front. We traveled to this location and waited for a specific test. Disappointing. Had we know about this policy via their website we would have selected a different service provider. read more

Last night at 7:30 p.m. I went to CareNow for the first time. I can not begin to relate the outstanding care and compassion I received. From the lovely Receptionist who took my information, to the nurse who brought me right in and lastly to the exceptional Dr. Seneriches. She took time with me to throughly understand my condition. Today I received a telephone call asking how I was doing! I was seen promptly, treated with respect and diagnosed in a manner all people with medical emergencies hope to experience. I highly rate their abilities and the Facility. read more

Long wait times, with an attitude. When the doctor will be there in a minute while you are waiting out in the cold is 30mins. When they leave you in the room guessing if you are still on their list before they close. Plus, on top of all that, the attitude. read more

This place is super sketchy and customer service is TERRIBLE. They refuse to help you at all or even try to act polite.

Good luck getting anyone to answer the phone We called repeatedly wanting to ask a question before we went, no answer. So we went about 7 pm. Sign on door with a list of about 20 symptoms (cough, upset stomach, fever etc, basically any symptom but a broken bone) said you had to call before entering, so again, we called and called while standing at their front door - no answer, my son looked in and saw 2 people sitting talking at the front desk and a completely empty waiting room. So we walked in, said we were there for my son's earache - Answer - No! You have to call for an appointment for first! If they ever answered the phone we could have found out that information and not wasted a trip. The 2 people at the desk were chatting, not working. Empty parking lot Empty waiting room A frustrating and needless waste of time We went 1/2 mile away to LMG care, got screened, (we are all vaxxed) got in, saw Dr, got antibiotic for ear infection I highly recommend LMG care instead of Care Now It is on Rt 7 at Potomac View Next evening, I called Carenow to complain - of course there was no answer read more

Was kinda surprised how good this place was. I needed a TDAP booster and the flu shot. I was in and out in an hour. Wasn't expecting that, but it was super convenient because my normal GP is in Alexandria. Thank you! ~JR read more

Yesterday I somehow tweaked something in my lower back and was in some decent pain during the work day so it being after my doctor's office closed for the day I decided to come here and see if they could give me something to help (more so I could sleep later). The paperwork being my first visit took longer than for the assistant to call me back and get me in a room. It was still a bit of a wait to see the doctor but there was on person ahead of me in the waiting area and who knows if there were other patients in other rooms. The doctor was very nice and pretty thorough with his exam. Thankfully he gave me some stronger motrin and a muscle relaxer which seemed to help immensely. Overall the staff was very friendly and professional. I was able to get my medications on site as well which saved me a trip to the pharmacy. As with any place I'd advise calling ahead to make sure they accept your insurance just so you don't get caught by surprise. Thankfully I'm feeling much better today still a tad bit sore but certainly much better than yesterday. For non-life threatening issues that you can't get in to see your doctor for I'd recommend this place. read more

Got tested for COVID here and the nurses were nice but the results take forever! Doctor told me 5 days and it's been 12 days. Update: 20 days now and haven't heard anything yet... Don't waste your time people. Easier just to go to CVS or Piedmont urgent care. read more

I was coming from out of state and needed an urgent care place. I decided on this one, because it was on the way to my destination. The front desk staff was very nice, and there was no one waiting when I went in. I waited for about 15 minutes until I was called back. The nurse was nice, and the doctor was probably the nicest doctor I've ever had. I felt like she was my friend! She was so knowledgeable and friendly, and didn't make me feel rushed or like I had stupid questions. I would definitely come back here if I ever needed to. read more

This was regarding a Covid test for my 4 year old. We needed the test to rule out a possible infection. She displayed no visible symptoms. Our experience with the receptionist was very good. Not only did he warn us about wait times, but he was kind and provided us with a rough ETA. It was really helpful and necessary considering it was a 4 year old we had to keep calm and in control. When our turn came after over 35 minutes wait, the nurse there was good, did her job took the swabs and told that doctor would come in "shortly". We had requested a rapid test. That shortly went on for another 20 mins of wait time in a closed door room, with our masks on. My child was getting a bit restless and so I opened the door to look around and understand why the delay was happening. Very soon a red haired nurse barged in, with a rude " room has to be closed all times". I politely enquired about the wait telling I'm asking because of a 4 year old, and she responded "we have 7 patients ahead of you, "keep the door locked". I'm not acting entitled here and I'm not the patient here too. It was getting close to an hour with a hungry child, masked and in a closed room. It was getting a little claustrophobic for her. All I wanted was a bit of kindness and an ETA, which the receptionist was capable of. Some 10 minutes after she left, I opened the door again a little, only to have that lady rush in slam it shut and enunciate we SHOULD keep the door closed to prevent spread of germs. The room had vents, wouldn't her GERMS spread through that despite the CLOSED door? We were both wearing masks. That 20 mins extended to another 15, and I was about to walk out when finally the doctor came. All I want to say is, we understand being an urgent care, wait times are expected and we need to be cautious. But, is a bit of kindness too much to ask? In the bigger scheme of things, this might be trivial, but we will not come back here again. LV read more

I completed web checkin to get a COVID test at 7am, for a time slot after 3pm. I immediately received a text noting a web form would be sent to complete my information. 3pm came and went, nothing. I tried to call several times at various times in the day, and no one answered. I kept getting sent back to the automated system. I decided to drive over, to which I was told wait in the car for a call. I waited an hour, and nothing. If you cannot accommodate, just be honest. Stop wasting other peoples' time. read more

Had a great experience with Dr. Liana Seneriches. Finally a doctor that has a personality and she makes you feel comfortable from the jump. I highly recommend Dr. Seneriches. read more

Staff is very nice, but the facility is very understaffed. They made us come in the back door when there was NO ONE in the waiting room. Everyone had to wait in their cars until appointment time, so I felt this was inappropriate and unnecessary. read more

I typically refrain from writing reviews, but this being an urgent care and their sole purpose is to help patients I had to! I had the worst experience! Rude receptionist! Didn't even give me an opportunity to speak! I went to Patient First, a couple of blocks down and what a difference!! I recommend Patient First over this place! read more

Lisa was so comforting and compassionate with my sick child. Her concern for my kids well being was number one. The doctor was also very good. A great operation all around. read more

Just waited on the phone for at least ten minutes, only to be hung up on without a word. Dunno that that's better than the other place I call, which apparently have their fax number listed as their phone. Grrr... read more

I was a walk-in earlier today, had an earwax blockage I could not remove. The staff was very professional and nice, and because it was a slow time (mid morning on a Wednesday), I saw the doctor within 15-20 minutes. Dr. Issac had a very soothing manner as he was patient with my nervousness about putting pressure on my eardrum as he and his nurse removed it. This was my first time there, and I recommend the practice. read more